Balfe's Bikes - Streatham Reviews 

Great customer service and awesome technical work from Ross in Streatham, he really went over and above to ensure my new groupset was installed perfectly.

Friendly staff and quick and easy collection on GCI.

I was hoping the bike would be set up properly.

Simple things like making sure my hand fitted the grip without the gearshift hurting my thumb.

I purchased a bike toolkit on line and made the adjustments myself so while not major just annoying.

But I thought this was the point of the handover

Also I am 6’5 and 130 kg the suspension forks were given to me in soft position for my weight they needed to be hard but again it was me pointing this out in shop and I am new to this type of bike.

Not rude but definitely looking to take my money and get me away asap - 5 mins care the difference between great and poor service unfortunately the latter in my case

Charged £150 for the service , I bought two new tires and they charged me an additional £70 just to fit them because they were tubeless tires.
From me dropping my bike off, it took them just under two weeks to get it back to me.

It was a great experience indeed
The work labour was good and excellent

Really informative .They made the process easy as I was using a bike2work scheme They did all the paperwork which made it super easy to and I was able to do a test ride before getting the bike.Recommended for good customer service too!

Really great team in Streatham, always happy to help and explain any issues found. Service is extremely polite, professional and respectful. Really pleased this is my local bike shop!

Terrible communication and a complete waste of time. My wife dropped off my Bosch e-bike battery and charger here on a Monday for a simple diagnostic check. I gave them over a week to do the work, and nobody bothered to call me. When I finally chased them up today, they admitted they hadn't even looked at it yet. To make matters worse, they then demanded I bring the entire bicycle in, rather than just bench-testing the battery they had sitting there for days. If you don't have the time or the proper standalone testing equipment, don't take people's gear. I picked up my equipment and will not be returning.

Entire experience was great - bike received great service, all team members exceptionally friendly and helpful.

Brilliant quick reasonable price did extra for me always use them

I was informed promptly and pickup was efficient. Also nice that staff were on hand to discuss my purchase and share other experiences they had testing other bikes and equipment

Very good staff that are knowledgeable, helpful and professional...

Wow!
Paul A of Streatham Balfe was exceptional with his advice, guidance, cycling information, patience and professionalism.
As a cyclist who just rides with no proficiency, he was the right person to guide me in choosing the bike that met my specifications. He also gave me complementary gifts.
And the bike - I have been showing off with it.
Thanks Paul

Knowledgeable staff and very quick to get new bike ready

Excellent service. My click and collect experience was very good. I went to the store to purchase an item which was out of stock so I placed an order and it was ready to collect the next day.

Hello,

Two weeks ago I visited your Streatham shop about a missing part from the bike I bought there. One of your employees was not very helpful and did not assist me properly.

I was later told the part would be ordered online, but I still have not received any update.

Excellent quality, great price, prompt delivery, could not ask for more. I would not hesitate to buy from them again.

Really useful advise on the positives and negatives of different bike and kept within my budget. Made me much for confident in my purchase!

Great service and really helpful offering advice on how to carry out a cassette and rotor swap on a wheel.