Very informative staff and went out of their way to help. Some detail's were missing on fixings on the website which could be a simple fix, but your staff phoned the manufacture to address the ques... See more
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Review summary
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What people talk about most
Reviews shaping this summary
As I didn't know what was right for our driveway the help and guidance by the staff at Barriers Direct was most invaluable. From ordering to fitting the post the whole process was smooth. We've got... See more
Company replied
Very helpful customer service team. Placed an order, realised we'd ordered the wrong thing and they were very happy to cancel and rearrange to meet our needs. Friendly and helpful throughout. We'... See more
Company replied
I ordered some barriers for a car park. I made a mistake and did not order enough bolts, they contacted me the next day to let me know and arranged for the extra bolts to be added to my order. When... See more
Company details
- Security Equipment Store
- Construction Equipment Supplier
- Safety and Work Wear Store
- Safety Equipment Supplier
- Security System Supplier
About Barriers Direct
Written by the company
What We Do
Founded in 1997, Barriers Direct was one of the first to market selling own-branded security barriers online and now stands as one of the UK’s industry-leading e-commerce suppliers of security and safety management product.
Experts in Safety and Security Products
Whether you're looking to secure your property, plan an event or create a boundary between pedestrians and vehicles, our huge range of over 20,000 high quality products include bollards, barriers, bike stands, street furniture, workplace equipment and more make us the ideal choice for customers in industrial, residential, commercial and public sectors. Whatever your budget or situation, we have the perfect safety solution to fit your needs.
We also offer FREE delivery
on all products sold within Great Britain and at least 1 year's warranty offered as standard, giving you peace of mind.
Barriers Direct is also proudly an ISO 9001:2015 certified company; quality and professionalism are at the heart of our operations. We are committed to giving our loyal customers the best service possible by consistently learning and developing our business. From continually implementing new processes to expanding our product range, we strive for excellence at Barriers Direct.
Making a DifferenceWe are also proud donors to the Prince's Trust Enterprise charity, the UK's leading youth charity which helps vulnerable young people between the ages of 11 and 30 who are unemployed, struggling at school or facing the risk of exclusion, to get their lives back on track. So when you buy from us, you are helping make a difference to young people's lives, too.
Contact info
Unit 18, New Horizon Business Centre, CM19 5FN, Essex, United Kingdom
- 0800 028 8010
- support@barriersdirect.co.uk
- www.barriersdirect.co.uk
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 64% of negative reviews
Typically replies within 2 weeks
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Good quality and arrived on time
Good quality and arrived on time. Customer was very happy.
May 13, 2026
Reply from Barriers Direct
Thank you for your review! We look forward to doing business with you again soon.
Reply from Barriers Direct
Perfect, that's our aim! Many thanks for taking the time to review us.
Everything was here and the joiner…
Everything was here and the joiner completed it well. Also able to adapt for position. Looks great.
May 5, 2026
Reply from Barriers Direct
Great news, we're pleased to hear this. Thanks so much for leaving a 5 star review.
Reply from Barriers Direct
Fantastic to hear, we look forward to doing business with you again soon.Thanks for the great review.
They haven’t responded to 2 e mails…
They haven’t responded to 2 e mails asking for fitting details
May 12, 2026
Reply from Barriers Direct
Thank you for your feedback.
We are sorry that you experienced a delay in receiving the fitting instructions for your parking post.
However, we would like to clarify that your enquiry was not ignored. We received your email on Friday 15th May requesting fitting details, and we contacted the manufacturer the same day to obtain the installation instructions, as these were not immediately available within our own product documentation.
The 16th and 17th May fell over the weekend, during which our offices are closed and we do not operate customer service support. On our return on Monday 18th May, we followed up immediately and, as soon as the manufacturer provided the fitting guide, we forwarded it to you the same day along with our apologies for the delay.
We appreciate that waiting for technical information can be frustrating, particularly when planning an installation, and we are sorry that it took longer than expected to provide the documentation. However, we were actively chasing the manufacturer throughout this period rather than ignoring your request.
Thank you for bringing this to our attention, as feedback like this helps us improve both our product information and customer support processes.
Great customer service
I placed an order for a side garden gate made by measure , amazing help from a to z , I'm very happy with my order . Thank you Barriers Direct
April 30, 2026
Reply from Barriers Direct
Wonderful news! We're thrilled to hear you're happy with your gate. All the best.
Great service!
No faults, excellent service, although it would be useful to have a more accurate delivery day.
May 8, 2026
Reply from Barriers Direct
Thank you for the review Nick, unfortunately your order was temporarily out of stock due to high demand in peak season, but glad that we were able to deliver to you as soon as replenished. All the best.
Easy to deal with and simple to order
Easy to deal with and simple to order. Excellent assistance over the phone by customer service to create a custom sizing. Fast turnaround and delivery. The product is excellent also. Thank you.
May 6, 2026
Reply from Barriers Direct
Great to hear, and thank you for your review. We look forward to doing business again with you soon.
Easy to order and kept informed
Easy to order and kept informed of order process through to delivery
May 6, 2026
Reply from Barriers Direct
Thank you for your review! We look forward to doing business with you again soon.
Good quality and fast service
Very fast service. Their products are extremely good quality, I have bought these posts before for other properties. The fact that they can be the same key for more than one post is very useful.
April 27, 2026
Reply from Barriers Direct
Great to hear, and thank you for your review. We look forward to doing business again with you soon.
It was the right thing I ordered for…
It was the right thing I ordered for and it arrived in time.
May 1, 2026
Reply from Barriers Direct
Thank you for your review! We look forward to doing business with you again soon.
Stop telling customers that items are…
Stop telling customers that items are in stock then not and then given us a new date and again tell us its not in stock.
April 30, 2026
Reply from Barriers Direct
Thank you for your review! We look forward to doing business with you again soon.
Easy to deal with and good product
I was able to get a quote easily and items were dispatched quickly and arrived in good condition.
March 2, 2026
service was great
April 29, 2026
Easy shopping and installing experience
Easy to select which kerb ramps I needed and very easy to install myself. Once they arrived which was also fast. So thank you very much.
April 20, 2026
Great item brillant
April 27, 2026
we are still awaiting a response to our…
we are still awaiting a response to our last email from Cllr Spencer Vanderpal
April 22, 2026
portable cone barriers to the rescue!
barriers direct had the portable cone barriers, that i needed, to protect my property, from large vehicles, coming to close, which had caused the paving to crack, caused by too much weight, so when it's repaired, i will still leave the cone barriers up, i am releived to have come across this webside, as the drivers, now know why i have had to do this, most respect my issue, as they note the damage.
April 23, 2026
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