Beaumont Tiles Reviews 

902
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 153 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive product knowledge, and professional, friendly approach, making the selection process stress-free and enjoyable. Many highlight exceptional service, with team members often going above and beyond, and products, especially tiles, described as high quality and visually appealing. However, some customers noted issues with delivery services, such as unexpected delays, lack of prior notice, and items arriving damaged or left inconveniently. A few people also reported inattentive or hurried staff, with some experiencing rudeness or difficulty getting acknowledged, and product recommendations were occasionally unsatisfactory.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Customers had ambiguous experiences with product, with many praising the wide selection, quality, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many praising speedy delivery and timely... See more

Service

Customers consistently note positive experiences with service, with many praising the exceptional and... See more

Order

Consumers find the ordering process to be ambiguous, with some reporting easy online ordering and prompt... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I placed my order through the online store and the tiles themselves were well-priced and look great. The delivery went smoothly, despite tradies blocking the driveway. My only complaint is that once t... See more

Company replied

Rated 3 out of 5 stars

We ordered tiles online and received them promptly, however the delivery service was poor. We had asked to be notified of the delivery time, but were instead just met with the delivery truck showing u... See more

Company replied

Rated 3 out of 5 stars

Speedy delivery was great. As an interior designer I would love it if you provided 100 x 100mm samples. I understand that you want people to see the whole tile but it's just not convenient for me to... See more

Company replied

Rated 3 out of 5 stars

Even getting acknowledged when you walk in the door is hard. First time we visited in person we walked out after about 15-20 minutes of standing around. If someone does eventually come over though, th... See more

Company replied


Company details

  1. Tile Store
  2. Bathroom Remodeler
  3. Bathroom Supply Store
  4. Flooring Contractor
  5. Flooring Store
  6. Tile Contractor

About Beaumont Tiles

Written by the company

Promo Image

Tiles, hard flooring & bathroomware specialist


With over 60 years-experience behind us, we are here to help make your renovation or new build journey fun and easy.

To help you make great decisions we’ve created our amazing What’s My Style Quiz which will give you your style and a personalised style booklet in just 3 minutes. And to help you visualise your dream space use our BeVisual Live tool.

When you choose Beaumonts, you’ll also get Australia’s biggest and best tile range, a stunning Hard Flooring range and beautiful bathroomware.

What's My Style
BeVisual Live

We hope to see you in one of our 110+ stores soon.


Contact info

3.9

Great

TrustScore 4 out of 5

902 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(902)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and knowledgeable

The team at Yeppoon Beaumonts are extremely helpful and knowledgeable. We were having trouble deciding when Jade stepped in and suggested something we had not even considered, it was the perfect choice. We have used Beaumont in the past and will do again.

March 20, 2026
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Sharon, Wow 5 stars! this has made our day. Thank you for choosing Beaumont's to create your dream space - Team Beaumonts.

Rated 1 out of 5 stars
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Alex,
Thank you for sharing your experience with us. We’d like to assist you. Please reach out to our support team at feedback@tile.com.au and the team will investigate this further.
– Beaumont Tiles National Support Office

Rated 1 out of 5 stars

Doesn’t matter

Doesn’t matter, I won’t be doing business with you anymore

February 1, 2026
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Dennis,
Thanks for leaving a review. We aim for the stars and would be happy to hear from you about how we can do better? Via feedback@tile.com.au -
Beaumont Tiles Head Office

Rated 5 out of 5 stars

Happy!

Such a QUICK and streamlined process ordering samples.

Rebecca in SA Retail support was quick to add another tile to my delivery when I asked which was so helpful.

March 11, 2026
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Maddi, thank you for this Amazing review! Its great to hear such a positive experience so thank you for choosing Beaumont's
-Team Beaumonts.

Rated 1 out of 5 stars

Disappointed

Disappointed wasn't told the return policy at point of sale,by the time i saw it in the fine print I was a few days late trying to return four unopened boxes,was told to put them on marketplace.

March 9, 2026
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Stephen,
Thank you for your feedback; we’ll ensure it reaches the relevant department.
– Beaumont Tiles National Support Office

Rated 5 out of 5 stars

Worked well

Arrived when said as described

January 22, 2026
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Linda, we’re glad everything went well with your purchase and thanks for choosing Beaumont’s. Have a great day!
-Team Beaumont’s

Rated 5 out of 5 stars

Today we went in to Beaumont Tiles in…

Today we went in to Beaumont Tiles in Brendale and i couldn't have asked for better service than what we got.
i am very picky about my colors we are building a new house and wanted it to be just right, we met with Brandon and he was the best help ever, he went above and beyond to help us out, he made the experience so much easier. So thank you Brandon for your help and patience.
Carmen & Peter

March 3, 2026
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Carmen & Peter, Wow 5 stars! Were so glad you enjoyed creating your dream space with Brandon & Beaumont Tiles, so thank you.
-Team Beaumonts.

Rated 2 out of 5 stars

Beautiful but no after care customer service

I love the tiles but I was short delivered. I contacted Beaumont twice with no reply. I order just under 15sqm of a $100+ tile and was only delivered just over 13sqm. It’s not a huge amount but it would have been nice to receive a response. But regardless the tile is beautiful.

