I was a customer for fee years and I didn't have any problems before they change to BBDi renewals is the biggest scame ever.. they CHARGE me 179£ for not using it for a year... I try to cancel it str... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Would give them a 0 if I could. Terrible customer service & business practices. I thought I had already canceled my membership, today I got a renewal charge in my CC. I contacted them immediately a... See more
Company replied
Tried to change an email away from one I don’t use anymore, but in actuality must have created a duplicate account. And so I’ve been DOUBLE BILLED for the same service. I tried to have them merge the... See more
Company replied
I canceled my membership several months in advance of renewal. I was the charged another year. The only option of contact is online chat with foreigners. Then you have to email their subscription revi... See more
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Company details
Written by the company
Beachbody fitness, nutrition, diet, exercise and weight loss programs and products, all expert-designed by fitness professionals.Home to P90X, Turbo Jam, Hip Hop Abs, 10-Minute Trainer, Slim in 6 and more!
Contact info
United States
- www.beachbody.com
1.2
Bad
618 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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An awful company
An awful company. Nearly impossible to cancel your contract. A total scam with awful customer service.
May 24, 2024
Unprompted review
Reply from The Beachbody Company
Hello Braley,
Upon reviewing your account, we have confirmed that you submitted a form requesting an exception. A response was provided to you on May 24, 2024.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,
BODi
Horrible
Be careful with this business. They will lure you in and charge you with your credit card stored without notice. And when asked for refund will show you all possible clauses.
May 22, 2024
Unprompted review
Reply from The Beachbody Company
Hello Rohan,
Unfortunately, we were not provided information to review your account details further.
Please view the following Money Back Guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,
BODi
I have loved this company for 20 years
I have loved this company for 20 years. I was a coach, I drank the shakeology koolaid, I signed other people up, I did all the things. But this year has been rough and I have suffered with medical issues and my mother had a stroke so financially I could not see keeping this membership. I canceled it but beachbody refuses to give me my $179 back. I’m so upset and I need that money right now but Beachbody doesn’t care. I applied to dispute this and they said I should receive a response in five days. I received an email saying my dispute was declined just a few hours later. They don’t care about you as a person in the slightest.
May 22, 2024
Unprompted review
Reply from The Beachbody Company
Hello Rachel,
BODi sends a prebill email notification approximately 30-days prior to the next scheduled renewal. Subject titled, “Your next year of results with BODi.”
Upon reviewing your account, we have confirmed that the prebill BODi email notification was sent to your email address on file on April 02, 2024.
We have also confirmed that you submitted a form requesting an exception. A response was provided to you on April 23, 2024.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,
BODi
DO NOT USE-
DO NOT USE-
First off, their website is constantly down. And it just so happens that the tab to change your subscription is the one that is “offline” and asks you to try again later. I was unable to cancel my membership and kept trying. I ended up missing the deadline by a day- I was charged $200.00 for a DAYS ACCESS. I tried explaining and asked for a refund- I was told they was nothing they could do. Not only was I charged for A DAY, but I am also locked out of my account. As a former D1 athlete, I would never recommend this workout program, and now with the terrible customer service I will make sure many others know. This App is an absolute scam. They make money hoping people will forget about their subscriptions.
May 21, 2024
Unprompted review
Reply from The Beachbody Company
Hello Taylor,
We apologize for your recent experience. Unfortunately, we were not provided information to review your account details further.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,
BODi
Stole money from me also £179
Stole money from me also £179 - provided my bank with “evidence” of me using the app when the only time I’ve used it is to try and contact them.
Never replied to my attempts to contact them - uk phone number doesn’t exist.
May 18, 2024
Unprompted review
Reply from The Beachbody Company
Hello Gemma,
Our money back guarantee FAQ explains: Subscriptions that start with a free trial are not covered. To avoid being charged, cancel within the free trial period.
Upon reviewing your account, we have confirmed that you submitted a form requesting an exception. A response was provided to you on May 21, 2024.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,
BODi
Beach Body used to be very customer…
Beach Body used to be very customer service oriented, recently they changed. They are greedy now and don't even try to help out their existing customers. I have been a faithful customer for the past 5 years but this will be my last year. They have so many complaints with the BBB.
April 1, 2024
Unprompted review
Reply from The Beachbody Company
Hello Peter,
Thank you for taking the time to share your experience. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced.
Sincerely,
BODi
Would give 0 stars if I could
Would give 0 stars if I could. Did not know my subscription was set for automatic renewal. I went in the day it renewed after I saw it come out of my bank account and cancelled. I had two options cancel renewal and keep access until next renewal date or restrict access immediately for a refund. I chose that because I have an injury preventing me from working out. They will not give me my money back because it’s not their “policy” but I also don’t have access. So basically they kept $200 just because. Truly a piece of crap company with crap values! WILL NEVER USE ANYTHING OF THEIRS AGAIN!
