Its a great gym,I normal y go to the one in Lagoh its always clean,has good space and Andrea one of the staff that woks there its so sweet and always makes sure everything is ok,Génesis its other mem... See more
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I’ve been going to the new Basic-Fit in Jerez (Calle de las Ciencias 14, right next to McDonald’s) and I’ve had a really positive experience so far. The gym is very clean and feels like a bra... See more
Basic Fit website only allows you to join a Netherlands club. Despite there being clubs in France it would not recognise any clubs existed in France. Had to go on a long complicated Chat Bot exercise... See more
Company replied
As someone who spends a lot of time lifting and focusing on fitness, I really appreciate the setup and atmosphere at Basic Fit Tarbes. The equipment is solid and the gym is well-maintained. However, w... See more
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Company details
About Basic-Fit
Written by the company
At Basic-Fit, we believe everyone deserves to be fit and feel great. That’s why we make fitness accessible to everyone through our low-cost, high-value solutions, built on smart, scalable technology – so you can work out the way you want. We’re on a mission to help you build fitness habits you’ll love and stick with.
Start making fitness your basic and…
Become a memberContact info
Netherlands
- www.basic-fit.com
4.2
Great
97K reviews
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Very convenient gym.
Very convenient gym.
It is great and fully equipped with all the necessary equipment for your gym sessions.
The only issue is that it is usually pretty busy, but I guess that's because it is so good.
Going to the gym shouldn't be expensive, and this is why it works so great with Basic-Fit
February 2, 2026
Reply from Basic-Fit
Hello,
Thank you very much for your positive feedback! We’re glad to hear you enjoy the equipment and overall experience at our gym.
We also take note of your comment regarding peak hours and appreciate your understanding.
Webcare team Basic-Fit
I am waiting in the door for like 1…
I am waiting in the door for like 1 hour. The system is really bad. I already paid but i still cant get in.
April 8, 2026
Reply from Basic-Fit
Hi! 😊
It is unfortunate to hear that you have experienced difficulties accessing the location. We understand that this is frustrating.
We will follow up with you personally to look into the issue.
If you have any questions, please feel free to reply to this email. 🧡
With sporting regards,
Rosa, team social Basic-Fit
Predatory pricing but good gyms
The basic fit gyms are very good. Basic, of course but all that you need to retain a baseline level of health. I do however find that the pricing structure is unfortunately very predatory. A €19.99 inscription fee is maybe understandable however after returning to renew my subscription, I do not find it appropriate to charge this fee a second time as I am already in the system (Not to mention this is all automated anyway and thus there is naturally no need to actually charge this fee in the first place but I digress...). They do however hide the fact that when you cancel your contract, you will be subjected to a forced additional 4 week payment of €44 which is completely predatory, unnecessary and leaves a bad taste in the mouth of their clients. Other than that, I think Basic fit can be a good choice though there is room for improvement for sure.
April 8, 2026
Reply from Basic-Fit
Hi Kristian,🧡
Thank you very much for your detailed feedback and for taking the time to share your experiences with us. We truly appreciate hearing that you are satisfied with the quality of our gyms and consider Basic-Fit a good choice.
We understand that costs and cancellation policies can sometimes be unclear and frustrating. Please note that when you cancel your membership, there is a required notice period of four weeks, during which a fee of €44 may still be charged. We will take your feedback seriously and look into how we can improve our communication to make this clearer for everyone.
Regarding the sign-up fee: unfortunately, this fee is charged again if you choose to register anew, since you are no longer an active member once your membership has been canceled.
Additionally, we are required to keep your data for the Dutch tax authorities, even after your membership has ended.
We appreciate your feedback and hope you continue to see value in our services.
If you have any further questions or suggestions, we are always here to help.
Kind regards,
Team Basic-Fit
Everything easy
April 7, 2026
Very easy to subscribe
April 7, 2026
Inscription simple dans l'ensemble mais…
Inscription simple dans l'ensemble mais lorsqu'on a cliqué sur un lien de parrainage, on ne sait pas si celui ci est validé.
April 6, 2026
Reply from Basic-Fit
Hi Dimitri,🧡
Het spijt ons te horen dat je problemen hebt met het vinden van de app via je e-mail. We begrijpen dat dat erg frustrerend kan zijn.
Om je account te kunnen activeren, is het belangrijk dat je de app downloadt via de Play Store of de App Store. Zodra je de app hebt geïnstalleerd, kun je je account activeren en gebruik maken van alle functies.
Mocht je nog hulp nodig hebben bij het downloaden of activeren van je account, aarzel dan niet om contact met ons op te nemen.
We helpen je graag verder.
Bedankt voor je geduld en begrip.
Met vriendelijke groet,
Team Basic-Fit
The app is not good I log in and see…
The app is not good I log in and see only my old subscriptions no other options like to get a new subscripton
April 5, 2026
Reply from Basic-Fit
Hi,🧡
Hartelijk dank dat u de tijd heeft genomen om uw ervaring te delen.
Het spijt ons te horen dat u problemen ondervindt met onze app en dat u geen opties ziet voor een nieuwe abonnement. Dat is zeker niet wat wij willen dat onze gebruikers ervaren.
We begrijpen hoe frustrerend dit kan zijn en willen u graag helpen om dit op te lossen. Kunt u ons eventueel wat meer details geven of contact opnemen met onze klantenservice?
