I've been wearing Gas permeable rigid lenses for 61yrs & always sorted new ones in London. The clinic closed & so I tried Barracloughs as quite a few friends recommended. They were absolutely brillia... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ritz was absolutely lovely – she really looked after me and explained everything so clearly. The lady who helped me choose my glasses was also wonderful; she made me feel completely comfortable throug... See more
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Great experience in the Seaford branch. You just knew that you were with professionals who knew their business. I saw Mrs Baxter who was wonderful then I was passed to the delightful Sam who made giv... See more
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My wife and I have been having our eyes tested regularly by Stephen Fowles over many years and he always provides an excellent professional service. It is also good to have such long continuity as Ste... See more
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Company details
About Barracloughs the Opticians
Written by the company
We are an independent group who have been caring for eyes for over 68 years. Established in 1957 by Frank Barraclough in St. Leonards and later joined by Peter Stiles, we gained a reputation founded on expertise combined with a kind and helpful manner.
Investing in the latest technology and equipment such as OCT imaging and Optomap® retinal scanning and keeping the practices modern and up to date has all helped in passing the 65 year milestone.
However, a significant contribution has been made by the people working in the company and a large proportion of our staff have been with us for many years enabling them to build excellent relationships with our clients. We're proud of the solid reputation we have built up over the years and will continue to deliver the very best possible service when it comes to eye care and customer care.
Book Now Our website OCT Imaging
The Barracloughs Promise
Written by the company
- You'll see, we care
- As a trusted independent optician, we've been caring for eyes for over six decades. Our commitment to excellence and customer satisfaction has been a cornerstone of our business since our founding in 1957.
Contact info
Head Office: 41 Western Road, TN40 1DT, Bexhill-on-Sea, United Kingdom
- enquiries@barracloughs.net
- www.barracloughs.net
Trusted in East Sussex for over 68 years
4.9
Excellent
712 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Definitely recommend
What an amazing optician Stephen is.. very thorough.. and the lovely receptionist, think her name was Claire, was so lovely and helpful
I’ve been coming here for years, I wouldn’t go anywhere else
February 13, 2025
Unprompted review
Reply from Barracloughs the Opticians
Janet, your kind words are truly appreciated! We'll be delighted to share them with Stephen and the Bexhill team.
Thank you so much for your loyalty to Barracloughs and we look forward to welcoming you back next time!
Child eye examination
The appointment for my child's eye examination was brilliant.The optician was thorough and caring and my child was helped to feel very calm.The assistant for the after care was very friendly and helped explain everything for my child and I'd like to recommend Barracloughs to anyone it is excellent!
February 14, 2025
Unprompted review
Reply from Barracloughs the Opticians
This is such a lovely review Karen, thank you so much for taking the time to share your experience and we are really so pleased to read that your child was made to feel calm throughout. We'll make sure that all the team involved sees your feedback! Recommendations are so valuable to us too, we really appreciate this (and remember you both receive a £20 Barracloughs voucher if you introduce anybody new to us!) see barr.ac/recommend.
Thank you again and we look forward to seeing you next time!
Good opticians.…
Just a very good optician and kind and helpful staff.Ihave used Barracloughs for many years and see lots of improvement. Probably a bit more expensive than some bigger opticians. But I would rather pay a bit more and have it near to where I live .
January 30, 2025
Reply from Barracloughs the Opticians
We love your honest review - thank you! Your loyalty is very much appreciated too, you've seen us for many years and it means so very much to us.
You can always count on us if you need any aftercare or advice. Thank you for choosing Barracloughs as your opticians in Battle and we look forward to seeing you next time!
Acted promptly on my eye problem and…
Acted promptly on my eye problem and referred me quickly
February 5, 2025
Reply from Barracloughs the Opticians
This is great Pauline, thank you so much for sharing your feedback. We're happy to have helped and look forward to seeing you again!
Thanks for choosing Barracloughs
Efficient & polite throughout my…
Efficient & polite throughout my arrival, appointment and payment.Nice explanation of what was happening and how my eyes were doing too
January 28, 2025
Unprompted review
Reply from Barracloughs the Opticians
Very kind words Mr Goddard, thank you so much!
We really appreciate your feedback and look forward to your next visit.
Thanks for choosing Barracloughs and we'll see you next time!
Good eye test but slightly confusing advice afterwards
I felt the eye test was extremely thorough and although I was not experiencing any sight problems my left eye had deteriorated and was given a new prescription.
I was a little confused when I later asked the reception staff about postponing having new glasses at a cost of over £900 until I tested my eyes in 6 months as advised by the ophthalmologist for a possible deterioration due to a developing cataract.
She checked my records and said the new prescription wasn’t very strong at all and if I wasn’t having any issues with my existing glasses I needn’t replace them at this stage. I have decided to take her advice.
January 22, 2025
Reply from Barracloughs the Opticians
Thank you for your honest feedback Mrs Todd. We're sorry for the confusion and will look into this matter, as we only ever wish for customers to leave safe in the knowledge that everything has been explained to them clearly. Please accept our apologies and allow us to look into this further to ascertain the details of the findings at your sight exam.
