From the start we dealt with Duncan when purchasing the car who went out of his way to be helpful and said any problems to contact him, which we did when we couldn't understand all of how the dashboar... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
There were a few things we were unsure of with certain apps with our phone connecting to the car. We made an appointment with Brandon, who explained everything we asked, he was very knowledgeable,... See more
Company replied
My BMW X5 was in for an oil service today, I was offered the usual wash and vac courtesy clean which, needless to say, I accepted. I would like to both thank and congratulate whoever cleaned it, you... See more
Company replied
Nothing was too much trouble and the whole process of buying an approved used car was efficient and straightforward. Car was valeted and presented to a very high standard. My sales professional Chris... See more
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Company details
Written by the company
BARRETTS OF KENT, SINCE 1902. COMBINING TRADITIONAL VALUES OF THE PAST, WITH THE CARS OF THE FUTURE. Proud new and used car retailers for Jaguar, Land Rover, BMW, MINI and Honda. With over 120 years of experience as a family-owned and operated business, we pride ourselves on great customer service and our wealth of automotive knowledge. We are passionate about making the car buying process an enjoyable experience, with a team of professional staff, that you can trust and rely on to guide you through seamlessly. Our service doesn’t just stop when you leave our showrooms, we are here to help you through your entire journey, which is why we build the strong, long-lasting relationships we have with our customers.
Contact info
Broad Oak Road, CT2 7PQ, Canterbury, United Kingdom
- www.barrettskent.co.uk
4.6
Excellent
1K reviews
Replied to 75% of negative reviews
Typically replies within 1 week
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Fantastic service I phoned up Jaguar as…
Fantastic service I phoned up Jaguar as I had a problem with my car within four hours. I had some at my house going over the car. They said it would be best for me to take it to Canterbury which I did the service there was fantastic I was greeted at reception which day took me through to another member of the team who would be looking after a vehicle and was informed that I will be kept up-to-date with the diagnostic progress .I was given JLR replacement car while mine was being repaired,every day I was informed on the progress and the problem which they found I cannot fault this service. Absolutely brilliant. Thank you to all the staff and technicians involved.
September 25, 2025
Unprompted review
Reply from Barretts Kent
Hi David,
We’re thrilled to hear that your experience with Jaguar was smooth and reassuring from start to finish. It’s great to know that our team was able to respond so quickly, provide a thorough diagnosis, and keep you updated every step of the way. We’re especially pleased that the courtesy car helped make things easier while your vehicle was being repaired.
Thanks again for taking the time to share your experience. We look forward to welcoming you back whenever you need us.
Warm regards,
- The Barretts Team
Really helpful aftersales appointment
Having just bought a used car from Barretts , I was offered an appointment with Brandon to familiarise myself with the technology and functions of the vehicle . So glad I did , as despite my last vehicle being a BMW it was really helpful to have knowledge of all the menus and functions , which just makes life a whole lot easier rather than ‘trial and error ‘ or trawling through the car manual . Really helpful and informative appointment for anyone who has just bought a vehicle .Great customer service thank you.
September 10, 2025
Unprompted review
Reply from Barretts Kent
Hi Ellie,
Thank you for your fantastic review. We're pleased to hear that your experience with Brandon was so helpful and informative. It's great to know that the technology appointment made a real difference in helping you get to grips with your new vehicle. We're proud to offer this kind of personalised support, and Brandon will be thrilled to hear your kind words. Thank you for choosing Barretts, we look forward to welcoming you back in the future.
-The Barretts Team
An appointment with the "genius"
The reception staff are friendly, not formal, and seem genuinely pleased to welcome you.
The reception area and refreshments are good.
I had a specific appointment to see Brandon to explain how my new car computer worked, and what it could do for me. Brandon is very personable, realised my tech knowledge is very limited and explained everything to me very clearly.
September 11, 2025
Unprompted review
Reply from Barretts Kent
Hi Tim,
Thank you for your kind words. We're delighted to hear that you felt genuinely welcomed by our reception team and enjoyed the refreshments and atmosphere. We're pleased that Brandon was able to make your experience informative and comfortable. We'll be sure to pass on your lovely feedback. If you have any more questions about your car's features, we're always here to help.
