Really easy to navigate website; clear transparent pricing and add on options (i.e. accommodation upgrades, flight changes etc) very simple booking process with clear steps. Good value for money. Wa... See more
Company replied
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My first visit to Bulgaria, and the ski resort of Pamporovo, could not have gone very much better at all. Brilliant staff at the airports, and Margarita, our rep, handled everything the week thre... See more
Company replied
Faultless from start to finish. Amazing to find they charter Jet2 as this is our go to summer holiday provider and from East Midlands. Transfer was a bit slow on the way out but that is expected... See more
Company replied
great website, good booking flow, clear information at each step exactly what you need to know, good photos and links to reviews. Good follow-up emails after booking made to give reassurance that holi... See more
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Company details
Written by the company
Balkan Holidays is an independent specialist Tour Operator with 59 years of experience in planning and arranging memorable holidays so you can be sure you are in safe and competent hands. We offer great value for money holidays to Bulgaria, Croatia, Slovenia, Montenegro, Northern Cyprus and Malta. We also operate low cost flights to Bulgaria. Book online and save with the Specialist tour operator.
Contact info
Sofia House, 19 Conduit Street, W1S 2BH, London, United Kingdom
- 020 7543 5555
- res@balkanholidays.co.uk
- www.balkanholidays.co.uk
4.6
Excellent
3K reviews
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Very easy to book great experience with…
Very easy to book great experience with all booking
April 5, 2025
Reply from Balkan Holidays
Hi Sydney,
We really appreciate the kind feedback, wishing you a great holiday.
Regards,
Balkan Holidays
Balkan’s Best!
Balkan’s Best!! We have been using Balkan Holidays for 6 years now, honestly can’t fault their service!
April 4, 2025
Reply from Balkan Holidays
Hi there,
We really appreciate the kind words and loyal custom to Balkan Holidays. Looking forward to welcoming you again.
Regards,
Balkan Holidays
A great time with Balkan Holidays
A great time with Balkan Holidays, from booking to in resort, all staff do a outstanding job delivering great customer service, thank you JP
March 26, 2025
Reply from Balkan Holidays
Hi JP,
We really appreciate the kind feedback and for highlighting the work of our staff. Looking forward to welcoming you again.
Regards,
Balkan Holidays
Was easy to book have used them every…
Was easy to book have used them every year no problem
April 3, 2025
Reply from Balkan Holidays
Hi Daniella,
Thank you for your loyal custom to Balkan Holidays and we look forward to welcoming you again.
Regards,
Balkan Holidays
It was so simple to do balken was so…
It was so simple to do balken was so very helpful from start to finish
April 3, 2025
Reply from Balkan Holidays
Hi Ann,
Thank you for the kind feedback and for choosing Balkan Holidays, we wish you a fantastic holiday.
Regards,
Balkan Holidays
Great job
The lady I spoke to was very helpful polite and friendly. She made my booking perfectly to my wishes.
April 2, 2025
Reply from Balkan Holidays
Hi there,
Thank you for the kind feedback and for choosing Balkan Holidays. We wish you a fantastic holiday.
Regards,
Balkan Holidays
Balkan were very good .…
Balkan were very good at all stages of the holiday. Steve, rep in Bansko was particularly helpful. Kempinski hotel was great.
Journey back to airport was late, traffic chaos, confused driver and too hot in the coach. Almost missed the Gatwick flight.
March 26, 2025
Reply from Balkan Holidays
Hi Christine,
Thank you for the kind feedback and for highlighting the hard work of our colleague Steve in resort. We hope to welcome you again.
Regards,
Balkan Holidays
Excellent service from booking the…
Excellent service from booking the holiday to the representative at resort
March 26, 2025
Reply from Balkan Holidays
Hi Jane,
Thank you for the wonderful feedback and we hope to welcome you again.
Regards,
Balkan Holidays
I paid the balance of my holiday on…
I paid the balance of my holiday on 28th March at 10 am. At 4 pm I got an email to say something's had changed on my booking. Change to outbound flight time, change of airport and time for inbound flight due to cancellation of operations from Leeds Bradford. Balkan had to have known! However, a couple of calls and everything resolved. That's what I like about Balkan, You can always discuss the problem and come up with a solution.
