I've been wearing Gas permeable rigid lenses for 61yrs & always sorted new ones in London. The clinic closed & so I tried Barracloughs as quite a few friends recommended. They were absolutely brillia... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Ritz was absolutely lovely – she really looked after me and explained everything so clearly. The lady who helped me choose my glasses was also wonderful; she made me feel completely comfortable throug... See more
Company replied
Great experience in the Seaford branch. You just knew that you were with professionals who knew their business. I saw Mrs Baxter who was wonderful then I was passed to the delightful Sam who made giv... See more
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My wife and I have been having our eyes tested regularly by Stephen Fowles over many years and he always provides an excellent professional service. It is also good to have such long continuity as Ste... See more
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Company details
About Barracloughs the Opticians
Written by the company
We are an independent group who have been caring for eyes for over 68 years. Established in 1957 by Frank Barraclough in St. Leonards and later joined by Peter Stiles, we gained a reputation founded on expertise combined with a kind and helpful manner.
Investing in the latest technology and equipment such as OCT imaging and Optomap® retinal scanning and keeping the practices modern and up to date has all helped in passing the 65 year milestone.
However, a significant contribution has been made by the people working in the company and a large proportion of our staff have been with us for many years enabling them to build excellent relationships with our clients. We're proud of the solid reputation we have built up over the years and will continue to deliver the very best possible service when it comes to eye care and customer care.
Book Now Our website OCT Imaging
The Barracloughs Promise
Written by the company
- You'll see, we care
- As a trusted independent optician, we've been caring for eyes for over six decades. Our commitment to excellence and customer satisfaction has been a cornerstone of our business since our founding in 1957.
Contact info
Head Office: 41 Western Road, TN40 1DT, Bexhill-on-Sea, United Kingdom
- enquiries@barracloughs.net
- www.barracloughs.net
Trusted in East Sussex for over 68 years
4.9
Excellent
712 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very thorough eye examination
Very thorough eye examination. Referred me for a cataract procedure (which I was hoping they would do) but also managed to improve my vision significantly with new glasses. Personable and friendly too.
May 10, 2025
Reply from Barracloughs the Opticians
Such wonderful feedback, thank you Peter! We're so glad to have helped you, and we really appreciate your feedback.
Thanks for choosing Barracloughs in St. Leonards as your opticians!
You know where to find us should have any queries with regards to your vision.
Excellent experience …
Both the optician Ritz Cannell and Katy the dispensing optician were extremely thorough and answered all my questions in detail. They put me completely at ease and I felt confident that I was getting a very professional service.
May 6, 2025
Unprompted review
Reply from Barracloughs the Opticians
Amanda we really appreciate this feedback! Thanks so much for choosing Barracloughs and we are really pleased to read how happy you were with your visit!
We'll pass on your feedback to the team - it will bring a smile for sure 🙂 Thank you again!
Kaydon is always treated so amazingly…
Kaydon is always treated so amazingly each and every time we come into store- Kaydon is Autistic and has Pathological Demand Avoidance, and every staff member uses a calm tone, and makes sure that Kaydon is aware of every step of the process, asking permission to measure his head for his new glasses etc, and just going above and beyond with his 101 questions, and rather specific requests! Its a shame that I can not remember the staff who were working yesterday, because they were all incredible- The optician herself was the kindest woman ever, calm, patient, understanding and seemed to have clicked with my son instantly, which is a rarity. Kaydon always looks forward to his optician appointments, and as a parent, I look forward to them too! Its always warm and welcoming, and Battle is a credit to your business, the ethos of the business, and is leading the way for Autism friendly services!
May 6, 2025
Unprompted review
Reply from Barracloughs the Opticians
Stephanie this feedback really did make us smile. Thank you so, so much for sharing (and apologies for the delated reply - the Trustpilot email became buried!).
It's so lovely to read that both you and Kaydon felt comfortable during your visit and that you both look forward to the appointments! We'll pass on your kind words to Nuleen Panday who saw Kaydon for his eye care - it'll no doubt make her day too!
Kathrine and Avril were also in that morning so we'll be sure to make sure they read how happy you and Kaydon were.
Honestly, it means so much to us to read feedback like this - thank you again Stephanie. We really appreciate you choosing Barracloughs 💖
Thankyou Barracloughs!
From Barracloughs I received a superb eye test, followed by sizing and fitting for two pairs of glasses - all incredibly thorough and detailed. I was really impressed with the service and the friendly staff. I highly recommend these opticians.
April 22, 2025
Unprompted review
Reply from Barracloughs the Opticians
Martin this really made us smile, thank you so much for your feedback! This is exactly why we love doing what we're doing - hearing honest feedback like yours tells us we're doing the right thing.
Recommendations are so valuable to us too, so we really appreciate that - thank you! We look forward to welcoming you back.
Was seen by Trevor Amey who was…
Was seen by Trevor Amey who was absolutely fantastic and such a lovely person . Great manner and very thorough and explained a lot of details to me on the xray etc . I felt listened to and did not feel rushed . I then chose my designer glasses with the help of Victoria ( lovely blonde lady ..hope thats her name ) who is on same wavelength as me and instinctively knew what type of thing I was looking for seeing as these were going to be a premium purchase this time round . I'm really looking forward to collecting my new specs !! Sarah x
April 17, 2025
Unprompted review
Reply from Barracloughs the Opticians
This is such lovely feedback Sarah, thank you so much for sharing! Trevor is really very meticulous in his ways and it often gets noticed. You're spot on with the name, it was Victoria! And we've shared this feedback with her and Trevor too - they'll love to read this.
