The application was easy, everything after is a bit outdated and slow. You cant activate without the pin. The pin takes days and you still cant do a balance transfer just get an error code. Other c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast, easy application. Everything clear and concise. Excellent credit limit. I would have given five stars, however I did encounter a problem setting up the app. However, when I contacted customer se... See more
Company replied
The application process was really excellent but I still haven’t received my Credit card after a two week wait! Why does it take so long?
Company replied
Company details
Written by the company
Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.
Contact info
United Kingdom
- www.barclaycard.co.uk
3.4
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Consistent quality service.
May 18, 2026
Reply from Barclaycard
Hey Paul, this is amazing to hear! Thank you for sharing your 5-star review here on Trust Pilot. It's lovely to hear that you received excellent service. We always want to make sure any interaction is as seamless as possible. Thanks again, enjoy the rest of your day. ⭐ - Kieron
After being a loyal customer for many…
After being a loyal customer for many years i have closed my account and will never be back find someone else to rob customer service atrocious if I could reduce rating to zero star I would.
August 18, 2026
Unprompted review
Reply from Barclaycard
Hi Peter, thank you for taking the time to leave us a review here on Trust Pilot. I'm really sorry to hear you had a poor experience with the app resulting in a 1 star review and the closure of your account. That's not great to hear.
We always want to make sure you're fully supported with your banking needs and that expectations are met. With that being said, I've left our contact page here where we can discuss this further through a secure channel 👉 www.barclaycard.co.uk/personal/contact-us
Thank you again for your feedback, have a lovely day ahead!
Kieron
Reply from Barclaycard
Reply from Barclaycard
2 minutes ago
"Hi there 👋 I'm sorry you didn't receive the support you needed on the back of contacting us. I appreciate you've been in contact with us already but, if you would like to discuss this further please don't let this experience put you off.
I appreciate you might already be aware of this but, I've included the link here which shows the options of getting in touch with us if needed 👉 barclaycard co uk/personal/contact-us. -Tom"
HaHaHa like I want more of the same
August 18, 2026
Unprompted review
Reply from Barclaycard
Hi there, thank you for taking the time to leave us a review on Trust Pilot, I'm sorry to hear that we did not fully meet your expectations this time. If you require any support you can find out how to get in touch here: www.barclaycard.co.uk/personal/contact-us
- Kieron
Reply from Barclaycard
Hey Christine, this is amazing to hear! Thank you for sharing your 5-star review here on Trust Pilot. It's lovely to hear that you received excellent service. We always want to make sure any interaction is as seamless as possible. Thanks again, enjoy the rest of your day. ⭐
Give me a debit card that works!
August 17, 2026
Barclaycard works well for me!
August 18, 2026
Reply from Barclaycard
Hey Alistair, this is amazing to hear! Thank you for sharing your 5-star review here on Trust Pilot. It's lovely to hear that you received excellent service. We always want to make sure any interaction is as seamless as possible. Thanks again, enjoy the rest of your day. ⭐
I have had a Barclaycard for over 40…
I have had a Barclaycard for over 40 years now. In all that time I have never had any issues and its worked well. It is one of the rare financial companies that seemed to have understood its customers.
There is only one thing that has cropped up lately and that is that the official Barclaycard web site is closing and either you will have to pay your bill through their ‘App’ or you will have to reregister with Barclays itself to pay online. I don’t want your app and because of this I am thinking its time to move on.
I know many older people feel the same. Such a shame. So five stars I have given are for the past 40 years.
August 18, 2026
Unprompted review
Reply from Barclaycard
Hi there 👋 I hope you've had a lovely week so far. Thank you for taking the time to leave us a 5-star review here on Trustpilot. It's great to hear that you've been enjoying our products and services for the last 40 years.
I'm sorry to hear that you're unhappy with some of our recent changes and if you'd like to discuss this further you can find secure ways of getting in touch with us here: https://www.barclaycard.co.uk/personal/contact-us
We really appreciate you taking the time to share your experience here, thank you again and have a lovely week ahead! - Callum
If I could give it a 0* then I would.
If I could give it a 0* then I would.
Applied for a balance transfer card, was advised I need to provide documents as I am self-employed. Absolutely fine. Sent those through several times, kept getting rejected saying these are incorrect. I then uploaded a note to their portal asking that they contact me and specifically tell me what they want, as I am sending the correct documents (I work in the industry so I knew exactly the documents needed). Whoever saw this couldn't be bothered and then rejected it yet again. Eventually got through to someone who confirmed that I sent through what was needed, only to be then told that the original £12k limit offered had been reduced to £200.
