Brown Bag Clothing Reviews 

1,290
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I found this company on the internet last week. I think I remember using them regularly about 20 years ago when they stocked Prada. I couldn’t believe their prices of True Religion! Seemed too good to... See more

Rated 5 out of 5 stars

Everyone needs to calm down Orders take around a week to come there was not a confirmation email but just have some patience. Authentic items arrived on time for me and the reason it’s directi... See more

Rated 4 out of 5 stars

would been a lot better if you supplied conformation e- mail for purchases got last order but got no text from DPD about time slot as called DPD and was told you did not give them mu phone number to t... See more

Rated 4 out of 5 stars

Aimee was great in helping me with my order, as trying to do so via their app was not working when getting to pay for my goods. Contacted customer services l whom were prompt with their reply (well... See more

Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Streetwear Store

About Brown Bag Clothing

Written by the company

Here at Brown Bag Clothing, we strive to offer the best prices on men's designer clothing. With a wide selection of designer polo shirts, shorts, t-shirts and all your wardrobe must-haves, we can confidently say we have you covered.

Whatever style you rock, we've got the most desirable clothes and footwear at the perfect price. With new parcels arriving every week loaded with all your favourite brands, including True Religion, Luke 1977, Lyle & Scott, New Balance and many more

Visit our new in section to see the latest additions with new designer jackets and sweatshirts at affordable prices for all. We genuinely have a style for all tastes, get some streetwear from Diesel or something more contemporary from Farah which works well for everyone

We have outstanding customer service here at Brown Bag. With such an extensive brand portfolio comes responsibility.

With every purchase we aim to provide peace of mind. Not only this — but if you have any issues with your shopping experience — then our customer service team is more than happy to assist you.

Another benefit when you shop with Brown Bag Clothing is the variety of payment options. Klarna: buy now, pay later offers a more straight-forward and stress-free shopping experience.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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4.2

All reviews

(1,290)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I still have not received this parcel…

I still have not received this parcel or a refund. I ordered it a week before Xmas an it was out for delivery with DPD. I received several updates that it was delivered to direct trunk? Haven’t a clue who that is, it changed every day that it was at the depot an then at the above named place. Then on the 31st December 2 weeks after the order it updated to say it was on its way back to brown bag. I have received no further update or refund. I’ve emailed them and heard nothing. Absolutely disgusting customer service.

December 19, 2022
Brown Bag Clothing logo

Reply from Brown Bag Clothing

Hello,

Thank you for your feedback.

Apologies your order did not arrive as expected.

Unfortunately as we do not get any delivery updates once our parcels leave us, we were not aware of this problem. We are only made aware of any problems with deliveries once our customers let us know.

I can see you got in contact with us via email yesterday at 10:59pm, unfortunately as we are non-operational past 5pm we were not able to respond, all of our emails are typically responded to within working hours.

I have responded to your email to offer you either a replacement or refund for your order as it has been confirmed as delivered back to us this morning.

We look forward to hearing from you.

Kind regards,
Brown Bag Customer Services

Rated 1 out of 5 stars

My parcel was not delivered correctly…

My parcel was not delivered correctly by the delivery driver , they company told me to contact the seller and ask for a refund as i didn’t get my parcel due to it being stollen . I’ve emailed brown bag clothing to explain what has happened , i have still not got a reply back and i’ve emailed several times and different emails . This was meant of been a christmas present and i’ve got no present or no money back

January 1, 2023
Unprompted review
Brown Bag Clothing logo

Reply from Brown Bag Clothing

Hello,

Thank you for your feedback.

Apologies you experienced a problem with your order.

I can see you contacted us on the 02.01.23 in regards to your order. Our team responded the following working day and sent over your tracking details. We have not received any response or further communication from you so have not been able to assist further.

I have now reached out via email again with the next steps in looking into this for you.

We look forward to hearing from you.

Kind regards,
Brown Bag Customer Services

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