Ordered a shower payed for it then got a email next day saying out of stock so they sent me an alternate one that I was grateful for. However just had a message of the customer I fitted for saying i... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Products as described on website and appear to be robust and well made. Delivered in 3 days over a weekend. The basin is quite heavy but no fixings or recommendations are provided with the product by... See more
Company replied
I ordered a Belfast sink. It was a competitive price, but I was told there would be a considerable delay due to stock issues. I said that should be ok but then surprisingly it arrived just a few day... See more
Company replied
Purchased the Bailey chrome bath shower mixer tap & rigid shower riser kit. Quality of the pipework felt quite plasticky and some of the shower head holes appear to be blocked. The Flexi hose conne... See more
Company replied
Company details
Written by the company
Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
Contact info
Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, United Kingdom
- 0151 458 0466
- hello@bathroom-house.co.uk
- www.bathroom-house.co.uk
3.7
Average
578 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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Purchased a gorgeous rain shower and…
Purchased a gorgeous rain shower and handheld shower combi last summer, ready for the builders to install in May 25. Unfortunately they threw away the fitting instructions, so later last year, when something went wrong I had no way of knowing what.
I live alone and had to wait for my lad to visit, at which time he identified what he thought was the issue - a washer with a split in.
I contacted the company explaining the situation, and they immediately replied informing me that this was how the washer was meant to be. They sent me a new set of fitting instructions, and amazingly even sent me a video of their own staff putting the rain shower head together ! Couldn't go wrong.
I explained my situation, in that I lived alone, and was waiting for surgery on my back, so was dependent on my son helping me with this, and they were fully understanding and supportive.
Had the Op in Dec and when my lad brought me home, he nipped upstairs and fitted everything back together - and realised that what he THOUGHT was the issue, was in fact not!
The rain shower didn't work for the reason the 2 plates had burst apart! Once he's spotted the washer with what he thought was a split in, he hadn't delved any further.
Bless them, I contacted the company when they re-opened in Jan, explained the situation now, and they immediately sent me a replacement rain shower head.
In 10 days time, my lad will visit again and fit the new shower head for me, and I can't wait, as by that time the wound in my back should have fully healed and I can have a wonderful, proper shower!
I have been astonished by the kindness and helpful attitude of the staff at this company, and I have been delighted by their exceptional customer service, as I have continued to contact them with what I thought was the problem, only to discover something else! They took it all in their stride,and other companies would do well to follow their example.
I can absolutely recommend them.
October 1, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Dear Aileen,
Thank you so very much for taking the time to leave such a detailed and heartfelt review. We are genuinely touched by your kind words and truly grateful that you chose to share your experience.
We’re so pleased we were able to support you through what was clearly a challenging time, and we’re glad the instructions, video, and replacement shower head helped resolve things in the end. Your patience, positivity, and good humour throughout it all were an absolute pleasure for our team.
It’s especially wonderful to hear that you’re recovering well from your surgery, and we hope that by now you’re enjoying that long-awaited, proper rain shower , very well deserved indeed!
Thank you again for your recommendation and for trusting us. Wishing you continued healing, comfort, and many relaxing showers ahead.
Warmest regards, Zoey - Bathroom House
Reply from Bathroom-House.co.uk
We’re sorry to hear this. If the item wasn’t as expected, please contact our customer service team with your order details so we can assist you with a return or exchange.
Reply from Bathroom-House.co.uk
HI Paul, Please check your emails :-) DPD have been unable to deliver your order and have returned it back to Bathroom House.
Your order was dispatched on 6th January. DPD attempted delivery on the following dates: 7th & 8th January.DPD will have contacted you on the morning that your order was out for delivery with a 1 hour delivery time slot and asking for further instructions if you were not going to be available to accept delivery. Without instructions from you, DPD will not leave your parcel unattended or with a neighbour. Please reply to our email to re-schedule your delivery.
Please avoid using this retailer
Please avoid using this retailer. I could only get a specific shower from the which is why I used this company. They do not reply to any emails, no one answers the phone and good luck trying to get a refund. Very disingenuous company and I will be contacting my credit card company for the refund as I've heard nothing from them. Closed the entire Christmas period as well which is frankly ridiculous. Their returns process is very expensive.
December 8, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Hello, Thank you for contacting Bathroom House. Happy New Year!
Bathroom House was closed from 5 pm on Tuesday 23rd December 2025 & we re-opened today, Monday 5th January 2025 at 8 am. Any orders placed or returns requested between our closing date will be processed from Monday 5th January 2026. Our Customer service has also been closed during this time. If you can provide your order number I will be able to help you. Your review does not identify you unfortunately. Kind regards, Zoey - Bathroom House
Save your money
Save your money and buy elsewhere, from a proper reputable company.