February 2, 2026
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Jaclyn, thank you for taking the time to leave your feedback, we'll be sure to let the relevant department know. Your order for the 300x600 tile choice was 14.94m2 , 14 boxes with x6 tiles in each. Please reach out to onlinesales@tile.com.au and if you need any further help you can reach our national support office through feedback@tile.com.au. -Thanks BT Head Office.

Rated 5 out of 5 stars

Excellent staff at Rutherford who…

Excellent staff at Rutherford who assisted me greatly. Thank you 🙏

February 23, 2026
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Shelene, thanks for the 5 stars! We love that you chose Beaumont’s. Have a great day!
-Team Beaumont’s

Rated 1 out of 5 stars

Their customer service is woeful

Their customer service is woeful. When asking them to evaluate some tiles that had worn within a few months of instillation, they refused saying it was not their problem despite having a so called lifetime warranty. They did not respond to any follow up enquires and made no effort to help.

September 1, 2025
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Bridget,
Thank you for sharing your feedback with us. If you would like us to investigate further from a head office perspective, please provide all details via feedback@tile.com.au.
– Beaumont Tiles National Support Office

Rated 5 out of 5 stars

My recent encounter at Beaumont Tiles…

My recent encounter at Beaumont Tiles Geelong was such a pleasure. "T" assisted me with my tile problem with the utmost of care and attention. I was blown away by the store presentation and their knowledge and selection.
So good to shop local and for the assistance of a young and knowledgeable assistant an added bonus!!
Congratulations"T"

February 6, 2026
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Barbara, our best day is when you’ve had a great experience. We'll be sure to let T know, so thank you.
-Team Beaumont’s

Rated 5 out of 5 stars

Lara & Daniella from Beaumont Tiles

Lara & Daniella from Beaumont Tiles, Gregory Hills were so helpful when providing a quote for our bathroom renovation. Lara had a thorough knowledge of the products on offer & contacted the supplier to make sure we could get exactly what we wanted. They went above & beyond to make sure our bathroom will be perfect. Nothing was too much to ask & they were always happy to help. That’s why we keep going back for all of our projects.

February 14, 2026
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Stephen, our best day is when you’ve had a great experience. Were so glad you loved creating your dream space with Beaumont's and we'll be sure to let Lara & Daniella know so thank you.
-Team Beaumont’s

Rated 5 out of 5 stars

We dealt with Donna Treanor

We dealt with Donna Treanor, Trade Account Specialist at the Marleston SA store. We had been to numerous other stores without a whole lot of success or interest. Donna was absolutely brilliant!! Her knowledge of the products, professionalism, customer service, attitude and warmth were a breath of fresh air. She made us feel "seen" and understood exactly what we were wanting to achieve in our bathroom. Seriously, if there were 100 stars, I would rate her 100!!!

December 6, 2025
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Thanks for the great review. We're so proud to have Donna as part of the Beaumont’s family and will be sure to pass your feedback on - This will make her day, so thank you.
-Team Beaumont’s

Rated 5 out of 5 stars

It was easy to look threw all the…

It was easy to look threw all the styles of bathroom wall tiles on line,so many to choose from I matched my wall colour with a more textured tile instead of the old plain white tiles.

February 5, 2026
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Marpow, thanks for the great review. We love that you had a great experience creating your dream space with Beaumont’s.
-Team Beaumont’s

Rated 5 out of 5 stars

Local business exceeds customer expectations

I have been doing business with Beaumont tiles in Warrnambool for a few years and have always received fabulous service from Tom and his team. In late 2024 I did renovations to our property and the service and support from Catherine and Tom was great. Catherine was extremely helpful when it came to picking tiles, basins, flooring etc. Late last year our toilet set broke. I contacted Tom and replacing the seat was effortless. He offered me whatever toilet seat I wanted. I feel very lucky to have a business in Warrnambool that is so helpful and customer focused, plus Tom has an incredible sense of humour.

December 3, 2025
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Mandy, Thanks for the great review. We're so proud to have Tom & Catherine as part of the Beaumont’s family and will be sure to pass this feedback on to the whole team - it will make their day!
-Team Beaumont’s

Rated 5 out of 5 stars

Adele was so lovely

Adele was so lovely! Such an asset to your store

January 29, 2026
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Melanie, Our best day is when you’ve had a great experience. We'll be sure to let Adele know so thank you. -Team Beaumonts

Rated 5 out of 5 stars

Excellent service to Ronie

Hi I just pop up yesterday in Beaumont Tiles south morang and one of the guy who approached me if do need help yes his Name is Ronie his a very good representative his helping me from the start till I agree to buy what I am needed his doing an excellent service to me his guiding me all an makes easier for me thank you Ronie for your excellent service to your customers keep up the good work 🌟🌟🌟🌟🌟

January 30, 2026
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Roslyn,
Thanks for the great review. We're so proud to have Rony as part of the Beaumonts family and will be sure to pass this feedback on so have a great day -Team Beaumont's.

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