The Beachbody Company Reviews 

9-9-24 Terrible customer service! Even after cancelling and not using program for 2 years was recently charged 179.00 for a membership spoke to customer service and they would not refund the 179.00. I have cancelled twice and continue to be charged. Dont subscribe you will never get out of it!!!

Terrible customer service! Refuse to refund you even though membership has been cancelled before the renewal date! Would never use again and highly recommend other not to use

Terrible customer service, programs do not have results, all “coaches” have had extreme work done to make their bodies look they way they do.
If you try to cancel they will charge your card anyway and refuse to refund you.

Company with broken values and petty tricks.
It's extremely hard to unsubscribe, you can't do it on the phone, you need to make an effort and log into computer. In July I've logged into their account and unsubscribed, at that moment I was happy that I did all correct, my original subscription was running out on the 19th August.

However I was charged in August, when I logged in, it was shown as if I was not unsubscribed. How convenient for them. There is no live chat and nearly no means to communicate with company.
So to make sure that they don't trick me again I went to PayPal and removed Beachbody from authorized list. And guess what, this is when they marked it unsubscribed.
So I've tried to contact the company again ask to refund money which release around 10 program per year but charge more than Netflix. And they told me they won't as it is already August.

Which is a breach on it own of new cooling off Act in UK: The DMCC Act introduces new cancellation rights that apply during the 14 day renewal cooling-off period. As well as an initial cooling off period on commencement of the service or receipt of goods, consumers will have a 14 day right to cancel a subscription when they become liable for a 'relevant renewal'.

There is other law rules that are not followed: Reminders: the business has to provide a renewal reminder before the end of a free/discounted trial period, and also a periodic reminder notice about renewal payments. Each such notice has to contain certain prescribed information, including a reminder of how the consumer can cancel the subscription.

Post reply of BODI
I wish I can add print screen to this post. My renewal every year was on 17th of August, however this year it happened when 19th. Why?!

Yes I opened your email after you re-subscribe me. But guess why, first of all I do remember that on 18th of July I logged into your account and unsubscribed, so I had no reason to open zillions marketing emails from you, second yes email title doesn't says it is renewal. As at that point of time I had trust in the company and didn't have paranoia I was not interesting to dig through marketing emails.

On the 23rd of August I didn't unsubscribed from BODI site (no trust at all), I revoked access for BODI (BB) company from my Paypal.

BODI (BB) still haven't answered regards legislation breach. As it is stated I should 14 days cooling-off period: since BB resubscribed me on the 19th, and I revoked access of my money of the 23rd, I'm within my legal rights for the refund.

Paid £159 for what I thought was an annual subscription. 4 weeks in there is another 2 payment pending to come out of my account. Tried getting in touch and don’t want to cancel anything until I hear back but it’s quite worrying

Started 14 day free trial 4/8/24 which was cancelled 10/8/24 with the full intentions of starting a monthly subscription after the free trial ended. £179 was taken from my account on 17/8/24, before the free trial ended and after I had already cancelled the annual subscription. Tried calling customer services however the number used is no longer in service. Emailed customer services requesting a refund where I received a response assuring that the subscription had been cancelled and I would not be charged. After sending a second message stating the bank has confirmed that funds were taken by beachbody after I had cancelled the subscription within the 14 day free trial they are still refusing to issue a refund. The bank attempted a chargeback which was denied. I have now had to dispute this payment and cancel debit card. This company has no morals.

What everyone says is true. They renew your annual membership without notice and won't give you a refund. I called them the day the payment went through and they said they were not allowed to process a refund. They could take away my access for the next year if I wanted them to, but they would not give me my money back. Terrible policy.

UPDATE! Upon seeing the company reply to everyone's claims, I looked carefully at every email they sent me the past month. Low and behold, at the bottom of a 500+ word advertising email with NOTHING about renewal in the subject line or first 400 words, they HID the renewal notice that they claim to so clearly give you in advance. What a load of BS.

I've been a Beachbody (BODI) member for several years. In November of 2023, I cancelled my subscription (with a confirmation email). The agent that I spoke to at the time said that my access would be removed immediately, but there would be no refund and I would have to pay for the remainder of my subscription, which didn't end until August 2024. He then said he could re-instate my account, but would remove me from auto-renewal so I would continue to have access until my membership ended. It's now August of 2024, and to no one's surprise, BODI auto-renewed my account without approval. I never received an email stating that this would happen. I've read enough reviews on here to see that a BODI bot will most likely respond and say that I did.