Thanks so much for choosing Barracloughs and we look forward to seeing you again 😃
Great Experience
I was given an excellent eye test by Ritz at Seaford followed by a very informative and considered consultation about lenses with Kate. I can't speak highly enough of the care shown to me at every stage of the process. My new lenses are helping a lot with my struggles with glare.
April 1, 2025
Unprompted review
Reply from Barracloughs the Opticians
Eileen this is wonderful to read! We have shared your kind words with Ritz - she will be thrilled to read this 😀
It's amazing to read how well you're getting on with your new lenses too! Thanks for choosing Barracloughs and we look forward to seeing you next time!
Great & thorough eye test 😁
April 16, 2025
Reply from Barracloughs the Opticians
Thank you so much Andrew, we really appreciate the feedback 🙂 Thanks so much for choosing Barracloughs and we look forward to seeing you again!
The lady was very friendly extremely…
The lady was very friendly extremely thorough on my examination and explained things simply and clearly...
March 19, 2025
Unprompted review
Reply from Barracloughs the Opticians
This is great feedback, thank you Ellie!
We always aim to provide a thorough sight examination and it's so important that each step is explained to you.
Thank you for your visit and we look forward to seeing you next time!
The staff at Seaford are great
The staff at Seaford are great, amazing services.
April 5, 2025
Unprompted review
Reply from Barracloughs the Opticians
Thank you so much Miroslava! They're a fantastic team and we'll make sure they see your kind words!
Thank you for choosing Barracloughs as your opticians in Seaford 🙂 We look forward to seeing you next week!
Most trustworthy staff and are given…
Most trustworthy staff and are given sound
advice so I feel confident of a good result
March 26, 2025
Reply from Barracloughs the Opticians
"Trustworthy staff" - that means a lot to us, thank you! Thanks so much for choosing Barracloughs in Polegate and we look forward to seeing you next time 🙂
Everything pleasant and professional
Everything pleasant and professional. So pleased I returned to this opticians.
Was with Vision Express for 2 bit years. Such a scruffy environment with quick in and out.
March 12, 2025
Reply from Barracloughs the Opticians
This is lovely feedback Penelope! Thank you so much for sharing and we're so pleased you returned to Barracloughs 🙂 You know where to find us should you have any queries with your vision.
Thanks again and we'll see you next time!
AMAZING STAFF
The gentleman who did my eye test, I don't know his name, was amazing. He was informed me of everything that was being done, every step of the way. And the lovely lady, again I do not know her name , who helped me choose my glasses, was amazing, happy, helpful and very friendly. I absolutely love going to have my eyes tested here because all of the staff are SO FRIENDLY AND AMAZING
December 4, 2024
Unprompted review
Reply from Barracloughs the Opticians
This feedback is just wonderful to read, thank you so much for taking the time to write this.
We're really pleased to hear that you were pleased with your visit and the service received.
Thanks so much for choosing Barracloughs and we look forward to your next visit!
Always very helpful
March 15, 2025
Reply from Barracloughs the Opticians
Very kind Doug! Thank you very much for sharing your feedback.
It's lovely to hear this and we look forward to seeing you again!
Reply from Barracloughs the Opticians
Very kind words Mrs Hazell! This really made us happy - thanks for choosing Barracloughs and we look forward to seeing you again! 🙂
Barracloughs truly deserves five stars
The optician who conducted my eye test was very
thorough, explained what she was doing (and why) at
every stage. Totally professional, but also with the ability to put me at my ease so I felt relaxed and confident I was in 'good hands'.
I was also very pleased with the help I received in
choosing my new spectacles. Not at all rushed, and
never felt pressurised in any way.
The customer service given by Barracloughs is second to none, in my opinion.
March 6, 2025
Reply from Barracloughs the Opticians
Mr Edwards, this review really did bring a smile to our faces! Thank you so much for taking the time to leave such wonderful feedback.
We really appreciate you choosing Barracloughs and look forward to seeing you next time!
if you need us in the meantime, you know where to find us!
Very thorough examination
Very thorough examination. Pleasant, polite and helpful staff.
February 28, 2025
Reply from Barracloughs the Opticians
Thank you so much Mrs Oldfield! All these points really make us happy - we're pleased that you were satisfied with your visit and look forward to seeing you again next time!
Reply from Barracloughs the Opticians
And very nice customers! Thanks Simon, this is lovely feedback and really helped us start our week with a smile!
Thanks for choosing Barracloughs and we look forward to your next visit!
Efficient and professional
ALL THE STAFF WERE VERY POLITE AND UNDERSTANDING. THE EYE TEST WENT SMOTHLY AND EFFICIENTLY. I NEEDED AN UNEXPECTED NEW PRESCRIPTION SO GLAD I ATTENDED THE COMPANY
March 4, 2025
Unprompted review
Reply from Barracloughs the Opticians
We absolutely love this feedback, thanks so much for taking the time to post your experience!
If you have any questions, you know where to find us - thank you again for choosing Barracloughs.
Great experience
The optician I saw was really knowledgable despite some weird issue with one of my eyes. He was also very kind and put me at ease.The lady I saw who took me through the prices of choosing and ordering glasses was lovely and really helpful.
February 28, 2025
Unprompted review
Reply from Barracloughs the Opticians
Fantastic feedback, Emma! Thank you so much for sharing and also for choosing Barracloughs - it really means a lot to us. It's lovely to hear that you were made to feel at ease too.
Thank you again and we look forward to seeing you next time!
The best Opticians in Eastbourne
Excellent service as always, friendly helpful staff, delighted with the service I received.
February 26, 2025
Unprompted review
Reply from Barracloughs the Opticians
Wow, what a title for this feedback - thank you Brian! That means the world to us, as does your loyal custom. Thank you so much for choosing Barracloughs as your opticians in Eastbourne.
We look forward to seeing you again!
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