Have called in several times, nobody on their team knows how to handle this. Going to close it down.
Truly terrible experience.
August 18, 2026
Unprompted review
Reply from Barclaycard
Hi Ali 👋
Thanks for taking the time to leave us some feedback here on Trustpilot it’s really appreciated. I’m really sorry to hear about your recent experience verifying your income and can completely understand your frustration. If you’d like to discuss this further you can find secure ways of getting in touch with us over on our website - https://www.barclaycard.co.uk/personal/contact-us
Thanks again for sharing this with us - Callum
Easy to follow questions with simple…
Easy to follow questions with simple scoring system
August 17, 2026
Reply from Barclaycard
Hi there, Alison 👋 Thank you for taking the time to leave us a review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
Very quick response although still…
Very quick response although still waiting for my pin number
August 17, 2026
Reply from Barclaycard
Hi Caroline 👋 We’re thrilled to hear your lovely feedback for our team and that we were able to resolve your query efficiently. We’re so pleased we could provide a 5-star experience for you! I've left a link below with the ways to get in touch, for further support with the PIN if needed, https://www.barclaycard.co.uk/personal/contact-us
Thank you again for taking the time to leave this review, we really appreciate it. Have a great day and take care. -Kate
Reply from Barclaycard
Hi there, Trevor 👋 Thanks for taking the time to leave us a 5-star review here on Trustpilot. I'm so glad you're happy with our service. We really appreciate you taking the time to share your experience here, thank you again and take care! 🙂 -Tom
Love Barclaycard
Always trustworthy and ready to help in the event of disaster, which is usually the only time I would contact Barclaycard directly. All other transactions can be done in the app.
August 17, 2026
Reply from Barclaycard
Hi there, Scarlet 👋 Thanks for taking the time to leave us a 5-star review here on Trustpilot. I'm so glad you're happy with our service. We really appreciate you taking the time to share your experience here, thank you again and take care! 🙂 -Tom
Telephone support was poor
August 14, 2026
Reply from Barclaycard
Hi there, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Very happy with the service and would…
Very happy with the service and would highly recommend.
August 17, 2026
Reply from Barclaycard
Hi there, Amy 👋 Thanks for taking the time to leave us a 5-star review here on Trustpilot. I'm so glad you're happy with our service. We really appreciate you taking the time to share your experience here, thank you again and take care! 🙂 -Tom
Great card - experience could be better
The card its self is brillinat - the use case for my card was ballence transfer but it took well over 2/3 weeks before I was able to actually transfer balance but you inly get 60 days from day you apply - it should be moved to day you ask for transfer as I have basicaly been given 35 months not 36 as stated
August 15, 2026
Reply from Barclaycard
Hi there, Matthew, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Very pleased with the service today.
I had to call regarding some pending transactions that I needed to be stopped/reverted following a woeful interaction with a hire car company today - I never received the product and my repeated requests for a refund were being ignored, and on top of that a second payment was taken by the company without informing me, for literally no reason as no service was provided.
I contacted Barclaycard by phone, the first agent I spoke to took all my details before passing me over to the correct team. I was on hold for a couple of minutes, but it was all very quick and simple once I spoke to the advisor. I'm now feeling reassured that the fraudsters at Europcar won't be getting my money.
Would definitely recommend, a very simple and easy experience with Barclays today.
August 17, 2026
Unprompted review
Reply from Barclaycard
Hi there, Alex 👋 Thank you for taking the time to leave us a 5-star review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
Applying for Barclay card credit card
Very easy and professional service from start to finish
August 15, 2026
Reply from Barclaycard
Hi there, Andrew 👋 Thank you for taking the time to leave us a 5-star review, we really do appreciate it. It’s great to hear you were pleased with your experience, and I’m glad we could make things a little easier for you 🙂 Thanks again for sharing your feedback with us, take care! -Tom
Professional 2026/08/17
August 17, 2026
Reply from Barclaycard
Hi there 👋 Thanks for taking the time to leave us a 5-star review here on Trustpilot. I'm so glad you're happy with our service. We really appreciate you taking the time to share your experience here, thank you again and take care! 🙂 -Tom
Reply from Barclaycard
Hi there, Jean 👋 Thanks for taking the time to leave us a 5-star review here on Trustpilot. I'm so glad you're happy with our service. We really appreciate you taking the time to share your experience here, thank you again and take care! 🙂 -Tom
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