Bayfields Opticians & Audiologists - Beckenham Reviews 73

Good optician, service, on time and organised.

Efficient and professional with great customer service. Thorough eye test and health exam for my daughter.

Welcoming when we walked in.Professional attitude & very helpful explaining importance of diet & how to look after eyes. Attentive & not rushed out the door.

I’ve been coming to this opticians for years and the service is always fantastic.

Good consultation for contact lenses & very satisfied with the lenses.

Easy to get an appointment. Very professional, friendly staff.

Always a pleasure to visit you and I receive expertise from very friendly approachable competent Practitioners. Don't always get told things I want to hear but always have been offered the help needed with sound advice. Based upon my personal accounts of visits over several years cannot do other than recommend them.

Laetitia is a very hard working and extremely competent audiologist. Very pleasant working manner and willing to go the extra mile to sort out my hearing

Good and pleasant service from the trained optician. Very helpful and informative.

Great audiologist Pebbles
Patient kind and informative

Pleasant staff.
Very efficient optician who always explains things really clearly.
Clean and bright premises.
A very good experience and a company I would highly recommend.

The staff were very friendly and helpful. And helped me choose a pair of glasses. Would certainly recommend a friend to them. It is a very relaxed atmosphere and not rushed, they take their time to help you.

Very experienced , friendly and professional staff made the eye test a relaxed and informative event.

Professional
Friendly staff

My eye examination felt thorough but also reasonably swift. The Optician remembered all my preferences when she relayed them to her colleague.
The selection of glasses were comprehensive. The space is well lit and calm.

everything went smoothly. Excellent practitioner. Polite friendly staff,

Bought an expensive pair of glasses,
I had no communication with them when they arrived in store, when I chased this up, it was found that they were already in store, waiting for me to collect. On collection, I got told they were scratched and they would send them back and order a new pair.
After a week and a half, there was still no communication on an update of my glasses, so popped into the store again, to find that they were already arrived in store again, waiting for me to collect.
When asked to speak to the manager regarding customer service/ communication took them another 3 weeks more or less to get in contact with me.
Overall, for the amount of money I paid, I would have expected a much better customer service and communication.

Very thorough and helpful. Made children feel comfortable, would recommend

Pleasant helpful staff who would take the time to deal with any queries or anxieties

Another great experience with the Optometrist and the rest of the team. Accommodating my needs and requirements for my medical eye test. Thorough and helpful - answering all my questions.
Good value for money and good quality friendly service.