Bax-shop | Bax Music Reviews 

Fast, simple and competitive pricing. Also, when something is wronf the service was swift and correct. All in all a dependable partner for a musician.

How is it that there is only one delivery person for a Piano and I am left on my own to carry it 4 floors. We live in a city where there are not a lot of buildings with elevators. If this is not a possibility then it should be stated in the delivery!

Packaging was shit. They put the headset into the box which is 2 times bigger without any padding, so the headset was flying around all over the box.

How hard is it to put a few bubble foams/paper inside the box to make the headset fixed in place and safe?

2 starts only cuz the headset itself seem to be fine, and the delivery itself was fast

For the fairly low price, it produces a great sound when recording and has a great look to it. Serious clamp, holder and solid base.

I adore my mic.

Super Slinky Ernie Ball 9 -11-16-24-32-42
is the perfect match for my guitar the sound and the string tension by floating tremolo, still allowing to play fast leads with a lot of bendings as well as playing some chord progressions they’re sounding just great for all the job to do.

Great prices, big company, seems legit but unfortunately I've had an exceptionally poor experience. I ordered two items a month ago (drum stand and pedal). One I've received, the other - in spite of being in stock throughout- I'm still waiting for. They did send me the wrong item which I returned. I've spoken to 3 different members of customer service team in the last two weeks, one advised me he would be dispatching the item straight away - never happened - and the next two had no idea what was going on - said they will email me back with an update once I'm off the phone - again never happened. No communication whatsoever. I really regret placing an order with this company. I think i'll just have to write this item off and start again elsewhere. Please be wary

Geweldige tuner! De Fender Flash 2.0 Rechargeable Tuner is een aanrader bij Bax Music!

Price quality ratio of the product is really good. Nice packaging and clear instruction!

Have been ordering from Bax Music for years and they never disappoint. Great products, great deals, and quick service.

Horrible company. Liars. Frauds. You have been warned. Don't buy from them.

Horrible. Ive tried 10 times to return the product (piano). After telling me they were gonna pick it up, they never did. After 10 tries its still sitting in my room. Ive written 5 mails, called 15 times and every time the same story came up ''We will reschedule it and pick it up within 3 days'', yet they never did, every - single - time. I used to like bax but this experience has been so horrible and outputting that I will never be back here.

Bax sold b stock guitar as new returned product with no scratches or damage and complete with accessories. What arrived was a guitar with many clear defined scratches on the body from plectrum strikes, poor grinding pots and loose components. There were no accessories. This was a 799 pound guitar as brand new and the b stock was 704 pounds. I emailed to complain and was offered....10 pounds of credit or just to return the product with no offer of free collection. An absolute insult. The company list b stock condition as new and this is false advertising and illegal. I replied to decline the offer as an insult and explained the issue of false advertising. I am yet to receive any reply at all since and my email was sent on 13/01/25. Disgraceful service and I will ensure never to shop there again and advise all my music colleagues on social media to also take custom elsewhere. As can be seen damage on photos attached along with correspondence and a photo of damage to the internal wiring on the guitar. Quality control doesn't exist in this company.

Perfect service. The order was easy to place. there was always an information about the status. Delivery was on time and well packed. All in all, it is a very good service. Thanks.

I bought a guitar from Bax UK them over the internet, but they say the delay in getting my money back is down to Bax NL, hence this review. The guitar didn't suit, so I sent it back for a refund as per their free 30 day returns returns policy.

Bax UK received the guitar over a week ago (I have proof of delivery), and haven't even started the return/refund procedure. I've tried phoning them on...

020 3695 2176 for 4 days, and get no answer. I've emailed...

Customer support
Helpdesk
Customer service

Eventually I did get a reply, and they said my guitar had to go back to The Netherlands before I got my refund. Since then nothing has happened.

I had BIG trouble with them 4 years ago with a return, and I've obviously been foolish to give them a second chance.Ihad to threaten legal action then to get my money back.

BAX NL, sort out Return Request 1096501 quickly and email me with an update. If you don't, you'll be receiving a Court Claim at 5pm on Friday 24th January. This time I won't tolerate any more nonsense from you. They claim is already made, I just have to press the go button. I'm not kidding. And you should make them answer the phones in the UK.

I ordered a guitar and a guitar holder the 6th of January, nothing received in the following days. I try to contacted them multiple times via website and phone but with no luck. The 13 of January i sent an email asking what happened, It took 2 days to answer and i ve been informed that my guitar was already sold to someone else and that i will received my money back. Somebody from bax ask me as compensation "If you are interested i could send out a Fazley Capo along with some fazley picks as our way of apologizing for the situation" Did you think that i received something of it? Well at the 21 of january i can say No, i did not received any of that. What can i say more? Ah yes after 10 days i received a beautiful guitar holder (bought with the guitar) that i'll use with my invisible guitar. Good job bax! Keep going like that.

I have been a client for years, and they never dissapointed me. What I noticed is that service got better as now I received the item very next day, just like they said.

Nice shop!! Always buying my music stuff there! Want to thanks client support centre. When I be got the problem with one of my packages, they solved the problem so fast and easily!!

I did a purchase and it was all good but, I needed to return one item and the nightmare started. I chose the new item to be sent to me, which is consistently delaying. Bax-shop offered me twice the chance of choosing another product, I replied with my new option and they never returned. I tried to call but the phone is never picked when you choose English. This is really frustrating.

Buying at bax for 10 years,never a problem

Quality products and fast delivery services