Beauty Expert 

Terrible Terrible company. Ordered a product on the 2nd Sept and got the response:
"Delivery is estimated between
Sun 04 Sep - Mon 05 Sep". Nothing arrived and so i tried calling on 0161 8131479 and the number doesn't work unless you call outside of work hours in which it tells you they are closed. I then tried the Live Chat and that also does not work as always says "unavailable. " I then sent a message on the 5th Sept as the tracker had said that they had tried to deliver it but hadn't. I know this as I checked the CCTV footage on my camera. Their response was as follows:
"Thank you for getting in touch about order 429381366.
I am sorry to hear that you have not received this.
This was sent to you on 02-09-2022 and delivery usually takes 3-5 working days but we ask that you allow up to 7 working days to receive it.
Kindly allow until 12-09-2022 to receive this before reporting it as missing.
If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help."
If it says delivery is expected between the 4th-5th that i what i expect not being told afterwards that it won't be and only after I had attempted to change it. I will be informing PayPal regarding this. CS is appalling if nonexistent. They are also Part of the Gut Group whom when i contacted were also uninterested as it was nothing to do with them. Please don't use this company, Pay a little more and you will have a much easier life.

Quick respond to solve my complain from Beauty Expert when I got expired discount code. Delivery was fast too. Thanks.

Two months ago I placed a small order with this company - and paid in full.

Since then, they have made several promises, but failed to deliver the product. This morning, without any explanation whatsoever, they refunded the money. Strongly recommend avoiding.

I ordered a cream from beauty expert but sadly it was oversold and the order had to be cancelled. Fortunately, their customer service agent Rachael hastily contacted me, cancelled the order and issued a refund without much trouble. Thank you for the professional service!

A lousy company to buy your products I would never recommend, they scammed me!!!! The product never arrived and they do not answer my emails.

Take your time to read this Review so you don't have to pass by all the nightmare that I am having right now with this company.

On May 28th I placed an order of $208 shipped to US. I ordered 10 items and only 4 broken items arrived in a badly crashed box. I sent an email to request a refund because I didn't have time to wait for the shipment then I received a reply saying that they sent me a replacement when I asked for a refund. Well, weeks later I received another super crashed box with broken items again. For a second time I sent an email requesting a refund. This time they want me to pay a return shipping, then the offer me a free shipping but they return system is so bad that I couldn't get a shipping label so they told me a could pay for shipping and they would refund me the shipping upon receipt. Well, I paid on June 23th $57 for return shipping and I haven't get my shipping money back they made me sent them twice a shipping receipt and I still haven't get my money back. And guess what? After paying $57 for shipping from US to UK they refused the shipment when it arrived to UK. So, they scammed me. Never get my money back. Every time I contact customer support by chat by email they just keep running me in circles. So don't ever spend your money with this company.

Spoke to Taylor regarding an order issue.Ot was dealt with speed and no problems what so ever.Excellent service…

Update on initial review - May 13, 2022

Have to say that a response was received from Beauty Expert following my initial review and all issues have been resolved to my satisfaction.

Thankyou

Dreadful never again
No delivery
No constructive help
You cannot phone, email, fill forms in to send,
They Just keep asking for your details over and over.
Just don’t bother! Unless you like stress and wasting your time. With nothing at the end

I note your response (Expert Beauty) it’s no different from all the other responses. You do nothing! Buyer beware. I am heartily sick of it!

An update, an email has arrived, offering a full refund!
That’s all I am saying, until I receive said refund! It’s a lot of money for me! £150.80 is no meagre amount of money. We will see? I actually put the case in Pay Pals hands.

Utterly disappointing.. no customer service, convenient that they put no invoice or dispatch note in with the order. I only received half of my order, phone line is an absolute l a joke that cuts you off. & live chat 💬 not on. Completely helpless at this point. Hopefully I will cancel with my bank. Feel scammed. What should have been a nice treat… Uuuuugh! Don’t bother.

I have emailed & messaged re my order not received 8909 but have had no response
I have messaged on your website & emailed to you the account is Mrs E Creed and the order No is 8909
I HAVE messaged through your messaging system twice & had NO reply

Disappointing! Came across this company while searching for a specific, quite expensive product. Price was good, next day despatch advertised although I ordered on the bank holiday so allowed for that. The day after I expected it I got an email saying there’s an issue then a day later another email where they can’t fulfil and a refund will be issued in not impressed. Do not advertise an item for sale unless you have it in stock or take money to return some 8-12 days later. I wouldn’t buy from them again.

Bad, worse, Beauty Expert!! Since the beginning of October I've been in constant communication with customer service. It's triple reimbursement of £15 each for tipped face creams. Regardless of whether it is an e-mail in the customer account or via Messenger, as a customer you feel completely fooled! After every reminder on my part (they don't come to me on their own) I have to verify myself! And still get the standard reply, it's forwarded to the finance department!! Doubt if they even have a finance department? Sometime in January they refunded me 15 euros (I paid in pounds!), then in February they refunded 15 pounds. And the third reimbursement to date not!!! You constantly write to different people who don't even feel like looking at the whole issue. Customer service is zero!! By now I've had enough of the fuss with Beauty Expert!!! Buy coffee for the money, maybe it will help... If I could I would have given minus 5 points. Never experienced such bad service!! I won't be shopping there anymore anyway, but she doesn't care either... The club is terrible!!!

Lost my order, when I contacted them, they couldn’t care less. They won’t even offer to ship express given I waited over a week. Poor customer service, they lack courtesy of even using ‘please’ and ‘thank you’.
Never buying from them again. Everything they sell is available with other, better trusted websites.
Even the response is ridiculous… yes, the removed the matter by giving me money back. No sorry or even attempt to fix the delivery issue.

Amber from Customer Support was an amazing support, quick response, very accommodating. I couldn’t locate my parcel at the Post Office so it was sent back and they‘re delivering it again without any cost.

Angel was so helpful when there was a problem with my order and resolved it to my satisfaction
Thank you!

They lure you in with discounted products that are out of stock. I have been waiting 2 2 weeks for a product and have been informed it will be another 2 weeks until dispatch.