What a pity I didn’t check on Trustpilot before ordering from Beauty Expert. Do not waste your money or time dealing with this company!! They clearly don’t want you to contact them as they do not pr... See more
Company replied
Beauty Expert
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See what reviewers are saying
Dont believe their expected delivery dates..I ordered Murad dark circle corrector on 6thdec..Expected date of delivery was 20-28dec..still havnt received the product.Moreover,when i track the parc... See more
Company replied
I placed order for next day delivery & made sure I ordered before there 12pm cut off. Still hasn't been shipped. Company said order not shipped as Royal mail didn't collect parcel. They said would r... See more
Company replied
Ordered An item 3 weeks ago as a Christmas gift for the one I love and it still hasn't been sent. Keep getting automated booking emails from the shipping company every week with different tracking nu... See more
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- 0161 813 1479
- www.beautyexpert.co.uk
Beauty Expert, Terrible company to try and Contact…
I’ve tried to contact customer services via Live Chat (it’s not live), phone as they say they are open from 8:00am week days but there is an automated message that also says they are open from 8:00am but then it cuts you off, I’ve messaged them from their web page and no reply. The tracking number for my items does not exist with Hermes and now I have no way of contacting them. Absolutely rubbish service.
March 8, 2022
Unprompted review
Reply from Beauty Expert
Thank you for leaving your review.
I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Matt
helpful and efficient
March 1, 2022
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Beautiful service from Anna
I spoke to Anna and I just want to say she was so so kind and so helpful!!!
February 24, 2022
Unprompted review
Reply from Beauty Expert
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Anna provided me with solutions
Anna provided me with solutions. I am very happy because she was of immense help
February 23, 2022
Unprompted review
Reply from Beauty Expert
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Appalling service
I wish I had read these reviews first I never would of used this company. I placed an order on 26/12/21 I’m still waiting you can only speak to someone on live chat the number you call cuts off after the automated service I feel as if I have been ripped off I made a complaint 3 days ago and was told customer relations would contact me and have had nothing from them yet I just want a refund now this is appalling service will never use this company again
February 11, 2022
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review.
I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Eloise
My item was lost but they helped me…
My item was lost but they helped me replace it and the service was very nice 😊
February 7, 2022
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Nice chat and amazing
January 21, 2022
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Everything good! From A to Z.
Fast, understandable and affordable! Thank you! Had some issues in the past with order delay, however, they fast reacted and reshipped my order. ❤️❤️
January 11, 2022
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
I’ve spoken to Alisa today about my…
I’ve spoken to Alisa today about my order. She is friendly and helpful. Im happy about that.
January 10, 2022
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Am still waiting to hear about my…
Am still waiting to hear about my refund for items ordered 17 dec and was told that they couldn’t deliver. Cancelled the order and no refund or update. Appalling service
January 9, 2022
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order and can advise that no funds were debited before the order was cancelled. Therefore there is no outstanding refund.
Sue
I feel cheated
Was told in August my goods were with Hermes but never received but was charged. Had sent several emails but no reply. Has this company gone out of business.artha from Ireland
January 9, 2022
Unprompted review
Reply from Beauty Expert
Hello Martha,
Thank you for leaving your review.
I am truly sorry to hear that you have not received your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have sent you a message via your online account in respect of this to provide some further assistance.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Kayleigh
....
hi, im pretty sure youve charged me twice for the same product and im trying to cancel but it wont let me. it says you cant deliver the product please cancel both charges you've made on my card ty
January 3, 2022
Unprompted review
Reply from Beauty Expert
Hi Jordy,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I do want to get this looked into.
At present I cannot locate your account, can you please update your review or contact us via your account or Social Media.
I look forward to getting this resolved.
