I'd avoid if possible. The battery arrived but didn't last any length of time. I sent it back at a cost to myself and its replacement never arrived. They promised a refund that never came. I'm £70 lig... See more
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See what reviewers are saying
Couldn't source the batteries I needed anywhere local .the only place they were available apart from on amazon at ridiculous prices was batteryUpgrade . Order took slightly longer than anticipated to... See more
The order went very well. However, Husqvarna 550 Automower robot mowers no longer accept compatible batteries. It is therefore necessary to buy branded batteries. Returns have taken a long time to set... See more
Company replied
The order for a Dyson V12 click on battery replacement was placed on 28th May. No communication despite a series of reminders and the incorrect battery finally arrived today 24th June. It does not fi... See more
Company details
Information provided by various external sources
BatteryUpgrade.com provides batteries, chargers and accessoires for 200.000 different devices and brands. Since 2006, we have delivered to more than 850.000 customers worldwide
Contact info
Luchthavenweg 81 - 1.39A, 5657 EA, Eindhoven, Netherlands
- info@batteryupgrade.com
- www.batteryupgrade.com
Great product and service
August 13, 2024
Unprompted review
They have a very good website
They have a very good website, which made is easy to find the product, a battery for my camera, and were quick on delivery ensuring it arrived before going on holiday. Good company to order from.
July 6, 2024
Unprompted review
DO NOT ORDER!!!!!!!!
DO NOT ORDER!!!!!!!!
After Sevaral complains i was Lucky to get My money back!
All positiv Reviews are creatief by themselves!!!
Stop this kind of business
August 5, 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Jurgen,
I just checked on your order. It seems your order has already been cancelled upon your request, and refunded on 01-08-2024. This refund was processed using the same bank account used during checkout.
Sometimes, it might take a few days to process this payment. However, you should have received it by now. If you have still not received this payment, we would advice you to contact your bank. They should be able to help you further.
If they require any information from our side, please let us know, so we can ensure you receive your money as swiftly as possible.
Our sincere apologies for this additional inconvenience. If you have any further questions, please do not hesitate to contact us via your ticket.
Kind regards,
Team BatteryUpgrade
Excellent and efficient…
Excellent and efficient service..Genuine part supplied at a reasonable price.
June 17, 2024
Unprompted review
Positive surprise
I was worried while I heard nothing from them after the order, but when the batteries arrived I was happily surprised on the quality of those batteries.
June 6, 2024
Unprompted review
Find a battery
Simple to find a battery or if we couldn't find a battery you could give an answer do you have it or not.
June 11, 2024
Unprompted review
Trying to cancel my order.
Trying to cancel my order.
Have not got the batteries I ordered.
It has been soon 3 weeks since I paid, but no order confirmation/shipping registration avaliable.
Please cancel order and send back money.
July 30, 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Kim,
We are very sorry to hear you did not receive any order/shipping information.
Your order was shipped out on 18-07-2024. Therefore, it is unfortunately no longer possible for us to cancel your order. Our sincere apologies for this.
According to the tracking information we shared via your ticket, your order should have been delivered yesterday. We hope you enjoy your order!
If you wish to return it and receive a refund, this is also possible. In that case, please contact our customer service team again via your ticket, and we will send you the returning instructions.
Kind regards,
Team BatteryUpgrade
NEW, GOOD QUALITY battery for an old phone
It was great to find a NEW, GOOD QUALITY battery for an old model Motorola Nexus 6 that I've been told I won't find any longer...
The price was fair and the time till I received it, acceptable.
Definitely good reasons to return to the site!
Nothing to complain of.
June 6, 2024
Unprompted review
Timely Delivery & Good Customer Service
I received the goods in a very timely fashion and my subsequent enquiries were dealt with well.
May 22, 2024
Unprompted review
Unable to contact them
Unable to contact via their website contact address, never replied. Battery apparently in UK but never moved on the tracker in 5 weeks. Totally disappointed with this company's website, service and attitude, and now do not trust them at all. I want this battery delivered or a full refund.