-The Barretts Team
Barretts of Canterbury and my NEW CAR which broke down after after only 130 Miles
On the 1st March 2025 I purchased a new Range Rover from Barretts of Canterbury which cost over £60,000's. After only 130 Miles the car broke down TEN feet from our reserved parking bay at THE Grand Hotel in Eastbourne. The car could NOT be repaired and was taken away on a low loader back to Barretts. The new car and our stay at The Grand Hotel was a birthday treat to me from my wife. A telephone call and an Email from Barretts stated that they would request JLR in recognition of our experience , and due to loss in confidences in our Evoque a gesture of GOOD WILL equal to the cost of our stay at The Grand Hotel. We duly sent off to Barretts the receipts from the hotel. No monies were ever received from Barretts. As Barretts claim to be a family run business who had been trading for over 120 years ,I contacted the Managing Director. In total I sent him FIVE Emails. He did NOT reply to any of these. Eventually I managed to speak to the Franchise Director Barry O'Donogohue. He made the amazing statement that Barretts did not make any money out of selling cars. Therefore I would not be receiving any Good Will Payment despite our experiences with a new car they had sold to me. That remains the case today. I believe that we have been the victims of poor business practises by Barretts who claim to be a family run business.BEWARE !!!!
March 1, 2025
Unprompted review
Reply from Barretts Kent
Hi Pauline,
We are disappointed to read these comments, which do not reflect the steps we took to resolve your concerns. From the outset, we acknowledged that your experience fell below expectations and was regrettable. We maintained regular communication with multiple colleagues, clearly outlined your options, and took the action you requested by replacing your vehicle promptly.
Your review contains multiple inaccuracies. Given their number, we will not address each one individually here. We respectfully request that these statements not be repeated, as they do not accurately reflect the facts outlined in our correspondence. Our final position was confirmed in writing several months ago.
We remain committed to transparency, fairness, and delivering the highest standards of service to all customers.
-The Barretts Team
Brandon was an excellent demonstrator.
Brandon was an excellent demonstrator. He had prepared well in advance for the questions we had supplied, and was able to answer them clearly and patiently. He also showed us some neat features we were unaware of, and answered additional off-the-cuff questions with ease. We really appreciated his time and the opportunity to get to know the car better.
September 6, 2025
Unprompted review
Reply from Barretts Kent
Hi Angie,
Thank you for your great feedback. We're thrilled to hear that Brandon made such a positive impression during your visit. It's great to know he helped you discover new features and answered all of your questions with ease. We appreciate you taking the time to share your experience, and we hope you continue to enjoy getting to know the car.
-The Barretts Team
Excellent Customer Experience
My experience of Barratts Kent has been excellent. While I did not end up purchasing a car from Barratts, their customer service has been stand out - and I have been test driving and visiting various showrooms across Essex and Kent, over several months, in my hunt for the perfect new car. Lydia was brilliant, calling to let me know of new vehicles coming in, making sure she knew exactly what i was looking for to make sure she was calling for the right reasons, and was a pleasure to deal with. Would definitely recommend Barratts and Lydia.
September 10, 2025
Unprompted review
Reply from Barretts Kent
Hi Albie,
Thank you for taking the time to share your review. We're delighted to hear that your experience at Barretts Kent was excellent. Lydia will be thrilled to know her dedication and attention to detail made such a great impression during your search. We always strive to provide helpful, personalised service, and it's wonderful to know that it stood out to you. Wishing you all the best with your new car, and we hope to welcome you back in the future.
-The Barretts Team
This is now my second nearly-new car…
This is now my second nearly-new car from Barretts BMW, and on both occasions I’ve dealt with Brad. From communication and negotiations to finding the right spec and more, his service has been impeccable. Having purchased from multiple retailers in the past, I can honestly say the sales experience and aftercare here have been perfect. We’ll definitely be back for another car in the future.
September 1, 2025
Unprompted review
Reply from Barretts Kent
Hi Rob,
Thank you for sharing your review of your experience at Barretts BMW Ashford. We're thrilled to hear that Brad provided impeccable service throughout your car-buying journey. It's always a pleasure welcoming returning customers, and we're proud that our communication, attention to detail and aftercare continue to meet your expectations. We look forward to welcoming you back in the future.
-The Barretts Team
3 Stars as up to today I have always…
3 Stars as up to today I have always stated they are great! today 1 star!
Tried to Book a BMW into Barretts ashford and the whole experiance was nothing but trouble.
In the end I asked to speak to someone else, clearly something was not right, maybe it was me but i wasnt getting anywhere at all. "sorry sir, there is no one else you can speak to" " i will get someone to call you straight back"
How long to receice the call back? Well if i ever get one i will let you know.
Called Maidstone BMW and booked in within 5 minutes without any issue.
September 1, 2025
Unprompted review
Reply from Barretts Kent
Hi Matthew,
Thank you for taking the time to share your feedback. We are sorry to hear about your recent experience trying to book your BMW at Barretts Ashford. We understand how frustrating it must have been not to receive a timely call back.
We appreciate your loyalty and past positive experiences with us, and would love the opportunity to make things right. Please feel free to contact us directly, and we'll ensure you're looked after promptly.
