What a pity I didn’t check on Trustpilot before ordering from Beauty Expert. Do not waste your money or time dealing with this company!! They clearly don’t want you to contact them as they do not pr... See more
Company replied
Beauty Expert
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See what reviewers are saying
Dont believe their expected delivery dates..I ordered Murad dark circle corrector on 6thdec..Expected date of delivery was 20-28dec..still havnt received the product.Moreover,when i track the parc... See more
Company replied
I placed order for next day delivery & made sure I ordered before there 12pm cut off. Still hasn't been shipped. Company said order not shipped as Royal mail didn't collect parcel. They said would r... See more
Company replied
Ordered An item 3 weeks ago as a Christmas gift for the one I love and it still hasn't been sent. Keep getting automated booking emails from the shipping company every week with different tracking nu... See more
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- 0161 813 1479
- www.beautyexpert.co.uk
So easy and super helpful
So easy and super helpful! Problem resolved immediately! X
November 29, 2021
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Beware-they cancel your order on available items
I had 1 item left off dispatch for delivery, it sat there for ten days until I queried it. Turns out it was cancelled in error. They told me it was a “pricing issue” yet they still are advertising it as available. The only way to get it is to reorder and pay full price (I originally bought the item at 15% discount as my total spend on my order qualified for the discount). Absolutely shocking customer service and they don’t take any responsibility.
November 19, 2021
Unprompted review
Reply from Beauty Expert
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Ordered still not received 3 months later
Ordered in early august , received no email by the 19th followed up via the chat message service and was told my order shipped on the 20th August , the link looked very legitimate as it said from England to nsw Australia.
It’s now late November and still nothing has progressed in the tracking and nothing has arrived to me.
I would advise against ordering product from the site as I don’t believe it to be legitimate anymore
November 17, 2021
Unprompted review
Reply from Beauty Expert
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Help with a Return Issue
I dealt with Hannah over chat she was really helpful in sorting out my dilemma hopefully all resolved now thank you
November 12, 2021
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Thanks Macey A for the great helpful.
November 6, 2021
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Very bad experience
Very bad experience, order took over 3 months, I followed up with them and they would not confirm my information to track it. I will never order back. A big no for me, it should not be so difficult to assist someone. Total disappointment.
November 4, 2021
Unprompted review
Reply from Beauty Expert
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Had a Lovely experience with customer…
Had a Lovely experience with customer service rep Chloe . I got a fast response and she was really polite and helpful
October 29, 2021
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Your team agent Chloe handled my query…
Your team agent Chloe handled my query very well. Excellent service provided by Chloe. Keep up the good work. Keep growing.
October 19, 2021
Unprompted review
Reply from Beauty Expert
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Team unhelpful
October 19, 2021
Unprompted review
Reply from Beauty Expert
Hello Sarah,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have not been able to locate your account at present, however I have sent you a message where you can provide further information so I can assist you further.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Kayleigh
Reply from Beauty Expert
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I do want to get this looked into.
At present I cannot locate your account, can you please update your review or contact us via your account or Social Media.
I look forward to getting this resolved.
Kind regards,
Matt
"Beauty Expert - Ugly Service"!!!
Dear all,
If there was ever an example of 'poor business practices" this is certainly one of them.
On 7 October, I ordered for the first time on the 'Beauty Expert' website. The product I wanted was discounted, so I Ordered two - and paid £5.99 to secure my "next day delivery". Then it all started to go wrong!!
Expecting my Order to be delivered on 8 October ("next day"), Beauty Expert emailed me to say it was to be delivered on 9 October.
Have you ever been so stressed and untrusting of a "business" who refuses to answer customers telephone calls? Furthermore, the voice on the answer phone leaves you perplexed and totally let down? This is what I have been experiencing from 'Beauty Expert' from 7 October to date.
Today (Monday 11 October) - and still NO Delivery of the items I ordered on 7 October on "next day" delivery. The Company, did, however, reply to my first email to confirm they will be "refunding" my £5.99 for "next day" delivery. But, when I emailed them a further "two times", including today (Monday) - stating that my Order still has not been delivered, and requesting an IMMEDIATE REFUND OF TOTAL GOODS - they responded WITHOUT ANY acknowledgement of this request - and just referred to the processing of the £5.99. As always, they stated "please do not hesitate to get in touch with us".
How frustrating and STRESSFUL!!
I JUST WANT MY TOTAL MONEY BACK NOW!! - as they are not even answering the phones, and I have NO DELIVERY OF MY ORDER!!
WHAT AN APPALLING CUSTOMER SERVICE!!!
*TRADING STANDARDS AND CITIZENS ADVICE WILL BE MY NEXT STOP!!
October 11, 2021
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order and can see from your account that this has now been resolved.
Regards,
Sue
Great Company Great Customer Service
I have bought from Beauty Expert a few times now. I love them! They have products that aren't available in my country and the prices are excellent (and postage is free!). My last order contained an item with faulty packaging. I contacted Beauty Expert and their rep Joana was quick to reply, was helpful and understanding and even arranged a replacement (which I didn't ask for) which was very kind. 5 STARS!!!
October 8, 2021
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Joana was super kind and very attentive towards my case! Hopefully she answers any other question i have
Joana was super kind and very informative with my doubts. Just great!!
October 7, 2021
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Two facial creams I purchased were…
Two facial creams I purchased were damaged due to negligence of delivery. One of the staffs whose name is Phoenix did an efficient investigation and send me replacements. Great customer service.
October 7, 2021
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
AVOID
AVOID. Bought my usual REN eye cream but found it different texture and consistency to usual. Just sits on the skin. Reported it as a faulty over four weeks ago and still not been resolved. No telephone line just extremely slow and pointless messages where you wait days for them just to ask you to repeat something. I’m not working due to health reasons and as sad as it sounds my eye cream was my one treat and now I’ve wasted the money and not been using one for a whole month. Ridiculous!
October 6, 2021
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order and can see from your account that we have responded and this was resolved.
Sue
Excellent Customer Service
On the day I made my purchase, I was told that the discount would automatically be applied at the checkout. This did not happen, so I contacted Customer Services. I "spoke" to Sam who refunded the discount to my credit card immediately. No fuss, no bother and received earlier than expected. Thank you Sam.
October 6, 2021
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
😄😃😁
Hey, I am Thai. i am very impressed even if the product is damaged But the company is responsible for it and the chat reply agent is very good service.Thank you so much!!
September 22, 2021
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Lovely chatting to Caitlin
Lovely chatting to Caitlin. She helped me with my product inquiries super fast!
September 14, 2021
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
These charlatans send you used…
These charlatans send you used products. Give these a massive swerve.
September 14, 2021
Unprompted review
Reply from Beauty Expert
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
I received a used product
I ordered a bottle of body-oil, the first one did not arrive and I was expected to still pay for the item. Then, after many messages back and forth to several different people, they agreed to resend my order.
When I got it, the bottle was half empty, and looked like it had been used. The bottle was dirty and the liquid too.
I would never order from here again.
September 12, 2021
Unprompted review
Reply from Beauty Expert
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
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