Bax-shop | Bax Music Reviews 

As I said before the cable is ok but the length of the cable between the usb behind the computer and my mike in front of the computer is ridiculous! I can hardly move my mike and I almost sit with my face near the computer! There is no length enough to put the mike decently in normal position! Producers should know that ! Why they don’t add some 25 cm or so as regular cable? I need it but cost hell of a difficulty to use!

Where to start… this is even worse than a flop movie script.

I still don’t know if I should cry or laugh because of tragedy or simply the non professional way they handled the situation.

About one and a half week ago I ordered a new headphone beyerdynamic DT 1770 PRO MKII €545 from the website. All good I thought and was anticipating the arrival.

When the headphones arrived on saterday 28 december 2024 I opened the box and to my surprise I right away see a box that’s looking roughed up / scratched and by no way new. After closer inspection I see that the seal was broken so the product was opened before. To make it even worse the headphones inside had fat finger marks on them. So next step everything back in the box and drive to closest BAX store for me such is at Amsterdam Arena.

Once there I was helped by the shop staff and they were as much surprised as me and thought this was probably handled as B-Stock while this shouldn’t have been the case. They took the product back and ordered a new one for me that would be sent to my home address again.

A few days later I called the helpdesk because I wanted to let them k ow I’m not happy with what happened so far when it comes to expecting a new product. He insured me that the one sent to me would be new. Since he told me that he could see they had one in there stock I asked explicitly make sure this is a new one and not the same one again.

You guessed it friday 3 january a new box arrived and after opening it was the same used opened product!!! You gotta be kidding me! Called the service desk straight away and the only thing I got out of it I could send it back or go to shop to get my money back.

No sorry, we should compensate you for gas/parking money and the time it cost you so far for actually getting nothing but trouble.

Saterday 4 january back to the Amsterdam Arena store to get my money back.

You lost a customer because you failed in every single way to provide quality, trust and customer handling. You should be ashamed as a business

where do i begin? how about going to their listing on google and reading the reviews there...otherwise, this is the review EYE left there earlier...
so let me add to this bucket of sorrows...this music store chain is NOT worthy of being in business...the reviews you see here are not only TRUE(because i am now, and have in the past, experienced some of the same behaviors and processes. but i was desperate for a piece of equipment to get started with a project) but many people are offering feedback with the same problems...first off, after my last experience years ago, before the pandemic, of going to the store in amsterdam i realized that either i can order it on the internet or not buy through them at all...so, since Thomann(whom i've had very good experiences with for years) didn't have the item in stock any more, i ordered it from Bax, whose ad said it WAS in stock. i waited for delivery. nothing. no notice, no delivery. so i call yesterday. and get this, this is what i was told...'they're prepping the item. testing it to make sure it works'. so i asked, 'you mean they open it and test it before sending?' and he said, 'yes'...if so, they sure do a good job of making it seem unopened, but...ok. it IS a good idea because the last thing anyone wants is to receive something that doesn't work...or damaged in some other way. i don't believe the phone person operates from the NL...i asked and he said, 'no. i'm not'. but i don't know WHAT to believe, as far as that conversation goes, now...
and then there's the matter of the item i returned. the item i'm TRYing to get is a fader port to use with a DAW. immediately after ordering it i noticed that they ALso had one from PreSonus that looked more sophisticated(and at least 3xs more expensive. but that didn't matter, considering its potential efficiency). so i cancelled the first order. they still sent it out and i had to return it through a process MUCH more complicated than it should have been...welcome to Bax. AND...that was around 10 days ago. i checked my bank acct last night aaaaaand. no refund. AND, no mention of getting the return...
i'm adding this now because i see that i forgot to include this...after speaking to the phone rep yesterday, i get an email from Bax this morning saying that they DON'T have the unit AND...they won't for, get this, another 10 months. hard to believe, right? that's Bax Music...
this IS the music store from Hell...so take this and all the other reviews and THEN consider if you want to try and buy(notice i said 'TRY') something from there...
but if you go ahead and try just remember you were warned.

