Beer Hawk Reviews 

Appalling service from this company,
Take money, claim they deliver in 48 hours, and when questioned; each representative that replies gives different answers.
One states order on route, the other states its leaving today and another states yodel lost it.
Clearly not organised enough to even get their excuses aligned.
Total poo show!

I recently placed a keg return on the site and inadvertently duplicated it. I sent 3 e mails over the corresponding 2 days to cancel the duplicated collection by yodel.
Apart from an automated response. Nothing. No cancellation on my accounts and as I write this I’ve just received notification Yodel are on their way to collect a non existent return 3 days later.
This is horrendous customer service. Unable to rectify the duplication on my account as there is no facility to do it

I have been a loyal Beerhawk customer for over 2 years. They need to own up to making a big mistake when they rebranded to perfect draught. The website was shocking and only showed grey boxes. Telling customers it is their Web browser is shocking. Put a banner on your site advising customers you are having issues. Finally got an order in and it seems to have disappeared. Beerhawk blaming Yodel and Yodel saying they haven't received it. Messaged from the new perfect draught site to get an email to tell me to contact beerhawk by email???? I got on love chat to be told they had cancelled my order and sent a new one. No order details or tracking and now can't get through to them. Very poor show.

Since changing solely to perfectdraft from beer hawk it's gone majorly downhill. The website is unusable and because of this I gave up trying to purchase a keg. I'm not spending my time trying on Google and chrome to purchase anything while nothing loads. Closing everything down and re trying doesn't help either. Don't waste your time!!

Transfer to Perfect draft website total disaster, tried to order some kegs but keg page blank, express return did not work had to chase it up even though tracking showed it was with Yodel. Not sure how much longer this company is going to last. Will change to the Blade machine less choice of beer yes but it works out to be at least £1 a pint less than Beer Hawk / Perfect Draft.
The Perfect Draft Pro is not really very good anyway, does not chill to what the machine says and the beer volume indicator is totally useless. This company has really gone down hill from its original set up when I would have given it 5 stars ever time. Such a shame

Shocking!! 3rd time of Yodel not collecting from my business address. They advised on the 10th March it was because of the snow (laughable) but cannot provide why on the other 2 occasions. Yesterday i had to spend 20 minutes doing online chat to get it sorted and book a new collection for my home address (they seem to find that despite my business address being on a main road and with a large sign on the building) only for today to receive an email from Yodel with a tracking number linking to yes you guessed it.....my business address!! Back onto online chat again, the first person Manth didn't have a clue what was going on and they had to go and have a chat with Emily from yesterday who advised the email I'd received was incorrect and provided me with another tracking number. You need to have a mystic ball if you want to know what is happening!! Manth said there was nothing they could do despite me wasting yet more time out of my day trying to find out what was going on and they couldn't offer me any compensation. No wonder Beerhawk have changed their name to PerfectDraft, they are probably trying to get away from the bad name they have created for themselves with their horrendous service!! Don't bother clicking on the contact customer service button on their new website it leads to an error page. I assume their next trick will just to be to ignore people. We love our Perfect Draft machine but the customer service and everything else that follows is shocking!!

Poor customer service or non existent. Purchased a pump. Warning sign on it after 2 uses. Cannot access account as they changed log in ways. No phone number. Well there is but just a voice mail saying to email. No response on email. And no chat. Useless. What a full on waste of money

Very new and have an issue with something on the machine and my other half cannot access his account - requested a code - three times and nothing. Sent over an email on Tuesday and as yet - nothing. The actual machine is great but heaven help if there was a problem - do I have to drive from Liverpool to get answers? UPDATE: Customer Service got back to me and were excellent is sorting out the issues. Covid has a lot to answer for as in faceless / auto questions & answers.

Ordered 3 kegs at new year. One had four weeks on it, one had ten. I spoke to beer hawk and they informed me that in order for the keg to be labelled as short date it needs to be less then 4 weeks. One day out. They guaranteed me that the taste will be the same and refused to change the kegs. Having now drunk both legs I can say that the quality certainly had diminished due to the date couldn't even finish one of the kegs. Complaining to beer hawk is useless as they couldn't give a toss. Used to be such a good company and now they don't care about the quality of the beers they're selling on behalf of the breweries. Waste of time and money.

Have been using Beer hawk for PerfectDraft kegs for 2 years. No issues and they have very good customer service, very trustworthy etc. I know some people have issues with Yodel as their courier but that’s not Beer hawk. As for prices, quality draft beer is not cheap. You get what you pay for. While you may find cheaper abroad that’s not Beer hawks fault that we pay higher taxes, alcohol duty and import tax here in the UK. Can’t fault Beer Hawk, fantastic company, excellent products.

