I have had my bike serviced at Balfes at Waterloo for a number of years and they are always professional, helpful, courteous and knowledgeable. This was the first time I used the Notting Hill branc... See more
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Made purchase online but visited store in Nottinghill and had a wonderful service. The store only had the product in black but I got the right fit after getting feet measured, tried 2 pairs of shoes,... See more
I got a puncture on a very hot day during a bike ride across London and Balfe’s sorted it while I waited for £23 including a replacement inner tube and new wheel tape. Brilliant service. Thank you... See more
Reports that my father paid to have written by a creative artistic publicist (both masons)were ignored and I was given enough respect to be provided the best service that Evans can.. I am gratef... See more
Company details
About Balfe's Bikes - Notting Hill
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
106 Westbourne Grove, Notting Hill, W2 5RU, London, United Kingdom
- 020 4506 3856
4.7
Excellent
964 reviews
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I had a fantastic experience at…
I had a fantastic experience at Balfe’s. I was actually planning to buy a different bike from another shop, but on my way home I decided to stop by Balfe’s just to browse some accessories. I was warmly welcomed by Hector, who was incredibly helpful and patient in answering all my questions.
Even though it was close to closing time, he took the time to understand what I was looking for, made thoughtful recommendations, and showed me a bike on screen. I mentioned that I’d need to see it in person — and to my surprise, he remembered there was one downstairs. The moment I saw it, I knew it was the one. I ended up buying the bike on the spot, along with all the accessories he suggested, and he’s been brilliant with support ever since.
Who needs ChatGPT when you’ve got Hector? 😄 Thanks again for the outstanding service!
October 12, 2025
BIKE SERVICE AND PARTS REPLACEMENT
Good and considered advice, great work and friendly service. The only reason it does not get 5 stars was that some of the work I asked to be done got forgotten, but that may well have been miscommunication
October 31, 2025
Excellent mechanic
Very impressed with the helpful and professional service from the mechanic at Balfe's who did a great job fitting some new forks. The price was very reasonable.
October 22, 2025
Great service from friendly & knowledgeable staff
The staff in Notting Hill were very friendly & knowledgeable. The service was excellent and I would definitely recommend Balfe's!
October 16, 2025
May use AI-assist with repliesRead more
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Smooth process ever :)
October 7, 2025
Reply from Balfe's Bikes - Notting Hill
Thanks so much for your kind words! We're thrilled to hear everything went smoothly for you with our Notting Hill team 😊 That’s exactly what we aim for. If you ever need us again, we’ll be here! Kind regards, Balfes Bikes
Reply from Balfe's Bikes - Notting Hill
We appreciate your kind words and are so glad you had a positive and efficient experience with our Notting Hill team. Thank you! Kind regards, Balfes Bikes
It was ok but too high in pricing
The only thing that I didn’t like was the overall price - it was really expensive compared to other bike shop locations in London. Why does the postal code have to determine price? It should not. This was really the first time I saw a decline in service since going to that location, perhaps they were understaffed but I could tell something was off. I used the location out of convenience and location, but realised too late that the postal code will always raise the price, and not necessarily the quality.
September 30, 2025
Reply from Balfe's Bikes - Notting Hill
Dear Arthur,
We appreciate your feedback and are sorry to hear about your experience. We understand your concern regarding the pricing and perceived service decline. We'll review these points to ensure consistent quality across all locations. Thank you for bringing this to our attention.
Kind regards,
Store Manager
Good service
Good service. Enjoyed the ride after the fix up. Could have taken a little more care to clean the bike a bit and little things like fixing up handlebar tape that had been ripped with a little tape - although this was done when I asked about it. But generally thankful for the service
September 30, 2025
Reply from Balfe's Bikes - Notting Hill
We're glad you enjoyed the service and the ride after the repairs. We appreciate your feedback for our Notting Hill team and will focus on improving our attention to detail regarding cleaning and minor fixes. Thank you! Kind regards, Balfes Bikes
Wasn’t told how much to work would cost
Wasn’t told how much to work would cost
It was done without my authorisation and then I was told
Kind of wrong way round of doing things
September 29, 2025
Reply from Balfe's Bikes - Notting Hill
Dear Suresh,
We regret to hear about your experience. We'll review our authorization process to prevent this from happening again. Thank you for bringing this to our attention.
