BBSTORE Reviews 48

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Just needed to share our experience, we purchased a Bose Wave SoundTouch system from BBStore in November 2016 and were delighted with the quality and sound. Recently we had problems with CDs, which wo... See more

Rated 4 out of 5 stars

Some minor communication issues - just not appearing joined up at times. I had not used the store before but ultimately, the price was excellent, the product as described, promptly delivered and I wou... See more

Rated 5 out of 5 stars

Bought the Bose Soundlink Mini II speaker. I ordered on line after price comparing and BB Store offered the best deal. Ordering was easy and I got the usual email confirmation. The product arrive... See more

Rated 5 out of 5 stars

Before purchasing a Bose speaker as a gift for my partner I researched prices, post and packaging costs and overall satisfaction of customers. Although I'd not heard of Bbstore it came high on the lis... See more

Company details

  1. Hi-fi shop

Information provided by various external sources

BBstore is conveniently situated just off Monmouth Drive on Avery Road, Sutton Coldfield, just a 15 minute drive north of Birmingham city centre. There is ample free parking outside & also to the rear of the store. We display the complete portfolio of Bose products, including the WAVE music systems, which are only displayed in Bose stores and are available to purchase directly from us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

48 reviews

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Rated 5 out of 5 stars

First class service

Just needed to share our experience, we purchased a Bose Wave SoundTouch system from BBStore in November 2016 and were delighted with the quality and sound. Recently we had problems with CDs, which would jump and skip, even new discs were affected. We spoke to Dan and explained the problem and he asked us to bring the system in for inspection. Dan advised he would send the system back to Bose for repair, he also said he would express his concerns to Bose that this system should not have developed this fault in little over two years, indeed he believed this system should have been troublefree for at least ten years and that we, the customers should not be charged for repairs! Imagine our delight when Dan telephoned a few days later to say that Bose were in total agreement and that our system would be repaired FOC. We have just collected our Bose following a super fast repair and now have a further twelve months guarantee! Well done Dan and well done Bose, a refreshing service where the customer has come first.

April 5, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent

!st rate from start to finish.
Order acknowledged promptly, quick delivery service, excellent product.

July 25, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I found the product I wanted cheaper here than anywhere else. I messed up my online booking over the weekend and duplicated my order. I left a voicemail explaining my error. First thing on Monday they called back and put everything right. Will buy there again.

June 27, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I originally ordered from another website due to the amount of reviews they had compared to BBstore, how wrong was I. That website let me down, BBstore had the item in stock & delivery was bang on time with superb packaging.

June 20, 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Can't say enough about the service I received from The Bose Shop, Avery Rd, Sutton Coldfield. From the minute I ordered to the delivery, it was a fabulous experience. A massive thank you to Daniel!

June 20, 2016
Unprompted review
Rated 5 out of 5 stars

fast

speedy delivery, good packaging, would recommend

May 29, 2016
Unprompted review
Rated 5 out of 5 stars

Great service; speedy and efficient.

Bought the Bose Soundlink Mini II speaker. I ordered on line after price comparing and BB Store offered the best deal. Ordering was easy and I got the usual email confirmation. The product arrive promptly and I've had no issues. Would definitely use BB Store again.

May 17, 2016
Unprompted review
Rated 5 out of 5 stars

Quality sound and the best customer service ever!

Ordered the Bose companion 20 speakers as a gift for my husband and he was very impressed with the sound quality. The level of customer service was the best, staff that listen to your needs and prepared to go the extra mile. Also best price offered. Will be back when ready for my tv sound bar!

May 3, 2016
Unprompted review

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