Beauty Temple Reviews 

I had come in to the Nottingham city branch, wanted to book in for two expensive treatments, one being an Elemis facial and the other being a full body massage. I went into the branch a couple days prior to ask about the treatments so I could come in and book them in a couple days. When I came to book in the treatments the girl at reception was really rude and uninterested. She huffed around after she kept mixing up the treatments that I wanted to get. Then she went on to booking for two people when I said I wanted two treatments just for myself. She was not listening to what I was saying at all. Then she got mad at me because she had to keep changing the appointment that she messed up. In the end I walked out and I definitely do not want to go back. I was more than happy paying for the treatments, but I would not pay for the rude service. Maybe if you charge high prices you should get more customer friendly staff.

Took my girls to have their nails done at the Mapperley salon and they loved it! French tips and flowers on small nails is tricky to do but Apollo did a great job. The girls now want them doing for Christmas!

Purchased an adult and child spa experience. 2 x 15 min child treatment and 1 x 30 min treatment for myself plus a drink and cake after.
Treatment lasted 18 minutes and I did not get my drinks tgst I had purchased. My child’s nail varnish came off within 4 hours.
Sent emails to the salon and got asked when they could ring and discuss my complaint. I am stilll waiting for that call….,,

Beauty Temple Mapperley used to be lovely but over the past twelve months it has changed. The atmosphere is bitchy and it’s far more expensive than it needs to be. The newer staff aren’t as skilled as previous ones and they have unqualified people providing services. I heard several staff members discussing this at my last visit.

I contacted temple spa Stamford via email to book bottomless Prosecco for myself and my 2 daughters for manicure and pedicure. Communication was shocking and my emails were either not answered or answered days after they were sent. I rang on numerous occasions and the phone was never answered. I left answering machine messages as I hadn’t had an email to confirm the booking. Sasha eventually called me back at 10am on the morning of the appointment. When we arrived we were greeted by Sasha who was extremely professional the entire visit. Sophie on the other hand was not. When I asked why she didn’t reply back to my emails she said she didn’t receive them. We then started with our bottomless pedicures x 3, we were made aware then that they didn’t offer nail extensions, ombré, or nail art. They also only had limited colours in the gel polish range. Sasha asked Sophie if they had nail stickers but she didn’t reply. Sasha and the third lady, who’s name I have forgotten where extremely professional and very chatty throughout. We finished our second bottle of Prosecco between the three of us before the pedicure had finished. Sasha asked Sophie what she needed to do, I assume as we were paying for bottomless Prosecco for both treatments and she was told it would be okay. My daughter asked for a cocktail instead which they could not do as it had Prosecco in it. The only 2 cocktails available where espresso martini and pawn star martini, we had 2 each off these. When we were having our manicure, Sophie was extremely rude about our dog as it was part beagle and they are horrible in her opinion. She also referred to Sasha son just like a beagle. Extremely unprofessional. After I had paid, Sophie got her coat and left even though we had not all finished our treatments. This experience cost me a total of £355 and is most certainly somewhere I would recommend avoiding purely due to Being charged for bottomless for both treatments and not receiving it and the attitude from Sophie who I assume was the manager.

Visited the Mapperley salon for a hair cut, very average. Waited ten minutes whilst the hairdresser emptied some cupboards. Went to reception afterwards & got told I couldn’t use a voucher I had been sent by them. Not friendly service, very rude receptionist. Another bad experience at this less than luxury salon

Me and my mum visited the Loughborough branch for waxing and brows. Princess and Phoebe were absolutely amazing, we will be returning! I am over the moon with my eyebrows, and my mum was very impressed with her waxing treatment and how accommodating princess was! Thanks girls, you did beauty temple proud x

I was looking for a treat on my birthday. Decided to get my brows done. Booking online I ended up booking the wrong salon which wasn’t clear until I got the receipt. Tried to cancel or rebook at the right salon but this wasn’t possible. Because I booked on the day I was charged the deposit price. Not a pleasant experience and will not be using them in future

The girls working here are lovely, but there some real negatives to my experiences over the past year. 1. Can never get through on the phone to book/rearrange an appointment, 2. HD brows - overpriced title for what is essentially a brow tint and wax. 3. Having recently gone elsewhere for my brows to be done, I’ve learnt that it’s not normal to be so incredibly sore after brow waxing/threading etc. - by sore I mean abrasions/cuts to the skin and visible scabs.

I would avoid this place tbh.

Another wonderful visit to the castle Donnington retreat ! Great therapist- new to the retreat and very experienced. As always the Elemis is a winner for a facial!!

Despite sharing my thoughts with The Beauty Temple Retreat in Castle Donington, over a week ago, no one has bothered to respond to my concerns.

“Staff are really friendly and welcoming. Treatments were lovely too and treatment staff so nice. The décor was lovely, a lot of time and effort has clearly gone into the decoration and staff training. However, everything seems to be an “add on” or “pay extra for”. We did the Lavender Luxe package £60 each (half price from £120 each).

My friend and I are both working Mum’s and wanted a relaxing afternoon away from the kids; this needed to be on a weekend - an extra £15 each, this is to be expected and is common for many similar spas and day spas. However, at the time of booking we were not made aware that there would be not only 1 but 2 children’s parties on at the same time of our booking. There was also a 40th birthday celebration including children too. So, despite being away from our own children, we paid extra to have our relaxing afternoon on a weekend, to be surrounded by other people’s children!!

