I'd avoid if possible. The battery arrived but didn't last any length of time. I sent it back at a cost to myself and its replacement never arrived. They promised a refund that never came. I'm £70 lig... See more
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Couldn't source the batteries I needed anywhere local .the only place they were available apart from on amazon at ridiculous prices was batteryUpgrade . Order took slightly longer than anticipated to... See more
The order went very well. However, Husqvarna 550 Automower robot mowers no longer accept compatible batteries. It is therefore necessary to buy branded batteries. Returns have taken a long time to set... See more
Company replied
The order for a Dyson V12 click on battery replacement was placed on 28th May. No communication despite a series of reminders and the incorrect battery finally arrived today 24th June. It does not fi... See more
Company details
Information provided by various external sources
BatteryUpgrade.com provides batteries, chargers and accessoires for 200.000 different devices and brands. Since 2006, we have delivered to more than 850.000 customers worldwide
Contact info
Luchthavenweg 81 - 1.39A, 5657 EA, Eindhoven, Netherlands
- info@batteryupgrade.com
- www.batteryupgrade.com
Battery arrived on time and worked as…
Battery arrived on time and worked as expected
August 15, 2024
Unprompted review
Hearing Aid Batteries
Ordered rechargeable batteries for my hearing aids. Normally set of batteries last 1 year, batteries from this provider lasted just 2 months before they stopped working. Obviously, the batteries delivered were OLD.
June 13, 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Anna,
We are very sorry to hear the batteries you purchases did not last as long as you expected.
We offer a warranty of 12 months for all our batteries. Therefore, if the batteries have stopped working within 2 months, please contact our customer service team via: https://www.batteryupgrade.com/contact.php. They will offer a new set of batteries, free of charge.
I hope we will be able to find a suitable solution for your issue!
Kind regards,
Team BatteryUpgrade
I heard from a friend of this cömpany
I heard from a friend of this cömpany,
He had bought batteri and I was happy to follow his example.
With your help I now have like a new maschine.
July 18, 2024
Unprompted review
I was provided with advice, the specialist helped
I was provided with advice. All worked as expected. Great service.
July 4, 2024
Unprompted review
Still have not received my order that…
Still have not received my order that was made 24-07-03 (14898511) //Joakim
September 10, 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Joakim,
We are very sorry to hear you have still not received your order. I just checked, and it seems like your parcel might have been lost by the postal service. Our sincere apologies for this.
I have not been able to find a ticket corresponding to your order. If you have not done so yet, could you please create a ticket via our site (https://www.batteryupgrade.se/contact.php)? Our expert customer service team will then gladly help you out with your missing order!
Kind regards,
Team BatteryUpgrade
Automower robot mowers no longer accept compatible batteries
The order went very well. However, Husqvarna 550 Automower robot mowers no longer accept compatible batteries. It is therefore necessary to buy branded batteries. Returns have taken a long time to set up because the batteries can only be changed by ticket and not by telephone. This prolongs the exchange. I won't be ordering from them again for this reason.
June 10, 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Wilfrid,
We are very sorry to hear the battery you received did not work for your Husqvarna robot mower. I am glad to hear we were able to resolve the issue for you!
We completely understand your feedback regarding the reply times. We always try to answer each and every question thoroughly. During busier seasons, this sadly leads to a longer reply time. We are currently looking into ways of reducing the amount of questions, by making general information regarding orders more easily available. This way, we can hopefully reduce the waiting time, while not compromising the quality of our responses.
I would like to genuinely thank you for your feedback. We are a relatively small company, and this is how we can continue to improve ourselves.
Hopefully, we will be able to help you again in the future! If you have any further questions or concerns, please do not hesitate to contact us again.
Kind regards,
Team BatteryUpgrade
Your go-to battery shop!
Great user interface. Detail description of product, as well as its provenience and expected delivery dates. Product works perfectly, and delivery date exceeded expectations. Great prices for great products! Would definitely recommend. 10/10
July 16, 2024
Unprompted review
I have not received my order
I have not received my order until today. It looks like a scam. There is no contact, and I have not received a refund of the money paid.
July 28, 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Jacek,
I just checked your order. It seems your order has been cancelled and refunded upon your request on 20-08-2024. Sometimes it takes a few business days for this refund to be processed due to international transaction times, but you should have received it by now.
If you have still not received your refund, we would recommend you to contact MasterCard to inquire about this. They should hopefully be able to resolve the issue for you. If your credit card company needs any details from us, please let us know, so we can be sure you receive your money as soon as possible.
I hope this clarifies the situation! If you still have any questions or concerns, please do not hesitate to contact us.
Kind regards,
Team BatteryUpgrade
No instructions to return the product
The battery pack ordered was advertised compatible with my tool. However, it was the wrong size and did not fit.
Delivery took 10 days without previous information.
2 tickets which I opened to receive instructions to return the product were closed without supplying information.
Still waiting to solve the problem and return the product....
September 5, 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Christian,
We are very sorry to hear the battery you received did not fit your device, despite the information on our site.
I just took a look at your ticket, using the order number you provided. As you noted the battery was incorrect, even though it should be correct according to our site, we requested a bit more information. This way, we could check what might have gone wrong in your case. Unfortunately, this delayed the speed at which we could provide the returning instructions. However, you should have received these yesterday.
I notice you also created a second ticket. As this concerned the same issue as the other ticket, we closed it to prevent double communication.
