While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the payment and refund processes, frequently reporting prolonged delays and difficulties with withdrawal requests. People also found the customer service to be unhelpful, often providing generic responses or becoming unresponsive, which contributed to a general sense of frustration regarding their ability to access their funds. Some people were dissatisfied with the company's response time, noting that issues remained unresolved for extended periods, with some waiting months or even over a year for their withdrawals. Reviewers also mentioned concerns about unexpected account charges, further highlighting issues with the service provided.

What people talk about most

Payment

Consumers express significant dissatisfaction with the payment process, particularly regarding withdrawals.... See more

Refund

Users describe negative interactions with refund. Many customers report significant delays, with some waiting... See more

Customer service

Clients share negative opinions on customer service, with many reporting that emails are ignored or met with... See more

Response time

Reviewers express significant dissatisfaction with response times. Customers report that emails are ignored,... See more

Service

Customers had negative experiences with service, describing it as extremely disappointing and stressful. Many... See more

Based on these reviews

Rated 2 out of 5 stars

Hi, I am with BdSwiss for 3 years. I had real problems with their Trading App; don’t use it!! You should connect with MT4 Instead. Also, I made a withdrawal in crypto and I am still waiting fo... See more

Rated 2 out of 5 stars

Not a single chance of withdrawal. I’ve tried so many times and same thing. Same result. It wasn’t like this when they were taking my deposits and I think this is just an utterly disappointing platfor... See more

Rated 2 out of 5 stars

I was taken for a ride and my money held captive but alcyon vision gave me the blue print to figure all out

Rated 3 out of 5 stars

The length of time it took to receive my withdrawal worries me. Since submitting the request two weeks ago, support has not gotten back to me. In terms of name review I may invest with them and get... See more


Company details

  1. Finance Broker

Written by the company

Join a Club of More than 1,600,000 Traders. At BDSwiss, we support you throughout your trading journey, featuring multilingual helpdesks on a 24/5 basis, personal account managers, complimentary product walkthroughs and live market analysis by our seasoned analysts. We believe in educating our clients and giving them all the tools they need to respond to an ever-evolving market. We offer educational resources to meet the needs of traders of all levels including in house live webinars, exclusive video courses and daily market news. We follow a strictly client-centric approach and aim to exceed your expectations. To reflect this approach, we offer our clients the possibility of dynamic leverage (available in certain jurisdictions) of up to 1:2000 and several account types to satisfy our clients' increasing demandsThis is why we constantly invest in innovation and improve user experience by introducing native apps and platforms, new assets and unique features and tools! As a result, our excellence and reliability can be reflected by the number of awards won throughout the years.


Contact info

2.2

Poor

TrustScore 2 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

After 15 months, they are witholding my money - Class action started

After 15 months, my withdrawal is still on hold. I opened a complaint with Mauritius government, they did nothing. BdSwiss ignores my requestes. I found other 18 clients with the same problem. They are accepting deposits but not honoring withdrawals. And I don't mean profit withdrawals, but my own money. My account is fully verified. Be careful.

November 18, 2025
Unprompted review
Rated 1 out of 5 stars

Scam broker

Don't deposit any money with this broker if you hope to get it back. I've had an account with this broker since 2022. It was all great until 2024 when I successfully made my last withdrawal. But something happened between then and now because their customer service drastically degraded and withdrawals are no longer possible. In the last email I received from them last week, they stated that they were "facing some unforeseen delays" and my request "is being prioritized to be completed as soon as possible"

From what I've read from other reviewers, it's unlikely i'll ever get my money back

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

Will not process withdrawal or answer emails

I’ve been trying to withdraw my funds from BDSwiss for several months now, and the experience has been deeply frustrating.

Despite following all procedures and even sending a registered letter (which they acknowledged receiving), I’ve had no success. My emails go unanswered, and there’s been zero follow-up or resolution.

This isn’t just a delay—it feels like deliberate avoidance. When I deposited funds, everything worked smoothly. But now that I’m trying to withdraw, it’s radio silence. I expected better from a regulated broker.

