I've been wearing Gas permeable rigid lenses for 61yrs & always sorted new ones in London. The clinic closed & so I tried Barracloughs as quite a few friends recommended. They were absolutely brillia... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Ritz was absolutely lovely – she really looked after me and explained everything so clearly. The lady who helped me choose my glasses was also wonderful; she made me feel completely comfortable throug... See more
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Great experience in the Seaford branch. You just knew that you were with professionals who knew their business. I saw Mrs Baxter who was wonderful then I was passed to the delightful Sam who made giv... See more
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My wife and I have been having our eyes tested regularly by Stephen Fowles over many years and he always provides an excellent professional service. It is also good to have such long continuity as Ste... See more
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Company details
About Barracloughs the Opticians
Written by the company
We are an independent group who have been caring for eyes for over 68 years. Established in 1957 by Frank Barraclough in St. Leonards and later joined by Peter Stiles, we gained a reputation founded on expertise combined with a kind and helpful manner.
Investing in the latest technology and equipment such as OCT imaging and Optomap® retinal scanning and keeping the practices modern and up to date has all helped in passing the 65 year milestone.
However, a significant contribution has been made by the people working in the company and a large proportion of our staff have been with us for many years enabling them to build excellent relationships with our clients. We're proud of the solid reputation we have built up over the years and will continue to deliver the very best possible service when it comes to eye care and customer care.
Book Now Our website OCT Imaging
The Barracloughs Promise
Written by the company
- You'll see, we care
- As a trusted independent optician, we've been caring for eyes for over six decades. Our commitment to excellence and customer satisfaction has been a cornerstone of our business since our founding in 1957.
Contact info
Head Office: 41 Western Road, TN40 1DT, Bexhill-on-Sea, United Kingdom
- enquiries@barracloughs.net
- www.barracloughs.net
Trusted in East Sussex for over 68 years
4.9
Excellent
712 reviews
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Replied to 100% of negative reviews
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When I arrived for my appointment
When I arrived for my appointment, I was greeted with a very friendly hello from the receptionist and also from whom I assume was a trainee, everything was explained and I completed the forms with ease. I then sat and waited for Nuleen to call me in for my examination...right on time I must say. I immediately felt relaxed as she was so professional and was very thorough and explained the process. I am very grateful for the way everyone respected me during my visit. Thankyou.
September 13, 2025
Unprompted review
Reply from Barracloughs the Opticians
Your kind words have made us smile and we're sure the rest of the team will be equally as happy to read this too (and you're correct - you were also greeted by our fantastic trainee!).
Thank you for taking the time to share your experience - we really appreciate you choosing Barracloughs for your eye care, it's lovely to read how happy you were with the service received and we look forward to seeing you again!
I wasn't kept waiting
I wasn't kept waiting. The eye test was very good and was explained to me clearly. Choosing new frames was easy and I was given clear and constructive advise.
September 15, 2025
Reply from Barracloughs the Opticians
Mrs Fryer this is wonderful feedback to read! So many positives in one review, thank you for sharing and thank you for choosing Barracloughs as your opticians. We look forward to seeing you again very shortly!
Professional excellence
All the staff were extremely informative and helpful -Maharshi for the explanation regarding eye test and Sophia for her diligence and expertise regarding glasses.
September 9, 2025
Unprompted review
Reply from Barracloughs the Opticians
Thank you Mrs Bowman - this is such kind feedback and we're really pleased to read how happy you were with your visit. The team in Polegate will be very happy to see your lovely words!
Thank you for choosing Barracloughs and we look forward to seeing you again soon.
Excellent professional service
My wife and I have been having our eyes tested regularly by Stephen Fowles over many years and he always provides an excellent professional service. It is also good to have such long continuity as Stephen fully knows our vision history. All of the other staff always give us both a friendly, welcoming and efficient service. Well done.
September 5, 2025
Unprompted review
Reply from Barracloughs the Opticians
Thank you Mr Wilson! This really did put a smile on our face. Continuity of care does add an awful lot to your eyecare experience - and strengthens that rapport between yourselves and the team. Learning and knowing your visual history is paramount in offering the very best in personalised care.
Thank you for the loyalty of yourself and your family over the years and thanks also for taking the time to share your experience! We'll make sure the team sees your kind words.
Excellent Optician
Lovely friendly staff. Extremely professional optician- thorough examination and care advice. Great after care when fitting glasses.
September 5, 2025
Unprompted review
Reply from Barracloughs the Opticians
Thank you Mrs Latreche, this is so lovely to read. The team strive to offer the best customer care - and a friendly environment counts towards so much! We will make sure the team in Silverhill sees your kind words and we really appreciate you choosing Barracloughs.
We look forward to seeing you again in a couple of weeks!
Lucia was very informative and set my…
Lucia was very informative and set my mind at rest over possible health issues in my eyes. Thank you
August 28, 2025
Unprompted review
Reply from Barracloughs the Opticians
Thank you Kathryn - this is lovely feedback and we're really pleased your mind was set at ease following your visit.
Take care and we look forward to your next visit!
Good experience
All staff who i saw on my visit were friendly and efficient.
August 9, 2025
Unprompted review
Reply from Barracloughs the Opticians
This makes us smile Julie, thank you very much for sharing your feedback!
We look forward to seeing you again and we're sure you can be guaranteed that same friendly and efficient service.
Thanks so much! 🙂
Ms Panday was very welcoming
Ms Panday was very welcoming, courteous. Explained everything clearly step by step. Gave details of followup procedure for referral. Well done. Thanks.