-The Barretts Team
Barrette Canterbury …
From the start we dealt with Duncan when purchasing the car who went out of his way to be helpful and said any problems to contact him, which we did when we couldn't understand all of how the dashboard computer worked so in came Brandon who is the computer genius and showed us how to work it. we have been over again since and Brandon has been patient so helpful and polite when explaining it all again. Can't praise Canterbury Barretts highly enough.
August 20, 2025
Unprompted review
Reply from Barretts Kent
Hi Collin,
Thank you for your five-star review and kind comments. We're delighted to hear that Brandon and Duncan made your experience with us so positive. It's great to know that Duncan was helpful from the start and that Brandon was able to guide you through the dashboard features with such patience and clarity. We'll be sure to pass on your kind words to them both. We appreciate your continued support and look forward to welcoming you back again soon.
-The Barretts Team
Genius BMW Car Review
Brandon was extremely knowledgeable about the technical aspects of the BMW car including all the functionality and app features. A very useful insight to my new car and I would recommend a Genius Review to everyone!
August 11, 2025
Unprompted review
Reply from Barretts Kent
Hi Stephen,
Thank you for your five-star review and fantastic feedback. We're delighted to hear that Brandon provided such knowledgeable and insightful support during your BMW handover. We'll be sure to pass on your kind words and look forward to welcoming you back in the future.
-The Barretts Team
Brilliant service from Simon
Brilliant service from Simon, he was spot on and so helpful, he didn't rush the sale , and even took the time to show me all the aspects of my new vehicle. It was a great experience from Barretts Ashford.
August 7, 2025
Unprompted review
Reply from Barretts Kent
Hi Lawrence,
Thank you for your five-star review and fantastic feedback. We're delighted to hear that Simon provided such helpful and attentive service, making sure you felt confident and informed every step of the way. Taking the time to walk through all the features of your new vehicle is just one of the ways we aim to make the experience special. We're pleased you had a great time at Barretts Ashford, and we hope you enjoy every moment with your new car!
-The Barretts Team
Mini Ashford
I took my Mini to Barrett’s Ashford to sell it back to them and dealt with Edward and Josh. I’m so pleased with how easy they made whole process from start to finish, totally stress free and they dealt with everything. Absolutely amazing and friendly service, I’d definitely recommend using Barrett’s.
July 18, 2025
Unprompted review
Reply from Barretts Kent
Hi Scarlett,
Thank you for your five-star review. We are delighted to hear that Edward and Josh made the process of selling your MINI smooth and stress-free. Providing friendly, efficient service is what we strive for, and it's great to know your experience reflected that. We appreciate your recommendation and look forward to welcoming you back to Barretts MINI Ashford in the future.
-The Barretts Team
I took my BMW back to Barretts…
I took my BMW back to Barretts yesterday at Canterbury for some recalls to be addressed. Not sure what to say other than l found them First rate, so keep up the good work and l will definitely be returning at some point👍
July 16, 2025
Unprompted review
Reply from Barretts Kent
Hi Virginia,
Thank you so much for taking the time to share your experience. We're thrilled to hear that your visit to Barretts Canterbury was smooth and that our team could help with your BMW's recalls. Your kind words about the service being "First rate" mean a lot to us — it's always our aim to provide top-quality care. We look forward to welcoming you back whenever you're ready.
Many thanks,
The Barretts Team
Great service from Aaron and Barretts
A great experience dealing with Aaron Norton, from first contact to collecting the car, Aaron made every effort to make sure the car had the features I desired and a few other nice additions.
No hard sell, just professional and friendly guidance to the right car for me.
Handover was simple but thorough, with everything explained about the car, pairing of phone and connecting Apple Car Play.
I would have no hesitation in recommending Barrett’s and especially Arron Norton to anyone looking for a new or used BMW
July 5, 2025
Unprompted review
Reply from Barretts Kent
Hi Peter,
Thank you so much for taking the time to share your experience — your kind words mean a lot.
We’re thrilled to hear that Aaron made your car-buying journey smooth, informative, and enjoyable from start to finish. His dedication to matching you with a vehicle that ticked all the boxes (and added a few pleasant surprises!) truly reflects the level of service we strive to provide at Barretts.
It’s great to know the handover process was clear and helpful, and that the tech setup was seamless too. Your recommendation is greatly appreciated, and we’ll be sure to pass your compliments along to Aaron — he’ll be delighted.
Enjoy every mile in your BMW, and we’re here whenever you need us.
Many thanks,
The Barretts Team
Perfect Service....cannot say more!
The guys at Barretts were awesome, really good customer service, especially Joel who was very understanding and went above and beyond to help me out. A+
July 1, 2025
Unprompted review
Reply from Barretts Kent
Hi,
We're so pleased to hear that you had a great experience with us. Joel and the rest of the team will be thrilled to know their efforts made such a positive impact. Going above and beyond is what we aim for, so it’s incredibly rewarding to see that reflected in your visit.