If you’re considering using BDSwiss, I strongly urge you to read recent reviews and think twice. I’m currently exploring legal and regulatory avenues to escalate this issue.

June 21, 2025
Unprompted review
Rated 2 out of 5 stars

w͏i͏t͏h͏d͏r͏a͏w͏a͏l͏s͏ d͏o͏n͏t͏ g͏o͏ t͏h͏r͏o͏u͏g͏h͏

p͏e͏o͏p͏l͏e͏ a͏r͏e͏ s͏t͏i͏l͏l͏ f͏a͏l͏l͏i͏n͏g͏ f͏o͏r͏ t͏h͏i͏s͏. I͏t͏’s͏ p͏r͏a͏c͏t͏i͏c͏a͏l͏l͏y͏ i͏m͏p͏o͏s͏s͏i͏b͏l͏e͏ t͏o͏ w͏i͏t͏h͏d͏r͏a͏w͏ f͏u͏n͏d͏s͏ t͏h͏e͏y͏ l͏e͏t͏ y͏o͏u͏ d͏e͏p͏o͏s͏i͏t͏ b͏u͏t͏ n͏e͏v͏e͏r͏ w͏i͏t͏h͏d͏r͏a͏w͏, a͏n͏d͏ I͏ d͏o͏n͏’t͏ t͏h͏i͏n͏k͏ m͏o͏s͏t͏ p͏e͏o͏p͏l͏e͏ d͏o͏ a͏n͏y͏ r͏e͏s͏e͏a͏r͏c͏h͏ b͏e͏f͏o͏r͏e͏h͏a͏n͏d͏. e͏v͏e͏n͏ i͏ t͏o͏o͏ I͏ m͏a͏d͏e͏ t͏h͏e͏ s͏a͏m͏e͏ m͏i͏s͏t͏a͏k͏e͏ m͏y͏s͏e͏l͏f͏, b͏u͏t͏ a͏f͏t͏e͏r͏ a͏ l͏o͏t͏ o͏f͏ p͏r͏e͏s͏s͏u͏r͏e͏ w͏i͏t͏h͏ h͏e͏l͏p͏ f͏r͏o͏m͏ N͏o͏r͏𝘥v͏a͏u͏𝒍t͏s͏ ᥴ0͏,m͏ t͏o͏o͏k͏ w͏e͏ t͏o͏o͏k͏ t͏h͏e͏ m͏a͏t͏t͏e͏r͏ u͏p͏ l͏e͏g͏a͏l͏l͏y͏ t͏h͏e͏y͏ f͏i͏n͏a͏l͏l͏y͏ a͏l͏l͏o͏w͏e͏d͏ m͏y͏ w͏i͏t͏h͏d͏r͏a͏w͏a͏l͏ t͏o͏ go t͏h͏r͏o͏u͏g͏h͏.

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

very disappointing

very disappointing, never ever use this broker. It was good earlier but now it is "SHIT". My withdrawal is pending since Sep-2024. I am not able to login my account and the customer is always away. There isn't anyone who can help you. No body is responding through email of chat. Scammer

August 5, 2025
Unprompted review
Rated 1 out of 5 stars

Scammer BDSwiss

I have been waiting for them to pay for about 1 year, but everyone, especially the company owner Jan Malkus, keeps making promises and telling lies, and they continue to delay me and my friends. The regulators are useless, they have set up a big fraud network all together. I am tired of listening to lies and I will continue to shame them on social media as long as they don't pay. Stay away from this company!

Translated with DeepL.com (free version)

August 12, 2024
Unprompted review
Rated 2 out of 5 stars

Not a single chance of withdrawal

Not a single chance of withdrawal. I’ve tried so many times and same thing. Same result. It wasn’t like this when they were taking my deposits and I think this is just an utterly disappointing platform. So much money with no intention of getting the money paid out, is a clear definition of a scam. I filed my case with Eleven& Stone and every penny I deposited here has been gotten back and transferred to me. BDSwiss took advantage of me and my finances and I don’t recommend them.