June 16, 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Customer,
I am very sorry to hear you have still not received your order. We are a Dutch company shipping from the Netherlands. Normally, orders to the UK should be delivered within one up to two weeks, so it definitely should have arrived by now.
Sadly, based on the order number you shared (96108894), I have been unable to find any prior communication. It is not possible to contact us by email; any emails should receive an auto-reply, containing information on how to create a ticket via our site. I notice our email address was still listed on our UK contact page (https://www.batteryupgrade.co.uk/contact.php), so I completely understand the confusion regarding this matter. I have now contacted our IT department, so they can hopefully rectify this issue as soon as possible.
If you have not done so yet, could you please contact us via: https://www.batteryupgrade.co.uk/helpdesk.php? Our customer service team will then gladly help you further!
Our apologies for the inconvenience. We hope we can find a suitable solution for your missing parcel.
Kind regards,
Team BatteryUpgrade
Topp Quality and quick delivery of my…
Topp Quality and quick delivery of my new battery for my Dyson V8.
June 3, 2024
Unprompted review
BatteryUpgrade the best site for Pc batteries.
The product i bought from BatteryUpgrade was better than expected.
July 18, 2024
Unprompted review
Haven’t received my order
I placed an order on the 12th of June, it’s now the 17th of July, I have still not received my order and I have tried to contact them twice using their helpdesk ticket system and have been unsuccessful.
June 12, 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Sean,
We are very sorry to hear you have not yet received your order.
I just checked on your order, as well as the tickets you are referring to. Sadly, it seems your order was delayed due to a stock issue, but it has been shipped out on 16-07-2024. Therefore, your order should be delivered shortly.
You should also have received a reply to both tickets. The reply to your first ticket (on 12-07-2024) was regarding the stock issue, and the reply from yesterday (17-07) includes the shipping information and trace. We are very sorry to hear you have not received these replies. Could you perhaps check your spam inbox? Hopefully, you will be able to find the replies there!
Our sincere apologies for the inconvenience. We hope you receive your order soon!
Kind regards,
Team BatteryUpgrade
Don’t believe their delivery times
Took over a month to receive our battery, reading reviews it seems everybody gets the same “item out of stock” message. Communication is very poor, hoping this battery lasts as a return would probably be impossible!
July 12, 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Kerry,
We are very sorry to hear it took a while for your order to be delivered.
We indeed allow products that are out of stock to still be purchased. The stock status of products is also denoted on our site: any items with a red dot are currently out of stock. However, I can imagine you might have overlooked this when placing your purchase.
We completely understand your frustration regarding this matter, and take feedback from our customer very seriously. We are currently working on re-designing our site, to more clearly display this information.
Please note that is absolutely possible to return products to us. We offer a 30-day money-back guarantee, as well as a 12-month warranty. Therefore, if any issues do occur within 12 months after receiving the battery, please let us know, so we can make sure to replace it for you.
Kind regards,
Team BatteryUpgrade
I have ordered Battery Charger and received correct order
Edit: I have ordered Battery Charger, its been more than 2 weeks, no replies to my email, I have sent multiple reminders but nothing. The status of the delivery does not change nothing moves, there are no contact numbers. This is a typical profile of a company that cannot be trusted. I am still waiting to receive my order which I am starting to loose hope for. Will keep you posted but current experience is very bad and the company looks shady.
Update: I have received the BatteryCharger and it was fault of local Post office to not deliver it on time and not the Batteryupgrade team, so- its clear the company is not a scam or a Cheater. They are totally legit, everything came as ordered and on their platform they are actively replying to all my queries. However, the company can greatly improve by implementing proper Parcel Tracking which I was told for such small orders there is no tracking which is not fair, as small as it may seem for the company it has value for customers. So, what led me to write this review was lack of Tracking details and secondly, no possibility to reach the company via phone or Live Chat. This is important to have a proper customer experience.
July 13, 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear TD,
We are very sorry to hear it took a while to receive both your order, as well as a reply to your ticket.
