I've been wearing Gas permeable rigid lenses for 61yrs & always sorted new ones in London. The clinic closed & so I tried Barracloughs as quite a few friends recommended. They were absolutely brillia... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ritz was absolutely lovely – she really looked after me and explained everything so clearly. The lady who helped me choose my glasses was also wonderful; she made me feel completely comfortable throug... See more
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Great experience in the Seaford branch. You just knew that you were with professionals who knew their business. I saw Mrs Baxter who was wonderful then I was passed to the delightful Sam who made giv... See more
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My wife and I have been having our eyes tested regularly by Stephen Fowles over many years and he always provides an excellent professional service. It is also good to have such long continuity as Ste... See more
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Company details
About Barracloughs the Opticians
Written by the company
We are an independent group who have been caring for eyes for over 68 years. Established in 1957 by Frank Barraclough in St. Leonards and later joined by Peter Stiles, we gained a reputation founded on expertise combined with a kind and helpful manner.
Investing in the latest technology and equipment such as OCT imaging and Optomap® retinal scanning and keeping the practices modern and up to date has all helped in passing the 65 year milestone.
However, a significant contribution has been made by the people working in the company and a large proportion of our staff have been with us for many years enabling them to build excellent relationships with our clients. We're proud of the solid reputation we have built up over the years and will continue to deliver the very best possible service when it comes to eye care and customer care.
Book Now Our website OCT Imaging
The Barracloughs Promise
Written by the company
- You'll see, we care
- As a trusted independent optician, we've been caring for eyes for over six decades. Our commitment to excellence and customer satisfaction has been a cornerstone of our business since our founding in 1957.
Contact info
Head Office: 41 Western Road, TN40 1DT, Bexhill-on-Sea, United Kingdom
- enquiries@barracloughs.net
- www.barracloughs.net
Trusted in East Sussex for over 68 years
4.9
Excellent
710 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Straight forward check up
January 8, 2026
Reply from Barracloughs the Opticians
Thank you! That's perfect - your visit should be hassle-free 🙂 We appreciate you taking the time to share your feedback and look forward to seeing you next time!
The service provided was outstanding.
The service provided was outstanding.
January 19, 2026
Unprompted review
Reply from Barracloughs the Opticians
This is wonderful to read Siua! Thanks so much for sharing - your custom really is valued and we appreciate you choosing Barracloughs as your opticians. As a family-run business we count on great customers like you and if we're offering outstanding service, that makes us smile!
Thanks again and we look forward to seeing you again soon 🙂
Optician was friendly and understanding…
Optician was friendly and understanding with my child at her appointment
January 7, 2026
Reply from Barracloughs the Opticians
We're so pleased that you had a great experience bringing your child to Barracloughs, Clare. It can be quite daunting for some younger patients, so to read your review really puts a smile on our face!
We appreciate you taking the time to share your feedback - thanks for choosing Barracloughs and we look forward to your next visit.
Truly professional and excellent service from the receptionist through to the optician
The service I received on my eye test was extensive and professional which left me completely confident in the condition of my eyesight.I would certainly recommend Barracloughs Opticians to anyone with absolute confidence.
January 15, 2026
Unprompted review
Reply from Barracloughs the Opticians
Wow, this is the kind of feedback we really love to read Mr Lowe, thank you! This honestly means the world to us - we really appreciate you choosing Barracloughs as your opticians in Bexhill and look forward to seeing you next time!
Thank you again.
Reply from Barracloughs the Opticians
Thanks so much for sharing your feedback! We really appreciate you taking the time to do this and we're very grateful for you choosing Barracloughs.
Take care and we look forward to seeing you next time!
Reply from Barracloughs the Opticians
Wonderful feedback to read Simon, thank you so much!
We really do appreciate you choosing Barracloughs as your opticians and look forward to seeing you again. Thanks also for taking the time to share your feedback!
Reply from Barracloughs the Opticians
Very good to hear Mrs Barth! Thanks so much for sharing your feedback and we are really happy to hear that you were pleased with your visit!
Thanks for choosing Barracloughs - it really does mean a lot to us - and we look forward to seeing you again 🙂
Reply from Barracloughs the Opticians
Very kind words, thank you for taking the time to leave your feedback. We really value you choosing Barracloughs as your opticians and look forward to your next visit!
Excellent and very professional…
Excellent and very professional service, as always.
December 15, 2025
Reply from Barracloughs the Opticians
Thank you Mr Loughnane. This is so nice to read, especially the "as always" bit! It's consistency which we aim for and we find it so reassuring to read feedback like yours. The team will be very happy to read this!
Thanks for choosing Barracloughs and we look forward to seeing you next time!
