B & G Jenkins Reviews 

155
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Absolutely the best heating engineer's in Swindon. I found the staff approachable, friendly, very knowledgeable, professional & transparent. Andy talked me through what needed to be done, & s... See more

Rated 5 out of 5 stars

Engineer was a friendly, polite chap who cracked on with his work as soon as he arrived. He did his best to keep the mess to a minimum & cleaned up as he went along. I found the engineer to be... See more

Rated 4 out of 5 stars

Respectful, polite, friendly manager and staff. They know what they are doing, listen and take on board what you requested. And despite the unforeseen problems they were resolved immediately. The... See more

Rated 5 out of 5 stars

We approached B&G Jenkins to replace our ancient combi boiler which had failed. From start to finish they have been a pleasure to deal with. Their friendly no hard-sell approach was refreshing.... See more

Company details

  1. Boiler and Heating Service
  2. Air Conditioning Store
  3. Bathroom Remodeler
  4. Plumber

Information provided by various external sources

B & G JenKins offers cost effective, reliable heating and plumbing engineers throughout Wiltshire area. The Company caters to all domestic & businees client for central heating systems, gas services and plumbing requirements.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

155 reviews

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4.4

All reviews

(155)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Best price and service - Outstanding

Excellent service and the most competitive price. The final price was exactly as quoted and the new boiler was fitted in the exact position with all works completed as requested. We couldn't have asked for better service as nothing was too much bother and the banter was good!
Truly professional and personal company who we will recommend to everyone without hesitation.

April 11, 2022
Unprompted review
Rated 5 out of 5 stars

The team were very professional and…

The team were very professional and replaced my boiler with minimal fuss. It was a tough job with the flue going through the roof. The team did a great job and left the areas clean. I have used them before and will again.

January 28, 2022
Unprompted review
Rated 5 out of 5 stars

We have had an outstanding experience…

We have had an outstanding experience with B&G Jenkins. The online quote was quick and easy for a replacement boiler. They were quick to come out to do an in person quote which ended up being cheaper. We were really happy with the service received and quote so booked in for a week or so later. In the meantime our old boiler packed up, I called B&G Jenkins to see if they could bring forward our installation date due to having no hot water or heating, they were extremely accommodating and managed to move things around so they could come out the next day! What fantastic customer service. Extremely pleased with their work. Would absolutely recommend.

January 28, 2022
Unprompted review
Rated 5 out of 5 stars

We are very grateful to B & G Jenkins…

We are very grateful to B & G Jenkins for fitting a new boiler for us at a very busy and difficult time. The engineers worked really hard and did a great job and clean up afterwards. Highly recommend B & G Jenkins. Good price, good work, nice people.

December 24, 2021
Unprompted review
Rated 1 out of 5 stars

Incompetent and rude

Incompetent. Didn't know what they were doing.

Quoted me over £3k for a new boiler, said it would sort all heating issues. Once the boiler was installed asked me for another £280 to install a pump. When I questioned it, their exact words were "Well, if you don't pay then your boiler will leak"

Reported them to gas safe. When they were sent back to the house to make repairs they didn't know what the hell they were doing. Good thing the tenant was a retired heating and plumbing engineer. He had to show them how to do their job.

Decided to get a competent plumber to install the pump at a lower cost than they had quoted as I do not trust these people.

AVOID!

November 15, 2021
Unprompted review
B & G Jenkins logo

Reply from B & G Jenkins

We have never had to reply to a review before. However on this occasion, we feel it is our duty to state the facts.
This is a rented house. Whilst quoting, the landlord who left this review was never present and never gave any information as to what it was he wanted, the tenant had to deal with the quote. The landlord requested that we give him a quote to replace the boiler ONLY. The quotation was given to the landlord in April 2021.
The tenant pointed out that various radiators in the property didn’t work, which the landlord had ignored for some considerable period. We gave the landlord a price to change the Thermostatic Radiator Valves to get the house warm for the tenant, which we then completed.
The landlord contacted us to carry out the works in May 2021. Several weeks after the boiler was installed an existing 2 port valve failed. We provided the landlord with a price to change, which he took exception too. He then employed another company to change the valve that he said never needed changing.
We do not take deposit’s and never take any money until the customer is satisfied that the works that we were contracted to carry out are working. The landlord paid the contracted sum in full. As per the complaint, we were never informed about a faulty pump.
On every boiler we install we register the boiler with Gas Safe and as part of that service the bill payer can invite gas safe to inspect the instillation.
The landlord requested a visit from Gas Safe. Gas Safe were very happy that the boiler install met all regulations, with only a few minor adjustments. The landlord complained to the Gas Safe inspector that the 2 port valve had failed. He was informed by the inspector that this was nothing to do with the boiler instillation.
Furthermore we were never aware of the tenants occupation. During the course of the works being carried out the tenant was very obliging. The only comment we had from the tenant was during the quotation he had requested his landlord had a combination boiler fitted to resolve long ongoing issues. This was overlooked by the landlord due to cost.