I called an agent a few days ago to tell them of the situation and she told me to fill out an exception form, stating that the notes in my account from my previous cancellation proved that this was cancelled in November and I should get my refund. BODI of course rejected my exemption, but gave me the SAME response they sent me in November when I originally cancelled, "Your membership for BODi has been cancelled as of 08/09/2024. As a result, you will no longer receive any additional charges. You will continue to have access until 08/06/2025."

I have no confidence that this company won't try to auto-renew my subscription yet again, so after jumping through several hoops (since they don't provide a phone number or email for customer support) I asked them to delete my account. They then had to send me a form to fill out. Once you fill that form out, they send another email (which was sent to my spam) to confirm the deletion and state it will take 4-6 weeks to delete. Mind you, all of these come from different email addresses so they may end up in your inbox or spam folder. A few days later I received a separate email stating that my password had been reset! I called for the 5th time that week (since you are not able to reply to their emails) to confirm that my account had in fact been deleted since I never received the confirmation email. No one should have to jump through this many hoops.

BODI's business practices are unethical and illegal. In addition, you are unable to delete your account and unlink your credit card information in your profile, which is how they continue to auto-renew your account. Hopefully this helps someone else in the future. BEWARE.

If you do need to call them, use this number: 1.800.470.7870. It's the callback number they used.

This company is a scam!! As I read below, the same thing over and over. I was charged a $179 renewal fee without my knowledge. The AI generated response is they send out a renewal notice beforehand. The old email address has been deactivated that this notice supposedly went out to. They will not refund me my money. This is horrible how they are taking people’s money.

I purchased Body Lava to stream and could not access it, no matter what browser I used. I called and spoke with three people as I moved up the tech support chain. We were still in the same spot an hour and a half later, even though we used every browser and device.

Ultimately, I was advised that it was best to ask for a refund and fill out the form. I did so and was informed that it would be a full refund and not to worry as there was a thirty day money-back guarantee. It has been less than one day. Well, I received an email from the billing department that they could access it, and we are all good. I was sent a photo of their screen. GUESS WHAT? I KNOW YOU CAN SEE IT ON YOUR SIDE, AS ALREADY DISCUSSED WITH THREE TECH SUPPORT EMPLOYEES. A HORRIBLE CUSTOMER SERVICE COMPANY. STAY FAR AWAY!

I joined beach body team in August 2021. The yearly fee was more than I wanted to keep up with, I asked to have my account cancelled and believed there would be no more fees charged to my credit card. Well I just noticed that they charged me $242.95 last business day. I emailed and I called explaining my old credit card expired 11/23 and I cashed to have this account terminated back in 2021. At least refund the last charge as I have never used the app and I don’t understand how they were still putting through charges on an expired credit card. They refused. There was no manager for me to speak to, just a form to fill out requesting a refund, and guess what, I was denied. $242.95 is a lot of money and since it was just charged on the previous business day, they could have at least refunded me that one charge, but they refused. Their customer service is terrible and I wish I never even considered their app $1000 later.

I never auto renew and always discuss if I wish to renew & on what plan with my coach. Needless to say that I was surprised to be hit with a £179 bill last month without notice.
I've had their 'cut & paste' response of 'BODi sends a prebill email approximately 30-days prior to the next scheduled renewal date to the email address on file.' but how funny that I never actually received it. I have a sea of emails from them which I always store in a folder but not the one that counts!
I have asked them to send me a copy which is date & time stamped of when sent & 'read' so we'll see if they can manufacture something suitable. I've also asked for a copy of the call recording that evidences that I 'agreed to the auto-renew' of the membership so make sure anyone else stung like this does the same! It's totally not acceptable. I know I have been a member for years but the cost of living crisis means that this isn't a luxury that I can afford ..... but they are going to take the money anyway!! Disgraceful way to run a business, especially after years of loyalty. I will not be back given the sea of free workouts on YouTube which we have found to be far superior! Be aware!

UPDATE - They have been unable to provide proof of the email that they supposedly sent me (with date & time stamps as requested), although they can tell me the day / time is was apparently 'read'. They have also been able to provide me a copy of the call where I apparently 'agreed to my plan auto renewing'. Total scam ...... customer service has dropped off a cliff. Sadly it never used to be like this. I suggest finding an alternative plan.

