Barbour Reviews 

I have no idea where these bad reviews are originating from but I have never had a bad experience with Barbour. Every item my son and I have bought from barbour has been absolutely excellent quality, service and price. And we have bought quite a few things in the past years. I cannot fault this company on any aspect of their business. And yes, I'm a real customer, from Shetland, drive a truck and love Barbour. Simple. Maybe some folk are just too hard to please!

Got a pair of

I am extremely disappointed with my experience with Barbour.

I purchased several jackets at the same time, and one of them remained unused in my wardrobe for a while. When I finally tried to wear it, I discovered that the material had become deformed and unusable—despite the jacket never being worn.

I took it to two different professional dry cleaners. Both confirmed that the issue was with the fabric itself, not dirt or improper care. Even after cleaning, the jacket continued to attract dust excessively, making it impossible to wear. They both agreed there was nothing that could be done.

I contacted Barbour customer service multiple times, hoping for support. After a very long delay, I was simply told that the jacket is discontinued and no longer under warranty.

This response is unacceptable. A premium product should not deteriorate like this without even being used. This clearly points to a material defect, not normal wear and tear.

I expected far better quality and customer support from a brand like Barbour. Unfortunately, this experience has completely changed my perception, and I would not recommend their products based on this.

Ordered jacket for delivery but it did not arrive as expected. Contacted Barbour they were not interested in helping.
Some days later an elderly neighbour contacted me and said she had a parcel for me with my name on it but with her address.
It transpired that it had been ‘delivered’ by leaving it outdoors on her patio.
She rarely goes out and didn’t know it was there till a friend took it in for her after it had been outside for days.
Got the parcel and Barbour had wrongly addressed it.
Contacted Barbour again and their curt reply was ‘DPD delivered it.’
Zero customer care from Barbour

My wellington boots didn't even last a year, hardly worn too and they developed a split in the left one so when the grass is wet my foot is always wet so not fit for purpose as I can only wear them on a dry day which is pointless isn't it. Because I couldn't find the receipt they wouldn't do anything for me even though they look like new. I thought buying Barbour I was buying quality and something that would last, should have read the reviews first!

Sizes stop at 2XL, what is it with these people and their superiority complex only offering petite people sizes. I don’t want to spend more money on an already expensive coat for it to fit me. Honestly feel quite discriminated against, any major online brand at least goes up to 3XL. Lovely products but honestly quite disappointing.

I sent a 35 year old Burley coat back to Barbour to be cleaned and rewaxed.
Unfortunately DPD lost it when it was being returned to me.
DPD were appalling and didn’t seem to care, they just eventually referred me back to Barbour.
Barbour were excellent. Once it was established that DPD had lost it, I was told to choose a new wax coat from the website, my fee for cleaning and rewaxing was refunded, and, if the original ever turns up they’ll return it to me also.
There’s no way of replacing an irreplaceable iconic coat, but Barbour have done all they could be expected to do.
Very special thanks to Alisha who was extremely helpful.

Got in touch after a compartment of my Barbour hanging washbag started unravelling at the seam, they offered a replacement straight away after providing some simple details. Victoria in the customer service department made the experience efficient and a replacement has already been sent. Thanks you for providing excellent service!

Visited your Livingston store after hearing good things, I can only say I was disappointed. Stood and looked at your to till staff that would rather laugh and joke than help customers. I was ignored by every young member of staff only was helped eventually after I asked a lady who was putting stock out if she could help. But the whole experience left a bitter taste in my mouth.

I have Barbour glasses bought from Specsavers not cheap may I add I have had them back as the my broke at the arm of the glasses when I took it in the manager said they have had a few of them bk didn’t offer me a different pair just repaired them now today I was out and same thing happened again same place they will b bk again tmoz and will get a different pair these ones are rubbish don’t buy Barbour glasses!!! Get Vivian Westwood they do last

I bought a leather men's satchel. One of the buckles on the satchel was faulty. I phoned and was first asked to pay for a new buckle. After complaining, a free buckle was offered. Since then I've had three more faulty buckles which I've had to pay for and still the problem persists. Very disappointing quality - I've used Barbour products for many years but I'm disenchanted now, both through the faulty products and poor customer care. I can't recommended them anymore which is a shame - they used to be such a good company with quality products.

I recently used Barbour’s re-waxing service for my Waxed Kelsall jacket (Order COM-UK-00187396) and was very disappointed with the outcome. After paying almost £50, I expected a professional finish, but the jacket was returned with the fur inside the hood completely discoloured and brown, suggesting wax was applied without properly protecting sensitive areas.

The result has impacted both the look and condition of the jacket, which is frustrating given the premium price and Barbour’s strong brand reputation. I trusted the service to restore my jacket, not damage part of it. I hope Barbour reviews its quality control and resolves issues like this more carefully in future.

Poor quality products with customer service to match.
I recently purchased a Barbour coat that leaked, sent it back and it still leaked, customer service stopped replying to me.
My latest purchase was again through 3rd part outlet ( Sam Turner and Sons) who have the same attitude as Barbour.
I bought a pair of wellies at £81, 5 months ago, and despite very-very little use. the sole has split from the top of the well rendering them not fit for purpose, despite receiving acknowledgement, they have not replied to me
Thats approx £300 spent on Barbour goods and Barbour don't give a **** about the over priced poor quality goods they are now turning out.
My advice is don't buy from this company.

Bought barbour nimbus wellies feb 25, 12 months later after only occassional use in the garden they have split on the top where they flex. I've never had wellies crack after only 1 year! Shocking quality from what I thought was a premium brand

Bought an expensive ladies Barbour coat the elasticated on the belt has split. Emailed Barbour customer service to see if they would replace as a gesture of goodwill they tell me that they do not do this belt only a generic belt wanting to charge me £15 for it. Feel that a company as large as Barbour could replace the belt free of charge.

I bought a pair of chelsea wellington boots and split after three months of wearing them. The company did replace them, but they needed replacing another 3 times after that because exactly the same manufacturing fault kept happening. The most recent fourth pair they have sent me have again split after 2 months and despite there being a manufacturing fault , the company won't replace them again.

I cannot fault the customer service I have received, I sent an email on Monday in relation to pair of Barbour Ankle Wellies for work which were bought for me as a Christmas Gift in 24 , I wore them couple times but put them away after receiving grazes to my ankles , pulled them out last oct or November to try them again as weather not great, again wore couple times until I went away all over Christmas and new year , started wearing them once back and the heel and sole had come away this company straight away resolved the problem with no question after seeing the evidence on photos which in turn would also show nearly new looking and I am due a replacement well done Joe for exceptional customer service.

Love the consistent quality, they always have high standards regardless of which year you bought from them!

I used the wash and re-wax service recently. Took longer than I expected. A few weeks. But really pleased with the quality of the service and price was great!

Bought these barbour green wellington boots from mole valley 14 months ago but only worn them max ten times..still look brand new..!
They've split on the seem between sole & upper & leaking ..
I expected more from this brand with the £80+ price tag !!
The cheap Dunlop ones I had before & used loads lasted at least three years !
I wouldn't buy this brand again !
Update.. Barbour have agreed to exchange boots for another same type pair .. even though warranty was 12 months & these were 14 months. Thankyou barbour.