What a pity I didn’t check on Trustpilot before ordering from Beauty Expert. Do not waste your money or time dealing with this company!! They clearly don’t want you to contact them as they do not pr... See more
Company replied
Beauty Expert
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See what reviewers are saying
Dont believe their expected delivery dates..I ordered Murad dark circle corrector on 6thdec..Expected date of delivery was 20-28dec..still havnt received the product.Moreover,when i track the parc... See more
Company replied
I placed order for next day delivery & made sure I ordered before there 12pm cut off. Still hasn't been shipped. Company said order not shipped as Royal mail didn't collect parcel. They said would r... See more
Company replied
Ordered An item 3 weeks ago as a Christmas gift for the one I love and it still hasn't been sent. Keep getting automated booking emails from the shipping company every week with different tracking nu... See more
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- 0161 813 1479
- www.beautyexpert.co.uk
A good experience
My products arrived very quickly and well packed. I was pleased with the service I received.
June 14, 2021
Unprompted review
Reply from Beauty Expert
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
After many attempts at contacting…
After many attempts at contacting ‘Beauty Expert’ I am still yet to get a reply! They overcharged me and never gave it back - order said it was meant to arrive on the 23-25th May and it still hasn’t arrived. I will never be ordering off here again, I will be taking this further if I am not refunded the amount over what I should have paid
June 10, 2021
Unprompted review
Reply from Beauty Expert
Ashleigh, I am sorry to hear of this issue.
I can see you paid is USD and were charged a conversion as your bank account is in NZD. I have messaged you on your account regarding this, please sign in to view this.
Cheers,
Matt
Sam S
Sam S helped very much. She went above and beyond my request to helping me and giving me the best experience possible. Thanks again Sam! Maybe ill be next walking down the run way😉😅
June 9, 2021
Unprompted review
Reply from Beauty Expert
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
great shop
great shop! Got what I wanted here, and fast shipping. Thank you. Very recommended;)
June 7, 2021
Unprompted review
Reply from Beauty Expert
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
**SCAM ALERT**
**SCAM ALERT**
I ordered twice on the same day - one for me and the second time for my friend after I thought I saw a very good deal on BeautyExpert.
The second order arrived on time but my initial order (made just 10minutes before) was not delivered. Checked the tracker and it says "order pending". Checked the tracking number with the courier and it says "invalid tracking number".
Sent a message to the support team (which takes 24hours) and they came back with multiple excuses like "it's on its way", "please check with your neighbours if they've taken the delivery" and "please sign this form to say your delivery went missing".
Finally they said that the courier is returning the parcel.
No explanations given.
I left the UK since then and I told them to give my money back.
3 weeks and no response.
They just wait until you forgot about your money and hope that you'll quietly go away.
I am raising a fraud alert on all my bank cards and credit cards so that they will note that this website is a scam.
June 5, 2021
Unprompted review
Reply from Beauty Expert
I am sorry to hear of this delivery issue.
As the two orders were placed separately, they are two different orders. Sadly the first order was damaged in transit and I can see a full refund was processed back to your account.
I have messaged you via your account regarding this.
Kind regards,
Matt
Arrived super quick with a surprise…
Arrived super quick with a surprise chocolate that my daughter loved :)
June 2, 2021
Unprompted review
Reply from Beauty Expert
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Had to contact BE again as some of…
Had to contact BE again as some of order still not received. Samantha on the live Chat was very helpful and has placed a replacement order for the missing items
June 1, 2021
Unprompted review
Reply from Beauty Expert
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Beauty Expert
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
I'm still waiting on my order......I…
I'm still waiting on my order......I have no way of contacting these people. Can anyone give me a way to contact them.
Order has arrived.....thanks Matt
May 22, 2021
Unprompted review
Reply from Beauty Expert
Susan, I am sorry to hear of this late delivery.
I do want to assist and get this resolved, I have just messaged you via your account. Please sign in to view this and get back to me.
Kind regards,
Matt
I was earlier disappointed with my…
I was earlier disappointed with my order from your website. I have got the assistance from your staff, Olivia who checked, enquired and followed my order. I feel relief and trust your website better.
May 22, 2021
Unprompted review
Reply from Beauty Expert
Cheers for leaving your 4 star review!
This is what I love to hear regarding your buying experience. We are always here happy to help.
Have a good day,
Matt
Very polite
Very polite, good english, very helpful. I hope what he said will confirm in the future.
May 20, 2021
Unprompted review
Reply from Beauty Expert
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
My worst online buying experience
One of the worst experiences of my life with a company having purchased online from them and then never received the product. It took 7 weeks of back and forth with online messages, proof from the delivery company that they never received the product at all from Beauty Expert and a final threat of legal action from me to get any kind of intelligent response. I would rather chew my own toenails off than ever have to deal with them again. And I’m still waiting on my refund. Laughable.
May 18, 2021
Unprompted review
Reply from Beauty Expert
Hello
Thank you for leaving your review.
I am truly sorry to hear of this experience. I have sent you a message via your online account in respect of this to provide further assistance.
Please take the time to view this message when you are able to do so.
Kind Regards,
Kayleigh
The agent was friendly
The agent was friendly, helpful and competent. The matter was solved within minutes. Thank you!
May 17, 2021
Unprompted review
Reply from Beauty Expert
Thank you for taking the time to leave your review. It's always such a pleasure to receive this feedback from our loyal customers!
Your feedback is important to us and we will always use this to improve our service.
Please don't hesitate to contact us if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Tracie
Order arrived within a few days. Very satisfied
Order arrived within a few days. Very satisfied.
May 15, 2021
Unprompted review
Reply from Beauty Expert
Thank you for taking the time to leave your review. It's always such a pleasure to receive this feedback from our loyal customers!
Your feedback is important to us and we will always use this to improve our service.
Please don't hesitate to contact us if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Tracie
Is Beauty expert legit?
Was concerned after reading some of the reviews, however was very impressed by the speed of delivery and quality of the product - all as advertised!
May 9, 2021
Unprompted review
Reply from Beauty Expert
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Beauty Expert
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Very helpful and efficient service
Very helpful and efficient service. Easy to communicate and problem-solving. Thanks.
May 7, 2021
Unprompted review
Reply from Beauty Expert
Thank you for taking the time to leave your review. It's always such a pleasure to receive this feedback from our customers!
Please don't hesitate to contact us if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Tracie
Wrong delivery charge
I have just ordered from this company for the first time. I noticed the delivery charge was wrong, it was too much. I went on live chat with Georgia and explained the situation. Straight away an apology was given and a refund of the difference promised. I was very impressed and hope that it will be forthcoming.
May 6, 2021
Unprompted review
Reply from Beauty Expert
Thank you for taking the time to leave your review. It's always such a pleasure to receive this feedback from our customers!
Your feedback is important to us and we will always use this to improve our service.
Please don't hesitate to contact us if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Tracie
Highly recommended
Competitive price, well packaged and delivered quickly. Highly recommended!
May 5, 2021
Unprompted review
Reply from Beauty Expert
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
item was a great price
item was a great price, far cheaper than anywhere else! Exactly what I wanted and arrived quickly.
May 1, 2021
Unprompted review
Reply from Beauty Expert
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
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