Barts Health NHS Trust Reviews 

After referral for Vertigo November 2024 and after chasing doctor, hospital, PALS and then making formal complaint - still 11 Months+ till got appointment October 2025 when their average for ENT is 22 weeks ? No apology, no putting on cancellations list, no nothing except anxiety and stress. No explanation or apology why I have been missed off waiting list and only put on April 2025 from Referral Nov 2024.

I want to express my heartfelt gratitude to Yasmin, Arjun, and Maria for the exceptional care and support they provided during my time at Mile End Hospital imaging department MEH. Their kindness, professionalism, and dedication truly made a difference in my experience. Thank you all for looking after me so well!

My partner had the early stages of Prostate cancer. He went to Barts for radiotherapy for four weeks. All I can say it was an amazing experience. I cannot thank the staff of the people who run the hospital enough.

Thank you so very much.

Kingsley Chibuzo- at Barts Hospital ward 3C gave us the most exceptional service! Very attentive and caring

Unable to rebook an appointment the hospital cancelled because the phone lines are closed, and the webchat sends you around in circles and eventually fails. It's an utter shambles.

2 wks after open heart surgery at Barts my 74 yr old wife spent 27 dreadful hours in a chair at Royal London A and E because Barts do not do critical problem fixing and the London Hospital A and E is unfit for patient care in so many ways. Their failings make patients worse. I wish I had not believed the Barts hype.

My name is Samuel Hunter. I am a retired Police Detective Sergeant and I am currently employed a Mentor to students in Greenwich University London.

In July 2024, I suddenly became paralysed down the right hand side of my body due to cervical myelopathy. I ended up being hospitalised in Royal London for exactly 2 months and during that period of time, I saw some of the worst and also some of the very best doctors, nurses and auxiliary nurses who help to keep our wonderful NHS ticking over.

However, among the excellent nurses who cared for me, the following individuals stood out like shining stars:

1. Nadine Gilbert - this nursing veteran was a true angel from heaven who put a smile on every patient's face in intensive care ward 10. Nadine did everything possible to make me feel human at a time when all my dignity had gone, including washing and shaving me regularly in such a wonderfully caring way and she did all that hard work always with a smile on her face. I came across all kinds of professionals during my policing career, and in my humble opinion, Nadine deserves to be recognised nationally as one of the very best the NHS has to offer.

2. Monika, surname unknown, but all these nurses worked in Intensive Care Ward 10 from July to September 2024. I believe Monika was of Polish origin and she was one of the best professionals I've ever come across. Her temperament was unflapable, and she had a permanent reassuring presence within the ward.

3. Paul, surname unknown, but I believe Paul was of Filipino origin. Paul was one of the best listeners I've ever come across. He treated patients with respect and dignity at all times and his professionalism was simply extraordinary.

4. Sabrina, surname unknown, but I would describe her as tall, slim built and of muslim asian origin. Sabrina was highly knowledgeable, reassuring and professional in everything she did. Her management of the medication cabinet to ensure that the wrong meds were not administered to the wrong patient was exemplary. She looked after all the other nurses in this respect and she needs to be recognised for it.

5. Suzie, surname unknown but I would describe her as a medium built Caucasian female who only worked a couple of times during the two months that I was in hospital. However, her professionalism was extraordinary. For example, I projectile vomited and flooded the bed and floor in front of her, and without even calling for any support, Suzie changed my beddings and mopped the floor so quickly, she made it seem like nothing had happened.

I am eternally grateful for the high level of care I received from the NHS and I would like this email to be brought to the attention of Barts Health Senior Management Team.

I have tried to send this message directly to Royal London several times but it keeps being rejected as the email for PALS scribbled by hand on their website is wrong; and the telephone number provided goes to a central location and re-directs to the same wrong email address for PALS as above.

If Trustpilot had a zero star opinion I would have choose it, I spent hours waiting in the most uncomfortable surrounding for my appointment which eventually didn't take place. My experience will not ever be repeated as I have no intention of ever visiting that hospital again

I have been under Barts Cardiac team for some years for well documented reasons. The doctor I saw recently decided to discharge me despiote his view being contrary to all previous doctors and also despite him providing NO evidence toisupport his personal 'opinion'. He did however state that the hospital needed to save money!

Can't understand why they have such late visiting hours! Can't get in till 2.30...only to come out to rush hour in middle of London....
Why not have morning visits ?
Found the travelling home very stressful, which is the last thing you need!