August 8, 2025
Unprompted review
Reply from Barracloughs the Opticians
Wonderful feedback Steve - thank you! Nuleen is a fantastic optometrist, we're really pleased you were happy with the service.
Thanks for choosing Barracloughs!
Greeted reeted with a…
From the moment you are greeted with a smile by the receptionist the whole experience is very friendly and warm.
August 5, 2025
Unprompted review
Reply from Barracloughs the Opticians
Thank you Mr Moon! Manners cost nothing and a smile goes a long, long way so we're really happy that you felt welcomed 🙂
We really appreciate your custom and look forward to seeing you again in a couple of weeks!
Very helpful …
The young lady who took the eyesight appointment really cared for you. The lady who helped me pick some new lenses was very helpful. There was no rushing the process with both ladies. Thank you.
July 16, 2025
Unprompted review
Reply from Barracloughs the Opticians
Thanks so much Kenneth, this is what we aim for, so it's really very rewarding to read that you're pleased with the service!
We definitely don't want any customers to feel rushed so that's a bonus that you felt relaxed and unhurried throughout.
Thanks for choosing Barracloughs and for leaving such lovely feedback!
Exceptionally professional…
Nuleen was exceptionally professional and explained what she was testing for, and the results in detail. I felt that my eyes were in a very safe pair of hands!
July 15, 2025
Unprompted review
Reply from Barracloughs the Opticians
Thanks Ray! You were certainly in very safe hands with Nuleen! We're really happy to read that you were satisfied with the service received.
Thank you for choosing Barracloughs and we look forward to seeing you again!
Reply from Barracloughs the Opticians
Thank you Ann! That's very kind of you to say - thank you for taking the time to share your feedback and also for choosing Barracloughs as your opticians in Seaford!
Take care and we look forward to seeing you next time!
Great Opticians
I have used this firm to care for my eyes for over 30 years...they diagnosed my glaucoma early and referred me to the hospital for prompt treatment. I have also been impressed by the service and all the staff lovely. The new optician I saw a couple of days ago was efficient and informative it was a pleasure to have my eyes checked. I would only use this firm and would thoroughly recommend them.
July 11, 2025
Unprompted review
Reply from Barracloughs the Opticians
Ann you have really made us smile with your absolutely lovely feedback! And 30 years is SO loyal, thank you so much! We're always happy to help and it means the world to us that you are very grateful for the eye care you have received during all those years.
A personal service is what really counts, more today than ever before to be honest, and recommendations are so valuable to us as a family-run business, we really appreciate you doing this.
Thanks again and we look forward to seeing you again next time!
Individual and empathic care
I was so grateful to be treated as a valued individual - sadly rare these days.
I reported sudden blurred vision, and was very promptly referred to the NHS. The problem turned out not to be an emergency, but it could have been, and was taken very seriously, potentially saving precious time.
I just want to say thank you for the thorough, and empathetic treatment I’ve been given, (and all with a warm smile!).
July 11, 2025
Unprompted review
Reply from Barracloughs the Opticians
Mrs Hilton, this is so lovely to read - thank you so much for sharing your experience.
It's really reassuring to read feedback like this and we're very happy that all was well in the end with regards to your referral. Mr Fowles is an extremely meticulous optometrist, we have no doubts that you were in safe hands! You're most welcome for the service (and the smiles!) you received and we are very grateful to you for choosing Barracloughs as your opticians in St. Leonards.
Take care and we look forward to your next visit!
Very helpful in choosing my spectacles…
Very helpful in choosing my spectacles and explaining everything to me. Great aftercare from the team in Bexhill.
July 5, 2025
Unprompted review
Reply from Barracloughs the Opticians
What a great way to start the day, reading this lovely feedback! Thank you so much Marlo, this is fantastic.
Memorable aftercare is essential so we're pleased that this was a highlight for you!
We look forward to seeing you next time 😀
Reply from Barracloughs the Opticians
Thank you Mr Dearling, those are two things which we always aim for. Thank you for choosing Barracloughs and we look forward to your next visit!
Friendly and helpful staff
May 29, 2025
Reply from Barracloughs the Opticians
Very kind Mr Mouland, thank you! And we have friendly customers which makes it so much more worthwhile - we really appreciate you taking the time to share your experience!
Take care and we'll see you in a few days! 😀
first ever hearing test
first ever hearing test. confirmed what i thought but everything explained
June 3, 2025
Reply from Barracloughs the Opticians
Thank you David, we hope the hearing assessment went well - it's nice that you had confirmation and we thank you for choosing Barracloughs!
As usual the examination was detailed…
As usual the examination was detailed and good. The information was well explained.
June 4, 2025
Reply from Barracloughs the Opticians
Thank you Kristina, we always aim to keep our level of service consistent so we really appreciate you saying this!
Thanks so much for choosing Barracloughs and we look forward to seeing you again next time!
Best eye care in Bexhill on Sea
Nuleen gave me what was probably the most thorough eye examination I have ever had. She took the time to show me the results of the photos of my eyes.I found her demeanor to be friendly and felt comfortable during my examination which was carried out in a very professional manner, thanks also go to Joanne for helping me choose my new frames and lenses and carrying out the measurements, well done.
May 31, 2025
Unprompted review
Reply from Barracloughs the Opticians
We are so happy reading this feedback, thank you! Nuleen is so focused and so passionate about her work, we're really pleased you enjoyed your visit based on this and on Joanne's helpful manner and supreme dispensing skills 😊
We look forward to seeing you again!
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