I have a pair of speakers that have broken. I contacted Bax in December to be fixed. Bax sent me a link to pay for the post to get them repaired. I paid on 12 December. I never received the address labels or delivery details. I have sent 7 emails, left 2 messages on the phone as no customer service people are available. I have sent messages through X and Facebook. All ignored. I was resent the payment link again - but I had already paid for the repair postage. It is almost a month later and no email received or replies! Terrible customer service and experience. Time wasters.
I have broken speakers that I bought in March 2024 and I have paid for them to be fixed and no response for delivery.

Bax Music has a great website, easy to navigate and with a good range of instruments, accessories, tools etc. The purchased was easy to do and the delivery was very fast. I'm definitely buying from Bax again.

I got scammed at Goes Bax Shop, I paid for the same order twice, yet they don't wanna give me my money back

Helpful, knowledgeable staff at the Amsterdam Bax shop. They give good time to individual customers, although this sometimes means a bit of wait time to be served if the shop is full.

Bax is the go to shop for all things guitar related! 10+ years as a customer and extremely happy with the quality of service.

I recently visited Bax Music in Goes with my son Arai, who has just started learning guitar, and I couldn’t be happier with the experience! We decided to go directly to the store rather than order online because I wanted to see and try the guitar in person, and I was glad we made the trip.

Although it was a long journey from Amsterdam, the exceptional service made it completely worthwhile. The staff were incredibly helpful and efficient. They assisted me in retrieving the Ibanez AE390 Guitar from the warehouse, and when I mentioned I needed to catch a train back to Amsterdam, they expedited the process from 20 minutes to just 10 minutes.

Thanks to their professionalism, I was able to bring home my dream guitar, and my son was thrilled to finally have the effect pedal he’d been wanting. I highly recommend Bax Music for their excellent service and dedication to customer satisfaction.

Sennheiser HD600
Balanced low/mid/hi end

Sennheiser HD650
More collor

Sennheiser HD6XX
Not the same as the original

Bax music always offer the biggest selection of gear and advise to its customers, i have supported the store for many years and they have never disappointed me. Be sure to check out their new Amsterdam store, its insane!

The Bakshop is an absolute gem, offering not just delicious baked goods but also a delightful experience of good old-fashioned service. From the moment you step in, you’re greeted with warmth and genuine care, something that’s hard to find these days.

Their products are consistently fresh, crafted with evident skill and attention to detail. Whether it’s their crusty bread, decadent pastries, or savory treats, everything tastes like it’s been made with love and tradition in mind.

What truly sets the Bakshop apart, though, is the personal touch. The staff go above and beyond to ensure every customer feels valued. They remember regulars, offer thoughtful recommendations, and are always ready to accommodate special requests.

It’s rare to find a place that combines high-quality products with such impeccable service. The Bakshop doesn’t just sell baked goods—they offer a comforting reminder of how good it feels to be treated like family. Highly recommended!
Als dit een bakshop zou zijn zou dit het review worden. Maar zo voeld het wel in de Bax-shop!

Great Shop,
Top Products,
Excellent Service!
Fast Shipping!

Gonna shop again at BAX!
Thanks a lot!

Ordered on 2nd, nothing happened then. Called them on 11th, they told it’s a delay because of Christmas. Then suddenly I received a mail that my stuff is coming next day, but it’s already late as I need that already. Bad service.

Quick delivery, good support!

Client: 1205693198
Commande: 20582058

Shameful. After 9 days of the payment and 3 calls to the customer service... the piano has not been even shipped! And it was supposed to be delivered on the 05/12/2024, but BAX is not able to confirm me if it is on its way or not.

Not acceptable at all for a product that cost more than 3000 euros!
I am looking forward to change this review if you solve the problem.

In the meanwhile the web still advertises that since the product is in stock... If you order "before X" it will be delivered next "Y day". Sorry, but it was not true at all in my case.

Let's see how this evolve. For the moment... no piano after 9 days... and not even confirmation that has been shipped.

Speed and decent pricing!
I ordered multiple times from different locations and havent been disappointed once! From Jacks to headphones and power supply, bax is a very trustworthy reseller.