Epilepsy Nurses make out they have tried calling. I watched my phone go straight to voicemail for that message but none of the other calls I received as normal. Basically told me to go to my GP despite me requesting meds recommended by my Specialist. Ended up being brought to A and E by Ambulance due to lack of help!
CQC is my next call.

To protect members of the public it’s important to call out ENT Nara Orban for her appalling service. If you have an appointment with her please make sure you get a second opinion from a competent ENT - she gives generic answers in complete contradiction to highly experienced ENTs, she treats long term chronic symptoms as trivial, and she makes statements that are untrue and extremely distressing for the patient, ultimately discharging the patient with no further treatment - even when it has been confirmed that they actually need surgery. Any good ENT would agree that this career ENT should be struck off the GMC register, and it would be good for the NHS and GMC to check and evaluate our doctors so that patients can get the treatment they need. Always be suspicious when a consultant doesn’t have ANY reviews online. Stay positive and find someone GOOD who can help you - you deserve better. Take care please!

Was at whipps cross hospital with my partner arrived at 3am she was seen and rushed tho to emergency center she was in so much pain but nobody offered to help or put her on the emergency list she suffer from a reage of heath issues and metre heath we was left in a room for 6h and nobody came to examine my parter we came out the room about 9am as nobody was coming to help then notice all the night team went home and forgot about us then the day team came on witch they where very rude and again nobody offered to help was 11 am befor I got tho to someone to help my partner as she was about to pass out in waiting room got out 16h no wonder the NHS is falling apart bloody disgrace amd has scared my partner from ever go into a hospital again all that read this plan what hospital you go to and perpear for a long wait.

On Thursday 26th September I attended Barts for an echocardiogram. I was their last patient so it was the end of a long day.

The clerk was very friendly.

The one female and two male doctors were totally professional, committed, kind, caring, friendly and formed an immediate rapport.

Their sense of humour lightened the experience.

I was very lucky to meet such delightful doctors.

I took my 8 year old daughter to the Junction 3, Children's Blood Test at Whipps Cross Hospital. The staff were so great with her. They out her at ease and were so fast. They were friendly and gentle. Even my daughter said it was a "great" experience. Thank you so much team. I hope you get the recognition you deserve.

I am going to make an official complaint because of the way I was just left waiting in A&E for 14 hours, after being brought there by police from being assaulted and attacked at a bar. I wasn't offered a cup of tea, support anything. I was at first sent to the wrong department! A complete test of my sanity and strength. It wasn't any kind of service at all.

Nobody wants to be in hospital but if you have to be then Bart’s is the place to be.
Bart’s is well managed, spotlessly clean, The staff from cleaners, porters, nurses, physios, radiologists, doctors to consultants are extremely warm and friendly, always a big smile, so vital for patients who are a little anxious. You feel you REALLY matter to all the staff, they raise you up!!! I will not name names as it would not be fair to single out individuals from such a fine team.
To all at Bart’s I send my heartfelt thanks for the care and empathy I received during my stay with you.
With my vey best wishes
John King

Fantastic care at Barts. I just had a Pacemaker implanted in the Barts Health Centre. Every single person that I came into contact with helped me cope with what was a fast moving and traumatic experience.
This hospital is probably one of the best hospitals in the UK and is the level that every NHS hospital should attempt to emulate.

The medical staff were all incredibly caring and always had time to answer questions and did everything they could to assist my passage through the hospital.

Colonoscopy department.
Exceptionally well planned.
Wonderful clinicians delivered great patient care.
Procedure was quick and painless,
I didn’t have sedation, really wasn’t needed.
I felt included throughout the procedure.
Don’t be afraid if you’re offered a colonoscopy, it could just save your life and it’s nowhere near as bad as you’d think, down to the professional team work of Dr Benedick and his nursing staff.
I can’t praise them enough!

Avoid that hospital whenever you can. First, waiting time is notoriously long everywhere from A&E to hospital admission, that includes 2-3 hours waiting for a cold sandwich when you were admitted into hospital and were starving on your patient bed. You rarely see a doctor day after day and nurses do not know how to do injections - that can be life threatening in a hospital! It takes forever to get any blood test results. When finally the test is there, the reason why they never call you to give you results is because they had the wrong number. Then you finally call them back to get the results they tell you they cannot transfer your call because the system is down. They don’t know when the medical info will be shared with GP either. Whatever you ask, most likely they don’t know anything! Full of drama and beyond imagination on how a hospital could be run like this, it is supposed to be a reliable place where people cares, seems quite the opposite.