Beaumont Tiles Reviews 

902
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 153 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive product knowledge, and professional, friendly approach, making the selection process stress-free and enjoyable. Many highlight exceptional service, with team members often going above and beyond, and products, especially tiles, described as high quality and visually appealing. However, some customers noted issues with delivery services, such as unexpected delays, lack of prior notice, and items arriving damaged or left inconveniently. A few people also reported inattentive or hurried staff, with some experiencing rudeness or difficulty getting acknowledged, and product recommendations were occasionally unsatisfactory.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Customers had ambiguous experiences with product, with many praising the wide selection, quality, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many praising speedy delivery and timely... See more

Service

Customers consistently note positive experiences with service, with many praising the exceptional and... See more

Order

Consumers find the ordering process to be ambiguous, with some reporting easy online ordering and prompt... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I placed my order through the online store and the tiles themselves were well-priced and look great. The delivery went smoothly, despite tradies blocking the driveway. My only complaint is that once t... See more

Company replied

Rated 3 out of 5 stars

We ordered tiles online and received them promptly, however the delivery service was poor. We had asked to be notified of the delivery time, but were instead just met with the delivery truck showing u... See more

Company replied

Rated 3 out of 5 stars

Speedy delivery was great. As an interior designer I would love it if you provided 100 x 100mm samples. I understand that you want people to see the whole tile but it's just not convenient for me to... See more

Company replied

Rated 3 out of 5 stars

Even getting acknowledged when you walk in the door is hard. First time we visited in person we walked out after about 15-20 minutes of standing around. If someone does eventually come over though, th... See more

Company replied


Company details

  1. Tile Store
  2. Bathroom Remodeler
  3. Bathroom Supply Store
  4. Flooring Contractor
  5. Flooring Store
  6. Tile Contractor

About Beaumont Tiles

Written by the company

Promo Image

Tiles, hard flooring & bathroomware specialist


With over 60 years-experience behind us, we are here to help make your renovation or new build journey fun and easy.

To help you make great decisions we’ve created our amazing What’s My Style Quiz which will give you your style and a personalised style booklet in just 3 minutes. And to help you visualise your dream space use our BeVisual Live tool.

When you choose Beaumonts, you’ll also get Australia’s biggest and best tile range, a stunning Hard Flooring range and beautiful bathroomware.

What's My Style
BeVisual Live

We hope to see you in one of our 110+ stores soon.


Contact info

3.9

Great

TrustScore 4 out of 5

902 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(902)

137 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Personal service

We have recently ordered tiles for our ensuite renovation where Christana at Mittagong Beaumont's was extremly helpful, friendly, and professional. Order arrived as scheduled with follow up SMS and call from Bundy and Ben, who were also helpful and flexible with changes to delivery requirements. We are extremely pleased with the purchased products that are being laid today!

January 23, 2026
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Karen,
We’re so glad the Mittagong team were able to help you with your ensuite renovation. We’d love to see the result when your project is complete, make sure to share some pics with us!
Team Beaumonts

Rated 5 out of 5 stars

Great team across Australia

The team member at the Shepparton branch was outstanding in her advice and product recommendations, particularly given that I visited in person only to select tiles while the actual purchase was being processed through the Toowoomba branch for our renovation project.

Delivery was completed ahead of expectations, and communication regarding delivery scheduling and special handling instructions was clear, proactive, and reliable throughout the process.

Overall, the experience was seamless from start to finish.

January 18, 2026
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Juanique,
Thanks so much for taking the time to leave such a wonderful review, it’s great to hear such a positive experience! we'll be sure to let the teams know it will make their day! -Team Beaumonts

Rated 5 out of 5 stars

Trades relationships

Great customer service. They know their products and very professional. Great contractor/ trade relations. Highly recommend

December 4, 2025
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Thomas,
Thanks so much for taking the time to leave such a wonderful review, it’s great to hear such a positive experience! Team Beaumonts

Rated 1 out of 5 stars

BUYER BEWARE - MICROTEC TILES

We purchased Microtec Tundra Ash floor tiles for two large bathrooms and a laundry on the basis that they were promoted as easy-to-maintain floor tiles. Unfortunately, this has not been our experience. The tiles are extremely difficult to clean. Despite being sold Beaumont-recommended cleaning and preparation products specifically for ongoing maintenance, nothing effectively cleans these tiles. Dirt and grime build up very quickly, and the only way to remove it is by physically scrubbing the tiles with a magic eraser and floor cleaner, which is entirely impractical for everyday use. This is not a reflection on the Casula store — Beaumont Casula have been lovely and helpful throughout. However, the issue lies with the product itself and how it is represented. These tiles should not be marketed or sold as easy to maintain. They are anything but, and the level of ongoing effort required to keep them clean is unreasonable for bathroom and laundry flooring. I believe this warrants review, as the product does not perform as reasonably expected for its intended purpose.

January 20, 2026
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Kylie,
Could you please email our team at feedback@tile.com.au with your order details and best contact information. This will allow our management team to reach out and discuss the matter with you directly.
Thanks - Beaumont Tiles National Support Office.

Rated 3 out of 5 stars

Tax Invoice

Ordering is easy. Delivery is easy. Tax Invoice is rubbish. An order confirmation email with Tax Invoice at the bottom is terrible. A PDF attached Tax Invoice isn't hard.