I just took a look at your order and the corresponding ticket. It seems your order has been shipped out later due to a stock issue. This shipment seems to have been done using a tracking method with minimal updates. However, I see your trace has not been updated at all. This should not be the case, and I have immediately reported this issue with our shipping partner.
I see your order has been delivered by now, so I hope you are enjoying the charger you purchased! If you have any further questions, or encounter any trouble with the adapter, please do not hesitate to contact us again.
Kind regards,
Team BatteryUpgrade
It's not even worth the 1 Star
It's not even worth the 1 Star, Ordered Makita batteries and charger on the 1st of July and still don't have anything but an email telling me they are not in stock and will be shipped on the 31st of July....or later....
Customer service doesn't reply on their own ticket system for days or weeks......
DO NOT BUY HERE! It's a waste of time, effort and money!!
July 1, 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear DJ,
We are very sorry to hear you were not happy with the service we provided. It seems the battery you ordered was indeed out of stock at the time of purchasing, and would be available again on 31-07-2024. Our sincere apologies for this delay.
Upon your request via the ticket, we have now cancelled and refunded your order. We hope this has provided a suitable solution for you! If you have any further questions, please do not hesitate to contact us again.
Kind regards,
Team BatteryUpgrade
Be warned - inferior products!! Macbook Air)
Received the battery ok (Macbook Air) - but it's failing after 10 months (installed Oct '23, now July '24). Down to 60.7% capacity and dropping like a stone. Battery report says it was manufactured in 2015! Emailed www.batteryupgrade customer service - nothing. Ignored my email.
UPDATE: batteryupgrade has responded to this review by saying submit a support ticket; There is NOWHERE on their website to do that; it says to contact via email on the website, yet they don't reply to emails. There is NO other way to contact them and I have searched the website thoroughly.
UPDATE 2: Followed the link finally supplied to lodge a 'ticket' - that was 3 days ago. NO REPLY
July 11, 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Otto,
We are very sorry to hear your battery is no longer working. Sadly, it is indeed not possible to contact us via email. You should have received an auto-reply to your email, explaining how to create a ticket.
If you might have missed this, no worries! You can still create a ticket via: www.batteryupgrade.com/contact.php. Then, our customer service team will gladly help you find a solution for this issue, as your battery is still covered by our warranty.
Later addition:
We are very sorry to hear you could not find the form to create a ticket using the link above. This should list the link to our helpdesk, and not our email address. I have now immediately forwarded your feedback to our IT department, so they can check what might be the cause of this issue.
Hopefully, the following url does work for you: https://www.batteryupgrade.com/helpdesk.php
If you have any further questions, we would be happy to help you along!
Kind regards,
Team BatteryUpgrade
Very poor customer service
I placed an order for a battery on June 6th but it arrived 10th of July (956188147) Tried to make contact with them looking for a date of delivery but their automated system to contact them was the worst Ive used. I since bought another battery from anothe provider and delivered two days later. This battery from battery upgrade arrived over 4 weeks later and now I want to return but cant contact the company to return it. Very frustating!!
July 10, 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Edna,
We are very sorry to hear it took a long time for you to receive both your order as well as a reply to your inquiry. Sadly, we are currently receiving a lot of questions, which means it takes us a little longer to answer.
I also took a look at your case, as it should normally only take one week, sometimes two, to deliver orders to Ireland. Unfortunately, it seems the battery you purchased was out of stock. This should also have been shown on the product page at the time of purchase. Because of this, your order was shipped on 02-07-2024, and was delivered on 10-07-2024. Our sincere apologies for this delay.
I hope this clarifies why it took longer for your order to arrive!
We have sent you the returning instructions a few days ago. Hopefully, this resolves the issue! If you have any further questions, please do not hesitate to contact us again.
Kind regards,
Team BatteryUpgrade
Great to be able to buy a replacement…
Great to be able to buy a replacement battery and keep my drill working.
May 14, 2024
Unprompted review
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