December 26, 2025
Unprompted review
I ordered a Belfast sink
I ordered a Belfast sink. It was a competitive price, but I was told there would be a considerable delay due to stock issues. I said that should be ok but then surprisingly it arrived just a few days later. Helpful emails and no hassle.
December 9, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that, despite the initial stock update, your Belfast sink arrived much sooner than expected. We always try to keep customers informed and deliver as quickly as possible whenever stock becomes available.
It’s great to know you found our emails helpful and the whole process hassle-free. Thank you again for your order and for sharing your experience.
They were very helpful with getting a…
They were very helpful with getting a replacement part over without charge and the products are good quality.
Zoey was great !
December 4, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Thank you so much for taking the time to share your experience! ⭐⭐⭐⭐⭐
We’re delighted to hear that the replacement part was sorted quickly and you’re happy with the quality of our products. Customer satisfaction is always our top priority, and feedback like yours reassures us we’re on the right track.
If you ever need anything else, we’re always here to help. Thanks again for choosing Bathroom House!
Customer service AWOL
Update 12/12: Items all delivered. Will upgrade my rating. A little stressful nonetheless when I am paying contractors to be on site.
Update 8/12: After this review, they have contacted me to confirm order. A real shame that I should have to rant like this. You just needed to pick up your phone :-(
Original review:
I placed an order early last week with you and have had no confirmation or dispatch information but the money has left my account. I'm emailing, I'm calling, I'm leaving messages when calling. No response. I have contractors in my flat that will soon get to my bathroom and I need these items delivered this week.
To add insult to injury you were super quick to contact me when my payment failed to authenticate on your website but now the communication is non-existent. Please please contact me. This is really poor form.
Mr Andrews invoice 168821
December 4, 2025
Unprompted review
Reply from Bathroom-House.co.uk
HI Luke, I hope this message finds you well.
Thank you so much for placing your order with Bathroom House. I have emailed you a copy of your order confirmation.
I'm happy to let you know that your order has been dispatched using two couriers. You’ll find the delivery notes attached to your mail as well. Your first delivery is scheduled for tomorrow via DPD, and they will send you a text with your one-hour delivery time slot. As for your second delivery, which includes the bath screen, you will receive an email with the courier details once that item is on its way to you.
We are glad to confirm that we received payment for your order on December 4th. Since you opted for standard delivery( 3-5 working days), your items should all arrive by December 10th.
If you have any questions or need assistance at any point, please don’t hesitate to reach out to us at Bathroom House. We’re here to help. If the line rings out, were busy on another call, rest assured someone will always come back to you, it may take a little longer during busy periods.
Best wishes,
Zoey
Bathroom House
8/12 Hi Luke,
Thanks for your updated review. Bathroom House phone lines are open 10am to 5.30pm Monday to Friday, if the call rings out during this time and diverts to voicemail, we are busy on a call with another customer. Rest assured someone will always come back to you, it may take a little longer during busy periods such as this being Black Friday week/ Cyber Monday week. Im happy to see you order was dispatched and delivered on time within the 3-5 working days.
12/2Thank you for upgrading your rating. For future reference, Bathroom House offers Next Day Delivery on the majority of items. This can be a convenient option if you have contractors on site and are unable to wait for the standard 3–5 working day delivery service.
Really happy with everything.
November 27, 2025
Reply from Bathroom-House.co.uk
Thank you for your review! We’re thrilled to hear that your really happy with everything :-)
Delivered the product
Delivered the product, it was good value when compared to similar items on other sites and it arrived just a day after ordering.
Yet to use the valve but so far all seems good, thanks team!
November 26, 2025
Reply from Bathroom-House.co.uk
Thank you for your review! We’re thrilled to hear that your order arrived quickly and that you found it good value. We hope the valve performs perfectly when you start using it, and we’re always here if you need any support or advice.
Thanks again for choosing Bathroom House!
Reply from Bathroom-House.co.uk
Thank you so much for your review! We’re delighted to hear that you were pleased with your hot water tap and found our service fast and efficient. If you need any further assistance or have any questions in the future, we’re always here to help.
Thanks again for choosing Bathroom House!
Great pricing backed up by fantastic…
Great pricing backed up by fantastic telephone support & rapid delivery.
November 25, 2025
Reply from Bathroom-House.co.uk
Thank you so much for your review! We’re delighted to hear that you found our pricing competitive and that our telephone support and delivery exceeded your expectations. Your feedback means a lot to us. If you ever need anything in the future, we’re always here to help!