I started being a customer about 5-6 years ago. I couldn't rate them high enough. I used to buy North American Mixed cases, Trappist cases and German mixed cases all of them great. They had a good thing going selling gift sets as well and lots of different products for the beer enthusiast. Then a few years ago the Perfect Draft machines starting appearing and with lockdown these proved incredibly popular so then that was a hugh boost for Beer Hawk. Everything seemed to be going fine and I myself purchased one about a year ago but about 3-6 months ago I had a nighmare trying to return kegs with Yodel not showing and also a long and complicated process of returning a Keg because I felt it was flat. In addition they do not sell the North American Mixed Cases anymore and some of the beers are out of stock for sometime (Augustiner Helles for example) and it just feels like the business is centered around the Perfect Draft machines these days but with the lack of being able to speak to a human being and automating everything with a livechat which is fine but you still need them option of a phone number for Customer Service. I like them and think they need to go back to what they were like 5 years ago. Its not all about Perfect Draft for some customers.

Beer Hawk's website is easy to use and I ordered 6 kegs which is split into 2 shipments of 3 Kegs

Unfortunately only one shipment arrived.

I contacted Beer Hawk who quickly investigated and it transpired that Yodel had lost one shippment (hope they and a good drink!).

Beer Hawk reordered immediately and it was delivered two days later. A nice surprise was that 2 kegs i ordered were BBE of last month but the replacements were 6 months in date so great replacements!

I have ordered 10 times before with no issues and it was good to see that Beer Hawks's customer service is so good.

Well done and 1 will be ordering again once I finish off the 6 kegs which may be a while! :-)

Fantastic company, speedy delivery

Disappointed Again!!!!
Ordered 2 kegs for a birthday present, guaranteed delivery by 24th Feb. Had the tracking email and today it says the order is still with the sender, no number to contact them so chat bot tells me my order is due today, waited for an agent which said the wait was 5 minutes only to wait over 15 minutes, said agent then tells me the delivery will be due tomorrow and tracking info would update shortly. Surprise surprise tracking info has not updated so no clue when delivery will be but it will have passed the birthday so no use whatsoever. Useless company and their choice of courier is horrendous, yodel lost 5 of my packages at Christmas, one of them a beer hawk one. Beer Hawk you seriously need to sort your s**t customer service and courier choice out. Also not able to contact you by phone, have complaints been that many that you haven’t got the staff to take the increased calls???????

As a long time customer of beerhawk kegs I had reason to call them today and they have decided not to speak with their customers anymore and do not answer calls anymore. Instead they direct you to a chatbot, which only has preset questions and is unable to do anything if your enquiry isn’t covered. Another company who wants to be faceless and not give direct customer support. I’ve spent 30mins this morning trying to resolve something that would have taken 30secs if they could be bothered to provide customer service. In the end I’ve had to send an email to them.

where to start! I have given Beer Hawk the real benefit of doubt, not only have I had none deliveries late deliveries but the final one is that I have been delivered someone else's order! and all I get from them is an apology and asked to pay for their mistake! will not be using them again shocking state of affairs!

Had a few problem over Christmas getting an issue sorted but guessing that was due to the time of the year and not having enough staff.
Since then yodel, beer kegs and service has been great

*** DO NOT USE THIS COMPANY***

They really do not care if you spend your well earnt money on their beer and the awful company (Yodel) they use to deliver it, don’t deliver. Not only did I order beer kegs from them and they delivered the wrong beer; they then didn’t even offer a refund. I then made the rookie mistake of ordering another 2 kegs from them only for their delivery company to say the kegs have been delivered (they had not). No photo and the delivery driver wasn’t even in my location when they said it was delivered! Then when I complained, Beerhawk did nothing and literally stole all my money. Please please do not use this company. There are alternatives out there. Google it and pay the delivery-it’ll be worth it as you’ll actually receive your goods. Beerhawk obviously feel they can treat customers like this because they believe they have a monopoly over the beer keg industry in the U.K. They do not. They are a scam. Even if you feel they deliver a good service one time. Rest assured, this will not last. Just read the reviews.

I have spent over £1,000 with this company and because of company policy and a simple mistake that I made - they refuse to refund me £20.

Go elsewhere - they are a short sited non - customer based company.

They also cut me off mid chat on the website.

Never had any problems with either the Delivery or returns the beer has always been great happy customer might have a few tonight on the strength of it 🍺🍺💪