I found this company on the internet last week. I think I remember using them regularly about 20 years ago when they stocked Prada. I couldn’t believe their prices of True Religion! Seemed too good to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everyone needs to calm down Orders take around a week to come there was not a confirmation email but just have some patience. Authentic items arrived on time for me and the reason it’s directi... See more
would been a lot better if you supplied conformation e- mail for purchases got last order but got no text from DPD about time slot as called DPD and was told you did not give them mu phone number to t... See more
Aimee was great in helping me with my order, as trying to do so via their app was not working when getting to pay for my goods. Contacted customer services l whom were prompt with their reply (well... See more
Company details
About Brown Bag Clothing
Written by the company
Here at Brown Bag Clothing, we strive to offer the best prices on men's designer clothing. With a wide selection of designer polo shirts, shorts, t-shirts and all your wardrobe must-haves, we can confidently say we have you covered.
Whatever style you rock, we've got the most desirable clothes and footwear at the perfect price. With new parcels arriving every week loaded with all your favourite brands, including True Religion, Luke 1977, Lyle & Scott, New Balance and many more
Visit our new in section to see the latest additions with new designer jackets and sweatshirts at affordable prices for all. We genuinely have a style for all tastes, get some streetwear from Diesel or something more contemporary from Farah which works well for everyone
We have outstanding customer service here at Brown Bag. With such an extensive brand portfolio comes responsibility.
With every purchase we aim to provide peace of mind. Not only this — but if you have any issues with your shopping experience — then our customer service team is more than happy to assist you.
Another benefit when you shop with Brown Bag Clothing is the variety of payment options. Klarna: buy now, pay later offers a more straight-forward and stress-free shopping experience.
Contact info
The Studio, M23 9NX, Manchester, United Kingdom
- csupport@bbclothing.co.uk
- www.bbclothing.co.uk
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really poor company
Really poor company, paid £5 delivery, item didn’t fit as expected then had to pay £8 to send back. Shocking find a company that tries to help the customer. Suppose I’ll get the terms and conditions response so just trying to put everyone wise to this small shop which probably makes more out of delivery than it does sales
December 28, 2022
Reply from Brown Bag Clothing
Hello,
Thank you for your feedback.
I can confirm the returns policy is outlined on our website and it does confirm we do not offer free returns with our orders.
As you have returned your order in full you will receive a refund for the item, and the initial postage charge you paid when your order was placed.
Kind regards,
Brown Bag Customer Services
Aimee was great in helping me with my…
Aimee was great in helping me with my order, as trying to do so via their app was not working when getting to pay for my goods. Contacted customer services l whom were prompt with their reply (well within 24hrs) and helped me to place my order with them online. I received my package within 1 day, super speedy delivery and am much pleased with how the situation was dealt with and resolved.
Thanks for your help Aimee, much appreciated. I will be using brown bag again in the future.
December 28, 2022
Unprompted review
There IS a Father Christmas!
Amazed at the prompt next day delivery at the specified time especially as the order was sent on the afternoon of the 23rd and delivered on the morning of Christmas Eve!
December 23, 2022
Superb delivery
Superb delivery , excellent prices . Placed order 2 days before Christmas and not expecting delivery until after . Amazingly came the next day .
December 23, 2022
Let down by others
Firstly I struggled using the app, it would not let me carry out the transaction, but was able to carry on online. Dispatch was very good thank you.
Worst experience was the dealing with the courier you use. Please do not use Evri
December 19, 2022
Reply from Brown Bag Clothing
Hello,
Thank you for your feedback.
Apologies you experienced a problem with your order.
If you ever have trouble ordering via the app, please let us know and we will be happy to help you get your order through.
In relation to the delivery I do apologise it didn't arrive on time. I can see when you contacted us a delivery investigation was raised, and your parcel was delivered the next day after this was raised.
Kind regards,
Brown Bag Customer Services
Do not use this company
Do not use this company. They lie about not receiving payments. Even tho use the klarna payments which is set out in term's and conditions. Now i been made to pay twice for s##t quality merchandise. I wouldn't even send this product to a 3rd world country
November 3, 2022
Unprompted review
Reply from Brown Bag Clothing
Hello,
Thank you for your feedback.
I have reviewed your offline live chat message you left us last night, you have not contacted us at all prior to this.
You have used Klarna on your order. Your credit agreement for your order is with Klarna and not with Brown Bag Clothing. We have not told you your money hasn't been paid, this has come from Klarna directly. we have no involvement with any of their payments or taking the money.
We have tried to call you and couldn't get through and have also sent you an email to explain this. If you would like to discuss this further please don't hesitate to get back in touch.
Kind regards,
Brown Bag Customer Services
Standard delivery was excellent
Standard delivery was excellent, arrived next day. Great value clothing and quality.
December 22, 2022
Perfect dilivery thank you
December 22, 2022
Good fast delivery
December 19, 2022
Very helpful and fast customer service
December 28, 2022
Unprompted review
Poor quality
December 25, 2022
Reply from Brown Bag Clothing
Hello,
Thank you for your feedback.
Apologies you were not happy with the quality of your item.
As we have not received any communication from you we have not been able to assist with this. If you would like some help with your order/return please contact our Customer Service Team, we will be happy to help.
Kind regards,
Brown Bag Customer Services
Great range and great prices
Great range of clothes at very good prices, even got a discount code which made it even cheaper, delivered on time 5*
December 13, 2022
Unprompted review
WORST SHOPPING EXPERIENCE EVER
WORST SHOPPING EXPERIENCE EVER
Package never arrived, Brown Bag Clothing uses different courriers as far as they told me, which has shown will make delivery unreliable.
Ordered on 28/11/22, and today (27/12) I wrote them 4-5 times and really they wasn't of much help. Today I finally told them to refund me my money, since it's been such a hassle. Other companies would normally just ship another copy of the item (90€ pants), but the quality of the customer assistance wasn't there.
All the way through, I had to chase for any updates, and the updates was just the standard "We're looking into it"...
I would advice against ordering from them!
Copy item name from their site, and buy it from a different source.
Reply to store:
NOT true. You control your own stock, at any point regardless of the status of the original order, you could ship a new copy. Just like you shipped the first one.
December 26, 2022
Unprompted review
Reply from Brown Bag Clothing
Hello,
Thank you for your feedback.
Apologies your order didn't arrive when expected.
I can confirm a delivery investigation with our parcel forwarder was raised to determine the location of the parcel and when it will be delivered to you.
Unfortunately as we do use a forwarder for our international parcels, we are not able to send out a replacement as the orders need to come through them. I can confirm a full refund for your order was issued yesterday.
If you need any further assistance with please don't hesitate to contact us.
Kind regards,
Brown Bag Customer Services
Easy to deal with orders no issues
Easy to deal with orders no issues . Communicated delivery on time great will use again.
December 21, 2022
delivered on time at a busy period
delivered on time at a busy period, great price and products
December 20, 2022
Excellent service again
December 19, 2022
This was the perfect website for…
This was the perfect website for treating my husband at Christmas! Everything great; from ordering to delivery!
December 20, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.