Zo kunnen we samen kijken naar een passende oplossing en ervoor zorgen dat u de volledige functionaliteit van de app kunt gebruiken.
We waarderen uw feedback enorm en hopen dat we u snel beter van dienst kunnen zijn.
Met vriendelijke groet,
Team Basic-Fit
Great service and quick to sign up
Great service and quick to sign up. Amazing facilities. Thank you Solé (not sure of name spelling) for your help.
April 4, 2026
Your registration takes as long as…
Your registration takes as long as applying for a mortgage. Even though it's just a gym
April 4, 2026
Reply from Basic-Fit
Hi,🧡
Thank you for sharing your feedback. I understand that the registration process felt lengthy and frustrating, especially for a gym.
We sincerely apologize for any inconvenience this may have caused. Our goal is to make the process as smooth and quick as possible, and we appreciate your patience.
If there’s anything we can do to assist you further or improve your experience, please don’t hesitate to reach out.
We value your feedback and hope to welcome you to our gym soon.
Best regards,
Team Basic-Fit
pre-payment everything in English
pre-payment everything in English, latter all in dutch
April 3, 2026
Reply from Basic-Fit
Hi,🧡
Thank you for your feedback. I understand that the pre-payment process was in English, and later everything was in Dutch.
We apologize for any inconvenience this may have caused.
We aim to provide a consistent and comfortable experience for all our members, and your feedback helps us improve.
If you have any questions or need assistance, please feel free to reach out.
We’re here to help and want to ensure your experience with us is as smooth as possible.
Thank you again for sharing your thoughts. We hope to see you soon!
Best regards,
Team Basic-Fit
Good company with reasonable prices
Good company with reasonable prices. Facilities and equipment are well maintained.
Only I didn't got the backpack as promised.
February 24, 2026
Reply from Basic-Fit
Hello,
Thank you so much for your feedback.
We're glad to hear you're happy with our service and that the registration process was easy for you.
Best regards, and have a great day!
The Basic-Fit – Social/Webcare Team
All very Good. But there are more people and fewer machines.
Hello sir, I think everything is good. The staff is also very good, they speak friendly and if you need any help, they also do it. The link entry also does a good job.
March 29, 2026
Reply from Basic-Fit
Hello,
Thank you very much for your appreciation.
Our company is satisfied with our current service and our personal experience.
¡A cordial salute and a warm welcome!
El equipo de Basic-Fit – Atención al Cliente/Redes Sociales
Los monitores del basic fit de la av…
Los monitores del basic fit de la av lobete en Logroño son excelentes personas y profesionales
April 2, 2026
Impossible for ipads
Well to begin with, incrtiption did not pass well with a ipad, so i had to ask my friend to make it on PC
April 2, 2026
Reply from Basic-Fit
Hi Alex,🧡
Thank you very much for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the registration process on your iPad.
We understand how frustrating it can be when technology doesn’t work as expected, especially when trying to get started.
We appreciate your patience and are glad that your friend was able to assist you with completing the registration on a PC.
We are continuously working to improve our platform to ensure a smoother experience across all devices, including tablets and smartphones.
Your feedback is very valuable to us, as it helps us identify areas where we can improve.
If you encounter any further difficulties or have any additional suggestions, please do not hesitate to reach out.
We want to make sure your experience with us is as seamless and enjoyable as possible.
Thank you once again for your understanding and for choosing us. We hope to serve you better in the future.
Warm regards,
Team Basic-Fit
Inscription complicated
Hey Basic fit. I like your club. You send me an email to evaluate your inscription process. It was complicated. I already was member and just wanted to resubscribe. First I couldn't find my club because the postal code was not set correctly. You then offered to chose between IBAN payment or card or PayPal, when you chose payment per card the button to pay doesn't change it's colour and I had to try it several times and then change it. I also had to re-enter all my info although I was already member until few days ago. Although I re-entered them, now I have still my old address in my account. I also don't understand why you are forwarding me to trust pilot to evaluate your inscription process, but if you want so...
April 2, 2026
Reply from Basic-Fit
Hi Matze,🧡
Thank you very much for taking the time to share your feedback.
We’re glad to hear that you like our club, but we sincerely apologize for the difficulties you experienced during the re-registration process.
We understand how frustrating it can be when things don’t go smoothly. Your comments about the postal code issue, the payment process, and re-entering your information are very valuable to us. We are continuously working to improve our procedures to make everything more straightforward and user-friendly.
Regarding the Trustpilot link, we use it to gather honest feedback and improve our services. We appreciate your honesty and apologize if this caused any confusion or inconvenience.
Thank you again for your patience and understanding. If you need any further assistance or have additional questions, please don’t hesitate to contact us directly.
We hope to serve you better in the future.
Best regards,
Team Basic-Fit
Excelente experiencia desde la…
Excelente experiencia desde la inscripción hasta la visita al gimnasio.
April 2, 2026
Reply from Basic-Fit
¡Hola! 😊 Gracias por tu comentario.
Nos alegra muchísimo saber que tu experiencia ha sido excelente, desde la inscripción hasta tu visita al gimnasio. Trabajamos cada día para que todo el proceso sea sencillo, rápido y agradable, así que nos encanta saber que lo has vivido así.
¡Gracias por compartirlo!
Equipo Webcare Basic-Fit
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