Just had our regular yearly sump pump service performed by Curtis. Arrived promptly, and did a really thorough job. I highly recommend this company. From arranging the appointments via Emma,... See more
Company replied
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James attended my client's property to carry out an agreed job. However, some previously unidentified issues were uncovered which required further insight from a drain specialist. James made it ver... See more
Company replied
Curtis did my annual pump service. He arrived promptly and was very pleasant and efficient
Company replied
Liam turned up on time,was polite and tidy. Did an absolutely thorough job on twin pump system x2 and checked thru all the electrics paying attention to the alarms. He cleaned up afterwords having rec... See more
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Company details
Written by the company
The Basement Sump & Pump Co are specialists in the maintaining, servicing and installing of basement sumps and pumps. Our highly trained technicians are experts in their field and only work on basement sump and pumps so you can be safe in the knowledge that the heart of your dry basement system is in good hands ! Pump failure can often be avoided by having your basement waterproofing system regularly checked over. Having invested in your basement waterproofing system an annual ’Clean & Check’ is a small price to pay for the peace of mind that it will continue to keep your basement dry for many years.
Contact info
Gadbrook Park, CW9 7XF, Northwich, United Kingdom
- 0800 019 9949
- info@basementsumpandpump.co.uk
- www.basementsumpandpump.co.uk
Fitting of sump pump
Martin arrived on time. He was very friendly, efficient and tidy. Everything was explained clearly. Would recommend. Liz
June 20, 2022
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for your kind feedback regarding our Engineer, Martin, we are glad the installation went well for you.
Excellent work, exorbitant costs
Martin attended my home and installed a sump pump in my cellar. A few weeks in and the cellar is dry and it is doing the job. Martin was fantastic and explained everything. He is a credit to the company.
However the cost was ridiculous. Over £3k for three quarter of a days work and the pump/pipes. was very disappointed with the price.
June 17, 2022
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for your review. We are pleased that you were happy with Martin and his work. Often costs for work are related to the equipment being installed, however, if you have any further questions regarding the costs of the work please don't hesitate to get in touch on info@basementsumpandpump.co.uk
Excellent service from Martin…
Excellent service from Martin going above and beyond the call of duty to ensure that our pump was properly grounded and safe to use. Explained carefully what he was doing and gave advice about another pump we have. Highly recommend.
June 7, 2022
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for your review.
Annual basement pump service
Martin, the engineer was very friendly and helpful explaining what he'd done regarding servicing our basement pumps and showing pictures before and after. Excellent service and highly recommended.
May 26, 2022
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for your review.
Excellent service from Martin
Excellent service from Martin. Friendly, efficient and knowledgeable, he explained everything clearly and sorted our problem quickly. Will definitely use again, thank you.
May 5, 2022
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for your review.
Always great service
I have been using this company to service our cellar pumps for 15 years. Always professional service from Martin the engineer who visits every year. Today he’s installed two new pumps with a battery back up - quick, clean and timely installation
April 28, 2022
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for leaving a review - much appreciated.
Great service
Martin provided a great service. He was on time, efficient and tidy and explained everything very clearly.
April 26, 2022
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for leaving a review - much appreciated.
Martin provided his usual efficient
Martin provided his usual efficient, professional and friendly service and answered all questions. Would definitely recommend the service he provides. Thank you
Peter (Ilkley)
April 14, 2022
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for your review, it is much appreciated
Excellent from start to finish
James was excellent from start to finish, both in the careful consideration of the work needed and in the process of doing the job. He also left everything clean and tidy and was friendly, professional company at all times. Would wholeheartedly recommend.
March 24, 2022
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for taking time to leave a review Anna, much appreciated!
Basement sump and pump - Martin
Martin showed up this morning - we found his service to be excellent. He was polite, attentive and helpful. Any questions were answered. He carried out the service and showed us the readings providing reassurance that all was operating as it should. Thanks Martin.
March 21, 2022
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for your review.
What an excellent service!
What an excellent service we had from Martin yesterday! He was very friendly, very efficient, knew exactly what he was doing, fixed the problem, checked everything and left it all clean and tidy. I wish all technicians were as good.
January 28, 2022
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for leaving a review - much appreciated.
Liam came and did a good job
Liam came and did a good job. As was about to leave he checked all done and I asked him about the hanging pump outside the basement. His first time and he didn’t know about that one but got his kit out again with no bother and checked that one too. Just as well as electric supply needs replacing. Good job thoroughly done and nice guy with it.
December 20, 2021
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for leaving a review - much appreciated.
Long overdue pump service
Arranged service on cellar pump that had not been looked at for several years. Prompt and professional service from both the office staff and Martin, who came to do the job. He was very knowledgeable and offered very useful advice. Very happy with company and would recommend.
October 25, 2021
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for leaving a review - much appreciated.
Excellent customer service
Excellent customer service from both the staff in the office and the engineer who visited, annual service was arranged really quickly, engineered who visited site was really friendly, professional and knowledgeable. Its a pleasure dealing with such a great company. Thank you
October 14, 2021
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for leaving a review - much appreciated.
Pure profiteering
Pure profiteering, I asked for a quote for a sump pump with no channels. Just to pump out the water in my basement.
No electric work it’s all ready there, I’ve had 3 quotes two and 1.5k and these at £3100 plus vat.
Really !!!
October 5, 2021
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for your feedback. We’re sorry to hear that you felt disappointed with the quote provided.
We understand that pricing can vary between companies, and this can be frustrating when comparing quotes. Our quotations are based on a full assessment of the system required, including the specification of the pump, installation requirements, and ensuring a reliable long term solution.
Thank you again for bringing this to our attention.
Brilliant
Brilliant, professional service. Martin was very helpful, quick and efficient and explained everything in full.
We had our pump serviced before a house move and haven’t hesitated to recommend the company/Martin to the new owners.
October 4, 2021
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for leaving a review - much appreciated.
A really professional company
A really professional company. Prompt reminded about the service and great contact by email and phone. Martin came to do my service and he was brilliant! Really friendly, full explanation and didn’t mind that I hadn’t managed to move the carpet he did it and put it back. Full explanation of what he did and why. Superb service! Would recommend to everyone.
September 7, 2021
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for leaving a review - much appreciated.
Professional and reassuring
I recently brought a house in Bakewell not knowing it had a sump. My anxiety and ignorance about them were quickly dispatched by the thorough helpfulness of this company. Martin, the technician, was incredibly helpful, knowledgable and reassurced me with professional ease. Outstanding.
July 14, 2021
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for leaving a review - much appreciated.
First class service and expertise
First class service and expertise. Reasonable quote and quick return around. Excellent communication throughout. Would definitely use again.
May 31, 2021
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for leaving a review - much appreciated.
Friendly and efficient
Friendly and efficient service and very easy to deal with. Will use again.
November 24, 2020
Unprompted review
Reply from The Basement Sump and Pump Co
Thank you for leaving a review - much appreciated.
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