I've been wearing Gas permeable rigid…
I've been wearing Gas permeable rigid lenses for 61yrs & always sorted new ones in London. The clinic closed & so I tried Barracloughs as quite a few friends recommended. They were absolutely brilliant. I had to send back the trial lenses several times as I didn't have my London prescription so Trevor had to start from scratch. I can't believe how patient he was & the service from all in branch at Eastbourne has been really wonderful. I would highly recommend Barracloughs.
December 5, 2025
Unprompted review
Reply from Barracloughs the Opticians
We're so pleased you tried Barracloughs based on recommendations from friends - even better that we lived up to the hype! Thanks so much for trying Barracloughs and we're really happy that you were pleased with the service. Trevor is a very patient optometrist, and so very meticulous!
We'll make sure that the team sees your kind feedback Mrs N.
As for recommendations, thank you for yours - they're so valuable to family businesses such as ours. It's not an easy choice when looking for somewhere to care for your vision.
We look forward to seeing you next time!
All staff were very friendly and…
All staff were very friendly and couldn’t be more helpful
December 6, 2025
Unprompted review
Reply from Barracloughs the Opticians
Thank you Lindy! What lovely feedback 🙂 This is how we set out to welcome each and every customer, it's lovely that it was noted by you.
Thanks for choosing Barracloughs and for taking the time to share your feedback.
Reply from Barracloughs the Opticians
Thank you Margaret! This is always our aim so your feedback made us smile.
Thanks for choosing Barracloughs! We really appreciate your kind words.
Great customer service.From all…at Barracloughs Seaford
Great customer service.From all staff.Eye check was thorough and process was explained well. I had help choosing the right frames and lenses for my new prescription. All staff were so helpful. Great service Thank you
November 28, 2025
Unprompted review
Reply from Barracloughs the Opticians
Well this is lovely feedback to read, thank you so much! We'll make sure that the team in Seaford sees your kind words - so many boxes ticked with regards to your visit. This is what we strive for daily, so it is really very reassuring to read your review.
Thanks so much for sharing and thanks for choosing Barracloughs!
All members of staff are very…
All members of staff are very welcoming, helpful and patient, especially when I tried so many different frames and couldn’t decide! I Would highly recommend barracloughs battle.
November 25, 2025
Unprompted review
Reply from Barracloughs the Opticians
You're making us smile Mrs Ripley! Thanks so much, and it's never a chore to find the right specs... these things take time!
We really do value recommendations, thank you!
Take care and we look forward to seeing you very soon!
Reply from Barracloughs the Opticians
This is amazing, thank you! We really aim to consistently provide a quality, memorable service so your feedback is music to our ears!
Thank you for choosing Barracloughs and we look forward to seeing you again 🙂
Delighted with my new glasses
I am delighted with my new glasses for reading and computer work. I am most grateful for the excellent care I received from all the staff and Ms Panday. Their expertise and thoroughness, and kind concern were much appreciated.
October 14, 2025
Unprompted review
Reply from Barracloughs the Opticians
Thank you Lesley, we are so pleased to read your review! Thank you for taking the time to share your experience, it's especially rewarding to hear that you felt your visit was very thorough - this is something that is vitally important and we always want to give you the time you deserve.
Thanks again and we look forward to seeing you again!
Great experience in the Seaford branch
Great experience in the Seaford branch. You just knew that you were with professionals who knew their business. I saw Mrs Baxter who was wonderful then I was passed to the delightful Sam who made giving me the final bill slightly better all due to his fabulous personality. So yes if you are looking for a new optician and you live in Seaford look no further. I’m sure there are cheaper ones and more expensive ones but I am also sure you would get no better service anywhere. They are your eyes, your most precious eyes and they deserve the best!!
November 6, 2025
Unprompted review
Reply from Barracloughs the Opticians
Gill we absolutely ADORE this review! Thank you so much. You're making us blush! 🙂
We strive daily to offer a very memorable experience and the very best service possible, so it really is very rewarding to read your comments.
So true, we all need to cherish our vision. We love that and love having you as a loyal customer!
Trevor was very friendly and efficient
Trevor was very friendly and efficient. There was no waiting around and the environment is very inviting.
November 6, 2025
Unprompted review
Reply from Barracloughs the Opticians
Thank you for your lovely feedback! The comfortable surroundings really help, and we're pleased this was noted by you! We'll make sure that Trevor sees your kind words!
Thanks again and thank you for choosing Barracloughs.
Reply from Barracloughs the Opticians
Thank you Mrs Wood! These are all important elements to contribute to an overall happy visit! You've made us smile - and yes, our Bexhill practice does have a nice calm feel about it.
Thanks again! We'll share this with the team 🙂
Dave
Excellent service and know how by all
Excellent service and know how by all
November 4, 2025
Unprompted review
Reply from Barracloughs the Opticians
This is good to hear Keith, we love feedback like this and really do appreciate you taking the time to share!!
Thank you for choosing Barracloughs and we look forward to seeing you again 🙂
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