I had this program in 2021. It was fine but just a little pricey and I only used one program and they push their shake on you too hard. I cancelled it in 2021. Randomly in 2024 I had a $192 charge. I called for a refund and they refused. I looked at my bank account, there hasn’t been a charge since 2021 and the lady agreed with me until I said okay do you realize that was 3 years ago? Then all of a sudden “oh no you have a charge every year since then” if you have it, get a new debit card if you cancel it.

Terrible customer service when it came to trying to get a billing issue resolved. I wouldn’t ever renew my subscription with these people just based on that

Beach body is a RIP OFF! Back in September, I decided to cancel my services/my subscription and everything else because it just was not for me! Not even thinking about it I deleted the app and moved on with my life. I did receive an email and at the top of that email from September it said canceled subscription so I assumed that meant that I had canceled everything and was good to go! July of this year 2024 I receive a notification that $189 was deducted from my PayPal! I get on and check it out and what do you know it’s Beachbody so I called them and they proceeded to explain to me that I had never canceled my subscription and that they could not return my money, even though I’m not using the app and haven’t used the app since way back at the end of August of 2023, which I don’t understand because I’m not using your app, why you can’t return the money that you stole from my account at this point…. they don’t even send anything out that says they’re proceeding to take money out of your account. They can say they do but I never received a dang thing!!! They just do it. I get on and look at the email that I have and it does say subscription has been canceled at the top, but apparently they claim it was only for the products that I had been buying from them not the actual app… to top it off I tried to fight PayPal over it and Beachbody rebuttal was that I was using their app since 2023 which is a lie because I have not had it downloaded on my phone since September 2023… I just feel like at this point, how many people have they done this too! They now pocketed almost $200 From me for no services and nothing because I’m not going to get back on the app!!!

What a shame. An otherwise seemingly good company, with a really egregious cancelation and renewal policy.

I canceled the day my subscription renewed. Not the next day. Literally the day of. That was too late according to their policy.

Customer service was horrendously unhelpful. Refused to transfer me.

Sent me the policy exception form which literally reads this:

Your policy exception request has been received.

"As a reminder, we hold our customers and our company to the terms and conditions that were agreed to at purchase and/or sign up. Please be warned that it is unlikely that an exception request will be granted when outside of our policy."

That is incredibly ironic and insulting. They position their policy as if they're just upholding fairness when in reality they have this policy for one reason only: to take advantage of people. Shame on them.

And look at this thread. You can count thousands of dollars being stolen from well meaning customers in just the past few days!!! And their response is just to say "our policy." Infuriating. Insulting. Irresponsible. Unethical.

They will auto-renew your membership without any warning emails. Then they will not refund anything unless it is 30 days from the original membership. Scammed out of $179 even though the charge just happened and I haven't used the product.

Shady business practices. Auto renewed and I called as soon as it happened and they wouldn't refund. I had not used it in months and they know that because they send out weekly emails with how many times you watched videos. They are keeping my money knowing I had not and will not be using their services anymore. That doesn't sound like an honest business to me and certainly not the way I was raised to treat people. If you do decide to use them you should cancel immediately so you are not charged again at the end of the year. This should not be legal without pre-authorization at the time of the charge. If everyone had a choice when they signed up of auto renew after a year, I would imagine that you would certainly not prefer that as an option. As stated before, SHADY BUSINESS PRACTICES!

Further to your previous reply to my original message, my issue isn't with the cancellation, it's with the customer service and not being able to get into my account. I haven't been able to speak to anyone to resolve my issue as you don't advertise a telephone number and the online customer service person was unable to help me. I still have no access to my account that I have paid 179 for!

I feel duped by the auto renewal practices of this company. I ALWAYS turn off auto-renew so was shocked to see a charge to my credit card. I'm not saying that I did turn it off, all I'm saying is that I typically make it a practice to turn them off, so not sure what happened there. Anyway, I cancelled immediately and searched for an email that would have alerted me to the upcoming payment. That email was super sneaky and not oblivious at all! Unless you read the whole email - which is unlikely because they send so many emails, you wouldn't know it's an alert. In my opinion these are sneaky tactics and they should be ashamed of their business practices. For a platform that is supposed to help people become better versions of themselves, they should have better more ethical business practices themselves. Shame on them. To be clear, I never denied that I got an email but that the email was not obvious and the auto renewal notice was buried in the body of the email. That is my number one complaint about your process. I think you are intentionally making it hard for customers to flag the renewal notice.