Banfield Pet HospitalReviews 

I regret to say that I will not be bringing any of my pets to Banfield after many years of entrusting their care to this company. After two separate incidents with my dog needing to be seen due to illness, I was told by Banfield representatives and have seen for myself that Banfield egregiously understaffs their "hospitals" to cut costs, and cannot accommodate sick in-office appointments when needed, even to those holding wellness plans. What kind of hospital can't provide in-office care as needed, when needed? I am aware that the wellness plan is not insurance and does not provide special service to those who pay for it, but I was certainly not aware that it would not be possible to MAKE in-office sick appointments when needed, due to Banfield's intentional lack of accommodation. Since virtual visits do not make bloodwork or other physical tests possible, this is hardly a substitute for in-office care that I trusted would be there when I needed it for my pets. My dog is currently fighting for his life and will likely have to be put down at a local emergency vet. When he became ill, none of the Banfield locations were able to see him for a number of days and he has not displayed signs of the fact that his liver was shutting down with every hour that went by, so I had no idea that he needed immediate care since only bloodwork could show that. If Banfield had accommodated an in-office sick appointment within a reasonable amount of time, we would not be where we are now. I called every Banfield location within an hour's drive of my home and was told by each location that there simply wasn't enough staff to accommodate a sick appointment that day or within 3 days' time. I was even told by one location that they were "understaffed" and had to call in an extra employee just to be sufficient for the preventative care appointments scheduled for that day. To any professional, it is clear where the corporate priorities are. Such a mode of operations is completely negligent in a healthcare setting, which certainly demands a higher standard of integrity. If my pet had been seen sooner, if I had chosen to see another non-emergency vet who was able to accommodate a sick appointment, he would not be dying due to his liver shutting down. Instead, I chose to wait until his regular, trusted vet was able to see him and depended on the Wellness plan to cover his office visit and bloodwork. Now I know that a vet office that can't accommodate sick appointments is highly unreasonable and paying $55 a month for 2 preventative appointments a year or only those appointments which could be scheduled weeks in advance (what appointments would those be, if not sick appointments?) is what I have actually been paying for. Banfield's priorities are not mine, and their practices are deceptive. Seeking a lawsuit. Don't entrust their health to such a company.

If there was an option for negative stars it would be a closer indicator for the service you will get if you make the unfortunate decision to bring your animal here. I have had 2 dealings with this specific Banfield location, and one was just worse than the other. The first experience was when my Banfield location was closed due to an internet outage. My dog just needed an allergy shot before we left for vacation. I was told by my home clinic to go to the Town and Country location, and they would take care of me. They advised that I call first to let them know I was on my way, so I did just that. When I explained what I was needing and that my clinic told me to go to Town and Country the lady I was speaking with told me not to bother driving over as they would not see me because they didn't have the time. I mean - rude, right? Well, after my recent encounter that first experience was a lovely Sunday afternoon with roses and puppies!

The most recent encounter was just last month. My clinic was closed due to bad weather so I had to go to Town and Country again because my pup had been throwing up the night before and would not eat or drink. I was cautioned when I dropped her off that the staff was trying to close up early that day to get everyone home safely before the roads started to re-freeze. I said that was great, I didn't want to be out driving in all the yuck either, so that worked nicely. The vet kept her from about 10 AM until around 4:30 with not one single update on what was going on. When I finally did receive a call, she told me my dog was in complete liver failure, and I needed to decide if I wanted to put her down or take her home to make her comfortable as she was going to starve to death because in liver failure a dog would not eat. She told me this OVER THE PHONE! I was an absolute wreck driving to the clinic. Once I got there, I was again told my options, and I asked if there was anything else that we could do. The vet said not at this clinic, no. I asked what that meant and she said that a specialty vet clinic might have other options, but I would need a referral. I asked how I could go about getting a referral and she said, well, I have to call them. I said, OK, then call. She asked if I was sure because it sometimes takes forever to get through to them. I said that yes, I was sure, and this ignorant human gave a deep sigh and acted put out when she said, OK...I'll make the call. She seemed way more eager to push me out quickly so she could be done for the day and go home.

