Ordered a shower payed for it then got a email next day saying out of stock so they sent me an alternate one that I was grateful for. However just had a message of the customer I fitted for saying i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Products as described on website and appear to be robust and well made. Delivered in 3 days over a weekend. The basin is quite heavy but no fixings or recommendations are provided with the product by... See more
Company replied
I ordered a Belfast sink. It was a competitive price, but I was told there would be a considerable delay due to stock issues. I said that should be ok but then surprisingly it arrived just a few day... See more
Company replied
Purchased the Bailey chrome bath shower mixer tap & rigid shower riser kit. Quality of the pipework felt quite plasticky and some of the shower head holes appear to be blocked. The Flexi hose conne... See more
Company replied
Company details
Written by the company
Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
Contact info
Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, United Kingdom
- 0151 458 0466
- hello@bathroom-house.co.uk
- www.bathroom-house.co.uk
3.7
Average
578 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very bad experience indeed !!
Ordered a black mixer shower and black thermostatic mixer shower from this company for myself and my customer. (As I am a bathroom fitter) I decided to try out this company.
Well to start with the items supplied to me started to appear as though the black coating on the tap began to peel off/corrode just after 5 days of installation, the leaks between the mixer tap handle and main body of the tap started. Took pictures and videos sent these to the supplier, it took two months of emails back and forth before a replacement was sent out. The quality of the products sent to me is poor, I cannot recommend their product to anyone neither would I fit their products for any customer. Their customer service is appalling, no empathy, lack of any form of professionalism, communication is very poor, rating this company with a one star rating is extremely generous in all honesty.
September 3, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Dear Emmanuel,
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear you feel disappointed, and we would like to clarify the steps we took to resolve your issue.
As soon as the fault with your tap was reported, we immediately requested photos and a video so our technical team could formally assess the item under warranty. Once this was provided, we remained in regular contact and offered a full product replacement, along with a pre-paid return QR code so the original item could be collected at no cost to you.
We understand that any product fault is inconvenient, and we did empathise with the situation. However, as a supplier we are unable to cover third-party plumbing or labour costs, which is clearly stated in our Terms & Conditions and is consistent with industry practice.
Despite this, we still arranged an exchange for you and confirmed dispatch of the replacement tap on the earliest available date, along with tracking details and local drop-off locations for your return.
We are sorry that you feel this service was not acceptable, but we do believe we handled the matter fairly, professionally, and within the scope of our warranty obligations.
If you have any further concerns or wish to discuss anything else, we are more than happy to assist.
Kind regards,
Bathroom House
Reply from Bathroom-House.co.uk
We are sorry that you are no happy with the service. When you return an item with Bathroom House, you can choose for Bathroom House to arrange the return and if the item is damaged during transit, we look after the damaged item claim on your behalf. In your situation, you returned the item yourself using Royal Mail, it is therefore your responsibility to make a claim with Royal Mail and we provided you with images and video evidence to help you with your claim.
This company is a scam when it comes to…
This company is a scam when it comes to giving refunds. They don't answer there phones and you have to wait months for a response via email, only to be told you damaged there items you just about took out of the box.
They had the audacity to take pictures of damaged goods and accusing me of sending that back to them. Refusing me a refund that has taken 3 months and counting to resolve.
Take pictures or videos of what you are sending back. Even film opening packages. They are not to be trusted
August 29, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Dear Ms Facey,
We are sorry to hear you feel disappointed with your experience, and we appreciate you taking the time to leave feedback.
We have fully reviewed your order and return, and can confirm that the item you sent back to us was received damaged. In line with the Consumer Rights Act 2015 and our published returns policy, we are unable to issue refunds for goods that are not returned in their original condition.
We record and photograph all returns upon arrival to ensure transparency and fairness for all customers. In this case, the damage was clearly documented, and the unboxing was recorded on video, confirming the item did not sustain damage while in our care.
We always encourage customers to check items upon delivery and to report any issues within 48 hours so that we can resolve them quickly.
Bathroom House is a UK-based company, and we take pride in providing excellent service, quality products, and fair resolutions in line with consumer law. We are sorry that you are unhappy with the outcome, but we can assure you that your return was handled carefully and in accordance with the law and our policies.
Kind regards,
Bathroom House Team
Will I ever receive my toilet roll holder???