Kind regards,
The Bathroom House Team
Item is faulty they answered initially…
Item is faulty they answered initially emails then nothing do not use this company terrible service
September 24, 2025
Reply from Bathroom-House.co.uk
Thank you for your review. Rest assured you will always receive a response from Bathroom House. Response times may be a little slower during busy periods. Thank you for your patience. Your issue has been reviewed and it can be caused by pressure imbalance or a fault with the cartridge. We have dispatched a replacement tap to you on a next day service. If the issue persists once the new tap is installed, you will need a plumber to look at your mains hot and cold feed pressure. Please do not hesitate to contact Bathroom House if you have any further queries.
Had to cancel as would be away last…
Had to cancel as would be away last minute and would miss delivery. Emailed and they cancelled within 20 mins. Great service. Was in the evening too
November 19, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Thank you so much for taking the time to share this 🙌
We’re really glad we could get your order cancelled quickly and save you the hassle while you were away – especially in the evening and at short notice.
We know our customer service hasn’t always been as fast as we’d like, so we’re currently working overtime to get on top of a customer service backlog and to improve response times across the board. Feedback like yours really helps show us we’re moving in the right direction.
Hope we can help you again in the future :-)
Don’t take the risk - if there’s a fault you’ve had it.
I ordered two items, one the tap was damaged, completely bent out of shape, the other was the wrong item.
Okay, these things happen and so contacted customer service. Still waiting for a response. HOWEVER, they make it very clear, do not chase up otherwise you will be moved the back of the queue. Not a problem if they get in touch, day 4 since the complaint and still waiting.
Plumber coming next week so will have to order items from a real company rather than this sham operation. Thank god it was on credit card. My advice: Don’t take the risk.
November 19, 2025
Unprompted review
Reply from Bathroom-House.co.uk
HI Karlito, We're sorry that you have not yet received a response. Were a staff member short this week, so response times are a little slower, but rest assured we will always help our customers and you can contact us via telephone for any urgent matters. Please can you give me your order number so that I can assist you?
Customer service was very helpful at…
Customer service was very helpful with sending out a replacement part for my shower. Thanks again!
November 3, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Thank you so much for your kind review! We’re delighted to hear that our customer service team was able to quickly assist and get the replacement shower part sent out for you. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
If you ever need anything else, we’re always here to help! 😊
Terrible company, Avoid!
My advice to anyone would be don’t waste your time and Money with this company.
Ordered a bath last week and paid for next day delivery, received a email stating driver will call 2 hours before delivery, no phone call and receive a email to say failed delivery.
Rang the company and they said it would be day after next now.
The day it was meant to be being delivered noticed a completely different postcode address to mine so rung the company and they advised it was fine. 10 minutes later got a email to say it won’t be delivered.
Then got another phone call to say they have sorted the delivery out and now it will be delivered…..guess what…still never arrived!!
Absolute terrible company don’t waste your time or money dealing with them!
November 11, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear about the difficulties you experienced with your delivery. We understand how frustrating this must have been, especially after paying for next-day delivery.
While our couriers are external partners and delivery logistics are not handled directly by Bathroom House, your experience still falls far short of the standard we expect from any service associated with our name.
We are currently reviewing this situation with the courier team to understand exactly what went wrong and to prevent anything similar from happening again. Your feedback is incredibly valuable in helping us improve.
Purchased a brass effect kitchen mixer…
Purchased a brass effect kitchen mixer tap at the best price I could find on the internet. When there was a slight delay in delivery, they kept me well informed and even refunded the small fee for the next day delivery. Quality of the tap is excellent and service was first class. Would definitely recommend Bathroom House.
October 27, 2025
Reply from Bathroom-House.co.uk
Thank you so much for your fantastic review! We’re delighted to hear that you found our brass-effect kitchen mixer tap at the best price online and that you’re pleased with its quality. We always aim to keep our customers fully informed, so we’re glad our updates—and the refund for the delivery delay—helped make your experience a positive one.
Your kind words about our service mean a lot to us, and we truly appreciate your recommendation. We look forward to helping you again soon at Bathroom House! 💛
Basin Part
Service and product delivered as promised and ordered part was in accordance with specification.
October 28, 2025
I was sent the wrong size and when I…
I was sent the wrong size and when I phoned and left a message no one came back to me
October 26, 2025
Reply from Bathroom-House.co.uk
Hi Jeanette, Im sorry I I cant see we have any messages or emails from you. I have just emailed you now, if you can let me know some more information, I will be able to get this resolved for you. Best wishes, Zoey
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