Barnett Richards Reviews 

145
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I've recently moved into a flat managed by Barnett Richards. From the beginning of the letting process, the team has been professional, responsive, and supportive. The communication has been clear... See more

Rated 5 out of 5 stars

Cannot rate Stafford from barnett richards highly enough. Such great landlord and tenant services! Always a pleasure to deal with and very prompt with enquiries and responses. For those landlords look... See more

Rated 5 out of 5 stars

We have been renting with Barnett Richards for almost 2 years and we can confidently say they have been outstanding. Stafford,Adriana and the team were always quick to resolve any issues, and their... See more

Rated 5 out of 5 stars

I've been living in London for almost 10 years, I've moved many times and dealt with many different letting agencies, but none has ever positively impressed me as much as Barnett Richards. Stafford an... See more

Company details

  1. Property Management Company
  2. Real Estate Appraiser
  3. Real Estate Rental Agency

Written by the company

Welcome to Barnett Richards Barnett Richards have been established since 1995 as a professional, honest and trustworthy letting and estate agents. Our staff have been trained to a high standard, qualifying them to be professionals in the letting industry. We specialse in the following areas: The London Boroughs of Redbridge, Newham, Epping, Waltham Forest, Havering, Barking and Dagenham. ​We are now an online agency only company with our head office in Thornwood, Epping and have representatives covering the whole of East London and Essex.


Contact info

4.9

Excellent

TrustScore 5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(145)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Barnett Richards: A Standout in Exceptional Rental Service

We have been renting with Barnett Richards for almost 2 years and we can confidently say they have been outstanding. Stafford,Adriana and the team were always quick to resolve any issues, and their friendly, considerate approach made us feel truly valued as tenants. If you Want to Rent, Close Your Eyes and Trust Barnett Richards – They’ve Got You Covered! We’re genuinely sad to be moving on, as it’s hard to imagine finding such excellent service elsewhere. Highly recommend them!

Thanks
Jyoti & Tushar

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

Best service given by the best team.

Barnet Richards team are always ready to answer your call and offer advice/ help according to an individual specific needs. They are reliable, honest and very professional. They are definitely 5 star and beyond and would recommend them to anyone looking for services that they offer. Especially Stafford is definitely a star.

Many thanks,

Alice, Allan and family.

September 8, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing letting agency

We rented through this letting agency for almost 7 years.
Barnett Richards team were helpful, responding quickly and efficiently to problems that arise.
Could not recommend enough.
Special thanks to Stafford for his attitude and professionalism

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Barnett Richards

Barnett Richards have been managing my rental property for a few years now. The team are always very professional and helpful. I cannot praise Stafford enough for always going above and beyond where nothing is too much for him. I would highly recommend Barnett Richards and would not use anyone else

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Best letting agency in London

I've been living in London for almost 10 years, I've moved many times and dealt with many different letting agencies, but none has ever positively impressed me as much as Barnett Richards. Stafford and his team have taken care of me, they have always been responsive and ready to help... even on weekends! They have always demonstrated great professionalism as well as kindness and empathy. I would recommend Barnett Richards to anyone, without hesitation.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Agency

Finding a place to live is important and sometimes very stressful. Barnard Richards are one of those companies that offer genuine support and knowledge and help alleviate some of that stress and worry. Attention to detail and understanding of personal circumstances is outstanding. A great company.

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent for tenants (and landlords too I imagine)

I rented through Barnett Richards for almost 3.5 years. They were efficient, responsive, communicative and helpful.

Stafford in particular was very helpful and provided excellent service when I had an issue caused by the upstairs neighbour. It was clear he was concerned about both the property (and was excellent at liaising with the landlady, and the council regarding the upstairs neighbour), and my personal safety.

I found Adriana to be highly efficient and would ensure anything raised with her was dealt with promptly.

In a world sadly full of letting agent sharks the team at BR are shining example of excellence on behalf of tenants. Thank you.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service

We have been tenants with Barnett Richards for just under 5 years and couldn’t recommend them enough. Stafford and the team always sorted any issues promptly, as well as being kind and friendly every step of the way. They really care about the well-being of their tenants and provide exceptional service and make the process so smooth sailing. They are courteous, attentive and made renting a pleasure. Could not recommend enough. Sad to be no longer renting with them as I don’t think you’d find as good a service anywhere else.