Delivery failed, so I immediately paid a redelivery fee, confirmed this with them by email only to receive an automated response that they are 2 months behind on customer service emails. No response in 3 weeks to confirm if being redelivered and no sign of the item. So I'm wondering if it will take them 2 months to read my email that I have paid the redelivery fee and to resend out the item. You can't chase them because they say that will put you at the back of the queue in their reading of emails. I'm wondering how many complaints they are getting if they are that behind. Thank God I only bought a toilet roll holder and nothing more expensive.
October 22, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Hello Lia, Please can you provide your order number? We are currently responding to emails from 6 days ago and are working hard to reach our target of responding to all customers within 1 working day. For urgent matters we can be contacted by telephone Monday to Friday from 10am until 5.30pm :-)
No delivery and no response after a month
I ordered a bathroom tap replacement from Bathroom House over three weeks ago and still haven’t received any confirmation of dispatch or delivery. I’ve emailed several times to chase an update, but I’ve had no response at all.
I understand delays can happen, but complete silence from customer service is unacceptable — especially after taking full payment. I’m now having to consider cancelling the order and seeking a refund through my card provider.
Amended review due to quick turnaround in getting my package delivered
October 21, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Thank you for your feedback. We’re sorry for the delay and understand your frustration. You did receive an automatic reply letting you know we’re experiencing a backlog and that a full response is on its way. We also requested that you do not send chaser emails as they are replied in date and time order and this further delays your response time by placing you to the back of the queue each time a new email is sent. You sent 4 chaser emails which has resulted in a slower response time for you. Your order was also a specialised request for parts sourced directly from the manufacturer, which can take a little longer than usual. For anything urgent, please don’t hesitate to give us a call Monday to Friday, 10 am to 5:30 pm — we’re always happy to help.
Great price and communication
Great price and communication. The delivered tap had been damaged and a replacement part was sent within 48 hours. Excellent customer service, emails responded to within hours. I will definitely purchase from them again.
October 18, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Thank you so much for your wonderful review! 🌟 We’re delighted to hear you were happy with our prices, communication, and quick resolution. Our team always aims to provide excellent customer service and fast responses, so it’s fantastic to know this made a difference. We really appreciate your trust in us and look forward to helping you again with your next purchase. Thanks for choosing us! 🙌
Excellent purchase
After ordering online i decided i wanted to collect instead of waiting for delivery. I contacted by phone and the lady I spoke to was really helpful and sorted this for me although I had to change the style taps in order to collect the next morning. I was happy to do this and I’m so happy with my purchase. Would 100% recommend bathroom house and I will certainly order again.
September 25, 2025
Reply from Bathroom-House.co.uk
Thank you so much for your fantastic review! 🌟 We’re delighted to hear that our team could assist you so quickly in arranging your collection and helping you find an alternative tap style that suited your needs. It’s wonderful to know you’re so happy with your purchase and overall experience.
We truly appreciate your recommendation — it means a lot to us! We look forward to welcoming you back to Bathroom House again soon for your next project.
We ordered in the afternoon and was…
We ordered in the afternoon and was delivered next day in the morning wow
September 26, 2025
Reply from Bathroom-House.co.uk
Thank you so much for your great feedback! We’re delighted to hear your order arrived the next morning — that’s exactly the fast and reliable service we aim to provide. We really appreciate your support and hope to serve you again soon! 🚚✨
Next Day Delivery paid for, but no refund offered after Service Unavailable
I paid extra for next day delivery on my order and received a receipt. It was only the following day that noticed a further email, informing me that my order was ineligible for next day delivery and requiring me to confirm whether I would accept a 2-3 delivery schedule. As this was Saturday, I did not receive acknowledgment of my confirmation until Monday and the delivery was made on Wednesday. However, to date, I have received no communication from Bathroom-House, regarding a price adjustment in respect of my extra payment for the next day delivery service, which proved unavailable.
September 26, 2025
Reply from Bathroom-House.co.uk
We’re very sorry for the inconvenience caused. Your order was unfortunately ineligible for next day delivery due to service availability, and we apologise for the delay and lack of communication. A refund has now been issued for the difference in cost paid for next day delivery. Thank you for your patience and understanding.
I was informed a week later that the…
I was informed a week later that the item was out of stock and am still yet to receive the refund
September 26, 2025
Reply from Bathroom-House.co.uk
We’re very sorry for the inconvenience you experienced. Your order was due for dispatch within the 3–5 working day timeframe, but unfortunately, an inventory system error meant the item showed as available when it was actually out of stock. As soon as this was identified on the third working day, we reached out to explain the issue and offer alternatives or a refund.