June 27, 2025
Unprompted review
Rated 1 out of 5 stars

Almost a year has passed

Almost a year has passed, and they still haven't approved the withdrawal. Their mission seems to be scamming as many new people as possible. I'll file a complaint with the CID when I return to Dubai, as they have an office in the Emaar building downtown. They called me from within Dubai to make the deposit.

July 3, 2025
Unprompted review
Rated 1 out of 5 stars

Elaborazione prelievi

edit in english this time : "A broker that is NOT serious at all. I requested a withdrawal (over 270 euros) and after weeks, still nothing. I want to close the account and change brokers, but Bdswiss is holding my funds saying 'we are experiencing issues processing withdrawals.' Sure, okay, but when depositing money, you never have any problems, right ;) . Moreover, while I wait for my withdrawal to be processed so I can finally leave this NOT serious broker, THEY KEEP TAKING MONEY FROM MY ACCOUNT FOR 'ACCOUNT INACTIVITY.' So, withdrawing money from my account has no 'technical problems,' but processing my withdrawal so I can leave has plenty of technical issues... ABSURD. I have contacted technical support multiple times, and nothing changes; they always repeat the same phrase using the same excuse of technical problems. I advise reporting this issue to Consob and the relevant authorities, including legal ones (forget about the complaint you send by email to them, they just take you for a fool)."

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

I have been waiting for my withdrawal…

I have been waiting for my withdrawal of since May 6, 2025, and BDSwiss continues to delay without any valid explanation. Despite multiple follow-ups and even filing a complaint with the FSC Mauritius, nothing has been resolved.

I am now preparing to take legal action in the UAE, and will be seeking compensation for the financial damage and stress caused by BDSwiss holding my funds unlawfully for nearly two months.

This behavior is unacceptable for a regulated broker. I strongly urge others to avoid BDSwiss until they prove they can treat clients fairly and professionally.
Lets guys make a group who’s currently in UAE

May 6, 2025
Unprompted review
Rated 1 out of 5 stars

BDSwiss affected, withdrawal issue.

BDSwiss, founded by German entrepreneur Jan Eric Malkus in 2012, has been a prominent online trading platform for Forex and CFDs, achieving significant growth between 2018 and 2021. However, aggressive marketing and reliance on offshore structures led to regulatory challenges that impacted its liquidity and operational capacity. Which probably led to serious financial issues from none segregated client accounts to withdrawal issues since September 2024.

I am personally have been a client of BDSwiss since 2021 and having the withdrawal issue since April 2025 where the broker cited to some technical adjustments, after which I requested a second withdrawal in June for bigger amount thinking that the issue was with the first request. But it is occurred that the picture is much bigger as I discovered and explained above. The broker clearly fails to fulfill its obligations, misconducts and shows disrespect and careless behavior towards its clients. I think the founder/ director/ chairman/ Jan Malkus should bear direct responsibility for the loss and financial stress of the clients which trusted his firm.

By the recent developments it is appeared that some AmiCorp Group's branch in Mauritius manages financials of the BDSwiss and now they finger-pointing each other.

BDSwiss currently holds active licences from regulators in Mauritius (FSC), Seychelles (FSA), UAE (SCA – advisory only), and South Africa (FSCA). Given that the issue with the broker persist for so long, all that mentioned authorities have failed as trusted regulators as well. Advise everyone to leave them a relevant feedback, especially for the Mauritius (FSC), Seychelles (FSA).

All the known names of BDSwiss by me: BDS Markets, BDSwiss Group EU, Viverno Markets Ltd, BDSwiss Holding Ltd, BDSwiss AG, B D SWISS MENA FINANCIAL ADVISORS L.L.C. and some affiliate companies: Vastani GmbH, Duronga Holdings Limited.

I call everyone affected by the recent of the BDSwiss actions, or to be more correct, inaction and lies - leave a review for the mentioned companies and regulatory authorities as well.

I believe 'Strength lies in numbers. As I am located in the UAE, I am seeking to connect with other clients who have been affected in this region. Reach me out on LinkedIn, where you can find me under the same name and photo.

June 4, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look