Thank you again for your review and for choosing Barracloughs.
It was fine thanks
January 21, 2025
Reply from Barracloughs the Opticians
Thank you for your feedback! We're really pleased to hear this.
Thanks for choosing Barracloughs 🙂 We look forward to seeing you again next time.
My 2 yearly customary visit to the optician
I was given full explanations and suggestions which I could follow up or not. The optician took note of my worries.
January 14, 2025
Reply from Barracloughs the Opticians
Thank you Mrs Basden-Smith! This is really great to read and we really appreciate the 5-stars!
Thank you for choosing Barracloughs and we look forward to seeing you again!
Nothing to add.
January 12, 2025
Reply from Barracloughs the Opticians
Thank you Michael! We love 5-stars and really appreciate you sharing 🙂 Thanks for choosing Barracloughs and we look forward to seeing you again next time!
Seen early and everything explained in…
Seen early and everything explained in detail
January 15, 2025
Reply from Barracloughs the Opticians
Thank you for this lovely feedback Susan! It really makes us happy as it's so important that you have everything explained to you during your visit.
Thanks for sharing and we look forward to your next visit 🙂
Excellent experience
I recently visited Barraclough Opticians for an eye examination, and I am thoroughly impressed with the care and professionalism shown. After my right eye was examined following a cataract operation, the optician also carefully assessed my left eye and promptly referred me for another cataract operation. Her attention to detail, clear communication, and compassionate approach made the entire process seamless and reassuring. I truly appreciate the excellent service and would highly recommend Nuleen expertise to anyone in need of eye care. Thank you for your exceptional dedication to your patients' vision health!
January 20, 2025
Unprompted review
Reply from Barracloughs the Opticians
Mr Iqbal, this is absolutely wonderful feedback, thank you! It really highlights how we aim to stand out with a personal and meticulous service. We will make sure that Nuleen sees your lovely words 🙂
We really do appreciate you choosing Barracloughs. Thanks again and we look forward to seeing you again next time!
All was good
All was good, friendly, happy, helpful and professional. It was a nice experience
January 17, 2025
Unprompted review
Reply from Barracloughs the Opticians
Mr Mills, all these points really make us smile! Thank you for choosing Barracloughs as your opticians in St. Leonards and we really appreciate you sharing your experience 🙂
Reply from Barracloughs the Opticians
Kim this is really nice to read, thank you! It ticks all the boxes too, that's our aim for every visit!
Thanks for choosing Barracloughs and thank you for sharing 🙂
A great, all-round service
The optician, Ms Nuleen Panday, was very thorough and explained what she was testing for, so I understood the processes. She showed me the results of the optometry and explained what the images showed. The receptionists were very helpful and welcoming, as usual. There was no waiting time for my appointment.
December 13, 2024
Unprompted review
Reply from Barracloughs the Opticians
This is wonderful to read, thank you for sharing!
We'll make sure that Nuleen sees your kind words and we really appreciate you choosing Barracloughs. It's so important for you to understand what is taking place, so it's great to read that you walked alway happy with this!
The whole service is fantastic
The whole service is fantastic; from booking, through the actual testing and the settling of the bill. Highly recommended.
December 4, 2024
Unprompted review
Reply from Barracloughs the Opticians
What a fantastic review, thank you! 🙏
It's incredible to read how pleased you were with your visit, this really makes us happy.
And we really do appreciate recommendations, so thank you again for this! It means the world to an independent business such as ours.
We look forward to your next visit!
Reliable and caring optician
December 6, 2024
Unprompted review
Reply from Barracloughs the Opticians
Very kind Monica! This really made us smile - it describes exactly how we wish to be!
Thanks for choosing Barracloughs and for sharing your feedback 🙂
All staff were polite and very helpful…
All staff were polite and very helpful and I was give a clear explanation all the way through the procedure.
November 29, 2024
Unprompted review
Reply from Barracloughs the Opticians
We love this feedback Mr Crichton, thank you very much for sharing! These are all such valid points which count towards a great customer experience and we'll make sure the team sees your lovely words.
Thanks for choosing Barracloughs and you know where to find us, should you have any queries with your vision.
Friendly efficient start.
November 16, 2024
Reply from Barracloughs the Opticians
Thank you very much for your feedback! That is exactly what we like to hear. Thank you for sharing and thanks for choosing Barracloughs as your opticians in Bexhill!
Reply from Barracloughs the Opticians
We LOVE to receive 10 out of 10! Thank you Colin, you've made us smile.
Thanks for choosing Barracloughs (and for your loyalty!) and we look forward to your next visit!
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Thorough eye examination with results thoroughly explained.
November 22, 2024
Reply from Barracloughs the Opticians
Wonderful Miss Merritt, thank you for sharing your experience and it's fantastic to hear how pleased you were with your visit.
We really value your loyalty and look forward to seeing you again!
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