I took my pup to the specialty clinic where she was given excellent care. She was NOT in liver failure. She needed her gall bladder removed. She is completely fine and recovered now - no thanks at all to the vet at Town and Country. The fact that my pup could have died at this crappy clinic continues to bother me which is why I decided to write this review. Had her gall bladder leaked or God forbid burst while that horrendous vet did nothing but administer fluids and give me a wrong diagnosis she very well could have died. If you care at all about your pet stay away from this clinic. I was charged over $500 for her to basically do nothing but give fluids and an incorrect diagnosis.

In closing I would like to add that I have nothing against Banfield as a whole. The vet that works at the Town and Country location though, she should have her license revoked. I wouldn't trust her to shave my dogs rear end at this point. Stay away - stay far, far away.

Extremely Disappointed with Banfield Pet Hospital – No Accountability and Poor Communication

I took my dog to Banfield Pet Hospital in Schererville, Indiana, on March 17th for a routine checkup due to concerns about his overgrown nails and a small dent in his tail. Upon arrival, everything seemed fine—he was walking, barking, and energetic. However, what should have been a simple visit turned into a horrific experience for both my dog and my family.

During the exam, the team drew blood from behind his jugular, and when they returned him to my mother (who took him in on my behalf), he was yelping uncontrollably, clearly in severe pain, with his mouth swelling in real time. Instead of acknowledging the situation, Dr. Mullins dismissed it as potential gum disease and did not take immediate responsibility for what had happened.

Following their advice, we took him to an emergency pet hospital, but his mouth was so swollen and painful that they couldn’t even properly assess the initial concerns we had about his kidneys or tail. Instead, we were forced to focus solely on his mouth, leading to excruciating pain medication costs and additional vet visits.

I returned to Banfield days later, seeking answers and accountability. Dr. Martin, a field supervisor, was present and appeared concerned, but much of the conversation revolved around whether Banfield would cover any costs rather than addressing the real issue—what had actually happened to my dog. They insisted on an X-ray, claiming it was necessary for a dental specialist to evaluate the damage. At no point was I informed that this X-ray would cost $270+. Instead, they waited until after the procedure to spring the fee on me.

This entire ordeal has cost nearly $3,000, and yet Banfield has shown no real accountability, offered no follow-up, and failed to communicate effectively throughout the process. The lack of transparency, dismissive attitude, and failure to properly inform me of costs upfront is completely unacceptable.

I would strongly caution other pet owners before bringing their beloved animals to this location. What started as a simple checkup turned into a nightmare that caused unnecessary pain and suffering for my dog, not to mention financial and emotional stress for my family. I expected professionalism, care, and accountability, and I received none of the above.

Banfield, do better.

On November 8th, 2024 I took a beautiful two month old shistzu puppy for a complete health check up at Banfield,North Heaven, with Dr Cardona. She attested my puppy was healthy before taking her to a back room and adminitering an intranasal bordetella vaccine. Before we got home, my puppy was already vomiting and visibly sick. 10 days later she passed out for the first time, from lack of oxygen. Little did I know it'd be the slow and agonizing end of her. My many attempts to get help were either dismissed or minimized and the lack of treatment for almost three months caused my puppy a collapsed trachea which prevented her from breathing. Banfield North Heaven, specifically Dr Crystal Cardona and dr Brocklehurst were involved in my 5 month shihtzu puppy to have a collapsed trachea and be put down at only 5 months old. Dr Cardona administered my 2 month old puppy an intranasal bordetella vaccine which immediately made her very sick. Despite my many attempts for help, she was ignored by both vets cited above, for almost three months,before getting any meaningful help. By then, my puppy was diagnosed with an inflammed and collaped trachea. She couldn't breath and I had to make the excruciating decision to put her down at 5 months old! The vets are uncaring and incompetence. The staff is rude and disorganized. Search the web and you'll find many cases similar to my situation, due to Banfield’s malpractice and incompetence. I hope the State Board finds them liable. Stay away.

Banfield OWP is a scam. They do not disclose the terms of the plan which lock consumers into a 12 month continuous payment obligation. My dog has not received services since October, so they canceled the plan and are charging me $600 for the rest of the contract (through May 2025) and have refused to render services through May 2025 citing contract language.

