What a pity I didn’t check on Trustpilot before ordering from Beauty Expert. Do not waste your money or time dealing with this company!! They clearly don’t want you to contact them as they do not pr... See more
Company replied
Beauty Expert
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See what reviewers are saying
Dont believe their expected delivery dates..I ordered Murad dark circle corrector on 6thdec..Expected date of delivery was 20-28dec..still havnt received the product.Moreover,when i track the parc... See more
Company replied
I placed order for next day delivery & made sure I ordered before there 12pm cut off. Still hasn't been shipped. Company said order not shipped as Royal mail didn't collect parcel. They said would r... See more
Company replied
Ordered An item 3 weeks ago as a Christmas gift for the one I love and it still hasn't been sent. Keep getting automated booking emails from the shipping company every week with different tracking nu... See more
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- 0161 813 1479
- www.beautyexpert.co.uk
Amreen was brilliant!
Amreen was finally able to sort out my return of an incorrect item after 2 frustrating hors with other agents.
July 24, 2023
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Emilee was extremely helpful in helping…
Emilee was extremely helpful in helping me order my product
July 21, 2023
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Perfect!
I have been in contact with Millie W. and Natasha, both were very prompt and very helpful and very kind.
Perfect service!
June 14, 2023
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Shiona was very helpful with my…
Shiona was very helpful with my concern, and sorted it all out for me. Thank you. Fab service.
June 14, 2023
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Amreen was very helpful when my order…
Amreen was very helpful when my order was lost in transit and assisted in providing me with a replacement order
June 12, 2023
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Spoke to Emilee on customer service as…
Spoke to Emilee on customer service as discount code wasn't working for me as a New customer. She immediately sorted it out for me. Great customer service will definitely use again
May 20, 2023
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
My problem was dealt with efficiently…
My problem was dealt with efficiently and hassle free by Sasha. Very pleased
May 11, 2023
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
I chatted with advisor Charlotte today…
I chatted with advisor Charlotte today who was brilliant at sorting out my problem with a discount code. She did this quickly and swiftly. Excellent service.
May 9, 2023
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Prompt and helpful customer service
Really prompt and helpful customer service- Millie W helped resolve my difficulties when using a discount code
Good value for money too.
May 1, 2023
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Amazing customer service
Amazing customer service! Chloe was fantastic and so helpful to me.
April 19, 2023
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Customer service was very helpful and…
Customer service was very helpful and quick response
April 17, 2023
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I love the customer care and all of the…
I love the customer care and all of the items price that is reasonable.
February 21, 2023
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Billie was extremely helpful in my…
Billie was extremely helpful in my enquiries, friendly and also offered alternatives due to the product I was seeking wasn’t available.
February 18, 2023
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Friendly and prompt service-Emilee
I had an issue with my order processing online when using a voucher and I used the online chat and spoke with Emilee. She quickly resolved the issue and promptly and this enabled me to reorder my products, was quick and efficient and friendly service.
January 23, 2023
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great experience
Ordered for next day delivery and got it on time :) perfect packaging, my items were in tact
January 6, 2023
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The customer service is unwilling to…
I would advise as a customer that the company looks into training some of their customer support and reviews their timescales to be able to offer help and support as customers might need help or might make mistakes with orders.
Edit: customer relations executive has helped to resolve the issue and has provided a refund. Thank you for this.
December 2, 2022
Unprompted review
Reply from Beauty Expert
Hello Kat,
Thank you for taking the time to leave your review.
I am so sorry to hear of the service you have received. I have sent a message via your account, to assist you further with this matter.
Please see this message, at your convenience.
I look forward to resolving this for you.
Kind regards,
Liam
I ordered items on 20th September and…
I ordered items on 20th September and never received them so I cancelled my order on the 24th October and got a email to say I would get my refund in 3 to 5 working days. Its now the 15th of November and I have still not received my refund. I was on the live chat 3 different times and the first time a girl gave me a reference number to activate my refund as she said it went into my bank account on the 24th of October so I went into my bank and my bank didn't have any reference number related to a refund and also told me they never heard of this to activate a refund, so I got back onto the live chat as there is no other way to contact this website and was talking to another agent called nigel and he wouldn't answer any direct questions and when I asked him about why I needed a reference number and the bank didn't have any reference number he then asked me for my card number to give me my refund which I wouldn't give him cos I knew something was very wrong with this. He then told me the reason I didn't get refund was because the money never left my account even tho I was looking at my statement and my bank also confirmed the money left my account on the 24th of September, when I told him this he ignored my question again and told me to refer back to my bank. The other guy joey was just as bad but concluded I would get my refund because I created such a fuss. I don't have any fate I will ever get my refund.
STAY AWAY FROM THIS COMPANY
I have never in my life experiences such poor customer service, agents who are very rude and poorly trained and lacking any knowledge on refunds to customers or basic customer service procedure. I will never shop with this company ever again and i will tell all my friends and family to stay away from this company. Its a scam!!
November 14, 2022
Unprompted review
Reply from Beauty Expert
Hello Paula,
Thank you for leaving your review.
I am so sorry to hear of the issues encountered with your recent order and I fully understand your frustrations. I have contacted you via your account, so that I may assist you further with this matter. Please see this message at your convenience.
I look forward to getting this resolved.
Kind regards,
Amy
Shockingly BAD experience
Order placed 23rd August - took ages to arrive and eventually did on 1st September. Flimsy package arrived broken in to and taped together by Royal Mail. Missing items and leaked lotion I had bought were inside. The goods were badly packaged to begin with. Tried to call customer services but phone lines not working despite advertising you can call them on their site in the ‘contact us’ section. No reply to email sent instead either. Finally got through on their online chat. Took the customer service agent 25 minutes to sort something out which was relatively simple i.e send out replacement for damaged and missing items.
I then had second thoughts about getting replacement items sent given how rubbish the customer service agents were, and asked for a refund for the damaged and missing items and despite only just speaking to them, I couldn’t cancel the replacement items or get a refund. Had to BEG to get a return label to sent to me, which I then find out once I had it emailed to me that had to pay for anyway. So they mucked up my order by sending items in bad packaging and the box splitting, yet I had to pay to return the items myself. Eventually got only ONE replacement (not 3 that were missing) once again in a damaged box badly packaged on the 15th September two weeks after my original complaint - note that original purchase made in 23rd August….. just shocking service all round. Just shocking. I now have to spend more time getting in touch, explaining the situation and trying to get my money back. Never use this company it’s an absolute disaster. Awful experience and have no idea if and when I will receive a refund.
September 18, 2022
Unprompted review
Reply from Beauty Expert
Hello,
Thanks for your review.
I can only apologise for the issues that you have experienced with this order. I have contacted you via your account, so that I may assist you further with this matter.
I look forward to getting this resolved.
Best wishes,
Nathan
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