Bearded Bros  Reviews 

147
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally friendly, professional, and remarkably efficient throughout the entire moving process, making stressful days much easier. People deeply appreciate the careful handling of fragile belongings, the useful layout advice, and the reliable packing services provided from start to finish. Some reviewers were not happy with specific issues regarding incomplete removals, unfulfilled agreements, and disputes over insurance coverage when damages occurred. Consumers also noted frustrating problems with damaged furniture, unexpected delays, and poor communication when trying to resolve complaints with the office team.

What people talk about most

Service

Clients share positive opinions on service, highlighting professional and efficient experiences during their... See more

Staff

Customers had positive experiences with staff, highlighting that team members were professional, incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam and Craig did my move and they were a blessing. An absolute pleasure to work with and a good laugh despite the grueling amount of work required for this job due to no lift. They worked relentl... See more

Rated 5 out of 5 stars

Very helpful from first enquiry all the way through. I have used them twice now, first was an office move from Hove to Shoreham. This time I needed to be moved to temporary accommodation while... See more

Rated 5 out of 5 stars

The whole team at Bearded Bros were awesome, Anthony and Harry were amazing on moving day! I was having a last minute move downsizing with a broken foot so logistics were stressing me. The team were... See more

Rated 5 out of 5 stars

This firm are highly recommended. Used now by my partner when he moved house, my daughter when they moved flats, and now by myself having moved in with my partner. They arrived punctually, were p... See more


Company details

  1. Moving Company

Written by the company

Removals * Storage * Boxes


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

147 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(147)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

this was an excellent moving…

this was an excellent moving experience, two men and a luton van moving to a 3rd floor flat with no lift.The move was carried out with great care and efficiency and all items placed where I wanted them by the courteous and respectful gentlemen. I would definitely recommend and use Bearded Brothers again.

October 18, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID IF YOU HAVE VALUABLES!

AVOID IF YOU HAVE VALUABLES!

we used Bearded Bros removal and storage services whilst we had a house renovation.

When our goods were returned our £6k marble dining table was dropped and cracked.

After dealing with their insurers it comes clear that the maximum cover regardless is £5k and will only replace with used/old.

So we now have to get an ex display, slightly damaged table to replace our brand new.

Absolute shambles, amateurs with insurance that’s not worth the paper it’s written on.

Updated 25.10.24

bearded bros response is a complete lie, it’s taken 5 weeks due to their incompetence and us having to do the running around speaking to their insurer and help find the replacement.

Lazy, like their management and staff.

September 11, 2024
Unprompted review
Bearded Bros  logo

Reply from Bearded Bros

Hi Scott,

Thank you for taking the time to leave us a review.

We are sincerely sorry for the damage caused to your dining room table, which was caused by one of our employees falling over in your home. However, we have tried to make every effort to replace the damaged marble table top.

As we knew this was a valuable item, we instantly referred this to our liability providers and asked them to act swiftly. However, 5 weeks later, this is still an ongoing matter due to you refusing any offer that has been made to you.

So far you have been offered two resolutions;

1) A brand new table top cut to the exact size of the current one and using the highest grade marble. This would have been completed by a highly regarded stone company.

2) We found you the exact same table in Barker & Stonehouse, however, this was refused on the basis "it's an ex-display and someone else may have sat at it".

Whilst I appreciate that this is an ex-display item and that there was slight damage to the table legs, we only needed to replace the marble top section. We could still use the original legs from your existing table, as these were not damaged in the accident - after speaking with Barker & Stonehouse, they confirmed that the top was in 'as new condition' and would have been a perfect match.

Also, I note that you have mentioned our maximum cover is only up to £5,000 value, unfortunately, this comment is incorrect. On your inventory form you placed the table value at £7,500, however, upon being asked for proof of purchase, the actual price you purchased the table for was £5,000 - of course, our providers would never pay out more than you originally paid for the table.

Again, I'm really sorry that this has happened. We carry out around 200 moves a month and accidents like this are very rare occurrences. We stand by the fact that we have tried to resolve this as quickly and fairly as possible for you, but we have been met with hurdles on each occasion.

Lastly, as per the terms & conditions you signed before you paid your deposit and the job taking place, you have not purchased an insurance product. You purchased standard liability which only covers you for a like-for-like replacement or repair, not new for old. You agreed to these terms and asked us to proceed with the booking.

I'm sorry that this has happened and I can only apologise that you are not satisfied with the outcome. We wish you all the best in the future.

Kind regards,

Bearded Bros

Rated 5 out of 5 stars

Great service !

The guys moving us were great . Calm , efficient and really helpful . They made a stressful time a lot easier , which is exactly what you want from a removal company . I will definitely use Bearded Bros again.

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

What an awesome service

What an awesome service. Many thanks to Dean and Sam for making our lives less stressful.
Our road in Lewes was not car friendly let alone van friendly, but you both completed with a smile.
Highly recommend this company xx

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient service, 10/10

I used Bearded Bros to move from Hove to SE London, and have nothing but positives to say about the experience.

This was my first time using a professional moving company, and the lads made what could have been a stressful day as worry-free as possible - even though their van broke down just as we were about to head off, this was resolved very quickly and did not inconvenience us at all.

I was impressed by how quickly they carried out the removal aspect of the move (including disassembly of a double bed), and I especially appreciated their patience and efficiency as they first moved my belongings into one storage unit, then upon me realising it was too small to fit everything, they then unpacked it and helped move everything into a larger one. I also found the cost to be very reasonable, especially given the distance of the move. Many thanks again for your help, will be sure to recommend your services!

October 5, 2024
Unprompted review
Rated 5 out of 5 stars

Could not have asked for better.

The move went smoothly from start to finish. Great communication, a polite, friendly and incredibly helpful team on the day. Would absolutely recommend them for removals.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Best removal ever

This was the most caring and stress-free move ever. The Bearded Bros were communicative, caring and efficient from start to finish, looking after treasured possessions with piles of blankets, asking all the right questions and generally being reliable and responsible. Highly recommend. Thanks BBs!

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Customer service was exceptional…

Customer service was exceptional handling multiple date changes and eventually a move into storage. Communicative and reassuring throughout. The movers themselves polite, fast, efficient and impeccably professional

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient

The guys who helped with the move were efficient and friendly. Very polite and took instructions well. I use Bearded Bros every time I need things moved or need people to help with heavier items moved around a property.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Very good team...

This is the second time I have used Bearded Bros and they are so very helpful and keep the process as stress free as it can be given how daunting a move actually is!
Just nice people (particularly if you feed them chocolate :-) )

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

I couldn't recommend them highly enough. Bearded Bros moved us from Brighton to Plymouth, and they were professional, kind, extremely efficient and just lovely people. Really made what could have been a very stressful experience much easier for us, and I wouldn't hesitate to use them again in future.

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely smashed it! Great company!

From booking to the actual day. Seemless. Ross and Dan were so amazing and absolutely smashed it! Thanks so so so much for making what is usually so stressful, so much easier for us. I really trust and recommend these guys (and girls maybe)! Katie and Swaz x

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - great communication, efficient, on time and helpful. Good value for money too.
I would highly recommend BB and use them again.

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Stress-free home move

The men were polite, calm and quiet and I will forever be grateful to them for working out that they could lower my sofa through the window when it wouldn't fit down the stairs.

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

We had a very positive experience with…

We had a very positive experience with Bearded Bros recently with our house move. They were prompt to arrive and got to work straight away. On the other end they were quick to unload all of our items and were very friendly.

We have already recommend Bearded Bros to our friends for their future house moves in Brighton.

August 19, 2024
Unprompted review

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