May 6, 2024
Unprompted review
Reply from The Beachbody Company
Hello Breanna,
BODi sends a prebill email notification approximately 30-days prior to the next scheduled renewal.
Upon reviewing your account, we see that you have submitted a dispute form, and a response was provided on May 11, 2024.
You will continue to have access until the end of your current billing cycle.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,
BODi
Autorenewal without notice and it’s customer’s fault for not remembering to cancel
Same issue as multiple folks here. My membership autorenewed without notice which tells me their business practice is built upon hoping people forget and just say “oh it’s in our terms and agreements.” I hadn't used the service in years which is incredibly easy to see on their backend yet they refused to issue a refund stating that policy only applies to the original/ initial order. How unbelievably deceptive and unhelpful. Avoid at all costs.
May 7, 2024
Unprompted review
Reply from The Beachbody Company
Hello Maura,
BODi sends a prebill email notification approximately 30-days prior to the next scheduled renewal. Subject titled, “Your next year of results with BODi.”
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,
BODi
I have been doing beachbody workouts…
I have been doing beachbody workouts for years. Have had paid the yearly membership a few times. Love the variety of workouts, meal plans and so much more info that I am able to obtain. I will be reactivating my membership this week. Results with the workouts can be pretty amazing as long as you also follow a diet of some sort. Thanks Beachbody!!
May 1, 2024
Unprompted review
Reply from The Beachbody Company
Hello Michell,
We appreciate your feedback and are delighted to know you enjoy our BODi programs. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.
Sincerely,
BODi
My membership autorenewed without…
My membership autorenewed without notice. They said they sent an email, but I don't have it. I hadn't used the service (which they could easily verify). They refused to issue a refund within 30 days staying that policy only applies to the original/ initial order. They didn't do their part by communicating...they just withdrew the money. Bad service. I will never join again nor do I recommend them. They lost my future business and my respect.
Date of experience: April 17, 2024
April 22, 2024
Unprompted review
Reply from The Beachbody Company
Hello Trisha,
Unfortunately, we were not provided your information to review your account further.
BODi sends a prebill email notification approximately 30-days prior to the next scheduled renewal.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,
BODi
Avoid at all costs!
Once they’ve got you, they make it incredibly difficult for you to leave as they auto renew your membership even though I had made sure that I had cancelled everything. Very sneaky. When you try to contact them the customer services email comes back ‘undelivered’ & UK phone number is ‘not recognised’ although both of these are provided on their website. Even by looking at their responses to comments on here you can tell they are a sham of a company.
I got stung for £179 for another 12mths membership. Anyone know who governs them in the UK? Think they may wish to hear about this.
April 5, 2024
Unprompted review
Reply from The Beachbody Company
Hello Amy,
Unfortunately, we were not provided your information to review your account further.
BODi sends a prebill email notification approximately 30-days prior to the next scheduled renewal.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
If you need any additional assistance, please contact us at bodisupport.com.
Sincerely,
BODi
They get you, then they Ghost you.
Sign up was easy, but ending a subscription is a disaster!
They say you can cancel at any time, but it was impossible for me to cancel through the website (kept telling me to wait 3 hours and try again).
Tried to find a phone number to call--also impossible. In my frustration I would stop trying...until I was alerted that they auto-renewed my membership for $120.91. They won't admit fault--saying as they do for so many that any money-back guarantee time is up. I'd be fine if they were understanding and took the time to hear me out and make it right. But no.
They get you, then they ghost you.
I've been a Beachbody customer for years.
Not any more.
April 20, 2024
Unprompted review
Reply from The Beachbody Company
Hello Nick,
Upon reviewing your account, we have confirmed that you submitted a form requesting an exception. A response was provided to you on April 23, 2024.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,
BODi
My membership autorenewed without…
My membership autorenewed without notice. They said they sent an email, but I don't have it. I never purposefully set my memberships to autorenew. I had no intention of extending my subscription for the spring and summer months. I hadn't used the service (which they could easily verify). They refused to issue a refund within 30 days staying that policy only applies to the original/ initial order. They didn't do their part by communicating...they just withdrew the money. Bad service. I will never join again nor do I recommend them. They lost my future business and my respect.
April 17, 2024
Unprompted review
Reply from The Beachbody Company
Hello Misty,
Upon reviewing your account, we have confirmed that on April 03, 2023, you purchased a semi-annual BODi membership. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
Because your semi-annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
Our systems show the semi-annual BODi prebill email was sent to your email address on file on March 02, 2024.
Your annual BODi membership was cancelled on April 18, 2024.
You will continue to have access until October 03, 2024.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,
BODi
Do not trust Beachbody_will renew your membership w no notice at a higher rate
Do not trust Beachbody! I bought a 6 month membership and when that 6 month ended i did not receive an email that i was going to be billed for another 6 months and instead was charged for the next 6 months at a higher rate than when i initially joined! I am furious to say the least and will never recommend beachbody to anybody. When I tried to dispute with my Credit Card company Beachbody wouldn't honor the refund as it had already charged. Very unprofessional and sneaky to not give a heads up for another charge and then not honor a cancelation.
