Beefeatergrill Reviews 

Beefeater Long Reach Thanet Way Whitstable

Had a lovely meal. Food delicious. Served by Jen who was excellent. Made to feel very welcome from the time we came into the Restaurant to the time we left. Would highly recommend.

HARLOW MILL, SAWBRDIGEWORTH.

I booked a breakfast on the phone for 26 December 2021at 10.30am. This was to be a treat for my daughter as she had cooked the Christmas dinner for the seven of us. When we arrived at the Beefeater we were met by a very grumpy waitress telling us that, firstly, she did have our booking then telling us that the breakfast kitchen stops at 11.00am. We were eventually shown to a table and told we would have to be quick. We went for our cereal and the waitress was immediately there to take our cooked breakfast order. While we were still eating our cereals the cooked breakfasts were served. Of the seven orders 4 orders were wrong. My self and one of my daughters had ordered poached eggs. One of mine was completely cold and the other was a bit warmer but both were hard and my daughters was the same. They had obviously been lying around for a while. We were then told if we wanted more coffee we would have to go quickly as they were closing the coffee machine. I cannot believe how bad our experience was. From the minute we arrived they were not happy to see us and the food was appalling. Cold overcooked, disgraceful. We spoke to the Manager eventually and at first she put up some kind of argument that it was our fault but eventually realised she was in the wrong. We didn't not pay for the breakfast but instead of this being a nice relaxing breakfast it was unbelievable bad. I wouldn't recommend this Beefeater to any one. I wouldn't give this restaurant any stars at all.

I’ve booked a table for myself, my parents, uncle, son and daughter so six of us in total at the Stanborough beefeater in Welwyn garden city, Hertfordshire.
We arrived approximately 10 minutes before our booking time and were seated but sadly that was where the service ended.
The waitress assigned to us spent a total of about 60 seconds at our table the entire time we were there and every time we asked a question she answered whilst in flight past us not stopping to make eye contact or actually make us feel like she listened.
The food once we received it (almost 40 minutes after ordering) was very mediocre. We ordered roast dinners and my fathers beef was so tough to the point that it was in edible but again each time I tried to catch the waitress attention she was nowhere to be seen, the lamb was better but still extremely fatty and the Dr Pepper myself and my daughter both ordered was extremely watered down we felt that the syrup had run out, we mentioned this but we received no apology and no offer to exchange.
After our main meal we decided to order dessert but the Churros we ordered (3 of us)were absolutely Uneatable (rock hard ) and in the end I stopped a different waitress (not the one waiting on our actual table)as she walked past to tell her that we were not happy and she said she would get our waitress to come over.
We had to wait another 15 minutes before she arrived and then she just said do you want your bill?, again in passing without actually stopping at the table. I started to speak but she actually walked off before I managed the first 2 words!
I did eventually managed to get the deserts removed from the bill but the attitude of the waitress was very blasé and as much as she said “sorry about that” there was no actual concern or interest and just felt as if she were reading from her pre-written sheet.
The combination of some very mediocre food with some being completely in edible plus the appalling customer service meaning that it took two hours for us to have a meal because of the waiting times in between means it’s very unlikely that we would return here.
Very very disappointed ☹️

Went to the brache Luton for a meal this evening , it was poor servis and poor over cooked tasteless food

I booked via the website promising a 50% discount on
a main meal with a code that never arrived.When we got to the Kidlington Oxford restuarant i informed the lady and she said no code no discount and she explained this is always happening to people so we still decided to take a table. The waitress came up to take the order we asked for two Turkey meals she replied we do not do the Festive menu at lunch times have something off the ordinary menu which we declined i said why do beefeater send you an e-mail stating come and join us when it states nowhere that it is not available at lunch time.be warned if you get an e-mail they will not honour it.

Millfield, York.

I have had two excellent lunches here recently. The food was delicious, the surroundings warm and attractive and the service from Kristie was second to none.

A really enjoyable experience and I’m off there again today.

Visited the Harbour Lights Portsmouth on 24th October - we had a nice meal but unfortunately I forgot to take my loyalty card. The waitress said no problem you can add it on the website - this I tried several times but it was rejected. Now the fun starts - I have emailed Customer Relations at least six times and you get a standard email back from them say please fill in details etc. and return. This I have done several times as mentioned above but I dont get any replies at all only this frustrating email each time asking me to give details once again. This is obviously a standard email that is sent to everyone. If it had been only a small bill I would not have bothered to try to enter it on the website but it was a family table of seven people. It also says on the website they cannot do anything after 14 days what a joke when they dont even have the courtesy to reply. So the moral to this story is dont forget your Reward Card cause it is impossible to add it after the event.

Customer care at this organisation as far as I am concerened does not exist and puts me of visiting another venue.

Have booked a Xmas dinner and tried to ring up to discuss requirements and pay. All i i have got through to is a virtual assistant and left a message . I have phoned over 20 times and on not one occasion have i been able to speak to anyone !
Today i received a message left on my phone from Kim stating that the booking was going to be cancelled ! No contact number was left and when you ring no one answers the phone apart from the digital assistant .

The service was slow and when ordering meal. When meal arrived it was not worth the money paid and not enjoyable. Chicken meal was dry and the gammon hard.