Kind regards,
Store Manager
Reply from Balfe's Bikes - Notting Hill
We appreciate you taking the time to share your feedback. We're so glad our Notting Hill team was helpful and provided excellent service! Kind regards, Balfes Bikes
Reply from Balfe's Bikes - Notting Hill
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our Notting Hill team. Your support means a lot to us, and we're always here if you need anything in the future. Kind regards, Balfes Bikes
Long wait for C&C, still waiting for refund
I waited a month for click & collect and still one item didn't arrive (from the other shop). It's been more 6 days since I requested refund. I send email to support in a meantime. Allegedly they respond on 48h. This shop looks like a bunch of crooks. Go shopping elsewhere.
September 23, 2025
Reply from Balfe's Bikes - Notting Hill
Dear Jakub,
We regret that your click & collect order was incomplete and that the refund process was delayed. We appreciate you contacting our support team, and we're sorry for the slow response.
We glad that we could sort this eventually and the compensation was provided to you for any inconvenience caused.
Kind regards,
Store Manager
Good bike servicing and great customer service
Picked my bike after service and they did a good job and told me what the issues were that I had missed to mention when I dropped my bike. I still had a minor issue which Jaoa was happy to investigate and rectify. Tony is also good and very friendly. The service team is dedicated and are keen to help out which is good for customers.
Bought my bike a year ago and I was happy with this store from my first visit. They offered me option to test ride bikes without any charge(yes!). The store also offers option to order bikes(more than 1) for you to try for a 25% deposit which I thought was good and worth it if you're after a good low to high range bike(for all level of cyclists serious or recreational). They have great choice of bikes in store and online. Offer periodic discounts on bikes and all accessories.
Finally, customer service is good at this store, sometimes a bit too good as they make sure you are attended to before moving to next customer. This can mean some waiting time on a busy day but it's never too long.
September 27, 2025
Unprompted review
Reply from Balfe's Bikes - Notting Hill
We're happy to hear that you were pleased with the service and how our Notting Hill team addressed the issues with your bike. It's great to know that you had a positive experience from your initial visit and appreciate the test ride options. We appreciate your feedback regarding the customer service and potential wait times. Kind regards, Balfes Bikes
sold me tyres on the bike not that size…за
sold me tyres on the bike not that size had to ride three times
September 14, 2025
Reply from Balfe's Bikes - Notting Hill
Hi Eduard, we regret the wrong-sized tires caused issues and multiple trips. We'll investigate to prevent this inconvenience in the future. Thanks for your feedback.
Kind regards,
Adam
Store Manager
SCOTT ASPECT 950 2025mdl
It was a nice bike and have a great deal also Im enjoying the comfortableness of the Scott Aspect 950 Medium size with a 29er tyres.
Happy with the service of Balfes Bike in Nothinghill Branch
September 13, 2025
Reply from Balfe's Bikes - Notting Hill
We're happy to hear that you are enjoying the comfort of your Scott Aspect 950! We appreciate your positive feedback regarding our service at our Notting Hill branch. Thanks for sharing. Kind regards, Balfes Bikes
Not so good in one day I have to…
Not so good in one day I have to replace my tube again because they didn't fix well tube ...next day morning puncher again experience so bad ......
September 8, 2025
Reply from Balfe's Bikes - Notting Hill
Hi Mohammed, we’re really sorry to hear about your experience and understand how frustrating it must have been to have the issue happen again so quickly. We take these situations seriously and will review our repair process to make sure this doesn’t happen in the future. We truly appreciate your feedback.
Kind regards,
Adam
Store Manager
Reply from Balfe's Bikes - Notting Hill
We are so happy to hear that you had a great experience with our Notting Hill service. Thank you for your kind words; we appreciate it! Kind regards, Balfes Bikes
Reply from Balfe's Bikes - Notting Hill
We appreciate you highlighting our helpful and good service at our Notting Hill store; it means a lot to us that you had a positive experience. Kind regards, Balfes Bikes
Great advice and diagnosis of the…
Great advice and diagnosis of the problem which was quickly sorted out. Many thanks to the team. Great service on a rainy Sunday!
September 14, 2025
Unprompted review
Reply from Balfe's Bikes - Notting Hill
We're happy to hear that our Notting Hill team's advice and diagnosis helped resolve the issue quickly. We appreciate your kind words and are glad you were pleased with our service, even on a rainy Sunday! Kind regards, Balfes Bikes
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