We understand how frustrating the delay has been and sincerely apologise.
Not professional company to order from...
I ordered some bathroom taps from this company, and they send me scratch taps and used shower mixer, when i took it from the box water start runing from it,is not nice when you pay for your goods and you received used and scratched. I hope they will take it back!!!The problem is they don't answer me to return it back...i recived an automatic reply with an answer (they respond for emails from 28.08.2025)OMG....
September 25, 2025
Reply from Bathroom-House.co.uk
We’re sorry to hear about your experience. We provided a prepaid returns label and have issued a full refund. We appreciate your patience while this was resolved.
Kitchen tap for water heater.
Delivered quickly safe and sound, product as expected at a good price. Thanks very much.
September 24, 2025
Reply from Bathroom-House.co.uk
Thank you so much for your kind review! We’re delighted to hear your kitchen tap arrived quickly and in perfect condition. It’s great to know you’re happy with the quality and price too. We really appreciate your feedback and hope to serve you again in the future!
The Whole Experience With Bathroom…
The Whole Experience With Bathroom House Was Top Notch From The First Conversation To Delivery Of My Orders
They Do Exactly What They say And The Quality Of The Products Is Top Rate As Well
August 21, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that your experience with Bathroom House from the very first conversation to the delivery of your order was top-notch. Our team takes great pride in providing exactly what we promise and ensuring every product meets the highest quality standards. It’s fantastic to know that you’re happy with both our service and the products.
We truly appreciate your support and look forward to helping you again with your next bathroom project! 🚿✨
Customer service is brilliant
Customer service is brilliant - I had a leaking tap from the wall mounted shower deck and all I had to do was send them a video of the leak and they sent a replacement tap out which arrived within 2 days. The full shower is very sleek and modern, good water pressure, highly recommend
September 21, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Thank you so much for your fantastic review! 🌟 We’re thrilled to hear that you found our customer service brilliant and that we could quickly sort out the leaking tap with a replacement sent within 2 days. It’s great to know you’re enjoying the sleek, modern design and excellent water pressure of your shower. This is exactly the quality we aim to deliver!
Your recommendation means a lot to us, and we’re always here to help with any questions or future projects. Thanks again for choosing Bathroom House for your bathroom upgrade! 🚿✨
Don’t expect a reply from customer service
Ordered a tap in July, the handheld shower hose attachment was not the same as the picture (received a silver rubber hose rather than the normal chrome hose you expect). I contacted them to request a replacement as per their website. I received a response within a week requesting info I’d already provided. I resent it anyway for ease, this was the beginning of August, am still waiting for a response…..really simple fix. Shouldn’t be this difficult.
July 25, 2025
Unprompted review
Reply from Bathroom-House.co.uk
We’re sorry for the delay and understand your frustration. We always respond to customer service issues, but we’re currently working through a backlog which has slowed replies. Your replacement part is on its way and will be with you tomorrow. Thank you for your patience.
Avoid
Avoid! Avoid! Avoid!
Absolutely terrible company to deal with after ordering some taps. Better ordering from somewhere like victorian plumbing.
August 14, 2025
Unprompted review
Temu Shower
Ordered a shower from here and should have known better due to the low price, I got next day delivery and it came 2 days later, maybe due to me ordering in the evening
Anyway the shower is something straight off temu, lightweight, plasticy, flimsy with basic instructions, I managed to fit it, it does look nice but I'm not sure how long it's going to last!
I suppose you get what you pay for so don't be lured in with the cheap prices like I did, they're cheap for a reason
September 5, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t fully meet your expectations. While we do aim to offer great value for money, we also take pride in the quality and reliability of our products. We understand that value can mean different things to different customers.
For your reassurance, the shower you purchased comes with a 10-year warranty on the brass components and a 1-year warranty on all serviceable and moveable parts. We stand by the durability of our products, and we’re always happy to assist if you experience any issues during that period.
We also want to clarify that we have no connection whatsoever with TEMU or any similar marketplace. Our products are sourced directly from trusted manufacturers and supplied under our own brand standards. Comments like this that have no standing can have damaging effects on a business.
Regarding delivery, orders placed before 3PM will be delivered Next working day if that service is selected at checkout.
We appreciate your feedback and are glad to hear that the shower looks good once fitted. We hope it serves you well for many years to come and with the warranty in place, you can have confidence in your purchase.
Quick delivery ...good value
August 26, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.