Just had tea in Norman Jepson fulwood preston the manager Dave was a treat, so polite helpful went out of his way went preparaid a treat for grandaughter when no snowball dessert, please pass on our gratitude, p.s.give him my email so kind, nothing was to much.even got a video of dessert he did for us.x

Beefeater - Gourdie Croft, Dundee. My husband and I along with our two children regularly eat our own local beefeater. However, for my birthday my husband had booked us in to a premier inn and it just so happened to have a beef eater attached. Once we had checked in, we decided to go to the bar for a couple of drinks. On the way down, we noticed a pool table and that nobody was wearing a mask so we decided not to put ours on.
Now, any beefeater we have been to (which is a few) if going to the bar, we generally don't need to wait to be seated and track and trace can be done at the table. On way to a table next to the pool table, a "manager" and I use this term loosely screamed at us. Much to our horror and another couples horror who were having a drink. This member of staff was screaming about us not wearing masks, not waiting to be seated. When we asked why she approached us in this manner she told my husband that she would "throw us out." I informed this member of staff that we were staying in the hotel next door and that nobody else was wearing a mask. Yet she continued to scream about not waiting to be seated. I tried to inform her that we were not eating at this time but she stormed off. We had a couple of drinks then went through to the hotel to ask her name and for their complaints process, only to be told by the staff behind reception its a separate company (which is a lie). We contemplated not going down for dinner but we had loyalty vouchers to use. As we sat for dinner, you could cut the tension between staff and my family with a knife. This "manager" had been telling other staff about my family, which is disgusting.
I have NEVER experienced shocking service like this in my life. I have made a complaint & still waiting on a response which is shocking.
This review is to warn people (with families) not to drink or eat here unless you want screamed.

Beefeater grill at Brickle wood StAlbans top staff and top food. Got met with a smile and a warm welcome. Staff very friendly and accommodating. Couldn't remember my registration number of the car. The barman said no problem I'll seat you and go and get it myself. Above and beyond personal service. Food was excellent and well cooked /presented. Look forward to returning to this establishment. Well recommended.

Breakfast very good manager could not do enough for his guests meals at night OK would like menu to be more varied

Following up my last review- it is now two weeks since my inital complaint to beefeater Maidstone(Malta Inn)and heard NOTHING- so i phoned and was on hold for 45 minutes, constantly being told they wont "be a tick" and reassured all complaints are dealt with within 7 days. I eventually got through and told them about my booking was taken whilst the restaurant was closed and I only found out when I arrived meeting my son and his wife who had travelled from Singapore for the reunion and was told "sorry" I asked for some sort of compensation and was told "sorry"-not even a free drink! SORRY I ever thought they would be concerned about an upset customer- they obviously don't care.

BOOKED ON BEEFEATER WEBSITE FOR FESTIVE MENU ON DECEMBER 17th FOR 8 ADULTS & 2 CHILDREN, WEBSITE SAID NOT AVAILABLE BUT GAVE NO REASON, I E-MAILED CEO ALISON BRITTAIN AND HER REPLY SAID HER PA HAD SPOKEN TO MANOR FARM (RAINHAM) GENERAL MANAGER AND I HAD TO CALL THEM TO MAKE THE BOOKING DUE TO NUMBER OF PARTY (10). I CALLED THIS MORNING AND ARE FULLY BOOKED AND HAVE BEEN FOR A WHILE, NOW IF THE PA HAD SPOKEN TO THE MANAGER REGARDING THE 17th WHY DID THE MANAGER NOT SAY THAT HE COULD NOT ACCOMODATE - AN ABSOLUTE DISGRACE AND VERY POOR CUSTOMER SERVICE FROM THE CEO/PA/MANAGER - HOW WE MISS THE HARVESTER NOT BEING IN RAINHAM ANYMORE.

Countess Wear ,Exeter.
Food was below average, chicken was like processed chicken roll from a supermarket. Sauce was not made properly as all you could taste was alcohol. I will never ever be back for the mixed grill or any other dish. The service was average and even after complaining all we received was a glass of draught processed coke!

Stayed in the Premier Inn attached to this Beefeater last night - food was absolutely stunning and the service was impeccable.

We are the type of couple that like to make a night of things with a couple of drinks between courses and once we explained that, our server Lisa was amazing. She was obviously busy but just told us to call her over whenever we were ready to order.

As the night went on and the restaurant was quietening down, we got talking to her and explained that my in-laws had just moved to the area and she spent time telling us some of the towns history, which was lovely.

She was so chatty with everyone she spoke to, and her personality is infectious.

In a world where people are too quick to criticise, I thought it only fair to give credit it where it was due. Lisa was amazing and we will definately be visiting again soon!

We were house hunting and after a long day this was the best experience ever. We visited the High Street,Rainham,Gillingham, ME8 7JE branch and our waiter Zach was amazing! Can’t wait to come back xx

Maidstone Thomas wyatt beefeater
Thank you so much, we went on a Sunday and had a roost which was lovely. We could have extra Yorkshire pudding/potato just ask! I got a refill on Diet Coke without me even asking
Brilliant waitress Chloe and the team. It was my son’s 9th birthday and they brought out a cake I had given them and really made my son’s birthday. By singing happy birthday to him.
The reward card is worth a lot we have had starters for free before. please could you bring back jacket potatoes and other slimming friendly things.

Inverness.
What's happened.
Portions are tiny.
Food is dry and black.
Half the mixed grill has been took away.
Sausages chopped into small pieces.
Looks like a baby's meal.
Prices too high for portion sizes now.
Starters the same size as a side dish, but double the price.
Nice staff... Awful food.
Very disappointed 😥