First Abu Dhabi Bank PJSC Reviews 

Smooth banking experience and Account opening
It was really quick.

Serious issues with cybersecurity. Fraudsters used my account to buy online gift cards in Apple Store for over $600 - no OTP, no emails, nothing. When I try to address the issue the team is really unresponsive.

Overall out of date customer service, very poor security, relationship managers who are really overwhelming with irrelevant offers.

They also send "update your KYC information" every 2-3 months even though its been recently updated and when you visit the branch, the staff is saying there is nothing to update. Really poor coordination between departments

Very bad! They drag you onto services you don't need, they will try to rip you off money. if i can rate them -100 I would. Very bad customer service.

This one start also weast to them I completely disappointment with FAB service

Shahul shaik with this i send more than 50 emails 32 time i called customer serive no proper response from them ..if any one responsible person reading this msg please send reply yo above email..

Hopefully i will get an email response

A year after I requested that my account be closed, they still hadn’t closed it and charged me a 2,500 fine for not using the account!

FAB is the worst bank in UAE; their service is a disaster, and reaching a customer service representative is like reaching the moon. Last year, in May 2025, I requested a credit card, and I was not able to activate it online. I called their team, but I couldn't reach them for 24 hours. Then I sent an email to the complaints department and said I didn't need the credit card anymore since their service was like this. They replied, asking what the issue I was facing was. I screenshotted the issue I was facing, and they said my issue was with digital banking. However, they would sort it out. After a few weeks, I hadn't received anything. I sent an email to cancel the credit card and said I didn't need it, and not to ask me to pay anything later.

However, in April 2026, I wanted to apply for a loan, and once they checked my score, they found the card was still under my name. I called last Thursday, and they said they would raise a request and call me back. Since Thursday and today, Monday, no one has contacted me. I contacted them 4 times, and on the last call, I requested to escalate to a supervisor. They put my call on hold for 13 minutes, then I gave up.

Anyway, if you want to consider any bank to open in UAE, don't even look at FAB.

I am writing to formally raise a serious concern regarding my account.
A few months ago, I cleared the full outstanding balance on my card. Since then, I have not used the card at all. However, I am continuously being charged penalties and fees every month without any valid reason.
This is completely unacceptable and highly unprofessional. No reputable bank imposes repeated charges on an inactive account with no outstanding usage. These ongoing charges appear unjustified and require immediate attention.
I request the following actions without delay:
•A full investigation into these unauthorized charges.
•An immediate reversal of all penalty fees applied after the account was cleared.
•A written explanation detailing why these charges were applied despite no usage.

If this issue is not resolved promptly, I will have no choice but to escalate the matter to higher authorities and relevant regulatory bodies.

Kindly treat this matter as urgent and confirm once the corrections have been made.

Very difficult to close your account. They'll ask you to do it online and put your bank to zero. Afterwards they won't close it and keep charging you until you pay the charges. Avoid at all costs.

Very poor service and worst ever.
I have been trying to call them for more than 2 months and couldn’t because they use AI machines to answer the clients calls which doesn’t help at all!
I receive promotional calls for loans and credit cards but no calls for customers support
Here you understand that they don’t even care about the clients
As i am facing monthly deductions from my account for no reasons
And i am not able to close this bad account

Very bad customer service. Their calling line is absolute garbage. It keeps talking and talking without pointing to any actual solution, and doesn't even have options for connecting to a customer agent. Seems like FAB kept it just to burn the customer's mobile balance so that they feel hesitant to call customer care next time.

And the agent who helped you open the account? They will not even answer your message once your account/card opening done.

Horrible customer service. They cause me so much stress. I feel like everything inside their company is broken

Worst service ever saw in UAE banking why every month deduction of more then 200aed from 2 months continuesly and no reply on asking

The most frustrating call center virtual assistant!! I tried the service to give it a chance , but I wasn’t getting anywhere , asked for the customer service representative 3 times and got diverted to different direction ! Called 4 times and lost my temper !! I don’t know what I got myself into !! This is a huge deal breaker for me if I can’t contact the bank normally

I've been a private banking client since 2023. Now, in 2026, I can't make a transfer to Russia using AED. The bank's compliance department is rejecting the payment. My credit and current accounts will be closed, and I'll withdraw the cash from the cashier. If you don't need clients, don't open accounts!!!

Worse customer service in the world. Nothing works. Even a simple statement they can seem to provide easily. A supplementary credit card never was issued even after 1 year of trial. Staff are always unreachable. Their phone customer service is automized and simply does not work most of the time. Your requests close without any response. I have plenty of stories to tell but I am simply out of breath. I just want to leave them now but I have been waiting for 3 weeks now for a clearance letter and still fighting…

I have been holding the FAB Gems Education Credit Card for more than 10 years. At the time the card was offered to me, it was clearly communicated that it would be free for life, with no annual or membership fees.
I was therefore surprised to see in my latest statement that a membership fee has been charged, along with a subsequent over-limit fee that appears to have been triggered due to the membership fee being applied to the card.
I have continued using this credit card based on the understanding that it carries no annual fee, and I have not received any prior communication SMS/Email regarding the introduction of such charges.
I called &requested FAB customer care to review and reverse both the membership fee and the over-limit fee at the earliest and issue a revised statement so that I can proceed with settling the outstanding dues.
But no communication or resolution since last 5days.

Extremely poor customer care and unprofessional charges have been applied to customer without any prior information or communication.
Extremely upset with FAB and Its customer care team.

Dear Sir/Madam,
I visited your branch to request a liability letter, and I was informed that it will take 14 working days to issue. I would like to express my concern because this document is required urgently, and the days are being counted against my submission deadline.
Additionally, the staff were unable to provide clear information and responded in an unprofessional manner, which made the situation more difficult.

The worst experience i had ever in my life , very very bad , asking about many many documents to open an account, and after 4 months the asked about the same document again.
Very poor team when its come to their knowledge and handling the customers

terrible scam company , charge customer with no reason and the branch agent said they don't know why.