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

Very Professional and friendly

Stafford is very helpful and professional. I had a smooth moving in and any issues reported in the flat were resolved promptly.
Really great service and excellent communication throughout by Stafford!

Definitely, I would highly recommend Barnett Richards to anyone looking for a Property Agent.

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Team

Amazing Team!
I have been working with this Letting Agent for a few years now and I cannot sing their praises more. The Team (working with Stafford & Adriana) are very professional yet welcoming, and go above and beyond to help. They are very clear on communication but still come across as friendly and sincere, as they care about you as a person as well as a tenant.
I wanted to recognise them for all the amazing and hard work they do and highlight what a credit they are to the service. I cannot recommend this service more, especially due to Stafford and Adriana.

September 7, 2023
Unprompted review
Rated 5 out of 5 stars

Nothing but praise for Stafford & Adriana

I have nothing but praise for both Stafford and Adriana. During our first meeting at viewing the property they came across very sincere. From securing the flat to the move a few weeks later they were very patient and supportive towards myself due to unforeseen circumstances. Adriana was always willing to assist during the moving in process. Once I moved in, Stafford was my main contact, he is always at hand and extremely helpful whilst dealing efficiently with any issues however minor they may seem.
They are both assets to Barnett Richards and deserve to be recognised for their tremendous hard work, dedication and politeness towards clients. I would hand on heart recommend this company thanks to this dynamic duo.!!

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Dedication

I cannot express how pleased I am with my experience with Barnett Richards agency. From start to finish, they have been exceptionally helpful and made the entire renting process an absolute breeze. Stafford and Adriana, in particular, went above and beyond to ensure that our transition into our new home was as seamless as possible.

Firstly, I must commend Stafford for his incredible patience and dedication. I was running late for a viewing, and despite this, he waited for nearly 1-2 hours for me to arrive. This level of commitment and understanding is truly commendable and left a lasting positive impression on me.

Furthermore, once we had moved in, Stafford and Adriana worked together to swiftly and efficiently address an issue we had with the electricity. Their joint efforts demonstrated their expertise and commitment to providing top-notch service to tenants.

Adriana was equally instrumental in ensuring a smooth move-in process. She guided us through the final procedures with grace and professionalism, making what can often be a stressful time feel remarkably easy.

Overall, I couldn't be happier with Barnett Richards agency and their exceptional team. Stafford and Adriana's dedication, professionalism, and willingness to go the extra mile for their clients set them apart in the world of property management. They turned what could have been a stressful experience into a pleasant one, and for that, I am truly grateful. I wholeheartedly recommend Barnett Richards agency to anyone in search of a trustworthy and supportive rental agency.

September 3, 2023
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Barnett Richards as my letting agent for my recent house move. Their professionalism, knowledge of the market, and attentive communication made the entire process smooth and stress-free. I highly recommend their services to anyone in need of a reliable letting agent.

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

Stafford and team was absolutely brilliant

Extremely proactive team and very pleasant to deal with.
I was their tenant for around nine years.
Whenever I had any issue with the property, it was resolved asap, even in the late evening or on weekends.
The best agency in this real estate business.
It has been great being able to rely on them!
Thank you!

August 4, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional managing team!

Stafford and the team at Barnet Richards are more then you can ever ask for from your managing agency. So efficient, always on top of everything, ever so polite! We really appreciate all the hard work you’ve put in in replacing our central heating system and installing radiator with absolute minimal invasion in our day to day life. We couldn’t be more grateful!

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience

My experience with Barnett Richards as a tenant and landlord was excellent. We lived with them for 2 years every time we had something broken down Stafford had more worries than us how fast things could be fixed. He is a real hero in this industry. I have also now let them manage a property. They have guided and supported me all the way through. I strongly recommend Barnett Richards. All the best, you are a superstar !

July 26, 2023
Unprompted review
Rated 5 out of 5 stars

Professionalism and Friendliness

For all honesty, Professionalism and friendliness are what I have to say about Barnett Richards.

My flat had a water leak issue with upstairs. Stafford was helping me the whole time. His support is the key for me to go through this stressful incident. He always has my interests in mind and replies with quick responses. His vast knowledge about properties and laws impresses me.

So professionalism and friendliness are in their possession. Big thanks to Stafford and Barnett Richards for their big heart.

May 17, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look