Could not have been more helpful. Had a problem that was sorted without any issues Recommended
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have always used an independent Optician for 58 years, this is probably only my 4th different one. They really look after you and make sure your eyes are their priority. There are cheaper opticians,... See more
Staff take time and care in contrast to some other opticians I have used. Been going here for years and have recommended to many who also appreciate the more personal service given.
I have been going to this opticians for many years and also since it became part of Bayfields. The staff are all lovely. They have provided me with many pairs of new spectacles and dealt with any issu... See more
Company details
About Bayfields Opticians & Audiologists - Maidstone
Written by the company
At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
Bayfields Connect
Written by the company
- Eye & Ear Care Just £12 a month
- Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
- Receive a £50 Amazon Voucher for your referral
- Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.
Be Assured with our 60 Day Money Back Guarantee.
We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence.
Be assured, if you’re not completely satisfied, we’ll work with you to put it right.
This is our commitment to you, because we want you to Be your Best.
*T&Cs apply.
Contact info
6 Pudding Lane,, ME14 1LN, Maidstone, Kent, United Kingdom
- 01622 758566
Comprehensive eye tests
4.8
Excellent
128 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience regarding the service I…
My experience regarding the service I received was great, because it’s my first time using this service and I was very nervous, however, the staffs were very friendly,smiling with me and this made me feel less nervous. I received heartfelt service from all especially when choosing my glasses. Things was explained to me in a way that I could understand and my questions was answered regarding my eyes health and recommendations were made that I believe was of great benefit to me. I was given appropriate time to made decisions regarding my care and was able to video call my family member to support me.
To conclude: The service I received and my experience was very patient focused and I was listen to and heard, there was not a time I felt as if I was invisible. The staffs all checked in on me to the point of offering me a cup of tea, which I truly appreciate and enjoyed. There was so many more I could say but being dyslexic made it difficult to put into words and even this was taken into consideration when I was receiving my patient centre care.
Thanks to all you lovely caring staff at Bayfields for your kindness and compassion….
January 15, 2026
having eye tests for almost 50years you…
having eye tests for almost 50years you become aware when the procedure is done well.
January 23, 2026
Patient and proffessional
I had my ears and eyes tested with patience and informative. Calm envirement with no rushing,very personal service. Prices are a bit higher than other Opticians, but good choice of frames. I will be returning .
January 8, 2026
Courtesy and kindness with technical…
Courtesy and kindness with technical expertise.
January 14, 2026
HEATHER WAS GREAT AS USUAL
January 6, 2026
Excellent and professional staff
Excellent and professional staff, well looked after. Happy with result
January 5, 2026
Positive experience
All staff were friendly and helpful. Appointment was on time. My optometrist is knowledgeable and professional.
January 6, 2026
Recent visit to Bayfields Maidstone
Thank you very much for my last visit to Bayfields Maidstone. All staff were welcoming, friendly and very knowledgeable. Very speedy service getting my lenses changed thank you.
January 8, 2026
Really friendly and quick service at a…
Really friendly and quick service at a great price
December 19, 2025
Very detailed and helpful audiology…
Very detailed and helpful audiology care from audiologist Cynthia.
November 26, 2025
The enjoyable eye test
The young lady that tested my eyes was very helpful and explained everything to me and extremely courteous
November 17, 2025
I went to Rebecca as usual & very…
I went to Rebecca as usual & very satisfied with her examination
December 3, 2025
Seen on time and whole experience was…
Seen on time and whole experience was sympathetic and professional,
November 26, 2025
Friendly and experienced staff
Nice, friendly and experienced staff gave a thorough visual test and sound advice re appropriate glasses🥰👍
November 21, 2025
My daughter has been attending…
My daughter has been attending Bayfields for a few years now. The staff has always been friendly and attentive. We have always received great service.
November 23, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.