Many thanks,
The Barretts Team
Fantastic service from Josh
Fantastic service from Josh, I live in Newcastle Upon Tyne but this was no problem. Josh quickly sent me a personal video of the car, arranged for a driver to deliver the car & all paperwork completed swiftly & efficiently online. Josh kept in touch throughout the whole process I love my car. Thanks Josh for your time & patience too.
July 2, 2025
Unprompted review
Reply from Barretts Kent
Hi Dawn,
We're so glad Josh made the distance feel effortless and ensured everything ran smoothly from start to finish. Personal touches like the video and regular updates truly highlight his commitment to outstanding service, and it's fantastic to hear you're loving your new car! We'll be sure to pass on your kind words to Josh—he’ll really appreciate them. Wishing you many happy miles ahead.
Many thanks,
The Barretts Team
Hello all
Hello all, This is my 2nd car with Barrett's they are just brilliant I cannot praise them enough. Amy Martin is just fantastic she really does look after her customers totally. This is my 2nd Mini Countryman off them really would recommend to get a deal from them for sure. Customer service is is just perfection I love them all. Don't forget I live in Liverpool and I go to Kent to get my cars special car dealer for sure. Thanks all at Barretts.
June 20, 2025
Unprompted review
Reply from Barretts Kent
Hi Thomas,
Thank you so much for your kind words and continued support! We’re absolutely thrilled to hear that your experience with Barretts, and especially with Amy, has been so positive. It means the world to us that you’ve chosen to return for your second MINI Countryman, and we’re honoured you make the journey from Liverpool to Kent just to see us. That truly speaks volumes.
Your recommendation and praise for our customer service really energise the whole team. We’ll be sure to pass on your lovely feedback to Amy and everyone at Barretts. Here’s to many more happy miles in your new MINI!
Many thanks,
The Barretts Team
Exceptional Customer Service
I have now just purchased my 3rd car within 6mths from Shah at Barretts in Ashford, and the entire experience was outstanding from start to finish. I just want a No hassle quick purchase every time I’ve never had a smoother or more enjoyable car-buying experience.
Every person I have dealt with at Barretts has been professional, helpful, and a pleasure to speak with. Shah has always gone above and beyond for me, so if your looking for your next BMW, then go and see Shah, you wont be disappointed, and i will certainly be buying from Shah again soon.
June 16, 2025
Unprompted review
Reply from Barretts Kent
Thank you so much, for your incredible review. We're absolutely over the moon to hear that your third car-buying experience with us — and with Shah in particular — was just as seamless and enjoyable as the last. It's always our goal to make the process quick, hassle-free, and genuinely pleasant, so your words really mean the world to us. Shah will be thrilled to hear your feedback, and we can't wait to welcome you back when it's time for BMW number four.
Many thanks,
The Barretts Team
Excellent Experience With Barrett's Canterbury
I recently purchased an M4 Competition from Josh at Barretts Canterbury, and the entire experience was outstanding from start to finish. Looking to move quickly with the purchase, I reserved the car late on Thursday evening. Josh promptly got in touch to go over the details, and by Saturday, I was collecting the vehicle. I’ve never had a smoother or more enjoyable car-buying experience.
When I arrived at the dealership, I was warmly welcomed by Brandon, who took the time to walk me through the car and its features. His in-depth knowledge and passion for the brand really stood out. After that, I completed the paperwork with Emma and was handed the keys. Every person I dealt with at Barretts was professional, helpful, and a pleasure to speak with. I wouldn't hesitate to buy from them again.
May 31, 2025
Unprompted review
Reply from Barretts Kent
Hi Lauren,
Thank you so much for sharing your fantastic experience. We're thrilled to hear that your journey with Barrett's Canterbury was smooth, enjoyable, and memorable from start to finish. It's wonderful to know that Josh, Brandon, and Emma provided such professional and friendly service. We truly appreciate your trust and look forward to assisting you with any future automotive needs. Enjoy your new M4 Competition.
Many thanks,
The Barretts Team
I brought my new bmw from Joshua who…
I brought my new bmw from Joshua who was very friendly and professional throughout the experience and I can’t thank him enough for doing an amazing job ,, I wouldn’t hesitate in going to Joshua again in the future and giving my friends his business card to buy a car from him ,,, he’s a credit to bmw Canterbury ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
May 30, 2025
Unprompted review
Reply from Barretts Kent
Hi Daemon,
Thank you so much for the fantastic review. We're thrilled to hear that Joshua provided you with such a friendly and professional experience. We'll be sure to pass along your kind words to him. Your recommendation means a lot to us, and we look forward to assisting you and your friends again in the future. We hope you enjoy your new BMW.
Many thanks,
The Barretts Team
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