Kind regards,
Nicola
Dont believe their expected delivery…
Dont believe their expected delivery dates..I ordered Murad dark circle corrector on 6thdec..Expected date of delivery was 20-28dec..still havnt received the product.Moreover,when i track the parcel status,their is no tracking available after 17dec..seems like scam,tried to contact the costumer service but they didnt respond ..Unbelievably bad service. Wont use them again
Hi Mary,
My order number is 360421713
thanks
January 3, 2022
Unprompted review
Reply from Beauty Expert
Hello Ishpreet,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I do want to get this looked into.
At present I cannot locate your account, can you please update your review with your order reference or contact us via your account or Social Media.
I look forward to getting this resolved.
Kind regards,
Mary
best experience of being solved of the item lost
Recently i have an issue of item missing and Beauty expert team has splendid given a solution and action fast to fix the problem. i'm appreciated for the suggestiona and solution that Benedict and her team had provided. Therefore, i gave you team for five stars for the best shopping experience.
December 21, 2021
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Ordered An item 3 weeks ago
Ordered An item 3 weeks ago as a Christmas gift for the one I love and it still hasn't been sent. Keep getting automated booking emails from the shipping company every week with different tracking numbers everytime but nothing is being delivered to them from beauty expert. Generic useless answers from customer support saying it will be sent "soon"...
Said I wanted to cancel the order but apparently not possible even though they haven't even sent the item yet after 3 weeks. Looks like I will be standing without a gift to give at Christmas thanks to beauty expert, not everyone can afford buying many gifts. Terrible company, avoid!!!
December 16, 2021
Unprompted review
Reply from Beauty Expert
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
I ordered a product 10 days ago
I ordered a product 10 days ago, I still have not received it. I have emailed and tried to phone (the number is useless as does not connect to anyone except for a message stating their opening hours). I just receive automated emails and am getting nowhere with no product received. Zero customer service! AVOID AVOID AVOID this company!!!
December 15, 2021
Unprompted review
Reply from Beauty Expert
Thank you for leaving your review.
I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Matt
I would leave no stars if I could!
I would leave no stars if I could!! Shocking service, I left a negative review last week as I still haven’t received my order that was made on 25th November!! They have over £300 of my money and won’t issue a refund. They have now given me a Hermes tracking which keeps saying DELAYED. No excuse at this price and length of wait it should have been sent next day delivery. Their response is always the same ‘it’s been dispatched’ but I am out of pocket and with no sign of the goods!! PLEASE PLEASE DON’T USE THIS SITE SHOCKINGLY BAD
December 12, 2021
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order and can see from your account that this is currently being investigated.
Sue
Absolutely shocking service
Absolutely shocking service . Ordered a very expensive item about 10 days ago which was for a birthday gift.
Was expecting it within a couple of days - since that what the lead time was.
However, there are no signs of anything being delivered even 11 days later. I told them I wanted to cancel the order as I just keep getting fobbed off - but they responded again with a meaningless generic response.. it’s infuriating!
I want it cancelled and I want my money back.. since you clearly don’t have stock or have a serious issue with your warehouse ?!
Would appreciate if someone could help me, as the customer service is non existent.
December 11, 2021
Unprompted review
Reply from Beauty Expert
I am sorry to hear of the frustration caused regarding this matter.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I sent you and get back to me at your earliest convenience? I will be able to get this sorted.
Kind regards,
Matt
STAY WAY!
My order number: 359396640
Where is it? Ordered on 1st Dec. Paid for delivery and same rubbish emails for the past two days.
I've order stuff from other sites after this order and have already received them!
Go elsewhere people even if you pay a tad more at least you will have professionals dealing with your order.
Their service is pathetic. Same crapy response to everyone who has left a bad review for them.
I bet you, it the lazy people they've employed who cannot be bothered to get customers orders out to them on time.
December 7, 2021
Unprompted review
Reply from Beauty Expert
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
Still no sign of shipping after 10…
Still no sign of shipping after 10 days!! I am getting the same response every time with no further updates!! I would appreciate to talk with someone by phone!! All telephone lines closed!!
December 6, 2021
Unprompted review
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