I hope that the returning instructions provide a suitable solution for you! If not, please do not hesitate to contact us again. Our customer service team would love to answer any questions or concerns you might have.
Kind regards,
Team BatteryUpgrade
Great service, on time, as described, and well packed.
The battery I ordered was as described and was extremely well packed for protection when posted out to me.
Arrived on time and in perfect condition.
September 3, 2024
Unprompted review
great site an services
great site, user frendly and product very usefull that fits perfectly with different brand.
July 1, 2024
Unprompted review
Battery to my Xiaomi robot vacum…
Battery to my Xiaomi robot vacum cleaner was flat when delivered so my suspections of a short lifetime was correct. In less than a year the battery was dead. Very poor service. Do not follow the warranty for selling items in Norway. But still have a Norwegian look a like page in Norwegien that is ment to trick people to belive they are buying with the same possibility for claim an warranties as in Norway and the Nordic contryes. When i informed them that i would write the trooth on Trustpilot they suddenly could send me a new battery. But only after i send in the old one and pay for the freight. Im afraid that would only have ended in a mail were they claim i have done something wrong. Dont buy bad batteries from this fraud dealer. Rather find a serious dealer with good reputation on Trustpilot!
August 8, 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Morten,
We are very sorry to hear the battery for your Xiaomi vaccuum cleaner no longer works. Of course, we would expect your battery to last longer than a year. Therefore, we offered you a replacement, free of charge, as is described in our Terms & Conditions.
We are very sorry to hear this did not provide a suitable solution for you. Sadly, there is little more we can do for you at this point. Our sincere apologies for the inconvenience.
Of course, if you would still like to return the defective battery in exchange for a new one, we would be happy to help! If you have any further questions of concerns, please do not hesitate to contact us.
Kind regards,
Team BatteryUpgrade
Good service.
Good service.
The first battery was dead, the second worked perfectly.
I had to pay 30 euro to send the faulty battery back so thats why I took one star.
August 10, 2024
Unprompted review
The batteries do not charge to the…
The batteries do not charge to the capacity of the genuine Arlo product and do hold a charge. Less useful than a worn out Arlo original.
July 8, 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear A,
We are very sorry to hear you are not happy with your purchase. Despite being from a third-party manufacturer, the battery should perform the same as an original Arlo one.
A possible solution could be to completely decharge and charge the battery for 3 cycles. This should allow the battery duration to improve.
Of course, if you are not happy with the product you received, you can just return it in accordance with our 30-day money-back guarantee. In that case, please contact our customer service team via: https://www.batteryupgrade.com/contact.php. Our team will gladly send you the correct returning instructions!
Kind regards,
Team BatteryUpgrade
Good service and satisfied with what I…
Good service and satisfied with what I bought
June 14, 2024
Unprompted review
I have been trying to return an item
I have been trying to return an item which is not suitable even when it says it was . Have wrote 3 tickets and none of them have been answered
August 20, 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Ibby Sultan,
We are very sorry to hear the item you received is not suitable. Of course, we would love to help you with this!
I notice our customer service team has already sent you the returning instructions. Hopefully, this provides a suitable solution for you.
If you have any further questions or concerns, please do not hesitate to contact us via your ticket.
Kind regards,
Team BatteryUpgrade
Poor Service from BatteryUpgrade
I ordered a new battery for my Gardena lawn mower on April 24th. The payment was immediately deducted from my account to a company in Holland, and I received an email confirmation thanking me for the purchase. However, I received no delivery time or further information in the following weeks.
As the grass continued to grow, I tried to contact customer service, but this proved impossible. I had to open an online ticket, and after several days of waiting, I was informed that the supply from China was delayed and that I would need to wait an additional three weeks. At this point, I decided to cancel my order, but BatteryUpgrade refused. A new deadline was set, but still, no shipment arrived. Finally, on July 12th, my money was refunded.
In the meantime, I purchased a battery from Batterilageret.dk and received a top-quality product within three days. I strongly advise against using BatteryUpgrade. Life is too short for cheap, poor-quality products and terrible service from China.
July 13, 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Hans,
We are very sorry to hear your order never arrived.
We would like to clarify we are a Dutch company shipping from the Netherlands. Our average delivery time to Denmark is one up to two weeks. However, delays can sadly occur in international travel, so we maintain a deadline of 5 weeks before officially declaring an order 'lost'. After this, we can either ship a new package (free of charge), or refund the full purchase amount.
I am glad to hear you still received the right battery for another webshop! If there is anything we can do for you in the future, we would love to hear.
Kind regards,
Team BatteryUpgrade
mavic pro batteries
I ordered two batteries for dji mavic pro. They were not compatable. (Might have been my fault, I had no issue covering return postage). I emailed battery upgrade 6 times without any response whatsoever. Suprisingly, yesterday, I received a generic email asking for my experience dealing with battery upgrade. I told them what my experiences were and gave them yet another chance to contact me. no response. the batteries were sent back and I am out over £160.
June 25, 2024
Unprompted review
Reply from BatteryUpgrade 🔋
Dear Derek,
We are very sorry to hear you the batteries you received are not compatible with your drone. Of course, we are happy to help you with this issue.
Sadly, it is not possible to contact us via email. Could you please contact us via this form: https://www.batteryupgrade.com/helpdesk.php? Then, our customer service team will get back to you as soon as possible!
Kind regards,
Team BatteryUpgrade
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