Rated 5 out of 5 stars

New Boiler Install

Absolute pleasure to have chosen this company to replace my old boiler. Professional, courteous and I have no hesitation in recommending them as the go to installer.

November 2, 2021
Unprompted review
B & G Jenkins logo

Reply from B & G Jenkins

Thank you Mark, it was our pleasure to work with you. Hope to be of service in the future.

Rated 5 out of 5 stars

Truly excellent service for the job…

Truly excellent service for the job posted, which was to remove old boiler and add a combi boiler upstairs. Both Sam and Liam - the installers - were fantastic, they listened to my requests to run the pipe work under a bedroom floor instead of around the walls and did a very neat job of joining to mains gas and bricking in old vent.
Cannot fault them, great job, thank you!

July 22, 2021
Unprompted review
Rated 5 out of 5 stars

New boiler

They installed a new boiler in March 2021. We are very pleased with the service and quality of the work they did. They are a very professional company and, most importantly, they inspire trust! We have used this company for a number of years now. Their engineers always take time to explain what they are doing and why it needs to be done

April 19, 2021
Unprompted review
Rated 5 out of 5 stars

Decided on a new boiler before the…

Decided on a new boiler before the winter so contacted B&G Jenkins based on feedback and wanted to use a local tradesman. They provided a competitive quote and I’m pleased with the work. The engineer Sam was really professional and friendly - he talked me through the benefits of replacing my 20 yr old boiler and using Hive - which I love! Would recommend.

November 22, 2020
Unprompted review
Rated 5 out of 5 stars

A great job!

B&G Jenkins did a great job of installing my new boiler and their after-sales service is excellent too.

October 13, 2020
Rated 5 out of 5 stars

Heat in and boiler replacement

We needed to replace our old warm air heating system, as it was beyond repair.
They were very helpful and polite all through the process, explaining everything . putting in a Worcester boiler and central heating radiators. and a towel rail in the bathroom, brilliant job done, very happy with the work carried out.

September 16, 2020
Unprompted review
Rated 5 out of 5 stars

We needed to have a new boiler fitted

We needed to have a new boiler fitted, B&G Jenkins has offered us a great service at a high standard.
Everyone was so friendly and polite just like an old family run business.
Work was carried out in one day In a clean and professional manner
I can highly recommend these guys.

April 2, 2020
Unprompted review
Rated 5 out of 5 stars

Old boiler broke down beyond financial…

Old boiler broke down beyond financial repair and they were able to quote me for a new one and install a new one (the latter whilst I was away) with no hassle from my point of view, they organised and did everything.

March 26, 2020
Unprompted review
Rated 5 out of 5 stars

New boiler

The engineer was very friendly, it was great that he protected all the carpets with plastic sheeting before he started. All the pipework and the new boiler were fitted to a very high standard and we are very pleased with the way it was finished off, and the way they explained the workings of the new boiler and control unit before leaving.
I would recommend D&G Jenkins to family and friends.

March 22, 2020
Unprompted review
Rated 1 out of 5 stars

We had B & G Jenkins fit a bathroom radiator and ended up flushing a lot of money down the pan

We had B & G Jenkins fit a bathroom heated towel radiator, and after being given a competitive estimate on both the amount of money and time required to fit it went ahead with the work. The engineer took double the amount of time we had been told it would take, and he even said as he finished there were NO complications and a relatively easy job. Behold we received the invoice and it was drastically higher that we were told and expected. When we approached them we got a reply of “ it was an estimate not a quote” and haven’t received any further replies to my emails questioning this. I feel completely ripped off by them and not happy with their almost rude reply and subsequent lack of response. Would I recommend them. NO!

January 14, 2020
Unprompted review
B & G Jenkins logo

Reply from B & G Jenkins

We're very sorry you feel this way about your estimated job we have carried out for you.
Unfortunately as you stated it was an estimate of cost to carry out the works based on the verbal information you have given us, without us visiting and quoting for the job. Had we quoted we would have known exactly what the job entailed and not had to supply any extra time or material which we didn't know about. Our quoted work would have been a fixed price. All our email correspondence have been replied to and we apologise with the unfortunate reply that may have came across rude as it wasn't our intention.

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