B & G Jenkins Reviews 154

They cleaned my shop’s fan in just few hours.Nice and clean job.

Excellent service from the team at Jenkins, been using them for many years we had a new gas boiler fitted by Dan yesterday a very professional service so tidy and polite also a mention to Dave and Ellie who came last week to assess the problem they were all amazing we now have a warm and cosy house thank you very much

we had our boiler serviced on Tuesday, and were very pleased.
Jay and Ellie were very good and super tidy.
would thoroughly recommend the company!

Because you are dealing with an office you do not have a problem with contacting the plumber and when they say they are going to arrive they actually turn up on the day at the agreed time. Liam was excellent he always asked you in the morning if there was anything we wanted to know. His helper Ellie was very nice and helpful as well. Liam explained everything he was going to do. The bathroom was always left very clean and tidy when he left. The final finish was just what we wanted with no problems it was finished to a very high standard and the price was comparable to other plumbers.

Had a new Valiant boiler installed, in order to keep the warranty valid we called them back for the regular annual service, had a couple of good experiences, turned up on time pleasant man, explained what he was doing and why.
The last service we had a different engineer arrive with a trainee, the service was completed, but when I went to pack away the book and the torque wrench (which was used to open the water crystal container) I realised the torque wrench was not there, I made contact with the office to advise the torque wrench was missing, I was advised the engineer would return and put it in the post box, this did not happen, when I made contact with the office and explained the situation again I was told that no torque wrench had been taken, I do not appreciate being called a liar when the office knew about this as I reported it on the same day and it should have been returned on the same day, eventually we did receive various torque wrenches in the post after a lot of back and forth.
I decided to overlook this issue as I felt it was an easy mistake and had been corrected by the company so I made conatct concerning a leak in my kitchen, I was told they could not help me becuase I made an acusation concerning theft in my property, had I known I would receive such an unprofessional response I would not have asked for their services and in reality it would have been better dealt with by the Police.
It is a real shame that this happened as up until the last service I would have recommended this company but I can no longer do so
Be carfeul with who you let in your house and watch your property
The original owner and founder B & G Jenkins who built up the company from 1967 until you bought it from him when he retired would be ashamed of what you did to this once great name of a company in Swindon.

When i made the appointment for a service i asked for first thing which i was told would be between 8 and 9 to fit it in before having to leave the house for an appointment meanwhile it was 9.30 and found out someone else had an appointment before me.
attitude of the office is very unprofessional how they speak to people.
Two engineers turned up separately i was not told why and did not get to speak to engineer as he was to busy gassing about all sorts to the other person. Ok if you have all day to wait in. i would not use again.

Boiler and Gas Fire Service. £175 paid one month in advance. Engineer arrived on time, completed work in aprox 1 hr, replacing electrode assembly as it was showing signs of wear. He asked me if I was happy for it to be replaced and told me additional cost would be £66. All good, and very happy with professionalism and quality of work of engineer. However, later received additional invoice for £160.20. This was £72.20 for electrode and £88.00 additional labour. Engineer did not mention labour cost, and got the price of the electrode wrong. It's not the price, it's the misinformation, and the lack of empathy from the admin team. I also requested a survey for some additional work and expected this to take place today. It didn't and it seems no date had been booked. Suffice to say with this bad experience I won't use them again - for fear of lack of transparency on pricing.

B&G not only replaced our boiler but has serviced it, we have also had to call them out in an emergency and they came within the hour. There reliable trustworthy and don’t do anything that’s not necessary I would highly recommend these guys no matter the size of the job,I wouldn’t go with anyone else

I have used and trust B&G Jenkins over a number of years for delivering quality workmanship , reliable team members and polite friendly service .
Yesterday I had a brilliant experience from Sam and Harvey who worked hard all day to get my boiler installation completed.

Quality work was carried out and the workmanship done was delivered and carried out in a outstanding manner their knowledge and expertise is brilliant and professional at all times.

Great to see/hear a tradesperson sharing his skills & knowledge within the team who all work brilliantly together giving their support on a new boiler installation.

Fantastic open friendly customer service polite and great communication leaving my home spotless and clean .

Thank you team especially engineers Sam and Harvey with the help from Jae and the parts man great job and highly recommended.

Angela

Professional personable service.

Always helpful, friendly, professional, competitive prices. I have been with Jenkins for years always confident in their workmanship. Would strongly recommend.

They fitted our boiler and service it. I've found a quick fit compression joint that they fitted under my floorboard/airing cupboard that has been leaking for some time, leaving mould on our downstairs ceiling. I phoned to ask for help, and they quoted £170 !!!!. The part costs £1.75 - turn off rising main, open a tap to drain system and change the fitting. I don't know how that quote can be justified. Andrew Notton needs to rethink how he prices his jobs
I won't use them again

The work was done in a very professional way as always and the man was very knowledgeable and friendly.

Very reliable company, very quick service when needed. Came when they said they would, found the problem, and rectified it, no fuss just a professional service. Needed a replacement part and received an estimate for this the following day. Excellent from start to finish.

Engineer was a friendly, polite chap who cracked on with his work as soon as he arrived.

He did his best to keep the mess to a minimum & cleaned up as he went along.

I found the engineer to be professional & he didn’t seem to mind answering the many questions I put to him. I think the brews & biscuits helped!

Although the engineer talks you through how to use the Nest thermostat - I just wished that a user guide was issued with it because it took me a couple of hours of watching YouTube videos to get to grips with operating it correctly.

Excellent service

B&G Jenkins have been our go to for all things ,from bathroom installation, boiler fitting and service and everyday plumbing needs. We have always been satisfied with their service and communication.

Communications: excellent. Engineers: excellent.
New boiler: excellent. Value for money: excellent
Highly recommend this professional team
Thank you for the peace of mind
Nick

Always very professional and efficient. Also, the office staff were so helpful, when an urgent situation arose.