Really easy to navigate website; clear transparent pricing and add on options (i.e. accommodation upgrades, flight changes etc) very simple booking process with clear steps. Good value for money. Wa... See more
Company replied
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See what reviewers are saying
My first visit to Bulgaria, and the ski resort of Pamporovo, could not have gone very much better at all. Brilliant staff at the airports, and Margarita, our rep, handled everything the week thre... See more
Company replied
Faultless from start to finish. Amazing to find they charter Jet2 as this is our go to summer holiday provider and from East Midlands. Transfer was a bit slow on the way out but that is expected... See more
Company replied
great website, good booking flow, clear information at each step exactly what you need to know, good photos and links to reviews. Good follow-up emails after booking made to give reassurance that holi... See more
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Company details
Written by the company
Balkan Holidays is an independent specialist Tour Operator with 59 years of experience in planning and arranging memorable holidays so you can be sure you are in safe and competent hands. We offer great value for money holidays to Bulgaria, Croatia, Slovenia, Montenegro, Northern Cyprus and Malta. We also operate low cost flights to Bulgaria. Book online and save with the Specialist tour operator.
Contact info
Sofia House, 19 Conduit Street, W1S 2BH, London, United Kingdom
- 020 7543 5555
- res@balkanholidays.co.uk
- www.balkanholidays.co.uk
4.6
Excellent
3K reviews
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Reply from Balkan Holidays
Thank you Colin for the kind comments and for choosing Balkan Holidays.
Reply from Balkan Holidays
Hi Eleanor,
We appreciate your kind comments.
Regards,
Balkan Holidays
Helpfully experience
Very helpful on the phone ,,easy to rebook again from last year .
April 15, 2025
Reply from Balkan Holidays
Thank you for the kind comments and loyal custom to Balkan Holidays.
WOULD HAVE BEEN A 5 BUT CANT BELEIVE…
WOULD HAVE BEEN A 5 BUT CANT BELEIVE THEY DONT INCLUDE LUGGAGE ANYMORE
April 15, 2025
Reply from Balkan Holidays
Dear Mr Williams,
On all of our charter flights the luggage is included, on certain routes where we use 3rd party suppliers it is not. However the process is easy to add it on.
Regards,
Balkan Holidays
Great service easy booking process very…
Great service easy booking process very informative*****
Thanks
April 15, 2025
Reply from Balkan Holidays
Thank you Patsy for the kind comments.
Great holiday company, Balkan holidays
Really easy website to use, emailed all information explaining how to book in on day. Great price and fantastic flight times. Will definitely use this holiday company again. Fingers crossed Sunny beach as good as been told.
April 9, 2025
Reply from Balkan Holidays
Thank you Elizabeth for the kind feedback we really appreciate it.
Easy to book
April 7, 2025
Reply from Balkan Holidays
Hi there,
Thank you for the kind feedback and for choosing Balkan Holidays.
We wish you a great holiday.
Regards,
Balkan Holidays
Reply from Balkan Holidays
Hi Julie,
Thank you for choosing Balkan Holidays and we look forward to welcoming you.
Regards,
Balkan Holidays
Absolutely dreadful
Absolutely dreadful.
Booked a ski holiday for my family for 2026. Somehow the confirmation came through for 2025.
Called for assistance to be told holiday has been and gone and there is nothing they are willing to do.
This was not human error it was clearly something that’s been changed somewhere and now I’m out pocket by thousands of pounds.
Balkan wouldn’t even offer a discount off another booking.
Taken £3500 for no holiday.
Disgraceful.
April 14, 2025
Unprompted review
Reply from Balkan Holidays
Dear Amy,
We are sorry that you were not satisfied with the outcome of our thorough investigation. Your confirmation came through with the dates that you booked which was Feb 2025. The 2026 "tag" you sent in your screenshot is from your own Google Tag created.
Upon receipt of the confirmation it is your responsibility to check that everything is correct.
Balkan Holidays were invoiced in full for all the services which you booked.
Regards,
Balkan Holidays
Was quick and easy to book
April 6, 2025
Reply from Balkan Holidays
Hi Catherine,
Thank you for the kind feedback and for choosing Balkan Holidays, we wish you a great holidays.
Regards,
Balkan Holidays
Easy to manoeuvre …
Easy to manoeuvre as always looking forward to my holiday as I have several times with this firm before
April 11, 2025
Reply from Balkan Holidays
Hi Reginald,
Thank you for the kind feedback and loyal custom to Balkan Holidays and we look forward to welcoming you again.
Regards,
Balkan Holidays
Great Easy Informative Experience
Really easy to navigate website; clear transparent pricing and add on options (i.e. accommodation upgrades, flight changes etc) very simple booking process with clear steps. Good value for money. Was able to search for our specifications - check flight times - look at accommodation features / photos and then choose most appropriate for us. Pricing was clear (either by person or by total) and lots of information given - no guessing. All add on options clearly explained including ski packages / carriage of own equipment etc.
April 10, 2025
Reply from Balkan Holidays
Hi Fiona,
We really appreciate the time taken to give us your positive feedback. We wish you a fantastic holiday.
Regards,
Balkan Holidays
Reply from Balkan Holidays
Hi Kevin,
Thank you for the feedback and for choosing Balkan Holidays. We wish you a fantastic holiday.
Regards,
Balkan Holidays
Easy to do online
April 2, 2025
Reply from Balkan Holidays
Hi Nigel,
Thank you for the feedback and we wish you a great holiday.
Regards,
Balkan Holidays
Reply from Balkan Holidays
Hi Anne,
Thank you for the feedback and we wish you a great holiday.
Regards,
Balkan Holidays
Excellent customer service
March 14, 2025
Reply from Balkan Holidays
Hi Fiona,
We really appreciate your feedback and wish you a great holiday.
Regards,
Balkan Holidays
It was easy to book the holiday and and…
It was easy to book the holiday and and the assistant was very helpful
April 5, 2025
Reply from Balkan Holidays
Hi Thomas,
Thank you for sharing your booking experience and we look forward to welcoming you.
Regards,
Balkan Holidays
We had an issue of our own…
We had an issue of our own making,however it was fixed by one of your friendly efficient operators,she so friendly and efficient it was a brilliant experience
April 5, 2025
Reply from Balkan Holidays
Hi there,
Thank you for the king feedback, we are happy our staff were able to resolve your issue. We wish you a great holiday.
Regards,
Balkan Holidays
Reply from Balkan Holidays
Hi Mandy,
We are sorry to receive the 3* comments for something that is out of our control. It is a simple process to log in 14 days prior to departure.
Regards,
Balkan Holidays
The person who booked my holiday was…
The person who booked my holiday was excellent and did everything I asked from her vg Michael
April 5, 2025
Reply from Balkan Holidays
Hi Michael,
Thank you for sharing your kind feedback we appreciate it. Wishing you a fantastic holiday.
Regards,
Balkan Holidays
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