On arrival it was also apparent that the 40th party had also used the (incredibly small) changing rooms to house some of their celebratory accessories (balloons, cake, gift bags), normally this wouldn’t be a problem, but the changing room was quite obviously a public area; they had also all just had showers and got changed leaving big wet puddles on the floor, the staff member did apologise, however, this is not an ideal start to the relaxing afternoon we had planned, tripping over other people’s stuff and trying to avoid a wet floor, in a public changing room.

We were also asked to wait in the waiting area, and albeit a nice area, it is in reception, next to a door that opens out on to the street. This was also the area we were asked to wait in once we had got changed; we were sat in reception in our towels with the overflow of the kid’s party! A separate place to relax/wait would have been ideal. Our treatments were upstairs and there are several places that could have been offered to us to wait instead; these would have been more relaxing.

Despite the staff being very friendly and welcoming, we didn’t feel special, just more of “the next in the queue”.

We also paid extra for 30-minute use of the hot tub (an additional £16 each). The hot tub area is nice, and was a lovely setting in the sunshine, however, the hot tub itself needed some serious maintenance. It was clear that most of the jets weren’t working (they were on a cycle, however there were jets that didn’t come on), and several of the headrests/pillows were either missing or broken, there were also several stains/watermarks around the water level of the hot tub. We were also very aware that we were “on a timer”; our hot tub session was at 1:45pm, we did not get into the hot tub until 1:50pm as we had to wait for the previous person to leave. We were then asked to vacate the hot tub at 2:15pm…

Perhaps the most concerning part of our visit (and in my mind a safeguarding issue..) was again in relation to the children who were there at the same time. With the only area available to “hold” guests after changing being the small waiting area in reception/next to the doors that open out onto the street, the children waiting to get changed were sat there waiting to use the changing room. Although not the responsibility of the staff members, it was very obvious that the children weren’t wearing any underwear (top or bottom) under their robes, and this was clearly very visible. Again, another place for this party to wait would have been ideal (although probably at an extra cost…!!) and most importantly, to protect the children’s safety and dignity!!

At the end of our visit, was macarons and fizz – another disappointment to our visit… the fizz was Lambrini!!! I imagine prosecco was an “add on”!

Although I totally understand that others have the right to be there at the same time as us, we too had paid money and booked a relaxing afternoon, the other bookings on the day could have been better thought out, to ensure the best visit for all guests. It would also have been nice to have been made aware at the time of booking that there may be children’s parties taking place at the same time as our visit.”

Really poor customer service. No explanation for the 20/25 minute delay and I sat waiting while the staff bunched round the booking screen looking bewildered. I’d received a reminder, paid a deposit and filled in the online form but I felt completely invisible. My friends (part of birthday celebrations) were well into their treatments but no one came to me to EXPLAIN why I was still sitting there. They just kept saying it would be ‘another minute’ Mediocre massage. Feels like a training ground for newly qualified staff and so perhaps prices should correspond.

I wouldn’t even give it one to be honest ! Do not buy vouchers from them !
Awful rude customer service and are not concerned with customer satisfaction
Go elsewhere

To all customers of The Beauty Temple, wherever they may be, please be warned don't be talked into purchasing one of their multi package deals because, you can guarantee that if ever you wanted to discontinue having their treatments, you'll never ever get a refund. You may be offered a credit on your account but, this is of no use, because you're wanting a refund because you're so dissatified with the service.

Had a fabulous massage and facial by Tammy in West Bridgford today. Excellent - thank you

I had a birthday treat booked had a nice Indian head massage.
When it came to a manicure it was a disaster any where else would have. Not been phased I feel the technician was inexperienced and lazy had an appalling attitude and treated me with contempt as I had acrylics on my nails currently and they were proving difficult to be removed
I felt humiliated and the lack of her customer care and lack of experience was deflected on to me. I could not recommend Beauty Temple Nottingham to anyone I thought it would be a safe place to feel yourself but in fact it was a place where I was made to feel uncomfortable.

Beauty Temple Mapperley.
Original acrylic extensions were wonky and messily done, the acrylic gel was too thick so left an obvious bump in the nails. Several nail bed areas were bleeding from being filed. Regrowth was really quick due to the bad nail work. Removing them was even worse-over filled and damaged several nails which needed rectifying at another salon. Therapist said she’d never removed acrylics before! Definitely NOT worth the extra cost for this salon, original nails were for a birthday treat. Would not recommend.

I went to Beauty Temple today in Castle Donington with my daughters. It was a birthday treat. I had the ‘winter indulgence’. Alicia was absolutely brilliant. She was extremely professional and thoughtful.
The ladies in the little restaurant produced some lovely food. I had an amazing time. I definitely recommend this place.

This was my first time coming to the Beauty Temple in Nottingham City. My first impressions was the decor of the place, so beautiful, it smelt lovely and the staff are ever so lovely. My treatments was done by the lovely Laine. She made sure i was comfortable from the beginning to end, asked if i needed anything extra, and was very attentive. I have enjoyed my lovely relaxation. Highly recommended to family and friends. Thank you x

Was not advised that the salon in Lincoln had closed down, despite the fact I had treatments booked. I also had treatments on a package and several months later I am still requesting a refund. Its not convenient to travel to an alternate location and I'm not sure why they think its ok to offer this as a resolution as a oppose to a refund.