Today I took my dog ​​Milo to get his teeth cleaned, a procedure that from what I understand is a very simple one that helps maintain my pet's health. Completely trusting in the care of my dog, we left him there perfectly healthy, and it turns out they called us to tell us they had had an accident and that my dog ​​had hit his cage and hurt his eye and needed antibiotics. I can't understand how something like this could happen. I know maybe my dog ​​was scared, but when we went to get him, my dog's eye was completely red, like part of it was sticking out. At that time, no one offered us an apology or anything, and we paid not only for the cleaning but also for the medicine to heal his eye, which was healthy when we left him. I am super outraged with the situation because you trust your pets to them and God knows how they are treated there. At this time, we have not received any further explanation. Now I have Milo here with his eye practically popping out, red, wearing a cone, in a procedure that was supposedly simple. Don't take your pets to this place.

I originally had a pet plan for my dog at around $50 per month, but suddenly, I started getting charged $75 instead. When we contacted customer service, they admitted it was an error and assured us they would correct it. They never did.

The same overcharge happened the next month, and the next—each time, they claimed it was a mistake, but we were never refunded.

Then, during an unrelated vet visit, they handed me a bag of prescriptions. Inside, I found flea prevention and dewormer—items I never requested or agreed to. That month, we were charged $75 again, and this time, customer service told us the increase was correct because our plan had been “upgraded” to include flea prevention and dewormer.

Mind you, I never approved this upgrade. I buy these medications myself for much less and would never have opted in. On top of that, they had been charging us the higher price before ever providing these meds—then sneakily slipped them into our bag after the fact.

When I asked for proof—anything showing that we signed off on this upgrade—they never provided it. We called the clinic every week for a month and a half, and every time, they promised to call back but never did.

Three months later, after exhausting all options, we finally reached corporate, only to be told that there was nothing they could do since we had “received” the medication.

This company needs to be investigated for fraud. And I won’t even get into the quality of their service—except to say they clearly value money over actually helping your pet.

Avoid this company like you would your narcissist, gaslighting ex.

My pets for over 15 years have been going to Banfield, and i have been paying on their pet plans, so you can imagine how much money I have spent. Today March 11th, 2025, I called customer care to inquiry about the Downers Grove, IL., location...I have been trying to reach them for the last couple of days and the recording states it was close at 4pm. The customer care rep told me she don't know why it's close, maybe short staff, but I will have to keep trying or find another location. I explain to her that my pet go to this location and was she able to leave an email with the manager, she stated no and to keep calling. This is freaking ridiculous, but I'm sure if they didn't recieve a payment, they would be contacting me via email, texts and phone calls. I have to find another pet hospital.

My dog just started having seizures 3 weeks ago which I had to take her to Triangle Vet Hospital and they put her on seizure medication. I was told to take her back for bloodwork at her normal veterinarian 2 weeks later. On February 26th I had to drop her off at Banfield for bloodwork and a comprehensive exam. Dr.Jones called me to tell me her blood work was normal and that they did not carry her seizure medicine and I could purchase it through chewy.com and that she was ready for pick up. I went and got her and once I got home, I looked her seizure medication up on chewy.com which is a liquid solution and they did not carry it so I called Banfield back and they pulled her notes up and said that there was a prescription that I could take to the pharmacy and I said well why didn’t y’all give it to me? The receptionist told me she didn’t know why it wasn’t given to me. I was told they could email it to me so I had them do that and I printed it and come to find out there wasn’t even a doctors signature on it. I called Costco to see if they had that medication in stock and they didn’t which they would have to order so I told them I had the prescription that they emailed me and I was told by Costco that was not a legal document. I had to call Banfield back to see if Dr. Jones would fax it over to Costco mind you this is February 26 which is on a Wednesday. I contacted Costco on Thursday, February 27 and they haven’t received anything so I had to call Banfield back to complain about the prescription not being faxed. They told me they would give her another message and said she was really busy. I asked if there were any other doctors in the office that day and I was told yes there was but this other doctor was doing surgeries all day and Dr. Jones was really busy. I said you mean to tell me there’s no one in the office That can fax that the Costco wouldn’t take but a couple seconds do you know they made me drive over there to pick it up so I specifically told them Dr. Jones would not be saying my dogs anymore and that I was on the verge of pulling my dogs out of Banfield which they have been going to for 14 years. It’s ridiculous. I have to wait for two days to get a prescription for a dog who needs their medication so if you take your dog to Banfield, do not see Dr. Jones. I’m just warning you now.