April 15, 2024
Unprompted review
Reply from The Beachbody Company
Hello Mallory,
Upon reviewing your account, we have confirmed that on October 01, 2023, you purchased a semi-annual BODi membership. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
Because your semi-annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
Our systems show the semi-annual BODi prebill email was sent to your email address on file on February 29, 2024.
Your semi-annual BODi membership was cancelled on April 03, 2024.
You will continue to have access until October 01, 2024.
Your initial semi-annual BODi membership purchase and the renewal are at the exact same pricing for the standard semi-annual BODi membership.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,
BODi
Absolute scam company
Absolute scam company. Fraudulently charged us for 2 years and refuse to give refunds. Most dishonest company I have ever had the displeasure of working with. 0 stars.
April 2, 2024
Unprompted review
Reply from The Beachbody Company
Hello Brett,
BODi sends prebill email notifications approximately 30-days before the next scheduled renewal. At the time you had the ability to manage your memberships and subscriptions prior to the next scheduled renewal.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,
BODi
I initiated a trial membership of…
I initiated a trial membership of Beachbody in March of 2020, just prior to the COVID crisis.
During the turmoil of this time, I neglected to cancel the trail membership and have since been billed $179/year for the last four years without the courtesy of an email notice prior to annual renewal.
I requested a refund of the annual charge which just posted to my account last week and was flatly refused, despite not accessing the platform for the last four years. Additionally when I requested to speak to manager, I was told that wasn't possible.
Beachbody is very efficient at taking your money but not at all efficient in providing a good customer experience.
April 15, 2024
Unprompted review
Reply from The Beachbody Company
Hello Heather,
Please note, during the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
BODi sends a prebill email notification approximately 30-days prior to the next scheduled renewal.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,
BODi
They stole £179 !! Avoid at all costs!
They stole £179 from me and have refused to give it back!! Subscription auto renewed for almost double the original subscription with no warning emails, and after immediately cancelling they refused to repay me even though I told them I had no money to feed my family. Avoid at all costs!!
April 8, 2024
Unprompted review
Reply from The Beachbody Company
Hello Charlotte,
BODi sends prebill email notifications approximately 30-days before the next scheduled renewal.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,
BODi
Stole $188 from me
I signed up for a one month $35 membership and they stole $188 from me and won't give it back. I reported them to the Better Business Bureau and I wish that I had been warned it was a complete scam before signing up.
They will financially destroy you. Stear clear.
EDIT: i have an email receipt from Bodi that says one month membership and when i called their customer service they told me no such thing existed so they owe me no refund.
They are a complete and total scam and i have no idea how they are still in buisness.
I have contacted them through numerous methods- the response to this comment is just another nonsense message from con artists. Not real company.
November 15, 2023
Unprompted review
Reply from The Beachbody Company
Hello KG,
Unfortunately, we were not provided your information to review your account further.
Please contact us, so that we may further assist you at https://faq.beachbody.com.
Sincerely,
BODi
Consumer beware…BODi only values $$$
Consumer beware… this company is not person-centered and uses every intimidating legal/policy move they have to avoid having any flexibility in adjusting membership or refunding an auto-renew subscription. I feel so taken advantage of and even with my medical condition now preventing me from accessing the program, they (without collecting any additional information or medical docs from me) deemed my case to not be significant enough for an “exception”.
Read the Better Business Bureau claims, please, before you buy into this program. It has certainly been a hard lesson learned for me.
April 4, 2024
Unprompted review
Reply from The Beachbody Company
Hello Whitney,
Upon reviewing your account, we have confirmed that your inquiry has already been addressed.
Sincerely,
BODi
Just don’t do it
I was conned into getting whatever BS promotion they were selling…65% off or something. I was never told they were actually signing me up for a monthly subscription of their NASTY shakes. I just wanted to purchase the bike and the yearly program for the bikes. THAT’S IT! I saw a charge for $150 on my credit card and immediately called them to cancel it. They said the stuff had already shipped so I had to wait for it to arrive. I was given a day of Monday. It’s now Wednesday with no package. I tried to call customer service and they refused to let me speak to a supervisor or a manager. I just want my money back. I never agreed to a monthly subscription. Their customer service is TERRIBLE. Do not use them. Just spend the extra money on a Pelaton. I wish I did.
Also: Beachbody “responded” and basically did nothing. So I guess thanks for the response? The customer service here is absolutely terrible. Avoid them.
March 26, 2024
Unprompted review
Reply from The Beachbody Company
Hello Ashley,
An update was sent to your email address on file on March 28, 2024, regarding your account.
Sincerely,
BODi
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