BathroomTrade.co.uk Reviews 

123
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Just arrived back from the bank to obtain their help in recovering the payment made for goods that haven't arrived. Paid an extortionate sum to have goods delivered 48hr service. Nine days later still... See more

Rated 1 out of 5 stars

Would rather take a cheese grater to my genitals than use this company. Absolute rip off merchants who deliver broken goods, then charge you for parts they don't even have, then you have to contact th... See more

Company replied

Rated 1 out of 5 stars

4 weeks ago items stated as 'in stock' on the website, were oddly enough no longer in stock once my money had been taken. 4 weeks later the battle for a full refund for goods never received goes on. P... See more

Rated 1 out of 5 stars

This company seems to be owned by the same people who own kitchensinkstore.co.uk who I am getting nowhere with ,no answer to either phone or emails so I suspect both companies are in trouble. If you l... See more

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1.1

Bad

TrustScore 1 out of 5

123 reviews

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1.1

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(123)

1 review in the last 12 months

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Rated 5 out of 5 stars

Quality Service and Free Delivery Too

Having just made purchases from Bathroom Trade for the very first time I can only but compliment the organisation with a quality and excellent buying and receiving goods experience.
I would certainly not hesitate in using them in the future, if required and would certainly recommend them to anyone wishing purchase their products.

I wish to thank you for the first-class service received.

Kind Regards

David

November 29, 2012
Unprompted review
Rated 3 out of 5 stars

Refund not so good

made an order over the phone, people very good and helpful

unfortunately wanted to change the order, again very helpful in sorting out the revised products.

Unfortunately the refund of the original order was dealt with seperately, have recieved no confirmation that the original order is cancelled or that my card has been refunded

has spoilt what was good service

November 29, 2012
Unprompted review
Rated 5 out of 5 stars

best service ever

website easy to use. Placing order was straight forward.
Courier service and contact very good.

November 29, 2012
Unprompted review
Rated 5 out of 5 stars

Good service good product

Tried many sites to find 800x700 shower tray, most I tried did not have size available. found it on Bathroom Trade, site very clear and user friendly. Placed order and it arrived next day. Happy with prompt service and product.

November 28, 2012
Unprompted review
Rated 5 out of 5 stars

excellent service

they were the only company to actually bother, others I tried lost interest when they realised I wanted just a bath panel.

November 28, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service from everyone

I did not know I had a pulley from the shower doors missing until the plumber came (a week late) the staff on the telephone were really really good and had one here by the next days post. Thankyou.

November 28, 2012
Unprompted review
Rated 5 out of 5 stars

Brilliant

We would use this company again with no worries. Ordering was easy. The items arrived when stated that they would.
Vary good and easy makes a change these days.

November 28, 2012
Unprompted review
Rated 1 out of 5 stars

There are far better places to buy

Where do I start, exorbitant delivery charges and abysmal delivery times compared to at least half a dozen other internet based companies, no delivery time specified just sometime between 9am and 5pm and bad description of the product. I wanted a large size shower tray but I had to be able to lift it and carry it up a flight of stairs the tray I choose one that was described as light weight which I found surprising for a stone resin tray but I went ahead ordered it. Then I got an email asking if there would be someone home that could assist the driver! Alarm bells ringing I phone the company and was a assured by the call taker that the tray was of medium weight and could easily be lifted by one man, he should have added if you were Arnold Schwarzenegger.
So all in all poor service all round. There are better companies to buy from.

November 27, 2012
Unprompted review
BathroomTrade.co.uk logo

Reply from BathroomTrade.co.uk

Dear Mr Cooper,

Thank you for your comments. We are aware that you emailed into our aftersales team regarding delivery procedures and charges. As was explained at the time of the initial comments, we do take all complaints and comments extremely seriously. We make no profit from delivery and charge only what we have to. We have looked into this matter in great detail and have found that we are competitive. We accept that you disagree and I can assure you that the matter has reopened and is being looked into again. We do feel that you were aware of these charges and timeframes at the time of placing the order. We feel that our prices and procedures are clearly displayed when ordering. Your email into our aftersales team was promptly responded to and although we value each one of our customers and try very hard to keep your business, you always have the option to cancel any order at any time - should you feel that we cannot meet your needs. In regards to the weight of the tray we were unaware that anything further went wrong at the time of delivery. If you wish to contact us again, we would be happy to run through our findings with you and see if we can resolve this issue.

Rated 5 out of 5 stars

Fast delivery that exceeded expectation

Honestly, I have no complaints. The product hasn't been installed by the plumber yet so I don't have any feedback on the actual product becuase it is stll in it's wrapping. As far as the ordering system, updates and delivery the service really is 2nd to none. I would have no problems recommending this company to a friend or family member. I just hope once it's installed that I can give the same feedback about the working product

November 27, 2012
Unprompted review
Rated 5 out of 5 stars

Really good service

Ordered a shower enclosure. Updated constantly by staff regarding the process of my order. The base and the enclosure look really smart. Would definently order from here again.

November 27, 2012
Unprompted review

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