One issue I have with Banfield is wanting to charge me 1) $49 for an antibiotic that cost me $3.80 at a pharmacy 2) $48 for an eyedrop script that cost me $8.60. I subscribe to their Wellness Plan that is supposed to give me discounts - what a scam. I was charge $52 for an eye test where they put dye in to see if it’s scratched and another $52 for same eye test on a recheck. Typically this test runs far less at most vets.

It should be 0 stars I took a cat in to be checked for ticks They didn’t give me a receipt that said explicitly that the doctor had checked her I asked for that the clerk was abusive the manager was abusive the doctor finally wrote something saying the cat didn’t have obvious ticks I suspect that they just gave her the tick medicine and hoped that would take care of it I asked if the cat could be examined and treated in the exam room in my presence the next time and I got the run around on that These people are super bad Don’t go there

I wish there was a way we could put in ZERO STARS !!!! I called Banfield hospital (Feb. 23, morning in Wilmington , North Carolina (New Centre Drive) to see about getting an appointment, because I knew that my dog was going downhill, in fact she was dying. They got me in for 3. I went in with my son, and they took my dog, and a few minutes later, the Dr. Elinor Hart came out and told me that she was dehydrated and had dental problems, and arthritis. I already knew this, and she told me that if that was her dog, that she would go ahead and get all the testing done, which would cost me a lot of money, and I declined because I knew that my dog was dying, because she is 18 years old. So, I feel that she was trying to make me feel guilty, if I didn't run all those tests on my dog and pay a bunch of money for something that I knew was not going to work for my dog.
Dr. ELINOR HART,  did however, convince me to pay out $140 for intravenous liquids, to help her with her dehydration. Which in the long run did not help because she died anyways. So she did get money off of me anyways. My initial quote on them just going in there to look at her was $48, and I ended up spending well over $200.
Dr. Elinor Hart sent me home with my dog, and I went and got the prescriptions, which cost me over $70. And even though I knew my dog was dying, I KNOW that the doctor knew my dog was dying, yet they sent me home with her and did not even give me a choice to have her put down so she would not suffer anymore.5 hours later, she died on front of me.
First of all, the doctor tried to give me to pay extra money for test that I knew was irrelevant with an 18 year old very very sick dog. Then, they never gave me a choice to have her put down. My main intention of going there yesterday was to not bring her home, because I did not want her to suffer, they did not give me that choice and after that it is very wrong and something needs to be done about their practice ethics.
Also, the next morning, I talked to the manager then filled, and told her what happened, and she said that if I filed a complaint, that it would come back to her anyways. So I was very disturbed about that.

Please consider NOT bringing your Fur Baby here...I an still at a loss of my lil girl...and the way their service is there !!! I will continue to revise my post because people need to know this ....

Do not order anything online from this company. They will put you on a subscription even if your order for one time use, charge your card at 2AM on Saturday when they are closed and ship you an item before you can dispute as online agents are "unable to see order information." The company engages in deceptive practices and is already subject to a class action law suit for not discounting per their advertised wellness plans. I will contact plaintiff's attorney to join and extend class action suit to putting people on automatic subscriptions and then preventing them from managing such by excluding any subscription information from account management functions on their web portal. Meanwhile, they apparently don't discount whatever subscription they put me on... similar to claims under the existing class action suit.

Worst place you could ever take your loved pet to! They cleared my dog for a teeth cleaning and after the cleaning he went into cardiac arrest. He was in cardiac arrest when he went back for a follow up of the teeth cleaning and Dr. President said he was not in cardiac arrest but had bladder stones. I paid for an xray and paid for them to send it to a specialist to be told he was not in cardiac arrest and not even 8 hours later he was coughing up blood. We rushed him to emergency vet who said he was in advanced cardiac arrest so he was in it when he was under their care. They are not qualified to treat any living thing. I can guarantee I paid for X-rays that were never done because no bladder stones were found in the X-rays the emergency vet took.

