Ordered a shower payed for it then got a email next day saying out of stock so they sent me an alternate one that I was grateful for. However just had a message of the customer I fitted for saying i... See more
Company replied
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Review summary
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Reviews shaping this summary
Products as described on website and appear to be robust and well made. Delivered in 3 days over a weekend. The basin is quite heavy but no fixings or recommendations are provided with the product by... See more
Company replied
I ordered a Belfast sink. It was a competitive price, but I was told there would be a considerable delay due to stock issues. I said that should be ok but then surprisingly it arrived just a few day... See more
Company replied
Purchased the Bailey chrome bath shower mixer tap & rigid shower riser kit. Quality of the pipework felt quite plasticky and some of the shower head holes appear to be blocked. The Flexi hose conne... See more
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Company details
Written by the company
Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
Contact info
Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, United Kingdom
- 0151 458 0466
- hello@bathroom-house.co.uk
- www.bathroom-house.co.uk
3.7
Average
578 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bathroom-House.co.uk
Thank you so much for the 5-star review :-) We're thrilled to hear you had an excellent experience with our service. We look forward to serving you again soon!
Reply from Bathroom-House.co.uk
Thank you for your feedback. We’re pleased to hear you were happy with the product, and we’re sorry for the delay in delivery.
Your order was placed on 25 August 2025, which fell on a UK Bank Holiday when no orders are dispatched. As advertised on our website, our next working day delivery service applies to orders placed on standard working days. Your order was dispatched promptly on 26 August (Tuesday) on a next-day DPD service.
Unfortunately, there was a delay at DPD’s sortation facility on 27 August, which was beyond our control, and your parcel was delivered on 28 August. We completely understand the frustration this caused, and we’ve issued a refund for the difference in delivery cost to reflect that you did not receive the service as expected.
We appreciate your understanding and thank you for shopping with Bathroom House.
Terrible company
Terrible company, wish I had done my research before purchasing as I would have gone with someone reputable. What they are doing is selling cheap low quality products at inflated prices, while the consumer assumes they are getting a service backed up by after sales support. The product leaked within the warranty period, they requested a video which I gave them, they agreed a replacement would be sent out due to inferior quality item and then no further communication was made, ignoring all other correspondences and needless to say no replacement was ever received. Cowboy company avoid at all costs unless you are looking for disappointment
Having left this review I have now finally received the replacement I was promised on 09/07. Still no communication and coincidence I think not but all is well that ends well
August 1, 2025
Unprompted review
Reply from Bathroom-House.co.uk
We’re very sorry to hear about your experience and the frustration this situation has caused. We understand how disappointing it is when things don’t go as expected.
Please note that we are currently experiencing some customer service delays, which has affected our response times, however, we always ensure every issue is addressed and resolved. In your case, the original replacement was unfortunately returned to us by DHL. To make this right, we’ve now dispatched another replacement via DPD on a next-day service.
We truly appreciate your patience and understanding, and we’re committed to resolving this matter fully to your satisfaction.
Good quality products at reasonable…
Good quality products at reasonable prices. Had slight problem with delivery which was promptly sorted by Zoey. Kept informed and revised delivery OK.
August 26, 2025
Unprompted review
Good customer service
Part of the shower was faulty, I called them and they were on the case right away. I sent them videos of the problem and they had sent a replacement part within 24 hours of this!
August 20, 2025
Unprompted review
Lovely item …
I was very happy with the 3 way shower taps.
Look lovely once installed.
Would have been 5 stars if I had received the shorter hose. After sending in the email with photos as requested, I have had no response or replacement. Hasn’t affected the usage, just would look better not having a long hose hanging into the bath.
July 27, 2025
Great taps and quick delivery
July 25, 2025
Absolutely auful
Absolutely auful. Faulty parts sent so kitchen flooded out ruining floors and solid wood cupboards. Emailed them and had no reply, been calling them and no answer, left voicemail still no reply.
July 16, 2025
Unprompted review
Reply from Bathroom-House.co.uk
We have searched our orders and cannot find an order under your name, Nicola Swannack. Please can you provide your order number so that we can help you?
Good choice of products
Good choice of products, reasonable prices.
Purchased a toilet cistern online no problem, Packaging and delivery were good.
Would buy again if I need something for the bathroom.
April 21, 2025
Unprompted review
Excellent product
Excellent product, good service, prompt.
Easy to install, does exactly it says, it’s a shower!
Looks good and a very good price, will use the company again.
April 22, 2025
Unprompted review
Placed an order with next day delivery…
Placed an order with next day delivery only to be told almost a week later it was out of stock and offered an alternative item 3days later at more than double the initial cost with 10% discount so more than 2 weeks later I'm now waiting for a refund and had to purchase elsewhere
June 26, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Were sorry to hear that your order didn't go to plan. If you would like to share your order number with me, I can look into this for you.
Terrible water doesn't even come out…
Terrible water doesn't even come out paid 150 quid for a mixer tap and the hose is shocking!!
June 25, 2025
Reply from Bathroom-House.co.uk
Thank you for leaving a review via Trust Pilot, we are sorry to hear you have a problem with your item, rest assured we will look into this for you. I cannot see any contact from you into Customer Service for advice, I have therefore emailed you requesting some information and we will be able to advise you further.
Reply from Bathroom-House.co.uk
Thank you so much for your kind words! We're thrilled to hear you were happy with the speedy delivery and found our pricing excellent. We really appreciate your support and hope to serve you again soon!
Fair price, good quality
Very pleased with reasonably priced, good quality product. Shame that website was playing up!
June 24, 2025
Reply from Bathroom-House.co.uk
Thank you for your feedback! We're so glad to hear you were pleased with the quality and value of your purchase. We're sorry to hear you had issues with the website. We're actively working on improving site performance.
Thanks again for your support, and we hope to welcome you back soon!
Thank you bathroom house
Thank you bathroom house. A tap set missing in transit was replaced, I’m very grateful.
June 20, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Thank you so much for your kind words! We're really glad we could get that tap set replaced for you quickly — it's great to hear you're happy with the outcome. Your understanding and patience are truly appreciated.
Thanks again for choosing Bathroom House, and we hope to assist you again in the future!
Bought a 3 way thermostatic shower head…
Bought a 3 way thermostatic shower head from this company to replace the last one I had l which lasted 10years from a different supplier, unfortunately this 1 only lasted 9 months which is not very good but the customer service team sent me a replacement the next day when I reported the problem to them so the negatives were outweighed by their great customer care and service.
June 20, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Thanks so much for your review and for highlighting both the issue and the positive experience you had with our customer service. We're genuinely sorry the shower head didn’t last as long as expected, but we're really pleased we could get a replacement out to you quickly. We appreciate your understanding and your kind words – they mean a lot to the team. If you ever need further assistance, we're just a message away!
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