I've only order half a dozen samples and haven't decided which ones to order, but if the box of samples and the speed at which they were delivered is an indication of the service and quality, then I'm... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You find out whether company's are good when things go wrong. The Bamboo Flooring company excel in the area, with problems acknowledged and replacements delivered next day you can't complain. Use b... See more
Bamboo is a sustainable material and we have done several eco houses in tiger bamboo flooring and bamboo parquet flooring. Bamboo is 2 x harder than oak and the product is solid wood so can be sanded... See more
I'm very happy with the product, particularly compared to oak flooring where much filler is used, and often of the wrong colour. The order arrived swiftly and the advice from Neil and the team proved... See more
Company details
Written by the company
Established in 2004, The Bamboo Flooring Company is a leading UK distributor of premium, eco-friendly bamboo flooring and accessories. We offer exceptional quality and competitive pricing on solid bamboo flooring, strand-woven bamboo flooring, and engineered bamboo flooring options, alongside perfectly matched skirting to complete your space. Bamboo provides incredible durability and serves as a highly sustainable alternative to traditional hardwood, with many of our products carrying full FSC® certification. Backed by thousands of transparent customer reviews, our expert team is ready to provide technical advice, free samples, and versatile care solutions for all your bamboo surfaces, supporting your project from start to finish.
Contact info
Unit 5 Euston Street, LE2 7ST, Leicester, United Kingdom
- 01162741050
- customerservices@bambooflooringcompany.com
- www.bambooflooringcompany.com
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have just laid our new floor in our…
We have just laid our new floor in our conservatory, it looks lovely! It was easy to lay and we're very pleased with quality.
May 5, 2026
quality of product
May 8, 2026
Delivery was fine
Delivery was fine
Only 1 thing stops me giving 5 stars: the non-recylable expanded polystyrene packing inside the (recyclable) cardboard box. Would appreciate eco-friendly packing
May 11, 2026
So amazing and easy from start to finish
Bamboo Flooring Co offered an amazing experience from our first research to customer service and delivery.
We opted for the UniClic bamboo floors and could not have been happier.
Choosing the right flooring, knowing what to order, delivery, installation all went smoothly. We installed the floor ourselves in three rooms, it was so easy.
We ended up having 4 boxes left over that after speaking to the customer service team we could still return outside the 30 days as we were heading the showroom way just 1 1/2 weeks after the 30 days were up and they still took the boxes back.
We love having natural floors, that are sustainably sourced at an amazing value for money.
Thank you so much to the whole Bamboo Flooring team for all you do for your customers and the environment!
April 1, 2026
Samples arrived swiftly
Samples arrived swiftly, very interesting concept. We will be ordering soon for sure.
May 8, 2026
Very helpful customer service and item…
Very helpful customer service and item purchased is exactly what I needed.
May 5, 2026
Samples arrived very prompty
April 27, 2026
Excellent service
Excellent service, quick delivery good to talk to the team on the phone very helpful star
April 27, 2026
Great product, iffy delivery.
Great product, very easy to lay and cut. The only issue for me was that their delivery company, pallet line, did not give a delivery time which was inconvenient. This happened to me on the three occasions that I ordered pallet sized deliveries.
April 27, 2026
prompt samples
April 30, 2026
Very helpful advice given when asking…
Very helpful advice given when asking for help regarding bamboo flooring that wasn't purchased through them. Also ordered an item which was delivered the next day.
April 24, 2026
Excellent service
The product ordered was what was delivered and in extraordinary quick time
April 30, 2026
Very nice and professional also helpful…
Very nice and professional also helpful .. thanks 🤩
April 30, 2026
I was extending a floor which was the…
I was extending a floor which was the same product bought previously probably 8 or nine years ago and still great. The new floor fitted right in no problem at all
April 22, 2026
Great quality
April 29, 2026
Received the samples requested and…
Received the samples requested and additional information in record time
April 16, 2026
The Bamboo floor Co
The Bamboo floor Co, always reply quickly to our request with understanding and Professionalism, suggestions and clarity.
April 27, 2026
Amazing service
April 17, 2026
A very helpful sales team that assisted…
A very helpful sales team that assisted us greatly over the telephone.
April 13, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.