WORST PET HOSPITAL EVER

They don't care anymore! This company ransomed my pet because they charged me wrong! They couldn't handle the emergency and needed to transfer us. She wasn't ready to transfer when they promised she would be. The bill was wrong. They wouldn't give her to me unless i paid. The "vet" was "busy" back and couldn't be available to tell the truth. That's fine he hopefully saving someone else's baby but just bill me then. I'm 42 years old I pay my bills! I am disputing the payment and will never go back! FIRE THAT STAFF NOW!!!
I said she is having an emergency and I have to get her to the hospital! They had the audacity to tell me "well she's in a hospital!" Their OWN VET CALLED ME PERSONALLY to come get her because "They don't have the equipment to handle it." and he "hasn't done one of those procedures since 2019 or 2020." But she's not concerned at the cash register because she is in a hospital when the doctor behind her says HE CANT HANDLE IT!!! CASH COW OPERATION all BanFieldCares HAHAHA Banfield cares about your MONEY THATS IT!!!

I paid for annual membership and made all routine visits. I am a physician and was treated by the vet like a colleague. I was not comfortable with the fact that they bring your animal to a back area without the owner for treatment but trusted that they were ethical. At second to last visit they scheduled me for my final visit before the year was up because I notified them that I was not going to renew. I arrived at the time and date they scheduled and was told that my membership had expired the prior day. They then told me that day's visit would be over $300! I argued with staff that they made the appointment knowing the date I was ending my membership. When I asked to speak to the medical director, my regular vet opened exam room door, stated that he was listening through the door, that the visit was not covered under the membership and that I had to leave for being rude to the staff. I mentioned that we were colleagues in medicine and that I would never treat my patients this way but he very angrily stated that I am welcome to complain but that the complaint would just be reviewed by him so there was no point. Now every time I shop at Petsmart I get dirty looks from staff of Banfield.

i feel like i have been taken advantage ofI feel as if i have just been scamed taken advantage of I went in because my dog started acting different lethargic, sleeping more than usual not following me around not laying next to me seemed as if in pain, ate yesterday but not today no energy i was concerned so i took him in they said that he needed a cbc i said ok test results showed high or elevated liver enyzmes, i aked what could be the reason i was told could be many multiple reasons could be the breed could be a mass on the liver, options was to get xray or give something and recheck in a month, i said is it an emergency does it need to be done now the xray or, she said i cant tell you how serious it is until xray results, you cant tell me if this is right now an emergency, so not knowing if it needs to be done right now or what i said yes get xray so another lady come out to talk to me about xray you can get it done now and get result back today or get done and get result back by monday, i ask again if this is an emergency do you need the result back today or can it wait til monday, she said i cant tell you what is best theres no right or wrong, i am thinking isnt there some signs that would warrant it to be done stat or routine, vitals something?? so i go with routine and i said i guess if he gets worse i will take him to the 24 hourhosp. i asked again what would cause this his food? or treats? she said theres many reasons why, she said it could be a tumor or mass on liver..when they asked about him i said sometimes he eats the cats food if he can get it, and sometimes he does get food when its dropped so yes he does eat things thats not his dog food...so when i go back to get him the girl comes out and says the xray results are not back yet i said yeah she said monday, the girls says yeah were not really worried about the xray results,and she said she will check you out the girl sitting next to her...it cost like $820.00 i paid it and was thinking to myself wtf this girl just said were not worried about the results what??? i was thinking and left with my dog...as i was driving home and confused about what just took place my phone rings and i was asked does he ever eat food from the table i said yes if he can get to it and cat food i told them that,,,,,then i went on and asked what jut happened this doesnt make sense after i pay820.00 not knowing if this was an emergency or something urgent that needed to be done cause nobody could tell me i said isnt there signs vitals something to indicate urgency of something now your asking me this again and yes my voice was raised no foul language but voice raised....i feel like i have been just taken advantage of