April 1, 2025
Reply from Balkan Holidays
Hi Alan,
Thank you for the kind feedback and for reaching out to us when you had an issue. We wish you a fantastic holiday.
Regards,
Balkan Holidays
Everything went pretty smoothly
Everything went pretty smoothly. Flights great, transfers and hotel good, resort fine. A good budget snowboarding holiday.
March 26, 2025
Reply from Balkan Holidays
Hi Stephen,
Thank you for the feedback and we are happy to read you had a great time on holiday with us.
Regards,
Balkan Holidays
Straight forward each step simple
March 30, 2025
Reply from Balkan Holidays
Hi Marie,
Thank you for choosing Balkan Holidays and we wish you a great holiday.
Regards,
Balkan Holidays
Very quick easy and very helpul and…
Very quick easy and very helpful and nice to talk to
March 30, 2025
Reply from Balkan Holidays
Hi Mark,
Thank you for the kind feedback and we wish you a great holiday.
Regards,
Balkan Holidays
Lovely colourful site
Lovely colourful site, easy to follow directions and lovely photos of hotel and rooms.
March 28, 2025
Reply from Balkan Holidays
Hi Amanda,
We really appreciate your feedback and wish you a wonderful holiday.
Regards,
Balkan Holidays
Second time we have used Balkan…
Second time we have used Balkan Holidays.
Use Jet2 as airline, brilliant.
Stayed in Borovets. Great skiing.
February 1, 2025
Reply from Balkan Holidays
Hi Mrs Bishop,
Thank you for your loyal custom to Balkan Holidays and we look forward to welcoming you again.
Regards,
Balkan Holidays
The holiday ran smoothly
The holiday ran smoothly, including the transfers from the airport to and from Bansko. The holiday rep was excellent and very helpful.
March 8, 2025
Reply from Balkan Holidays
Hi there,
We are really happy to read you had a wonderful holiday with us and look forward to welcoming you again.
Regards,
Balkan Holidays
Hotel Lion Bansko is top notch!
Stayed at Hotel Lion at the beginning of March, everything from Newcastle Airport was smooth, on arrival as we'd missed dinner they made us a packed lunch, food was delicious and plentiful for all meals, the swimming pool and spa area nice too, the location for this hotel is brilliant, we walked to the gondola but there was a free bus service which ran frequently. Overall found everything excellent.
March 26, 2025
Reply from Balkan Holidays
Hi Lynsey and Andrew,
Thank you for the kind feedback, we are delighted to read you had a wonderful time in Bansko with us and look forward to welcoming you again.
Regards,
Balkan Holidays
Been coming with Balkan for the last 13 years mostly twice a year
We’ll organise trip staff very helpful and always pleasant
March 26, 2025
Reply from Balkan Holidays
Hi Robert,
Thank you for the loyal custom to Balkan Holidays and we look forward to welcoming you again.
Regards,
Balkan Holidays
skiiing was good with fast pass…
skiiing was good with fast pass avoiding a lot of the queuing. ski and boot hire same as always. hotel food good. shower curtain to bath not my favourite. coach transfer not good, drove round Bansko for 1,5 hrs, in the end we demanded to get off and walk to our hotel. them return journey took 4 hours due to poor route decision.this needs-improving. also only just able to get baggage on coach as was absolutely full up.
March 26, 2025
Reply from Balkan Holidays
Hi Simon,
Thank you for the feedback, we really appreciate it. Without such feedback we would be unable to highlight your experience to our suppliers. We do hope that it has not put you off Bansko or Balkan Holidays and we look forward to welcoming you again.
Regards,
Balkan Holidays
Reply from Balkan Holidays
Hi Lisa,
Thank you for the kind feedback and we look forward to welcoming you again.
Regards,
Balkan Holidays
Bansko
Flights, hotel Kempinski rep Steve, were all excellent.
Return transfer was very bad. Coach was too hot, driver was late and got lost, we only just made the flight.
March 8, 2025
Unprompted review
Reply from Balkan Holidays
Hi Christine,
Thank you for the feedback and for highlighting the work of our colleague Steve in the resort. We do apologies for the negative experience on the transfer and we will be drawing this to the attention of your suppliers.
We do hope to have the chance to welcome you again.
Regards,
Balkan Holidays
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