Bass Centre Reviews 

766
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I love this place - great range of Bass guitars - very knowledgeable staff - that ask all the right questions and offer great advice. I'm a very average player - but they understood what I needed and... See more

Rated 5 out of 5 stars

Very easy, had a question answered very promptly before purchasing. The EMG Geezer Butler PJ pickups are a great step up from the basic P bass setup that I had, tone control seems to very nicely take... See more

Rated 5 out of 5 stars

Great service even during COVID19. - Online Bass by Request videos really helpful to me in buying my first bass. - David took time to answer questions i had over the phone (given the store is shut... See more

Rated 1 out of 5 stars

So to update, I worked out that they sent me the club bass in a verithin bass case so I pointed this out to them to still give them the opportunity to rectify their mistake and rather than do that... See more

Company replied

Company details

  1. Hobbies & Crafts

Information provided by various external sources

The Bass Centre has been Australia's only dedicated Bass store for the past 25 years, servicing the bass playing community Australia wide. We offer sales, service and advice, in house bass repairs, excellent customer service and great gear at super competitive prices. We are real people, we play bass.....we live and breath it. The staff at Bass Centre have all been here for a long time, our newest employee has been here for 5 years, our longest....25 years. Combined, we have done literally 1000's of gigs all over the country and we know a tonne about bass gear!! We understand what you want and we try and get you the right gear for the right price every time. We have customers fall over Australia, many of whom have been shopping with us for more than 20 years. We are interested in building long term relationships with our customers, lets face it, playing Bass is a passion that can be all consuming. Our wants change and our gig situations change all the time and you need the right "tools" for each gig that comes your way. We strive to not just cater for your current needs, but to cater for all of your needs of your bass playing career. As much as it sounds like a pitch..........We are seriously here to help


Contact info

3.9

Great

TrustScore 4 out of 5

766 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(766)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome service

Awesome service. Very quick turn around. Thanks everyone, really appreciated. Stay safe

April 2, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Super impressed as always. Outstanding service. 5 stars all the way.

March 19, 2020
Unprompted review
Rated 5 out of 5 stars

Hercules Guitar GSP38WB.

Received Hercules Guitar hanger within 3 days and I now have it mounted on the wall which was easy to install and it works really well. I would recommend this guitar hanger for all bass players which also helps declutter the music room.

March 18, 2020
Unprompted review
Rated 5 out of 5 stars

The best in the business

These guys are the one stop shop for bass - always helpful and willing to give their time to you. They stock the good stuff that others just don't. I never look anywhere else.

March 18, 2020
Unprompted review
Rated 5 out of 5 stars

Bass centre

Bass centre. Wow. Exceptionally fast woth there order. Recieved my order in regional queensland from melbourne in really great time. Thanks Bass centre.

March 15, 2020
Unprompted review
Rated 5 out of 5 stars

Great Shopping Experience

Couldn't have had a better experience.

I travelled from the Blue Mountains (NSW) especially to put hands on what would be my new 5 String bass. I'd done a lot of online research and decided the only way to really know what I'm getting would be to actually play the bass. I don't know of a bass shop with as good range as the Bass Centre, so the decision to travel was easy.

I wandered into the shop (wife in tow) at a very busy time. I was promptly greeted and asked what I could be helped with. Having stated my need for a 5 string and nominating a pretty generous budget range, I was shown to an amp (a lovely Darkglass) and brought a procession of basses I wished to trial. Some inexpensive, some not so. I didn't want to miss a good bass by being prejudiced by price.
An hour later the shop had emptied and I was left with a difficult choice of two really nice basses of satisfactory shape, playability, weight, sound, colour, etc. I bought a black Sandberg. It suits my playing and it wasn't even the most expensive!

All the staff had been involved at some stage and I am grateful for their patience and good advice along the way. Nothing seemed to be too much bother, even in the busy period. They shipped the bass to me at first opportunity after the long weekend and it arrived at 10am next day. Can't do much better than that.

This is my second perfect experience with the Bass Centre. You may find a bass cheaper online, but there is no substitute for trialling a bass in person, or the excellent personal service the Bass Centre offers.

Thank you to all the staff involved on the day and the chap I spoke to in the week before about string spacing (sorry - I'm hopeless with names).

March 13, 2020
Unprompted review
Rated 5 out of 5 stars

We went on the internet to get what…

We went on the internet to get what Darryl needed and as we have visited the Bass Centre we went straight to the website. It was instant reply from them. I would encourage musicians to visit their websight.
Thank you.

March 13, 2020
Unprompted review
Rated 5 out of 5 stars

Bass Centre delivered an excellent bass…

Bass Centre delivered an excellent bass at a great price. The guitar arrived in excellent condition, was nicely set up and even in tune. I was a touch concerned during shipping as the updates didn't quite match where the instrument actually was. However, the the gentleman at the depot called the driver so I could directly collect my bass rather than wait for it to be processed.

March 11, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look