Former employee here. I highly recommend staying away from Banfield (corporate medicine) in general. As an employee and as a client for this hospital, when I was faced with an emergency that would either need emergency surgery to save my dogs life or he would need to be euthanized (my dog had a splenic tumor that was previously diagnosed due to it bleeding, we scheduled him for surgery at the TO clinic but the splenic tumor began to bleed again days before surgery), I could not get anyone at this hospital to pick up the phone. I was scheduled to work and was unsure if I should go straight to an emergency clinic or if I bring him to work with me. I decided to show up at work with my pet, when I did arrive and notified the staff of the pet's sudden onset of symptoms (refused food that morning, lethargic, pale gums) which all pointed to another internal bleed from the tumor, both doctors on staff and the three other technicians did not respond to the patient appropriately. Although we spoke, and the history of his splenic tumor was brought up, the pet was not treated like an emergency in anyway. The pet was not triaged as soon as possible and he was made to wait to be seen by a doctor while she examined two other healthy, stable patients who were dropped off for preventative care services. Luckily, being a technician myself, I began recording the pet's vital signs, collected blood and began a PCV test then called other associate veterinarians to help assist me interpret the lab results and guide me through the next steps. Eventually one of the associate vets I was consulting with came in to the clinic to assess my pet, and ended up euthanizing him.

There was an instance where I have witnessed a doctor and technicians attempt to place an IV catheter in an elderly dog 12 times - I voiced my concern over how many times they attempted an IV on his collapsed veins but was dismissed. This pet was hospitalized at a local ER the night before and was scheduled to go under anesthesia for a routine dental cleaning as a preventative care service and the pet had barely any build up and did not need extractions. This was for revenue.

I witnessed 5 technicians attempt to forcefully hold down a pit-bull after an ear swab broke off in its ear (shaking during swab) because they couldn’t get it out. It got to the point where the pet began mouthing, almost bite like movements, but he was not outwardly aggressive. He had 5 full grown humans jump on him one by one until it was literally a dog pile, that dog was a saint. It wasn’t until I yelled “Enough” and gave them an earful, took the dog from them and recommended they call the owner for sedation that the overseeing doctor and those 5 technicians stopped how they were treating that pet and changed course.

I witnessed a doctor recommended an owner have us continue with their pet's routine dental cleaning instead of postponing to run a bile acids test because the pet had abnormally high liver enzymes on its pre-anesthetic bloodwork which resulted in death of that pet due to the liver shunt. This course of action was also revenue driven.

I witnessed Mars Corporation (they own Banfield) degrade the quality of supplies (tape for IV catheters, syringes, vaccines, etc.) in our hospitals all while increasing the costs for clients and then go spend money on ridiculous things like advertisements on NASCARS for the brand.

I witnessed this company try to have us enforce Benadryl injections to all pets prior to vaccines, which is an additional cost to the owner to increase revenue. If you are familiar with their Wellness Plans, I have also witnessed this company require us to charge for exams like neuro exam, extremities/lameness exam, etc. on top of the normal exam fee and do this specifically to wellness plan clients whose office exams are covered for a year by their plan.

Do yourself, your pet and the veterinary community a favor by spending your time and hard-earned money at a veterinary practice that has integrity.

The new Banfield pet hospital in Salem, Oregon is AWFUL!! They killed my dog!! He was suffering from Congenitive Heart failure. I bought him in because he was coughing and couldn't breath. He needed heart medicine and pills to help pull the fluid from his lungs so he could breath. They gave him a rabies shot and told me I had to call another Banfield to get an EKG done and it could take 5 months!! She told me that there was no other places to do EKGs in our area!! LIES!! Stayton Vet does EKGs. I never gave permission for a rabies shot for my dying dog, they just stressed him out more, he's already had rabies shot!! I immediately called an got him in for an EKG at Stayton Vet where they were appalled by the fact that Banfield would not give my baby any medications!! My baby died because there was just too much fluid by then. Has Banfield actually helped him, I may have had more time!! They charged me 860$ for Nothing!! THEY ARE HORRIBLE!! Please don't go through what I did, go elsewhere

Do not use bainfield there was no communication about cancellation if your pet is no longer with you. They just tell you it is all part of the contract that you will still have to close out the contract payments. Absolutely ridiculous...