January 15, 2026
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Peter,
Thank you for your feedback; we’ll ensure it reaches the relevant department. Please contact onlinesales@tile.com.au and they will happily supply you the Tax Invoice PDF.
– Beaumont Tiles National Support Office

Rated 5 out of 5 stars

Staff were very helpful.

Staff were very helpful.

January 16, 2026
Beaumont Tiles logo

Reply from Beaumont Tiles

Thanks for taking the time to leave such a wonderful review, it’s great to hear such a positive experience! Team Beaumonts

Rated 5 out of 5 stars

Online order... perfect execution.…

I ordered tiles recently from Beaumont's online. They came in when they said they would. They were exactly as expected. Added bonus they were on sale! Always a win!

December 3, 2025
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Angela,
Wow 5 stars! Thanks for the great review, you’ve made our day!
Have a great day!
-Team Beaumonts

Rated 5 out of 5 stars

Kathryn was amazing

Kathryn was amazing, so patien, knowledge and thorough, made the experience so much more enjoyable. Highly recommend

January 8, 2026
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Natasha,
Thanks for taking the time to leave this amazing review. We'll pass on your feedback to Kathryn it will make her day! - Team Beaumonts

Rated 4 out of 5 stars

Easy checkout but disappointingly go to for tiles that I…

Easy checkout but disappointing that I was charged $99 dollars for two boxes of tiles to be delivered. I would have understood if I have a huge order. Not only that they were delivered and the driver left them at my doorstep and not even pressed the bell to let us know. Disappointed

January 8, 2026
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Enza,
Thank you so much for your feedback; we’ll ensure this reaches the relevant department.
– Beaumont Tiles National Support Office

Rated 5 out of 5 stars

Very helpful!

Very helpful!
Great people and service

December 10, 2025
Beaumont Tiles logo

Reply from Beaumont Tiles

Our best day is when you’ve had a great experience, thanks for letting us know. Team Beaumonts

Rated 5 out of 5 stars

Great experience

Great experience, fast delivery, reasonable price.

(but don’t be annoying with the 100 reminders to review. Pay for your marketing analysis not suck up consumer free time)

November 14, 2025
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Paul, Thank you for your 5 star review and we'll ensure your feedback reaches the relevant department - thank you for choosing Beaumonts!

Rated 5 out of 5 stars

Great customer service

Great customer service, the Ingham crew are so helpful and friendly.

November 13, 2025
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Karen, Wow, 5 stars, thank you for choosing Beaumonts! Team Beaumonts

Rated 5 out of 5 stars

Nelson was fantastic to deal with and made both me and my husband very welcome

Nelson was fantastic to deal with , He is professional, always clearly spoken . He went above and beyond to ensure everything had run smoothly us. Nelson was very welcoming and made the whole process stress free for me and my husband. I truly appreciate his dedication and friendly approach. We Highly recommended him. And next time we will accept the offering to a coffee nelson . Once again, thank you for your amazing work and all the best with your new job

December 10, 2025
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi TenBros,
Thanks for taking the time to leave us a review, you’ve made our day! We'll be sure to pass on your feedback to Nelson - Team Beaumonts

Rated 4 out of 5 stars

Jury is out!

99$ delivery fee and the proof of delivery shows the wrong address/property and order details.
Edit: all sorted by Beaumont tiles. Item delivered without any issues.

December 16, 2025
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Sid,
Thank you for your feedback; we’ll ensure it reaches the relevant department. We apologise that the incorrect POD detail was sent through.
– Beaumont Tiles National Support Office

Rated 5 out of 5 stars

Great customer service at Fyshwick

Great customer service at Fyshwick, disappointing in Mitchell.

November 2, 2025
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Brian, Wow, 5 stars, thank you for choosing Beaumonts! and we'll be sure your feedback reaches the relevant department. - Team Beaumont's

Rated 5 out of 5 stars

Cairns South Store - Jessica

Jessica since day one was polite informative suggestive and practical. Her knowledge and understanding of what we were trying to achieve was first class. Beaumont Cairns South store ***** stars and even supplied a list of tilers I could contact. Now that's 5 Star service - the tiler was just as amazing!

December 10, 2025
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Deirdre,
Thanks for taking the time to leave us a review. Its great to hear such a positive experience! We'll pass on your feedback to Jessica, it will make her day! - Team Beaumonts

Rated 5 out of 5 stars

North Manly is excellent

Stephanie at North Manly is excellent. She was patient, knowledgable and went the extra mile when we needed post sales service. The store had a great selection and plenty of space and assistance. I would not hesitate to use Stephanie One and the team at North Manly for any tile work - large or small.

December 10, 2025
Unprompted review
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Helen,
Thanks for taking the time to leave us a review, you’ve made our day! We'll be sure to pass on your feedback to Stephanie, have a great day! - Team Beaumonts

Rated 5 out of 5 stars

Easy to do online

Easy to do online, box coverage calculator excellent

December 5, 2025
Beaumont Tiles logo

Reply from Beaumont Tiles

Hi Marc, thanks for sharing your experience with us. Feedback like this is what we live for, so thank you. Have a great day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look