First Abu Dhabi Bank PJSC Reviews 

Inacceptable service - bank takes charges even though the mobile was down!!!!!! Never seen this not helping at all - AVOID THIS BANK AT ALL TIME

Horrible bank ever,,they are charging a fees of 200 per month when you dont maintain of 3000 aed in your bank per month..

This is the worst bank I have ever dealt with. Very poor service and a disappointing experience. I would not recommend it.

The worst bank customer service are so bad and the security is low money stolen from my account and no one solve my issue even I don’t give any otp

Very poor experience. I cancelled my credit card in person at the Mirdif branch in June 2024, paid the full balance, and received official email and SMS confirmation on July 2, 2024.
Months later, I discovered charges and late payment penalties. Despite providing the cancellation confirmation and request number, customer service claimed the request “does not exist.” I was promised escalation, a callback, and a complaint confirmation — none of which happened.
After sending numerous emails and making multiple calls, there has been no proper resolution. This level of mismanagement and lack of accountability is unacceptable for a UAE bank.

Using this banks services is my biggest regret. Never agree to any loan sold by their agents. They are scammers. They withhold the important information intentionally to sell the loan to you, in the future you are stuck with something that you will probably pay back double and hurts you financially. Worst bank

I am writing because FAB agent Sandeep Sharma called last January middle to offer FAB promo of short time offer of getting 5000 from bank after 30 day upon activation.

I was even convinced to open FAB account and transfer my Salary to FAB because he said I will get 7000aed after 3 months of salary.

he even ask me to refer someone and ill get 350aed.

even if hesitant, i just trust because the phone number he was using is First Abu Dhabi bank .

I ask my friend to be refered to get the same from my agent Sandeep Sharma and upon coincidence, they have already chat together last year. This scammer agent telling my friend of FAB offer of 1000 when he opens card. my friend did not get the offer.

he alreardy complained him to customer service before but what the hell he is still around misselling just to trick people so that he can meet his quota.

Now i called customer care to confirm the offer but said no offer like that and i got back to him then his tone changed. maybe because he already met his quota and dont care with me anymore. i am not getting the promised offer.

now he is making many excuses.

so this is clearly misselling products of FAB and this man should be out of this reputable BANK. he destroys the bank reputation. FAB should do something about this.

i will not stop until he got out of the bank.

also found review on him here offering the same to others.

I take an account in fab..and i get atm card..but i open my fab mobile application it dont working...scan my emirate id but it shows my emirate id not update and not in bank records..wat a frustrating to me for this..but now i call customer care but dont solved till now

I was incorrectly charged AED 52 by FAB for allegedly not maintaining the minimum balance of AED 5,000, even though I clearly maintained it. This kind of system error is frustrating and unacceptable from a major bank. Customers should not be penalized for mistakes that are not theirs. I have raised a complaint and expect a full reversal and proper explanation. Very disappointing experience. kindly guide me how to close ur account .. or else refund my amount .. 2602065881435. this is my request number and still under review no one has contacted.

CUSTOMER DOESN'T WORK, THEY DIDN'T CLOSE MY ACCOUNT

I wish I could rate in Negative. I asked for a top up loan and no one ever got back to me. I did a buyout and moved to another bank. They called me 5 times to the branch as they have no clue of their own requirements yet no apology on the top delayed by 3 weeks and had audacity to charge me interest. No response to complaints. Branch Manager didn’t even bother to respond to my email.

Opened an account from app. Got my card immediately. Lets see how it goes.. Will not update this rating unless something happens.

I have a very bad experience with FAB.
I have loan and mortgage with them, and I am eligible for elite customer services, however I don't have an account manager, nobody to follow up with, nobody to call. I asked for loan top up, they promised to get back to me and never did. I had to visit the branch many times, complain to the manager and still nothing changes. I don't recommend this bank to anyone, and will be transferring my mortgage and loan.

Very bad and useless staff with no humanity that what customer is suffering .
Non of the agents and their manager is helpful and they don’t care at
all .
From September 2025 till ow I m suffering .

Worst and worst service with unprofessional and rude as well bad staff attitude

Very bad call center service , you need to waste 40 minutes to get the agent. After you talk the agent , they don't explain well or solve you inquiries. The bank just doesn't refund the money that is just missed from your account

Worst Experience with FAB Bank – Hidden Charges & Poor Ethics

I am extremely disappointed with FAB Bank. They charge unnecessary and hidden fees without informing or seeking permission from customers. Additional services and charges are activated automatically, and customers are later forced to pay without clear consent.

When contacting customer service, the staff refuse to waive unfair charges, provide misleading explanations, and in many cases give false or contradictory information. Their communication lacks transparency, honesty, and professionalism.

This behavior reflects poor customer ethics, lack of accountability, and dishonest banking practices. I strongly do not recommend FAB Bank to anyone who values transparency, fairness, and respectful customer service.

i have been calling call center for replacing cards ,not able to get proper answer.I visited branch also.BOT is not able to resolve the issue.Fed up on the facility.If try raising complaint through internet ,its not working

Scammers!! take all your money out!! You'll regret it if you dont

I have been getting charged unnecessarily and I have no idea where my amounts are getting deducted. While I try to connect a customer service agent, very poor customer service. AI bot keeps repeating what it's saying again and again. My issue is unresolved and everytime I can see my account balance is going negative even after I have a balance in it. They simply charge some amount and it then moves to negative balance. This is the worst banking experience I can ever have. I would say that I won't ever recommend anyone to choose this bank.

The haramiya bank ever dont trust this bank